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@FactFinder-t7g 11 күн бұрын
You are highly knowledgeable, you have really help me gained so much knowledge in less than 15 minutes.🏆🏆🏆🏆🏆🏆🏆!!!
@Aerocominc 8 күн бұрын
thanks for the kind words. I'm glad you found the videos useful!
@jordanfernandes4188 14 күн бұрын
I paid thanks by subscribing
@Aerocominc 14 күн бұрын
Thanks!
@patrickwatters1567 14 күн бұрын
Hello, Many thanks for the video, but MS Teams does have Contact Center, Advanced Power BI reporting, Co-Pilot and does have Apps for Salesforce. But make up your own mind
@Aerocominc 14 күн бұрын
Hi Patrick, I appreciate the feedback, but can you please clarify? Teams Phone, itself, does not have true "contact center." By "contact center," I'm not talking about Teams Phone call queues. Teams Phone call queues are not "contact center" but more like call/hunt groups, that lack a ton of the basic features required to be considered contact center software (which RingCentral offers). Yes, you can build your own custom (historical), reports in Power BI, but that's not ideal for most companies (since it's not easily customizable without knowledge of Power BI... which few people have). The Queues App promises some of this, but it's brand new, a separate app (not in Teams Phone), and requires a Premium Teams license. Comparing this to RingCentral's customizable real-time and historical analytics (all in the same app), isn't a winner for Microsoft. Teams Phone does not integrate with Salesforce. Teams does, but not Teams Phone. For instance, you cannot integrate Teams Phone with the Salesforce dialer because Teams Phone does not have the open API's to integrate with Salesforce's CTI integration. Comparing it to RingCentral's open API and out-of-the-box SF integration, RingCentral wins. Yes, you're correct that CoPilot now works with Teams Phone. At the time this video was recorded, however, it was only available for Teams Meetings... not Teams Phone. I'm not saying RingCentral is the perfect phone app... they too have flaws... but they beat Teams Phone in these areas.
@patrickwatters1567 14 күн бұрын
@@Aerocominc Many thanks for the comments. I my opinion, the age of contact center is at an end. Having a vector setup, is really the same as the AA/CQ in Teams. Who really needs the full setup to service their clients. It is an expensive overhead. As for the PowerBi, MS provide the base templates, and have a great Power Platform Team to help. Also with Co-Pilot, the total cost per year will be 150 per year. And with SMS available in the US and Canada, this will be an interesting space. But many thanks for the feedback and great information you give on your videos 👍
@Aerocominc 13 күн бұрын
@@patrickwatters1567 I understand that for most businesses, a call center suite isn't necessary but for true call centers, there are endless advanced features that are must-haves, like always-on call recording, queued call back, whisper/barge/takeover, omni-channel queueing, quality management (i.e. call scoring, sentiment analysis, surveys), gamification, dialers, work force management, Intelligent Virtual Agent, etc. Customers request those features on the regular. To a business without a heavy call center, however, not needed.
@paula.3221 21 күн бұрын
😮 that's cool
@AvtarSinghGrewal-y5k 21 күн бұрын
thanks for explanation on subject
@Aerocominc 21 күн бұрын
Glad you found it useful!
@JonPhilip-t7c 29 күн бұрын
Have learned a lot about voice, UCaaS and SD-WAN through your content Mike. Thanks and keep up the hustle!
@Aerocominc 23 күн бұрын
Thanks for the kind words and I'm glad you've found the videos useful!
@shellpie1 Ай бұрын
Hi. We have E5 and I don't see the dial pad?
@Aerocominc 23 күн бұрын
Teams Phone Standard is included in an E5, but it's not enabled by default. You have to turn-on Teams Phone Standard, and add a calling plan either directly through Microsoft or through a 3rd party (i.e. Operator Connect).
@nataliap2705 Ай бұрын
Thanks! Helped me for my sales interview!
@Aerocominc Ай бұрын
LOL! Glad you found it useful, and I hope you get the job!
@Omodore Ай бұрын
Great work, Omodore offers cutting-edge AI solutions for customer service, sales optimization, and secure password management.
@subhnafas5296 Ай бұрын
Recommendation: Try cutting the fat from the beginning of the video. It shouldn't take over 2 minutes for the actual information to begin being presented. You can retain viewers for an entire 10 minute video if the beginning is full of the useful information and you put the fat towards the end. You lose viewers if there's unnecessary filler in the beginning.
@CallAgentAidotcom Ай бұрын
I think the challenge with your video is you didn't mention what problem silence has on a call
@Coolie-ds4tu Ай бұрын
Microsoft teams is bloated and buggy. Updating this from our custom windows 11 enterprise image gives errors 100% of the time. Just a nightmare really
@FreeDom-fv8wy Ай бұрын
What kind of phone system for a small biz of 3 people that just want the option of rolling to our cell phones?
@Aerocominc Ай бұрын
For only 3 people, I'd recommend keeping it simple and using one of the big names, like RingCentral or Zoom Phone. All the features you need, competitive pricing, and 24x7 support, with lots of online how-to videos.
@toddspencer2149 2 ай бұрын
I have been looking at these plans, specifically the $15, the Pro Plus and the Business Plus. I am small but plan to expand. I like the features, but what I would really like to know is, How long are the zoom meetings with each plan? I know free and basic you have 40 minutes max I think? But how much time is allotted on the other plans. The web site doesn't really say.
@Aerocominc Ай бұрын
No time limit on all of the paid plans.
@raulriveros-u1m 2 ай бұрын
It helps a lot to know what its gamification. Thanks a lot.
@Aerocominc Ай бұрын
My pleasure. Glad you found the video useful!
@DiscoInferno77 2 ай бұрын
Our company is in the process of switching over to teams phone system now, I watched your video as a learning tool to understand it better. Thank you for doing this.
@Aerocominc 2 ай бұрын
My pleasure! Reach out if you'd like some recommendations! I'd love to help.
@UbaidMetasoft 2 ай бұрын
Can you recommend a software for messages, where you can send hundreds of messages, cold calling for messages.
@Aerocominc 2 ай бұрын
Sorry, that's not something I'm familiar with.
@Subscribe777-Plz 3 ай бұрын
Brother can you please guide me how to build a bot for call center ? That make inbound calls automatically
@Aerocominc 3 ай бұрын
Hey there! Sorry, but I'm not your best person to guide you on building your own bot. I sell bots, but I don't build them. ;)
@maximoagomez 3 ай бұрын
Hi Mike Please Help me with this Question My company has about 200 Users I would like to Migrate Local Avaya phone system to Team I don't want to uses Direct Routing , how can I port all my Local Numbers and extensions? Thank you
@Aerocominc 3 ай бұрын
That's probably possible, but I have a few questions. Shoot me an email [email protected]
@di7628 3 ай бұрын
Zoom phone system is the worst system I ever tried!
@Aerocominc 3 ай бұрын
Well that's bad news for Zoom, but I appreciate you sharing your opinion. For my own education, what didn't you like about it?
@streetglidescott6424 3 ай бұрын
Very helpful. Thanks. I’d like to say that we will be calling your office son but I’m just collecting info. I’ll send an email tomorrow if I get a break with some more info. Have to ask if an NDA is needed first.
@Aerocominc 3 ай бұрын
My pleasure! Glad you find the videos useful. Happy to help. No NDA required on my side, but happy to oblige if your company requires one.
@maxvideodrome4215 3 ай бұрын
Damn pandemic making video calls the new norm. I hate it 😊
@nanomage 3 ай бұрын
It's a MS Teams product, meaning that you can install it but it will never fully function.
@anvibhojipure5722 3 ай бұрын
Good information
@davidhutchinson5233 3 ай бұрын
Doesn't MS host phone service? I certainly don't want to pay 2 bills if I don't have to.
@Aerocominc 3 ай бұрын
Yes, they do. Microsoft can sell you a "calling plan" bundled with "Teams Phone Standard." And yes, that would make it one bill. On the other hand, by using the right Operator Connect vendor (for their calling plan), a medium-large-size business will get much lower pricing on the calling plan, better customer service, plus additional feature plugins (i.e. SMS/Text, call recording (always on), call analytics, failover, etc.).
@davidhutchinson5233 3 ай бұрын
@@Aerocominc Thank you.
@JustOneSmallExplorer Ай бұрын
@@Aerocominc What Operator Connect vendors do you recommend? One man show here, just exploring options for my small business.
@Aerocominc 23 күн бұрын
@@JustOneSmallExplorer Operator connect vendors will typically have a minimum requirement of 10-50 users. For only one user, your best option is to just sign up with Microsoft directly for a calling plan. You can buy a bundle for $15/month for Teams Phone Standard and a Calling Plan, combined.
@theredbaron057 3 ай бұрын
Madonna Inn is tacky but really cool. Vintage, it’s been around a long time. Weird timing you commented about it, my wife is having a girls trip there right now! Small world.
@Aerocominc 3 ай бұрын
LOL. Agreed on your assessment. Yes, small world! I hope your wife has a great time. Beautiful time of year up there. We were just there again, last weekend, and the weather was perfect. We love SLO.
@twood5988 4 ай бұрын
Do you have any updates on this as we approach the launch? A portion of our company is transitioning to a new entity, and they would like to explore their options for using Teams Calling compared to our current CCaaS provider, Genesys.
@thealienatedfreak9538 4 ай бұрын
It's really cool
@TerryForeverYoung 4 ай бұрын
Very useful, thank you. I have a very basic question, do you still need a SIP provider for zoom or teams, like with physical voip systems?
@Aerocominc 4 ай бұрын
Glad you found the video helpful! For Teams Phone, you need to select a provider for your phone numbers/dial tone. Your options are: 1) Microsoft Calling Plan; 2) Operator Connect; 3) Direct Routing; 4) Direct Routing as a Service. See my video on Teams Phone Pricing, and it will help you understand. ... For Zoom Phone, no SIP provider is needed. All the phone numbers and dial tone is included.
@tafadzwashayawabaya2729 4 ай бұрын
I need an individual plan
@JenniferFalvey 4 ай бұрын
Super helpful explanation of the difference between what Teams offers vs full call-center providers. Thank you! Now headed to the Teams phone pricing 2024 video!
@Aerocominc 4 ай бұрын
Glad you found the video useful! Thanks for the compliment! I'm here if you have any questions.
@MrJohnboyofsj 4 ай бұрын
I would not recommend using third party contact center solution, every contact center solution provider has had many unfixable issues blaming it on the Teams Api. Microsofts solution will not have issues with the Api like this...
@MarkD26 4 ай бұрын
Mike, great video as always. I would love to see an overview of the "hierarchy" so to speak of contact centers. Maybe starting with a small office, who would need a receptionist with a shared Voicemail, to a small customer service team who might need just some call time and volume reporting, to a large contact center with an entire unified communications stack and hundreds of reps. Just highlighting typical needs, how new systems are different from traditional PBX systems, and what features become needed/more important as the business grows.
@Aerocominc 4 ай бұрын
Hi Mark! Thanks for the request. I'm going to send you an email to clarify, and see if I can do some videos that give you what you're looking for.
@cherylnathanodette 4 ай бұрын
A very informative and interesting video, think this would revolutionise so many industries. Are robots really the future if so it's the kids that really need to learning AI.
@4d3ff2 5 ай бұрын
This app would be great if you have never used anyother ip calling softphone solutions...expensive tac is buggy and paying for features you should get out of the box
@lauerjm1705 5 ай бұрын
Great video! Question - I have a single customer service rep working remote and want a VoIP provider for main company line and customer contacts. Remainder of my team utilizes cell phone so no need for other phone lines. Thoughts?
@opeepingtomo 5 ай бұрын
If we are under contract for PRIs and/or SIP trunks, does that impact our ability to port the related DIDs out to a new phone system? We realize we may end up eating the rest of the PRI/SIP contract duration, but we are just concerned with being able to port our our numbers in our current phone system solution. Thank you.
@Aerocominc 5 ай бұрын
No, a contract will not interfere with the porting process, but it will just trigger your Early Termination Penalties, on your next bill.
@gregbgregb8487 5 ай бұрын
Not true for me i hate talking to bots when its about business
@dipoalade3042 5 ай бұрын
Thanks for the enlightenment always
@Aerocominc 5 ай бұрын
You're welcome!
@yavuzsabuncuoglu 5 ай бұрын
Thanks for explanation!
@Aerocominc 5 ай бұрын
Happy to help!
@erhan5945 5 ай бұрын
I think you've glossed over a couple of items Mike.. Operator Connect Carriers are peered directly with Microsoft using MAPS, meaning that it's generally a better quality of service compared to DR providers. This can be offset with the DRaaS provider being connected via Express Route though.. Also, you mentioned pricing - I beg to differ.. at least from a provisioning perpsective, you are likely to get a higher establishment fee from a DR provider, over a OC. That's due to the fact that many DR providers use a manual process to deploy the service. Whilst OC providers must leverage Microsoft's extensive API library, which generally means faster provisioning times. There are further nuances, such as pushing numbers into a customer's tenancy without consent with OC, and not available through DR as it requires Powershell scripting. This is a great option for customers that don't want their carrier to have access to their tenancy. Happy to chat further on this topic, as it's something I've been immersed in for quite some time as well..
@Aerocominc 5 ай бұрын
Yes, agree with everything you mentioned. Thanks for further elaborating!
@knightlautrec4311 5 ай бұрын
Is Teams still used to manage the notifications/Teams behavior when the SIP calls come in?
@Aerocominc 5 ай бұрын
yes
@knightlautrec4311 5 ай бұрын
@@Aerocominc Thanks!
@rgen28 5 ай бұрын
Don’t do it. You asking for trouble
@The_chosen_one13 6 ай бұрын
HOW TF IS THIS VIDEO 1 YEAR OLD AND HAS ONE LIKE. I liked the video❤ great quality❤
@Aerocominc 5 ай бұрын
Thanks for the love!
@trat00 6 ай бұрын
Doesn't have these features yet...
@vickyrussell268 6 ай бұрын
Can you point me in the direction of a Project Plan checklist for moving from Avaya Phone System to MS Teams Voice please? I'll be managing all the technical resources and need to know what steps we need for them and what the end users will need to do to get prepared for the migration? TYIA for any guidance!
@Aerocominc 6 ай бұрын
How many employees are you migrating over?
@joelwilliams9269 6 ай бұрын
what about call parking? Teams has no visibility for parked calls
@Aerocominc 6 ай бұрын
great point
@Clos1300 6 ай бұрын
WH0A!
@Clos1300 6 ай бұрын
whoa
@Sabs761010 6 ай бұрын
@Aerocominc back of you i see a phone device my question is: what type of technology does it has? does is it analog/digitall legacy pbx or it is voz over ip?