Hi @itsjmmariano! Thank you for your feedback ☺ Since this video, we have actually made leaps and bounds in our content quality. We may revisit this video further down the line, but for now, we believe it does the trick 🤘

Thank you for your feedback! The team have received this from HubSpot. It looks like you can! "With a single WhatsApp Business number connected multiple users can communicate via this channel/number. Users with access to the team inbox can then collaborate and respond to messages using the WhatsApp Business account within the conversations inbox."

Hi! Thanks for commenting. We recommend reaching out through our contact link and we can get you in talking with the right people in our team: www.fuelius.com/contact - Fuelius

We had the same need, so we basically created an app that gets hubspot call data realtime and it classifies the calls based on outcome. Natively, you cannot filter for call outcomes, unless you have a professional license and a reporting addon and this was too costly in the long run, so we created an automation for that. If you want, you can drop me a line and I can briefly tell you how we did it or if you want us to do the same setup. The problem we had was with agents that said they called people, but outcomes were phone is busy, not responded and they didn't actually had conversations.

This is the reason why we do what we do! 🥳 CNAME records and DNS records are something we can definitely look into in greater depth in another tutorial

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Hi and thank you for commenting. I have spoken to our tech team and it looks like you can't currently use AI or bots with the WhatsApp integration for HubSpot

@@fuelius it should be possible to trigger via http requests the openai api to receive ai powered answers, shouldn't it?

Hi! Thanks for the feedback. Since this video, we've made changes to our content so it's easier to view. This is on the list of videos to improve with our new setup 😁

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Hi, you need Professional or Enterprise versions of Marketing Hub or Service Hub and a WhatsApp business account and phone number in order to use the integration

Or what do you mean with a number 'not currently active' in whatsapp business?

I believe he meant that this number cannot be active in any other account... the only way it makes any sense!@@amartilianom

Currently, this is not supported because each HubSpot assigned number is mapped to an individual in the portal by default. Depending on the number rang, will indicate who the call goes to We hope this information helps!

You're very welcome! 😁 Plenty more of this type of content in the works at Fuelius so if you have any specific requests, be sure to get in touch and we'll try our best to cover it

We are humbled! You guys rock 🤘 Thank you for the love ❤️

Unfortunately, this is not currently supported but is a great suggestion with functionality running similar to Task Queues. I'd definitely recommend posting this on the HubSpot Ideas forum (community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas) so we can upvote!

Thank you! We really appreciate this feedback. What did you like about the content? Is there anything you think we could do better? - Danny, Fuelius

Thank you, Gagandeep! This is great feedback. What was the long-hanging problem and how did we solve it for you? - Danny, Fuelius

EZTexting is a great integration for MMS and mass SMS promotion. If you're looking for both mass SMS and 1:1-based promotion, Sakari may be a better alternative due to enhanced support for both mass SMS and 1:1-based messaging with its directly integrated experience in the HubSpot UI

Hi! So you can use the calling feature in the Starter, Professional and Enterprise versions of the sales hub You can also use this feature in HubSpot Service Hub Starter, Professional, Enterprise Hopefully, this clears this question up for you 😁 - Danny, Fuelius

Hi, and thank you for your feedback! ☺ KZbin includes some handy tools in the video player where you can slow down the video playback speed. You can find this by clicking the cog icon > playback speed. You can then slow down the video based on your preference. We have also included chapters in the video so you can go back to any point in the video at anytime. We hope this helps! - Fuelius

@@fuelius Thank you so much I appreciate your support.

Hi Daniel Currently, HubSpot does not offer IVR support, however, Aircall can. Aircall is a direct integration for HubSpot so it is worth looking into. Hope that helps!

That's correct! The integration handles the majority of the heavy lifting, it just requires the setup featured in this video. If you need any additional help with the setup, reach out to our tech team and they can help guide you through this and more! 💬 Contact us: fuelius.com/contact

Hi guys. We've spoken to our tech team about this and it looks like it isn't currently possible in HubSpot. It's just the details on the activity but not a copy of the actual email sent/received. Details on: Sync activities and tasks between HubSpot and Salesforce can be on the article. Hopefully this helps! If you have any further questions, be sure to contact us and we'll be happy to help 💬 Contact us: fuelius.com/contact

The contact wouldn't be created automatically from an inbound call. You would simply need to associate the call activity to an existing CRM contact, or create the contact within the CRM and then associate the call activity with the contact. This will then log the call details and recording to the contact record. Hopefully this helps! 😊

Hi guys! Sorry for the delay Hopefully this helps community.hubspot.com/t5/HubSpot-Ideas/Manage-voicemails-in-HubSpot/idi-p/625735