I would like to buy Brendan's eyeliner, where should I shop for this? Any other makeup tips?

Great tips! In the MSP world, we've discovered that your tool selection is make-or-break. Our winning formula combines ConnectWise RMM, dependable data protection, state-of-the-art security, and Thirdlane Multi Tenant PBX for superior unified communications. This tech stack has fueled our MSP's remarkable progress.

I've seen that TED talk somewhere before 🤔

you save my life mate, much appreciated

The tip that guy gave regarding separating global KBs for generic how to guides and using processes for client specific is actually a really good idea. Mixing client specific information with generic information is about the biggest mistake I see companies make. Once you start going down that road, you end up with 55 radically different guides to add an AD user that will never be updated.

Opportunity cost is a huge part of making a bad hire. What did this company miss out on due to not having the right person in place? I also LOVE how you touch on how making the right hire is a great way to show your team that you value their skill set and contribution to the team. No one likes being rewarded with more work! Great job, Ben! You've hit the nail on the head here.

Great discussion. Agree with the approach of offering both pricing models. Making pricing simple to understand and easy to scale is key to building trust with the client. New revenue is important to growth, but growing profitable revenue is critical to long-term success. Every agreement must remain profitable throughout the life of the contract. Managed Services is a partnership (win-win), not a cost+ vendor relationship.

Does Hudu handle organisation locations naitively yet? When I heard that they do not, I thought it was similar to KFC not selling chicken wings... Say for instance you have 150 clients and 100 vendors and on average each organisation has 3 locations (some have one while some have 30) If you run a PSA like Connectwise then the locations naitively sync both ways. Having at least a one way sync of locations saves massive amounts of labour and prevents certain human error. Considering contacts and devices are almost always location centric, not having that feature is a massive failure for the product. Even worse, that feature request is among the most requested for at least 2 years. Such a shame. I would change over in a second if that one issue was rectified.

so far I’m 16 minutes in and there’s a lot of good information. information that’s usable and that we can apply right away.

Thanks for this video. It's really cool. More of this stuff please. I'd love to you see you do a short and long video on configs in CW Manage

I love working with Jerry Hartman and his leadership team! They are great people and are constantly striving to serve their employees and clients with excellence.

Farmer Allen, Hunter Liesl, we salute you! The enrichment you both bring to your community is a direct reflection of what you have revealed about yourselves here. It goes to show that it takes all kinds to make the world go around. Thank you for sharing your hearts with us, your vulnerability gives others permission to also be vulnerable.

Great video. Happy have found you. As a guy who lives with ADHD and a professional geek, there was a lot to take away.

This was a great listen! I learned quite a bit on something I already intuitively felt isn't a "d" word, lol. There are a lot of take aways that make solid sense in this interview that helped me understand aspects about myself and those around me better. Thanks so much 🙏🏻 💓 Thanks for your honesty and transparency Liesl 😁 You two rock 👌

This is our daughter, talking about ADHD and how she views it not so much as a handicap, as a personality trait. Allen, her husband, is an IT guy, who has many contrasting gifts, in the way they work and think. Allen is very skilled at interviewing others about their work and inspiring them in improving their work processes. Thank you for teaching me something I had never considered about myself. Those who know me, have probably noticed that I have this gift too! haha

Absolutely brilliant articulation, and I’m going back on meds for my platform builds. Thanks for the reminder. Thanks to both of you for this insightful and educated piece. It is most certainly NOT a disorder!

Awesome interview. Funny thing ... I count everything. Steps, laps, etc.

Very well said Liesl. It nice to see the amount of introspection and contemplation you have put into this subject because you wanted to learn about this aspect of your personality. I agree with your perspective 100% and I have never believed that ADHD is an actual disorder. The word disorder implies that there is something wrong with you when in fact nothing wrong with you. We are all gifted with different interests, skills and talents and we can't be boxed into either hunter or gatherer roles and expected to play limited roles in society. The current schooling system is designed to create zombies that learn things they are not interested in to become good workers with very little creativity or independent thought. The guy that invented the world ADHD admitted on his death bed that it does not actually exist. They are many factors that effect our attention span and levels to all aspects of our lives.

This is the most insightful perspective/explanation I have heard or read thus far. Our children struggled with the same symptoms in school and no one presented these "disorders" to us in this way. Wow, alot of pain could have been avoided with this information. Thank you for taking the time to capture this conversation!

Hi! I am looking for a video on ConnectWise Manage and Outlook Calendar and Email. Is this possible?

How to display the each object layer name in visio as table and bring it on visual basic page ?

How to turn off the shorcut? I want to turn off Ctrl + S to avoid accidently send the message.

Does your script work for Teams/SharePoint articles?

Workflows with KB articles for email reminders to review, update and unpublish. Emails to owner of KB article, manager and director. ServiceNow has this with KB articles.

This video shows very old functionalities. In 2023, the visio and excel can change each other; as such, changing a connection in visio, also updates the value in excel table.

480p?

This is good info. Thanks

@OITVOIP, great job!

The commercial utilities, such as the one demoed at the end of this webinar, are those plug-ins for Visio that were written, or are those standalone applications that use an exposed API in Visio?

This is wonderful, great webinar. Would appreciate more Brightgauge content

Good stuff!

At about 43:29 he dragged item over line connector and two labels popped up. How to create that custom connector stencil?

Thanks for posting this. We use Hudu and have been very happy with the enhancements that Luke's scripts provide.

Very nice info, however not much about actual automation in here.

BRO your Fucking PRO. 😊👍 Nice Video. Thank you

If you think you might run out of numbers why couldn't you use something like versioning i.e. 5000.300.2.6 virtually limitless. and always more room to insert more between two categories.

How was he able to create the selection boxes to apply the different Data Graphics to the Visio?

"If you choose not to decide, you still have made a choice" - "Freewill" by Rush "Always hopeful, yet discontent He knows changed aren't permanent -- *But change is*" - "Tom Sawyer" by Rush

Listening after, Ray using 3 products for different systems means that staff knows all so changes can happen easily there's a problem with a vendor.

FYI it's really hard to hear you..... have to crank my volume WAY up...... nice content tho!

My company is moving to IT Glue, so I'm trying to learn more document processes. I'm going to be in charge of creating and moving documentation, so more information the better.

good video!

wow I acknowledged *hach_hacktech* as the best icloud king on instagram for restoring back my lock iphone and give me the code to unlock my iphone is truely the icloud king