Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6051mn9xH linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6052mn9xy linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.

HI Benice, we're very sorry to hear this about the machine. What exactly do you not like about it? Hope to hear from you.

@@PhilipsHomeLiving besides lattes, it doesn’t make a good coffee!! You need to put a few shots of espresso to get a descent strength coffee even when set in highest setting. It doesn’t make a good regular coffee.. It just doesn’t live to its promises. Sorry.

Hi, thanks for your comment. We apologize for the inconvenience you're experiencing with the Home Safety App. We kindly advise you to try restarting your device and reinstalling the app, as this can often resolve immediate problems. If the issue persists, we’d appreciate it if you could provide us with more details about the crash through our support channel. You can reach out to us through one of our Social Media channels, or the support page on our website. Thank you for your patience and understanding.

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6052l7DWA linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6053l7DW7 linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.

Ciao! Grazie per aver condiviso la tua esperienza! Vorremmo raccogliere maggiori informazioni e per questo ti invitiamo a contattarci tramite messaggio privato.

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6056lSFZr linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6057lSFZT linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6054lYGBr linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6057lYGBV linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6054lY1eE linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6056lY1eG linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.

Merhaba, bitkisel sütlerle kullanımı tavsiye edilmemektedir. Sevgilerimizle.

Bonjour, Merci pour votre commentaire. L'application est Home ID, vous pouvez retrouver toutes les caractéristiques sur le lien suivant : to.philips/6054lYg4O Nous restons disponibles pour tout complément d'information. Cordialement, Philips Maison.

@@PhilipsHomeLiving merci pour votre retour 😊

Avec grand plaisir 😀 Cordialement, Philips Maison.

Thanks for your interest. The blender can indeed blend nuts as well. Hope this helps!

Hi, thanks for your comment. The Dual Basket Airfryer is designed with a non-stick surface that allows for easy removal of food without the need for excess oil. For the best results, it’s recommended to use non-abrasive air fryer accessories to assist with removing the chips. This can help maintain the integrity of the non-stick surface and ensure that your food comes out crispy and delicious. For more detailed instructions, we kindly advise you to refer to the user manual provided with your Airfryer or visit our support page. If you have any further questions, please don’t hesitate to reach out.

Hello, Thank you for reaching out to us. Could you please explain in English or Arabic to better assist you?

Hi, thanks for reaching out with your query about the EP4446/70. The lines you’re referring to inside the water tank indicate the minimum and maximum water levels required for safe operation. The bottom line marks the minimum amount of water needed to ensure the machine functions correctly. If the water level is below this line, the machine may not be able to produce coffee and could indeed result in the issues you've described, such as a cup full of water or the release of hot steam. It's crucial to keep the water level between the minimum and maximum lines to ensure your coffee machine works efficiently and safely. For a detailed guide on how to use your machine and troubleshoot common issues, please refer to the user manual, which should provide comprehensive instructions. If you need further assistance, don’t hesitate to contact our customer support team through one of our Social Media channels, or the support page on our website. We’re here to help ensure you have the best experience with your coffee machine.

Hi Joey, thanks for your comment. To maintain the optimal performance and hygiene of your EP5547/90's milk system, it’s indeed recommended to use the milk circuit cleaner (CA6705). For the monthly cleaning routine, you should use one sachet of the CA6705 cleaner to prevent the milk circuit from clogging and to ensure the best taste for your coffee specialties. The process is straightforward: dissolve the contents of one sachet in 500ml of water, remove the milk system parts and soak them in the solution for about 5 minutes. After soaking, rinse the parts thoroughly with clean water. For daily maintenance, it's sufficient to rinse the milk system under tap water. Remember to disassemble and clean all parts of the milk carafe weekly in lukewarm water. Following these steps will help prolong the lifetime of your machine and maintain the quality of your coffee. If you have any further questions, please don’t hesitate to reach out to us through one of our Social Media channels, or the support page on our website.

@@PhilipsHomeLiving txs for this fast reply. Excellent machine. I love mine

You’re welcome Joey 😉. We're thrilled to hear that you're enjoying your EP5547/90! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Have a great day! ☕✨

Can you adjust how much milk and how much foam it froths? I mean like 70% milk and 30% foam? The thickness of the foam

Hi Joey, the intuitive display provides an easy way to select a recipe and fine-tune the strength, coffee length, and milk volume. For a 70% milk to 30% foam ratio, you may need to experiment with the settings to achieve your desired consistency. The user manual provides detailed instructions on how to make these adjustments.

Hi, thanks for reaching out with your query about the HomeRun 7000 Series Aqua. The use of floor cleaners and disinfectants in the water tank is not recommended. The device is designed to work with water only to ensure optimal performance and longevity of the product. Adding chemicals or cleaning solutions can damage the internal components and may void the warranty. For the best cleaning results, we suggest using the robot vacuum and mop with water and regularly cleaning the microfiber pads provided. If you require further assistance or have any more questions, please feel free to contact our customer service team through one of our Social Media channels, or the support page on our website.

Merhaba, ilginiz için teşekkür ederiz. İyi günlerde kullanmanızı dileriz, sevgilerimizle.

Merhaba, ürününüzü iyi günlerde kullanmanızı dileriz. EP4446/70 modelimiz 12 çeşit kahve yapmaktadır. EP5547/90 en güncel modelimiz olmaktadır ve 20 çeşit kahve yapmaktadır. Sevgilerimizle.

Hi there, thanks for reaching out. We're sorry to hear that you're experiencing issues with your coffee machine, and we would like to take a closer look to see if the issue can be resolved by means of a troubleshoot. Can you provide us with the model number of your device? Awaiting your reply.

@@PhilipsHomeLiving 15 Bar Fully Automatic Espresso Machine 1.8 L 1500 W EP5447/23/90 Deep Black Matte/Silver Chrome

Thanks for sharing the model number with us. The problem you're experiencing could be due to several reasons, such as a clogged coffee funnel, a misaligned brew group, or a need for descaling despite recent cleaning. To address this, we suggest the following steps: 1. Ensure that the coffee funnel isn’t clogged with coffee powder. You can clean it by using the spoon handle that came with your machine to unclog it. 2. Check if the brew group is properly aligned and securely in place, as this is crucial for the machine to function correctly. 3. Even if the machine has been cleaned recently, we recommend descaling it if you live in an area with hard water. If these steps don’t resolve the issue, please contact our customer service team directly through one of our Social Media channels, or the support page on our website for further assistance. We’re committed to providing you with a functioning machine and a great coffee experience.

Bonjour Isabelle, Merci pour votre commentaire. Je vous invite à nous contacter directement pour être dirigée de façon plus personnelle. Cordialement, Philips Maison.

Hi there. Before we continue, we would like to point out that we do have some house rules: to.philips/6053lROcT. We kindly would like to ask you to keep conversations civilized, so that we can assist you to the best of our abilities. It's clear that you're not happy with your AquaTrio, and we would like to check how we can help out. Given the issue, we recommend contacting your local contact center: to.philips/6054lROcp. Alternatively, you can also reach out via Facebook or X (Twitter). We hope this helps.

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6051lP4M5 linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6052lP4Mg linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.

Hi Sylvia, thanks for your comment. Regarding the use of electrolyzed oxidizing (EO) water that has been softened in your 2200 Series Automatic Coffee Machine, it’s recommended to remove the AquaClean filter. The machine is designed to be compatible with different water qualities, but the use of softened EO water can alter the effectiveness of the AquaClean filter. For optimal performance and to prevent potential damage to your coffee machine, please follow the instructions for setting the water hardness in your user manual. Additionally, regular descaling is essential to maintain the machine's longevity and ensure the best coffee flavor. For further assistance and detailed guidance, please refer to the user manual or contact our customer service team through one of our Social Media channels, or the support page on our website.

Thanks for your question. We'd recommend cleaning the sealing by soaking in warm water and then cleaning it with a sponge. We hope this helps, but let us know if there are any further questions.

Hi Luka, thanks for your comment. If a coffee bean has accidentally been dropped into the pre-grind compartment of your 3300 Classic Milk Frother, it’s important to remove it to prevent any damage to the machine. Firstly, ensure that the machine is turned off and unplugged from the power source. Then, remove the coffee bean container and carefully use a vacuum cleaner with a small nozzle to extract the coffee bean from the pre-grind compartment. If the bean isn’t easily reachable, refer to the user manual for instructions on removing any parts for cleaning, which can typically be found in the maintenance section. It’s advisable not to insert any sharp objects into the grinder to avoid damage. For detailed guidance, you may consult the user manual available online. Regular cleaning and maintenance of your coffee machine will ensure its longevity and optimal performance. If further assistance is needed, please contact our customer service team through one of our Social Media channels, or the support page on our website.

@@PhilipsHomeLiving Thanks a lot!

Merhaba, konuyla ilgili yardımcı olabilmemiz için bizimle to.philips/6052l1OGg linkinde yer alan Facebook hesabımızın mesaj bölümünden ya da to.philips/6055l1OGc linkinde yer alan Instagram hesabımızın DM bölümünden iletişime geçmenizi rica ederiz. Sevgilerimizle.