Exchange btw. two sales guys, both familiar with Chris Voss: Guy A: "Are you against the idea of talking to your boss again?" Guy B: (Oh God). "Seems like you want us to give this a second thought..." Guy A: (Oh shit). "Is it ridiculous to ask to mention to him all the perks we can add?" Guy B: (Darn.) "The perks you can add?" Guy A: (Fuck it...).

Chris sounds a bit imbibed here...

I was also trying all the skills. The biggest one for me right now is me sounding sarcastic. I realized that I was becoming passive-aggressive. Then, listening to Chris Voss in one of his videos… I realized that I need to be clear about what I want as well. I am not clear when I am getting attacked and I am not clear when I feel like I want to give corrections. I can’t possibly bear to hear another word. Putting the balance of listening, giving them the illusion of control, and being clear is quite difficult.

The only trouble is... when I meet someone who's gonna pull some mirrors or labels on me, I know he can't think for himself :)

I guess we already sorta do this with ‘would you mind if …’

Empathy is actually feeling what the other person is feeling. Its tough to truly do that IRL.

Where can we watch these? I wish there were more full video trainings on The Black Swan. I'd love to hear Chris and Derek talk all day!

Time. Stamps.

Seems like all oft his only matters if you KNOW about it. I wouldn't care more or less if somebody uses this on me... Probably be annoyed since it doesn't really seem natural for a younger generation.

Call it : the Circular Economy system, on KZbin thanks.

"Never be mean to someone who can hurt you without doing nothing." Damn!

Wtf is going on with the "s" pronunciation with the lady?? Agh so freaking annoying!

hey I got something that you not wanna hear....you stiiink😀... i would call it a sweet slap

I'm not a massive fan of these self-help videos (nothing against Mr. Voss), but in this one Voss proves to be extremely effective. First, he caught the life-clinging tendency of the kidnapper, and then, seeing that the kidnapper wants to convey an "I don't care if I live", Voss then puts it immediately against him "Then how can I depend on any word you give me, if you're suicidal. Yeah right, I will send you a car, you will kill the hostage and then exit yourself. I need to talk to someone stable, rational. Because I want to help you, but I can't help you if you can't be helped."

I’ve come to listen to Chris, not his son or anyone else..

- 00:11 🛑 The last impression is the lasting impression; all personality types can lash out if not careful. - 01:22 🎯 Respond instead of reacting to avoid trouble; preparation before tough conversations is key. - 02:26 🧘‍♂️ Recognize your personal triggers to prevent outbursts; take a deep breath to calm down. - 04:28 🌱 New employee shares concerns about imposter syndrome and adjusting to a more complex role. - 05:16 📝 Use an accusation audit when unsure of your answer; it can ease pressure and set expectations. - 06:06 👂 Listen more than you talk in a new job; it helps you learn and make a smarter impact later.

"You put predictability in an uncertain situation"

Absolutely love this and it makes sense

what about people who see themselves going to the raaaa and they want to stop that reaction from ever happening, how do you just get rid of that raaaaa reaction inside of you

I find saying STFU and punishing folks when I get butt hurt instead of saying much. is a great ice breaker. I'm considered pretty weird because I treat folks like they treat me. I get to hear all about what a mean rude person they are from their own mouths. It's hilarious because I'm kind of slow. Some things go right over my head.

What’s the difference between that’s right and exactly

Adding to my toolbox

thank you for your time

Great advice!

Very inconvenient video format. Do you like it yourself?

Chris you gotta get the other mics away from the buffet line, I literally couldn’t pay attention for the sound of the chewing and coughing. It’s rare for your vids to be like this.

War für mich sehr wertvoll, insbesondere zu hören, dass auch die Profis ihre Schwierigkeiten haben. Vielen Dank

1:11

0:00 🧠 *Mindset is crucial*: Discipline, motivation, and inspiration stem from having the right mindset, especially in low-stakes practice. 0:16 🚀 *Low-stakes practice is essential*: It's vital to practice skills in low-stakes environments to be effective in high-stakes situations. 1:30 🔄 *Mindset over skills*: Mastering the mindset of focusing on the other side's perspective is more important than just using skills. 2:04 📉 *Skills alone aren't enough*: Without a proper mindset, the use of skills is ineffective because it lacks genuine listening and empathy. 3:00 ⏳ *Comfort takes time*: Achieving comfort with skills and mindset can take years, involving overcoming old habits and inefficiencies. 5:00 🎯 *Daily practice is key*: Consistent use of skills in everyday conversations is crucial for growth and effectiveness in high-stakes scenarios. 7:00 🎓 *Early exposure helps*: Early and practical exposure to skills, like hostage negotiation, can accelerate learning and application. 9:00 🧑‍🤝‍🧑 *Trust and teamwork*: Relying on your team for feedback and trusting their input is vital for recognizing and correcting mistakes. 10:28 🛡 *Control the environment*: In controllable situations, having someone accompany you can help ensure a more comprehensive perspective and better negotiation outcomes.

Tactical empathy is actively used not passively 💯 6:10

Ty

Read his book and took his Masterclass. Very informative, very educational.

i can confirm this works really well, i call it the power of the follow up, i have soothed many agitated clients by following up ... i deal with people who feel stress everyday for rapid resolution ... i discovered that as long as i follow up then i can stretch the problem out for as long as the problem requires ... first rule is always follow up when you say you will ... so i usually would sayd i will call you back in 10 minutes ... i set a timer and call back ... usually i would have to say "hey i am calling back to let you know that our team is work on the issue but right now there isnt anything else to say ... i will call you back in 10 minutes then i would do the same thing again in 10 minutes ... after calling back 2 or 3 times i would have gained the persons confidence and if needed i would then tell them that ... this problem has turn out to be a unique issue we have all of our team working on it ... may i call you back in 30 minutes rule 2 dont lie ... they are going to tell if your being sincere ... lying is wrong anyway Jesus bless you! There was a time in my life where I was lost and broken, then I met Jesus, he forgave me and now I follow him. Since that time my life has had peace and purpose. ? Do you have a story like that ... Long ago God created the world, and he created the world out of love, but the world became broken. People try everything to create and escape from this world for themselfs, like money to buy happness, or a realationship, or alcohol and drugs to create euphoria, but in the end these thing tend to fail us and lead to more brokeness. But God not wanting the world to be broken came up with a rescue plan, he sent his Son Jesus to the world to lead the world out of brokeness. Jesus ended up sacraficing himself to save the world, and this enduring display of love for the people of the world is what spreads news about him. Everyone who hears of the news of Jesus and believes in him as the Son of God, will begin following Jesus, and Jesus will save them from this broken world and restore their relationship with God and put a tiny spark in their soul, this tiny spark is Jesus's righteousness God sees this righteous spark and chooses to recognizes us as righteouse because of it, and our sins are forgotten by God. Jesus will begin to build peace and purpose into that persons life, over time building that tiny spark into a blazing fire that burns like the sun casting the full light of day in every direction. ? Do you want to accept Jesus as the Son of God. If you do, then you just did, congratulations you just got the spark. Now go buy a Bible start by reading the New Testament, so you can follow Jesus and be able to know if your hearing his voice by comparing it to what he said in the Bible. Prayer LORD please bless this person who just accepted you as LORD, put them on the path to righteousness, protect them, encourage them, lead them to the good place and show them how to live. In Jesus name amen.

tactical empathy

Wow

Just what I needed to hear. Thank you!

I always like the common sense advice this team gives.

Tactical Empathy, thank you

“Interesting people, are interested people.”

Oh thank you!

You should put that videos with better quality.

Would it be a crazy idea to ask you to stop saying « Islamic terrosists » ? Just say « terrorists » 5:34, it can be interpreted as racism and judgemental.

I wonder if ‘empathy’ is framed as tactical, would that backfire the effectiveness of building trust. Sure it sounds catchy and makes a brand for Chris, but now when I hear it in negotiations, I partly think it’s a good thing the other side is trying to build rapport, the other part resists because I know it’s all tactical.

My manager gave me this advice today. He probably listened this 😮 5:56

Este vídeo está hermoso! La forma como cuenta la historia, la historia en sí y cómo aplicar los conocimientos de negociación en un ambiente super difícil, es una lección tremendamente aprendida!

This is Great. By the way, I will make another comment tomorrow at this time.

I am having a wonderful day, but, it seems like you have a place you want to start... How's that?

I admire your service of this sector of the community. Thank you.

Any "trick" that you want to apply, building trust... is a 'no go".