Hello Hectorrivera4053, If you have a Blue Whale Spa hot tub, you will have either a 13amp or 32amp power supply switch. 13 will look like a weather safe outdoor wall plug, or perhaps it is wired into inside your house. A 32 will have an IP65 rated waterproof isolator switch. See this video for the differences: kzbin.info/www/bejne/i3XPnpt6bpyfeqs To make sure you do not damage your hot tub parts when switching on, make sure the hot tub is filled first. See this video for the best way to fill and start your hot tub, bearing in mind that this is a slightly older model of Balboa control panel: kzbin.info/www/bejne/qGOtlYNoeqeEock Hope this helps, and please call our customer services on 0115 954 8888 if you need any further advice. Blue Whale Spa

Hello Ike-qo3yh, We think your best choice would be to google and compare prices from providers such as Ebay, Amazon and the like. Best of luck! Blue Whale Spa

Hello Vincent Akelis, We have full manuals for each of our control panel types that you can read through for set up guides - www.bluewhalespa.com/hot-tub-manuals/ And we also have video playlists for each type of control panel that you can check out - www.bluewhalespa.com/helpful-videos/ Just choose your control panel type and find all the helpful information at the above links, or you can call our customer services for more help. Thank you, Blue Whale Spa

Hello Rhyoshi1630, If you are getting unwanted feedback or buzzing there may be a connection issue with your wiring. Please give our Customer Services team a call on 0115 954 8888 for advice and video guidance on the best way to fix this. We are available Monday - Friday, 9am - 6pm. Thank you, Blue Whale Spa

Yes, please do not do this. We always advise first time filling of your hot tub should be with cold water from a hosepipe directly down the filter housing. Hot water directly onto the shell could cause acrylic damage, and putting a running hosepipe into the base of the hot tub rather than down the filter housing can cause start up problems like Air Locks. If in doubt call us in 0115 954 8888. Thanks, Blue Whale Spa

Hello sheevpapapalpatine6617 Your Gecko hot tub panel should power up and show lights once the power to the hot tub is switched on. If you are certain that the power to your hot tub is working correctly, but your Gecko panel does not show any lights or the start up sequence on the screen, your hot tub panel might be having connection issues. Please call us on 0115 954 8888 and select Customer Services so that we can help you further with this issue. Thank you and we hope to be able to help you soon. Blue Whale Spa

Hello cdbaggaley88, The Bluetooth Sound System used on most of our hot tubs is available as a part to our customers should they need a repair or replacement, but cannot be found on our website. If you would like to purchase one of these, or any other part for your Blue Whale Spa hot tub, or to have an engineer come and professionally install or fix one on your hot tub, please call us on 0115 954 8888. Thank you, Blue Whale Spa

Hello Paul, We do not supply plugs of any kind with our hot tubs as we have no way of knowing how much cable is needed to reach from a customers electrics to the hot tub site, plus we are not covered to work on a customers house electrics. We instead offer a delivery and installation service free with the majority of our hot tub orders, which involves wiring the cable provided by the customer, after having been professionally installed to the customers electrics and the correct length of cable to comfortably reach the hot tub site, into the hot tub base and control box inside the hot tub. This is why it is key that customers make sure their base and electrics are in place before their delivery date. Hope this helped answer your question. Blue Whale Spa

Hello Rocktidwell898, If you mean the white plastic ring seen in this short, that the debris can be seen in; that is the jet body where the jet component screws into, and is attached and sealed to the hot tub shell. We do not recommend customers remove these if you are experiencing damage to this component. If you do have damage to your jet body or it is another issue you are facing, we may need some visuals from your specific situation to assist you with this. Please call our customer services team on 0115 954 8888, or please fill in the customer services contact form on our website and we will be in touch with you as soon as possible. Many thanks, Blue Whale Spa.

Hi Jackierowan2292, Did you mean that you don't have your attachment or that you cannot clearly see the attachment used in this video? It may be time to make an updated version of this video with clearer examples of the drain types and adaptors that fit them. On this video you can see the hose tail adaptor around 30 seconds, which has the screw thread on the outside of the attachment, to screw into the drain port. This short of our other common drain type kzbin.info-wLCnfuxkDU shows the other model of hose tail adaptor that has the screw thread on the inside of the attachment, to screw onto the drain port. You can call our customer services team on 0115 954 8888 to order a new adaptor attachment if needed, and to find out which type you need.

Hi User-je9qg5cf5p , we're sorry to hear that your hot tub cover lifter is broken. Could you provide any more details about it's current state so that we can advise how to fix or if new parts are needed? Or you can call our customer service on 0115 954 8888 to talk to our team about this issue.

Hi Jmosle100, we're sorry to hear you're having issues with your Balboa TP600 panel and the Mode settings. Would you like to provide more details about the issues you are facing so that we can advise you, or call our customer service team on 0115 954 8888 and they can talk you through these settings on your hot tub control panel?

Hello Roneasy87, If you have a cover lifter you will need to disassemble and detach these parts in order to remove your side panels. You will need a screwdriver (preferably a battery powered one), small pliers and possibly a second pair of helping hands. First remove your hot tub cover from the bar and place is a safe space. Your Cover lifter can be disassembled into 3 parts; Right hinge & side bar, Left hinge & side bar and Top bar. These parts are attached to each other by screws on each side of your bar, about half way up. All screws will be covered by black caps. These can be removed with small pliers, keep safe for when you put the bar back on, they protect your screws from exposure and water damage. While the cover lifter is in a horizontal position, unscrew the Top bar from the Hinge side bars then move the bar to vertical to slide the Top bar off each hinge side bar. Make sure to note where your screws go and keep the loose parts safe for reassembly after. Then on each side where the hinge and attached to the side panels you will see more small black caps over the screws. Remove caps and unscrew the hinge sections to remove from your side panels. Please note that these can be heavy and having a second pair of hands to hold them steady when removing and reattaching is always helpful. You will now be able to remove the side panels as normal. Please see this short for reference of where the screws are located and what caps look like. kzbin.info9l0vaTzBN_4 Call our Customer Services team for more details on 0115 954 8888.

Hello Berniewildgust3707, As stated in the video this is only gravity fed for draining the water, meaning where the water naturally pools in the seats and in the filter area, unless you scoop it into the footwell or out of the tub completely it will remain. It is also worth noting that several of the pipes will be level or possibly lower than the drain port and thus water can remain inside the pipework. Please see this short for reference; kzbin.infomHjUwwKEuvI We advise to use a wet-vac over the jets, and then loosen the seals around the pump unions to make sure all water is drained from the inner workings. Please feel free to call us on 0115 954 8888 if you would like more information. Thank you

Hi ItsTheShadow, if you've had no issues over the last 6 months there's no reason to change the settings your hot tub dealer advised. You can follow this guide to check what settings you have in place without changing anything. We advise to have 2 cycles, each set for 2 hours, at times of the day when you will not be using the hot tub to elongate your hot tub water life, but you can choose whatever you wish. You might choose to change the filter times if your regular hot tub session times change, or if other settings you have in place effect you hot tub further. For example if your hot tub is in Rest Mode it will only heat during a filter cycle so you would want to set those to activate just before you are likely to get in the hot tub. With Balboa, if your hot tub looses power it should save your settings, but it is always advised that you check after any power cuts to the hot tub, to avoid any issues or excessive power use. If you have any further questions please feel free to reply further or call our customer service team on 0115 954 8888.

Hello User-xj7hq6nh6s, Our hot tub covers often come with cover clips that can be locked for security against the elements, keeping children safe from unsupervised risks and helping keep the heat inside your hot tub. These combination locks can be customised to a 2 number code of your choice, but you need to know how to set your own code. Ore full video on how to do this can be found here - kzbin.info/www/bejne/gGK0gqmLoLtsf6M Hope this helps, thank you for your comment, Blue Whale Spa

Hello Obowler, If you would like to give our Customer Service team on 0115 954 8888 (option 3) to enquire, they will be able to sell and ship new cover clips to you. Thank you for your comment, Blue Whale Spa

Hello Matisimo, This video specifically was focusing on starting up your hot tub for the first time, and so only covers the information you would need to get your hot tub up and running. We do have other videos covering draining, cleaning and are always open to suggestions on what our customers would like to see next for help videos. We have also made control panel playlists, that you can find on our page and website, that will give you specific help with how to program your hot tub settings, as well as all the other maintenance and chemical advice in one handy playlist. Hope this helps, thank you for your comment. Blue Whale Spa

Hi Harold the Barrel, If the Filter symbol on your Gecko INK300 is flashing constantly, it most likely means that your Filter Cycles are suspended. This could be because some programmed settings are not configures correctly, or another setting is preventing the filter cycles from operating normally, or your filter could be in need of changing. We recommend checking your filter and settings and calling our customer services team if the problem persists. Hope this helps, thank you for your comment, Blue Whale Spa

Hello YuzeLemon, hmmm. Our Gecko hot tub models all work with INK300 or INK330 panels that wire into the standard Gecko IN.YJ-3 Control Box. If you have a hot tub with the Gecko AeWare IN.XE or IN.XM2 Control Box, you are more likely to have the Gecko IN.K450-3OP panel. Although we can't advise you on the specifics of this panel, we did find these instructions online that we hope will help; geckokeypads.com/k450use If your water is not clear, and you have just bought it from a previous owner, we would always recommend filling it up fully, running a system flush to clean out all the pipework and then draining and cleaning the hot tub before using it. Hope this helps, thank you.

Hello Bernadette, If you are going to drain your hot tub you should always switch is off before removing any of the water. A low water level with power still supplied to the hot tub can cause air locks and other error messages on your control panel, not to mention that the internal components are designed to run with water filling them, so for example a heater running with no water can cause damage to the part. If you need any further advice please feel free to call us on 0115 954 8888 and speak to our customer services team. Thank you.

Hi Oldgoldtop, we understand a lot of our customers who don't have a cover lifter keep their lids leaned against the hot tub side when enjoying the water. Depending what your hot tub space is like this could risk getting leaves and dirt on the lid and into your water, but it is completely up to personal preference. A cover lifter helps with easy removal and storage of your lid so you can enjoy your hot tub without worry.

@@bluewhalespauk Yes I understand and I'm definitely pro cover lifter and recommend using one. My comment was only about how the video makes it appear more difficult than typically necessary by lugging it away which I expect is untypical.

We agree that Martin was perhaps a touch dramatic in the method, maybe for effect. Six years can show a fair amount of change in our style of videos.

Hello Mike, as far as we are aware the light inside the Gecko control panel is a built in feature of the hot tub being powered. We are not aware of a way to turn that light off without switching off the whole hot tub unfortunately. You are welcome to call our customer services team to talk through any issue you might have with your control panel as they are much more knowledgeable than us in the marketing team, but it may be a question for the Gecko manufacturers. Hope you find a solution, thanks. Blue Whale Spa

@@bluewhalespauk as long as it normal, Im good 👍🏽 thanks for the info🤜🏽

This sucker turns on periodically, Im worried about my electric bill !!

Hi Tony, we're sorry if our video left you with any confusion. It is about 4 years old now so perhaps an update is called for, but we just wanted to show how much easier a cover lifter can make removing and storing your hot tub lid when using your spa. Thanks for the feedback, Blue Whale Spa

Hi Paul, the majority of this video was demonstrated on the Northport Beach, a 32 AMP 6 seater hot tub with exactly 100 jets. Thanks for your comment.

Hi BM_E60 530d, thanks for you comment, sorry it took us a while to get to it. The circulation pumps do not need to run all the time as the hot tubs are designed with insulation in the side panels and each come with an insulating lid which help to keep the heat in your water when you are not using it. Of course when you do use it and take off the lid, you will notice that the heat will escape quicker depending how cold it is, how long you use it etc. The circulation pumps work with both the heating system and the filtration cycles. While they will engage with your set filtration cycles and push water through your tub, including the heater, this is more like a check and top up if needed. The heater in your hot tub reads the temperature of your water regularly, and if it detects a big enough drop in temperature it will engage the circulation pumps to push water through the heater efficiently. So that they only engage when needed, not active all the time.

Hi Anthony, sorry it took us so long to get round to your comment. We do realize it can be confusing that there are actually 4 different hot tub models in this video, but the important information is that solving an airlock for any of our hot tubs always follows the same process. We're not quite sure what you mean by the "highest point" but the aim when you do reach the circulation pump, which will always be on the left or right side of the control box (so always remove the side with the panel on top), is to bleed out the air, much like you would with a radiator. The large union that tightens the pipe to the pump itself needs to be slowly loosened to release any air that could be trapped. If or once you get a flow of water, as seen in the video, this means the air is gone and it can be tightened back up to stop any leaks. An extra measure that can be taken is to do the same procedure on the unions either side of the control box (no need to unscrew the cover) and be sure to tighten up again and have a cloth handy for any water flow that does indicate no trapped air. Then you can turn the power on again and proceed at the control panel. Thanks for your comment and please do call our help line 0115 954 8888 (Customer Services option) if you have any further issues.

Hi YB Gaming, oh boy, we are really not used to getting comments through our KZbin. Hopefully you got in touch via our Facebook or Website chat to find out at the time, but in case you were still wondering, they are sold through our website for £199.

Hi Jason, so sorry we didn't see this sooner, we're not as familiar with the comments section on our KZbin., we endeavour to do better! If you were still wondering, the recommended amount would be 60cm to the back and 15cm on either side.

Hi Bobby Retro, apologies for the delay. We hope you managed to get your hot tub drained okay at the time, but they do always come with the hose attachment. If you have lost one, you can get in touch with out sales team or customer services team to buy a new one. Feel free to call them with any other issues, as the phone lines are much better manned than our KZbin comments, gladly. Thanks. The Blue Whale Spa team