More reactions video coming soon!

We're glad you liked it!

Wow, interesting! In what context are terminal commands used?

I was talking about "Her" but all of them, really

​@@lifeofmachine4641, uff, you're absolutely right. When the movie came out, it felt like we were light-years away from achieving that level of technology. Now, it feels like we're just a few steps away.

linux hacker watches ticket volume!?!

Wait a sec - isn't the point that they do work, but we didn't respect them? Or which movie are you talking about?

@@mattberanINV Search: Computerphile Robert Miles Asimov. Miles gets into the impracticality of Asimov's Laws and why they are not a thing in real-world machine learning development.

Great tip! Thanks for watching!

Never thought to fix the focus - thanks, I'm just a videography n00b.

Thanks for listening! Glad you enjoyed the episode. You’re right-AI needs to move from talk to action. One solid example in Service Management is using AI to automate repetitive tasks like ticket summarization. What about you-seen any great use cases?

Thanks, Matt! We are glad you enjoyed the episode. It's great to hear that the length was perfect for your commute. Stay tuned for more episodes coming soon.

We are also fans of "Kengon"!

Marvelous

It is a real concern that after all these years we haven't yet figured out this isn't how we get the best from our customer or employee or human experience. Here's hoping we are heading to the tipping point of change!

turned me on

Really. Are you ten?

@@badmaniakyou probably are. Since u dont understand sarcasm

We have an episode dedicated to debunking IT stereotypes, and we definitely address the one you’re referring to.

I have to agree! But I couldn't justify the time it takes to move my SM7b, microphone arm (mount to the couch?) and pull down a pre-amp, EQ and noisegate solution. What would you do?

@@MattBeran I would justify the time. This is just the opinion of some dork who gives unsolicited feedback on the internet, so take it with a grain of salt. But, those mics damage trust from two directions. The first is that they look like the tool of a beginner who hasn't learned proper mic technique, degrading the audience's perception of your subject. The second problem is the big chunky logo. Did DJI pay for screen space to advertise their product? If not, you shouldn't be smashing their logo onto the screen. If so, you should disclose the sponsorship. Those mics do the kind of damage to trust that doesn't register in the frontal lobe and 99% of your viewers probably wouldn't be able to verbalize it if asked. But, the subconscious corrosion to trust is absolutely happening and very difficult to pull back from once the damage is done. I'm honestly gobsmacked that anyone even has those mics in their kits considering the damage they do to subconscious perception of the people using them.

@@JJKoester I love that disclaimer! And great idea! I put stickers over the "Rode" on my microphone arm, so I should do the same to these mics! Yeah - I don't think I expect that level of trust from my audience (yet) - but I get your points. And while the extra 30 minutes to move and move back all the microphone stuff doesn't seem worth it to me (or my company) - I can probably come up with another solution like a USB Rode Podcaster or something similar.

We're going to include that clip in the next episode 😉.

Thanks! Should we make a series? 😱

Yes​@@ticketvolumepodcast

Thanks Cristy! You inspire us!

We are curious... did the "turning it off and on again" technique work? 😂

@@ticketvolumepodcast unfortunately not at my end. The issue was at there's but the comms and messaging throughout the outage was pretty good and stopped the worrying and panic.