Жыл бұрын
2 жыл бұрын
2 жыл бұрын
2 жыл бұрын
2 жыл бұрын
2 жыл бұрын
2 жыл бұрын
2 жыл бұрын
Пікірлер
@catalystx4u 25 күн бұрын
Good one team 🙌🤝🤩keep sharing!!
@mayraximenahernandezgutier6033 2 ай бұрын
Great tips and insights thank you for sharing!
@davidnguyen2612 3 ай бұрын
i got an interview tmr , hopefully !
@BTVSeries 3 ай бұрын
That's awesome! Goodluck at the interview and keen to hear how it goes
@vikastiwari6780 4 ай бұрын
I don't like solution architect..... I like admin and consultant and development.......
@gwendolynwashington3756 6 ай бұрын
I am a lifelong learner and must say that this was one of the most incredible recruiter shares I have seen. I just passed it along to my organization leaders as we prepare our students for college. Thank you!
@gwendolynwashington3756 6 ай бұрын
I actually applied for a position at IBM and just took the assessment, which was quick. A 24-hour turnaround from applying. The quickest application process, I've experienced! Looking forward to a quick turnaround to the assessment and next steps.
@checo7464 7 ай бұрын
I had this same thought, Ben! You're on to something!
@janemisshela 9 ай бұрын
I'm interested in Service Design study for my master's and need some extra sources to validate my understanding of what it really is. Your video & excellent articulation definitely helped me to answer my doubts around this new field. Thanks so much!!
@oluwadaredeola1341 9 ай бұрын
Thank you both.
@burgerbreath 10 ай бұрын
What’s so funny?
@gohugyourself 5 ай бұрын
I know the laughing was distracting for me 🥲
@sejalthakar8188 10 ай бұрын
Your insights during the conversation were incredibly inspiring, especially concerning interview preparation. Moreover, you provided valuable information about IBM's initiatives in climate change, COVID, and various technical aspects. This has been greatly helpful. Thanks to both of you.
@UXTips 11 ай бұрын
This is a great explanation of what service design is!
@shakey7847 11 ай бұрын
This video is amazing. I'm transitioning into service design from UX and this video helped a lot to get a more clear perspective on the industry. I'm a self-taught ux designer and am just finishing high school in a bit and to get the foot in the door in service design is a lot more complicated than in UX. Especially without a uni degree or years of relevant experience.
@BTVSeries 11 ай бұрын
That's awesome to hear :) I'm so glad that it was helpful to you. Let me know if you have any questions or would like to know more
@shakey7847 11 ай бұрын
Yes, thank you!@@BTVSeries
@aybello282 Жыл бұрын
When he says learn to code? what does he mean? Python programming or Java?
@BTVSeries Жыл бұрын
Hi @aybello282 - Really great question. When he talks about learning to code, he mainly talks about Apex or Java as they are the two main programming languages used in Salesforce.
@aybello282 Жыл бұрын
@@BTVSeries Hello, thank you for trying to my comment. I am new to salesforce and considering a career in it.
@paolagp Жыл бұрын
Hi! What level of data analytics do you recommend? Which tools do you use? Does the job include processes design or you do not get involved at that leve?
@BTVSeries Жыл бұрын
Hi @paolagp As a service designer, you do not need to be fluent in data analytics. It is more knowing and being able to apply the methodologies and frameworks to go from an ambiguous task to a clear view of what you are trying to solve. One of them are a service blueprint: medium.com/design-ibm/what-are-service-design-blueprints-502ac0f4dac4
@paolagp Жыл бұрын
@@BTVSeries Thank you for answering! Can I ask you if in this kind of job, you get involved in process design or improvement? For example, after the service blueprint, do you take a closer look at the mapped processes? A certification in Six Sigma or similar would be a good complementary training?
@BTVSeries Жыл бұрын
@@paolagp - Really great questions. It normally depends on the project, team and what you were tasks to do. But in general, if you were to design a service blueprint, you would then be able to identify opportunities for process improvement or re-engineering. Whether your team is the right team to re-design it is a different question. But a service blueprint is an excellent way to determine if a process requires a re-design. Correct, learning about lean six sigma is a great way for ways of working. Ideally you would have a foundational understanding of Agile ways of workings and using Scrums/Kanban to help organise and provide direction to your team. Hope this helps!
@jonjason4622 Жыл бұрын
Is there a structured course you’d recommend for a BA looking to transition into the SD world?
@BTVSeries Жыл бұрын
I haven't completed any structured courses to learn about SD. But as a first step, I would recommend learning Design Thinking. Here is a free course to get you started: www.ibm.com/design/thinking/
@aliroshdy1390 Жыл бұрын
greate video, please make a video about an integrated solution for using watson discovery and assistant together
@tour-de-tour Жыл бұрын
Thanks Ben this will help a lot of beginners
@funnybone1994 Жыл бұрын
Thanks for this conversation!
@donsharp2978 Жыл бұрын
Thanks for the opportunity to discuss this topic close to my heart Ben. Great questions and I enjoyed the conversation!
@raywan22 Жыл бұрын
love the video man! As a project manager who works within Product, I have learnt some things about the distinction of roles I found you via Ali's class as I'm looking to start my own channel. I hope you can commit to making more videos as they definitely provide value!
@liviapolzin4966 2 жыл бұрын
☺️ 𝐩яⓞ𝓂𝓞Ş𝐦
@jaym1057 2 жыл бұрын
p͎r͎o͎m͎o͎s͎m͎
@newcastleknights88 2 жыл бұрын
I am hungry
@uniquesunny 2 жыл бұрын
Way to go bro...delighted to see the passion...sure this will help all of us to build our foodie community... ;)
@taniamammen2205 2 жыл бұрын
Hi Ben, very interesting stuff! Thank you for this. Would this be similar to the role of a Product Owner?
@ngongoliverchiambah7713 2 жыл бұрын
Very insightful stuff. Thank you. Please can you do a video on technical program management and how this role overlaps with Service design?
@BTVSeries 2 жыл бұрын
Will look into that role and doing a video on it :)
@newcastleknights88 2 жыл бұрын
Fascinating
@newcastleknights88 2 жыл бұрын
Great work!!
@charlietran8707 2 жыл бұрын
First
@newcastleknights88 2 жыл бұрын
Another great video!
@newcastleknights88 2 жыл бұрын
Seems like a great company!
@daniesisley6015 2 жыл бұрын
ｐｒｏｍｏｓｍ
@donsharp2978 2 жыл бұрын
Great video as always Ben. A few extra notes: - a Critical Salesforce role is missing - Salesforce Tester! In particular, Automation of Salesforce regression tests is absolutely essential to a successful Salesforce deployment. Why? Because 3 times a year a raft of compulsory upgrades will be implemented across all clients, and you need to know what might break without months of manual testing effort. - Salesforce is AWESOME. Really strong out of the box capabilities combined with the ability to custom dev what you need afterwards. Unparalleled training program also. - I was rightly chastised by senior Salesforce reps for referring to it as a CRM. While it is a great CRM, it is capable of much more than that! - For the Devs out there - SF Apex is completely different to Oracle Apex. You can try your Oracle code but expect odd results! :)
@jessl6505 2 жыл бұрын
Great content!
@newcastleknights88 2 жыл бұрын
Seems like a great company to work for!
@donsharp2978 2 жыл бұрын
Great content, really well presented!
@newcastleknights88 2 жыл бұрын
Interesting stuff!
@jessl6505 2 жыл бұрын
Great vid!
@newcastleknights88 2 жыл бұрын
Great content!
@newcastleknights88 2 жыл бұрын
Great vid!
@katievlogs281 2 жыл бұрын
Love it! And doing the #100daysofcode challenge really helped me too 😊 can you break down some roles in the Salesforce world e.g. Salesforce Admin, Salesforce Consultant, Developer etc.
@BTVSeries 2 жыл бұрын
Definitely! You also read my mind, I actually have some coming up soon 😏
@newcastleknights88 2 жыл бұрын
Keep up the great content!
@newcastleknights88 2 жыл бұрын
Interesting stuff!
@newcastleknights88 2 жыл бұрын
Good stuff, Ben!
@newcastleknights88 2 жыл бұрын
Nice work Ben!
@donsharp2978 2 жыл бұрын
Love your work lads - was a pleasure working with you and getting just a glimpse of the dark arts behind service design
@donsharp2978 2 жыл бұрын
Nice work Ben!
@vishdoesthings4065 2 жыл бұрын
Love this! Thanks for having me on the show Ben. Looking forward to all the future designers coming through your channel.