David Morales' "Money Move" sets the tone for understanding what a people-first culture is through an insightful company culture interview with Jayson Gaignard. A people-first culture prioritizes the well-being, development, and engagement of employees, recognizing that a motivated and satisfied workforce drives business success. Key Aspects of a People-First Culture: Employee Well-Being: Companies invest in health and wellness programs, ensuring employees have access to resources that support their physical and mental health. Professional Development: Opportunities for growth and learning are a core focus. This includes training programs, mentorship, and career advancement paths. Open Communication: Transparency and open dialogue are encouraged, fostering an environment where employees feel valued and heard. Work-Life Balance: Policies that support flexible work hours, remote work options, and generous leave policies help employees balance their personal and professional lives. Recognition and Reward: Regularly acknowledging and rewarding employee contributions creates a positive and motivating workplace. Jayson Gaignard emphasizes that a people-first culture is not just about perks and benefits but about creating an environment where employees feel genuinely cared for and integral to the company's mission. This approach leads to higher employee retention, increased productivity, and a more cohesive and innovative team.

looking at this because i'm interested in customer psychology now how we are in a somewhat economic crisis of sorts. sounds like you get the pretty civil ones lol. 1 might think they're being courteous because they know that time is valuable and keeping it short and sweet is the best thing they can do for you our of respect for your job duties, 2 i can imagine you have the most fun with if they are being pleasant and not being trouble, 3 might be the one that is the hardest. sounds like the kind i dread, the one that will not be shy about taking more time than it should and more. if that's what you're talking about, if their business is taking up the resources that basically add up to a loss. i mean where the goods and services are meant to pass rather lightening quick like fast food and other cashier or other positions with high volume traffic and inadequately staffed. bosses should know the staff to customer balance too to keep their employees spirits up because that is important, imo when i ran what came up to a customer service department. happy workers are productive workers.

Response rate matters less when the responses are the same. Q. Did you respond to that xx A. I did, 10 k times, Q. How? A. I changed the date and sent the same reply. ---------------

"Do things worth talking about" ❤

Well Said.

Does anyone know how to get feedback after they've responded? We like to reach out to detractors to get more information if their comment is specfic. But I often find people don't respond past the survey

Right to the point 👌

"promosm" 😱

Thanks.

Hey there, Do you need a video editor and graphic designer For your KZbin channel?

theres only one possible mistake, and thats caring about it in the first place

👏🏿👏🏿👏🏿👏🏿

Is there any qualifications which would be beneficial for someone who wants to pursue a role in customer experience? Great help

useless video - sales pitch - feels like im a timeshare

Solid interview. Love interviews with Brian Scudamore. Good questions for Brian in this interview as well. Awesome work Michel!

Hey everyone, also do check on how QR Codes can help in increasing survey response: kzbin.info/www/bejne/lZSuhqaBh9-Lhac

Is there any hack to increase NPS. 🤔

Do employees or customers complain about eNPS burn out? I am getting tired of getting a survey every time I directly engage with a company. I know that every time I use my points collect card I am going to get a survey question. It needs to stop.

Help me understand what do i need to ask to offer customer experience for a brand? Where can i find end-to-end requirements to offer a service for 50+ websites?

The first three minutes of this video are about "how great this Cosutmer Journey Mapping"is without actually getting right into it. Good marketing for those who know nothing about research on costumer experience, but annoying for those who do. Please, show your services, if they great, they'll speak for themselves.

The angry revolve etiologically explain because soldier noticeably trot out a rustic test. chunky, erratic stitch

greatful. thanks

I Think deeply understanding the Customer's Needs,Trends,Thought and feeling and make sure an angry customer will convert into delightful and loyal customer.

what are the types of customer experience ?

Thanks for having me Michel !

This is dope thanks

Dene wants to get involved

Isn't correct question should be "On a 1-10 scale (10 being the most), how likely is it that you would recommend our product/service to a friend or colleague? " - Note 0-10 or 1-10?

Really great content. Awesome.

I really like the flow of your video. Thank you for sharing it with us! There is another video of Jim Rembach tasing about the 5 I’s of Customer Experience. I found it quite informative. Hoping it adds value. kzbin.info/www/bejne/qHfFq2hspamlr6c

I love this!! Thanks for all your hardwork!!

Good hints. I've only just started to use NPS at our Customer Contact Centre. Struggling to interpret client's responses as they refer to the individual agent's service and not our company's overall service which is very frustrating!