Im not sure as to why they are looking over the car from several people in the department. The first guy is checking the paint finish for scrapes and such, in case you were to attempt to blame the dealership for damage, I thought. I guess they're looking for more things to charge you for and to make more money. Then i thought, ok, they're looking out for your benefit overall, in case something were ready to break or cost you more inconvenience in the future. But then i went back to my original thought: it's about profits for the dealership. In most cases, a small garage can check your car over, check the air filter, and check this or that. And a smaller garage, you get the same guys who will know you by name and might be cheaper labor and parts cost overall.

I have worked in dealerships for over 40 years. That is one of the quietest shops I have ever seen in my opinion, that is a good thing. Never mind all those people that hate dealerships. There are a lot of good qualified master techs out there. That try every day to do the right thing. Sorry people just think you plug into the car. It tells you what is wrong with it. Yes, it will give you a code. In most cases. But you still have to diagnose it possible a wiring issue etc. other thing I want to bring up. For that Tech doing the job there typically they only get three clicks. That means he gets 18 minutes to change oil and filter, and do the inspection. Really hard to make a living that way

Didn’t notice the 2nd mechanic at first. How’d you get the headlights automatically? 😂

He’s using those pad tester wrong. You need to take the wheels off

Thanks for this. I am also 50/50 but this helped me out.

"Transmission....fluid level and everything looked ok". When did he check it? Just asking because of the infamous Subaru "lifetime" transmission fluid stuff.

Very believable following a mechanic around with a camera. I no longer take my car to the dealer after I caught them outright lying about my car.

The real question is: do you get the EBT restaurant meals program? Most KFCs take it

where did you get that headlamp?

All Subaru dealerships should follow the same policies and procedures. I've been to a few service centers that don't care. That was a big thing for me in purchasing my new car.

Twice in the 70s, the dealers didn't do the 500-mile sevice the manufacturer paid them to, so the first cost me over $200 in 1970 dollars because they never torqued the head and the 2nd time I caught them by marking the valve cover bolts I don't trust dealers This video is a joke of course they will do everything if they know they are being filmed

I don’t know if Subaru dealerships are set up the same way as Toyota dealerships, but at Toyota, you don’t deal directly with the mechanic. You deal with a “Service Representative” (basically a salesman who upsells you to get more work than you came in for). I gave up on going to the dealership, because I couldn’t walk out of there without a $500 bill!

A lot of critics out here in KZbin land

Just got a job in the express lane at CMA Subaru ready to work my way up and be an automotive technician eventually one day!

Initial oil flow looked a little milky maybe that low coolant is a sign that theres a leak and the seepage issue too

Not a bad training video for express. Fender covers if the hood is open. Look at those inner pads while your looking at cv boots. Rotate every tire, look for issues and a nail, easy money. Spare tire inflation. Touch those wiper blades. With my businesses, short drive before bring it in. And after repair, another drive. You might hear a wheel bearing roar or ? Check the oil level after adding oil, starting a “double charged” oil pan will ruin your day. For those that will comment they didnt buy a service, just an oil change. These are opportunities that are an easy sell .

So, the first customer, a woman , has no idea that modern tires shouldn’t need to be rotated often, and has no clue about the poor quality cabin air filters that they install. They seriously bent my wiper arm when they did that for me. Yes, 10 dollars off for piece of toilet paper cabin filter that is supposed to be a Hepa filter and a bent wiper arm for 40 dollars. No wonder the techs make 3 times what a teacher makes for salary.

Subaru Dealership near Indianapolis has a high tech camera when you drive into the bay..High definition pictures all around and under. Detects even the smallest dent or scratch. Even takes pictures of tires with tread depths.

If only ALL Subaru Dealerships did this. I can tell you for a fact that my dealership does NOT do certain aspects of the service. For instance, I have never seen multiple pictures of every step of the multipoint inspection. I have seen pictures sent of found issues. Also some service staff are too rushed etc and don't seem to want to take the time to go over any details or concerns that the client may have.

Remove your belt buckle when hanging over my fender.

My dealership doesn’t take pictures or email me. I get a list. However, always happy!

My last quick lube they added power steering fluid instead of the ATF my Subaru requires, and over filled it. Oil was dirty after just 100 miles, they added over a 1/2 Qt. too much oil, and my check engine light came on 200 miles after

Didn't due tire pressure. Or a cabin air filter if equipped air pressure. Is printed on tire. Do not. Go by what it says on door jam

Don't ever ever ever. Lift a car by. The pinch. Welds he used the wrong lift

In EU that rust below would be flagged, plus huge rust to the exhaus at the back and oil leak in front below

Excellent food

Yes ❤🎉

I just bought a 2nd hand ‘21 Outback from A Subaru dealer that was “fully serviced”. I had them do a CVT fluid drained and flushed before I purchased it. I checked the engine oil when I got home from a 370km trip, it was clean but overfilled. The next week the battery failed and I replaced. They did come clean on the battery and put a credit on account but it makes me wonder how thorough and competent the dealership actually is. Did they service the CVT, did they under fill it? Watching a video like this does not give me anymore confidence in the workmanship of this or any Subaru shop, of course they are going to be thorough and diligent when a camera is on them.

That will be $55

50/50 CMON man im trying to make a decision right now big dawg 😭

Authorize us to move forward with the oil change. But he already drained the oil lol.

This is a great inspection. I wish that all Subaru dealerships did this. Adding to this inspection, he should have checked the tire pressure in the spare tire. Anyone that has ever had a flat knows the spare is almost always half flat when you need it. The customer should be made aware that there is seepage under the car and where it’s coming from.

it would be nice if they did these things off camera

BS, Subaru of Fullerton, CA never again, total disappointment

I would've loved to see the price on that invoice.

The service provided by dealers is nothing like that. You book in and they want the car at 8am. They park it. With luck they drain the oil at 2pm from a stone cold engine and all the black stuff stays behind. They do not rotate the tyres but charge you for it regardless, They overfill with new oil (last two services). At three pm you get a call that the car is ready. Well I guess that to justify the massive bill for less than an hours work you got to think it has taken seven hours. And next time you need to use you spare tyre you might well find it is flat because even this filmed promo service did not check the spare.

I think it’s such bs that people can’t just pick one over the other 🤦‍♂️ Like just pick one it’s not like they’re locking you in for life 😂

CVT another 5-600.00. Takes an hour at most.

99.99 for service. Don’t forget shop supplies. Another 15.00. Lol

As a lubricant technician myself I can’t stress enough how important all filters including cabin air filter is

Which app he is using?

I do as much of my four cars’ maintenance as possible for costs that are dramatically lower than the dealership or independent mechanic. Also, I don’t think it is ethical for the so called “service advisors” to be working on commission. They actually do because in reality, they are nothing more than slick sales persons. I have seen unsuspecting customers sold for services for which they did not need. Shameful !

1:37 - Mike's Place in Kent has a bus. I highly recommend that you visit there. 2:31 - I had a vacation day to use for early voting and I sat in that area. The first reason that I went there was because I haven't been there in so long. Hard to say long it's been. My lunch was just as delicious as I expected. The second reason was nostalgia. Victorian Era, Turn of the Century, and Golden Age of Hollywood all right there. Nice and pristine. It's hard to explain.

The extra crispy doesn’t have the 11 herbs and spices

i think get both you cant go wrong with either.

I will have to enjoy a Guinness with you next time we meet!

a place named Spaghetti warehouse is BOUND to be great!

Love how gloves are worn!

This will cost you $ 2,000.

Candice converted this man