your smile is awesome

We desperately need a direct link from our inverters to the android app - bypassing sunsynk's lousy servers - if we could see on the app what was on the inverter's screen in real time it would be wonderful....

The android app is useless though on sunsynk. It's been down as much as it's up. Just today there was a major server outage. Time between data updates has risen from 30 seconds to 5 minutes in the last 18 months, so accurate readings are very few and far between...so if the sun goes in just after rhe last reading, you don't know about it for 5 mins...

HI, thank you so much, David, for the update. I think a support center in RSA is very welcome as we needed it not just for support and help but also to become part of that bigger SUNSYNK family know that help is nearby.. KIND REGARDS ANDY. Margate.

i'll bet it's a high frequency, transformerless inverter that offers a shorter life expectancy, a poorer surge capacity and no galvanic isolation between its DC boost stage and its AC output. No thanks!

@Sunsynk How can I connect a 12kva 3phase Deye inverter to a 220v ac single phase supply?

THANK you so much.. very easy to understand.. 👍👍

Sorry you can do this video over please. To mutch hi hill shoes clic clackin and citchating. You cant hear a thing 😢

😊

Huawei is prefereable than Sunsynk. Sorry I was lead into installing Sunsynk against a friends advise.

You're chat service is also very frustrating. They unable to answer reasonable questions. Poor show from you guys. I was advised by a friend to install Huawei, but my installer recommended Sunsynk. After my interactions with your team, it's become a regret that I never listened to my mate.

Huawei have real-time feedback, you guys have 60's which doesn't work and hasn't worked for months.

I need 150kW, can these be parallelled?

We're in Scotland and our Sunsynk (plus 6 x Pylontech US5000's) kept us going for 2 1/2 days. 👍😊

Thank you

Good old Murphy's law 😂😂

PowerHub - Datasheet... Downloads coming soon... :) PowerHub - Manual... Downloads coming soon... :) Price?:)

The price, please :) with optional CCS charger, please :)

We have lived through power outages for the last ten or more years, we have outages that last from 4,30am until 11,30pm everyday of the week , it was unbearable, we call electricity here Zesa ( Zimbabwe electricity supply authority) I have put in a Sunsynk 16kw, inverter 32 x 550w panels and am now thinking of putting in 8x 5.5 kWh lithium batteries, I have since installed 2of them only, I have switched of the power from the grid, what a life changer.

It happens a lot. A builder has a small house. A mechanic has a non road worthy car 😂😂

The price???

What is the price for that setup please?

Great product! Tell us also about optional EV DC charger

Batteries are still two expensive in the UK sunsynk need to bring prices down to match there competitors

Would the Tesla Cybertruck 240v bed outlet be able to replace your 'generator' via Powershare-ing?

Hi Is it still supports this channel ???

Please Show how you set the dip switches in each of these Lithium batteries & Also the parameters on Inverter... Thanks Boss 🤝 I'll be expecting your Feedback Boss

At last! Someone who understands how it all works! Thank you for posting

If this is easier to use more customer friendly than what’s on the old hybrid inverters then you should offer it, the old software is diabolical !

Hope it’s better than the hybrid inverters from Sunsynk. I’ve given up trying to get my one working which is only a few months old now as tech support is shocking and software that it runs on is way too complicated !

Where are all these settings I can’t find them anywhere on the app ?

Weird that I'm hearing lots on fb the sunsynkcbatteries failing to charge this winter

😂😂😂😂 hot hot here in the SA Westcoast

lol terrible lines, water cooling is most efficient, if you are an engineer you will get the idea

Sir when will your brand arrive in Pakistan?

i do not have a battery. Can i use generator to connect to genport and synchronize to the grid?

Nice 🎉

Hi Kieth could you use those batteries in smaller configurations like say only using 6 of those batteries in a unit, and if so what BMS would you use?

I was using luxpower app and it gave live information. When I put on a kettle, it would show on the app immediately. I could tell when a high current draw appliance was on at that instant. You only use data when you are using the app, just like any other app. This sunsynk app should be in real time, no excuses.

I'm really sick and tired of your servers not working properly or at all - can't see how much power I'm using or how much battery I have left - can't even do the basics remotely.... Disgraceful.

Is the Android App down yet again? I can't log in at all to report the issue...

Im thinking of setting up a 15-20kw 240v 100amp(mayne 200amp} battery, to time shift my energy. do you have recomedations, that may fit the bill? I can't get solar where i am, too close to a montian shadow, so just want the capability to charge a battery for midnigjt to 6am, and for to seamless swits from grid to battery powering my house/charge. Also if the battery get so a certain percent, will this system stst to top up ite battery seamlessly, even if its outside of its programed charge window? Eg set a second fall back function if battery hits 19% turn on carger, even if its not 0000-0600, once at 50%, stop cargeing, unless in the 0000-0600 Something like that?

I get a F07 fault : "DC-DC softstart fault" . What is the probable cause for this? It is a 12KW 3P inverter. Wil appreciate some advice

Keith Gough = GOAT

Love these products. When presenting, please use a local microphone (lapel mic) and a radio transmitter. Every time the presenter turns his head we lose the audio. Also please add the title of the language so that we know not to click on it if its not in English. Brilliant products. Brilliant team.

I just hope the App shows real-time data directly from our own inverters, rather than SunSynk gathering our data and selling it on before we even get to see it ourselves... We desperately need to be able to bypass the SunSynk servers and just see our own data live as though we were stood in front of the inverter....

The Android App, and the servers are a waste of space. The server is down more than it's up meaning you can't even see how much you're using let alone anything else. The App data only updates every 5 minutes - it used to be every 30 seconds, but more. This means it just can't be used in real life uses... Utter rubbish... Their answer? Look at the inverter screen...

My installer couldn't/wouldn't configure my house to be battery backed, complaining that the SunSynk has floating/switched Neutral, so the UPS was only usable for certain pieces of equipment. Is this true? Did he lie? Has a workaround been sorted out? What can be done? I have a 8.8KW sunsynk system. (I don't mind if the heaviest loads aren't battery backed, ie the cooker and electric shower)

Why is the interval for data updates on the app 5 mins, ie useless. When i had my SunSynk installed 18 months ago I had data updates on the app every 30 seconds (and I thought that was too high as I wanted real-time). But 5 mins is pathetic and it's been like this for 6 months or more. You have no idea when the last update was, from the app, so you have to memorise a few readings and after continually refreshing the app screen and noticing a change in data, is the only time the data is accurate.... That's ridiculous and pathetic. I tell people not to buy SunSynk just because of that....

The trouble is, July 2023 when i had my SunSynk installed the app's data updated every 30 seconds. For the last 6 months it's been every 5 mins, which is utter rubbish. Would NOT recommend SunSynk solely because of this and their rubbish programmers... Let alone the number of times a week the App doesn't work at all due to server downages... My guess is that over the past 18 months, the App hasn't been working properly more than it has.... Don't buy SunSynk...