Customers That Stick

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@searchbug Ай бұрын

This episode is a great reminder of the timeless value of good customer service! It's so easy to get caught up in the latest trends in customer experience, but at the heart of it all, it's the genuine service that makes a lasting impact.

@Customersthatstick Ай бұрын

Thanks so much! Completely agree. ☺

@Namanpandey-mc3ml 2 ай бұрын

Do I need to buy it or leave it ?

@Customersthatstick 2 ай бұрын

If you are interested in the topic, I think the author does a good job and the book is worth it.

@mikegarrens5286 3 ай бұрын

The customer isn't always right. It's just they got the money

@appleface9180 5 ай бұрын

I'm not happy stay in Ritz Carlton last week in Ritz Carlton Hotel Toronto.. I added $350 to upgrade get to club lounge..but my experience is disappointing and before check out I invite my friend drop in for a coffee and fruit ..they charge me extra $200 for that one hour last access..I entitle 2 person from my hotel room booking to access ..now he is the guest together 2 access why they charge me extra $200 ..then is total $550 to access the club lounge ..plus Hotel room one night bill me $1500 Never ever again I stay in Ritz Carlton Hotel Toronto. Nothing impress me ..snack is so old not fresh ..services soso ..many evil eye check on you when you gets in not comfortable stress environment and pay high price ..I'm so stupid with high expectations

@Customersthatstick 5 ай бұрын

Appreciate you sharing your experience. You are right to have high expectations based on their reputation and pricing, and I encourage you to reach out to the company. RC is a large organization and will certainly not always live up to its own values every time. All the best.

@mohamedenatighk 6 ай бұрын

Thank you ❤

@SkeeterHowitzer 7 ай бұрын

You said "different FROM". Well done.

@Customersthatstick 7 ай бұрын

Thanks for noticing!

@mwbillups 7 ай бұрын

I knew it! It really makes a difference!

@Customersthatstick 7 ай бұрын

100% Michael!

@mskittysraiinbowpass 8 ай бұрын

Great video beautiful rule thanks for sharing. Keep shining ❤

@Customersthatstick 7 ай бұрын

Thank you, Denise! 😊

@mskittysraiinbowpass 7 ай бұрын

@@Customersthatstick your welcome

@living_thriving_Yogi-T 9 ай бұрын

Thank You

@AlternateCurrent. 11 ай бұрын

This is what I was looking for,, Just needed to hear 👂 it out loud!! ❤

@Customersthatstick 11 ай бұрын

So glad you liked it! Thank you.

@Fahim_Lalani Жыл бұрын

I’d rather someone do anything they like no matter how negative which has happened with me in the past I’m strong and can handle everything well so it doesn’t really affect me however reporting it to the manager sounds dangerous (horrible) to me for whatever reason 😢but these tips are great pretty much regardless of the situation I think. they are greatly appreciated thank you ❤friend

@Customersthatstick Жыл бұрын

Thank you so much! This is always a challenging topic because of the potential for escalation. Everyone's individual context is incredibly important in using (or not using) these ideas. Glad you found value in them!

@cupiddrenzproduction5792 Жыл бұрын

❤❤❤

@lydiakatounda316 Жыл бұрын

Thank you

@MeandMyself-r3i Жыл бұрын

Playback at 0.75x. That helps a lot

@rajkanthaero461 Жыл бұрын

Customer service managers are the one who are developing policies and procedures through continually reviewing process.

@aleshinobi Жыл бұрын

Great content Adam! I loved it. My only feedback is, please slow down. Loved the content.

@thomasarmistead9603 Жыл бұрын

Do what? Understood every other word

@YTStoleMyUsername 2 жыл бұрын

Thank you! Multiple times this week I've been threatened at my insurance call center job by customers who will "report us to the insurance commissioner" "take us to small claims court" and "contact the media" as well as demanding a supervisor. Usually it's not this bad so I needed some extra tips. I appreciate the advice on how to respond, and esp the acknowledgement that all threats affect us on a visceral and emotional level. I do try to avoid taking it personally (mentally) but emotionally it still affects me somewhat. I'm just not the kind of person that would throw a fit at a random stranger and don't understand how others can do so.

@Customersthatstick 2 жыл бұрын

Hi Em, I'm so glad the content was helpful. It can be truly difficult to receive these threats, particularly multiple times in a day or a week. It is great that you are looking for solutions and taking action! It's a challenge to depersonalize in the moment, but we just have to remember, it's rarely about us. Thanks for sharing! Stay strong.

@mohibquadri4053 2 жыл бұрын

Very Insightful 🌟 Sir what's ur take on someone who is inexperienced engineer solopreneur initially to attract clients when all clients want is a person with 2-3 yrs of experience in handling the projects but market is not ready to accept fresher candidates but demand too much ? Is being a generalist a good idea or is it creating the unique value which is important in such a situation.. how can a solopreneur create space for himself in the early days without wasting time...

@Customersthatstick 2 жыл бұрын

Hi Mohib, It is challenging to answer this without the full context, but generally, I would say that there is no substitute for experience. If you are at the beginning of your career, you might want to investigate collaborating in some form or other with someone who has experience (helping their company, interning, part-time work). Getting better at what you want to do is always a good use of time. Best of luck!

@asaph837 2 жыл бұрын

Don't fuck me over, I won't fuck you over. It's as easy as that.

@alexxfloydd950 2 жыл бұрын

Loved the presentation 💯

@Customersthatstick 2 жыл бұрын

Thank you Alexx!

@AtlantiXYL 2 жыл бұрын

Retail sucks period.

@MultiSalman 2 жыл бұрын

You are not a powerful communicator. Slow down your speed.

@Customersthatstick 2 жыл бұрын

I understand.

@pauls3075 2 жыл бұрын

Complete and utter waste of time. Your just trying to become internet famous without any real world skills. Good grief.

@hkrharshit5262 2 жыл бұрын

I watched in 2x without doing anything

@FishGreenMtns 2 жыл бұрын

Well done 👌🏾

@Customersthatstick 2 жыл бұрын

Thank you!

@melindaburnside1835 2 жыл бұрын

👍

@ramyelshimry79 2 жыл бұрын

Thx

@sweety4511 2 жыл бұрын

Thanks for the answers for my tomorrow's interview 😌

@xArkangelHD 2 жыл бұрын

Very helpful, thank you!

@mariezguitar5029 2 жыл бұрын

What are the books on your shelf?

@jumbojamez 2 жыл бұрын

He doesn’t talk fast. His tone and annunciation isn’t distinguishable. Dude needs to open his mouth more when talking. Sorry, can’t continue watching.

@joychaudhuri8782 3 жыл бұрын

You are a very boring speaker, sir. Your delivery is very dull and dead. It's as if you were reading the news.

@Customersthatstick 3 жыл бұрын

I understand and wish you happiness in your life.

@gersonberthault3880 3 жыл бұрын

Thank you! Well done.

@Customersthatstick 3 жыл бұрын

Thank you Gerson!

@schebbeichun 3 жыл бұрын

I loved the content and organization of your topic. You have very interesting content, you could take your time to say absolutely the same in a bit more time, your customer base might be international and have difficulties taking onboard such fast-paced speech.

@SammieNeshuku 2 жыл бұрын

true, so fast