Good day. I bought this product. Using it for an office. Unfortunately, the system does not lock. Even with the lock engaged, I can still open the door. Please advise.
@ZKTecoSAАй бұрын
Thank you for your comment. There is a triangle on the mortise where you can out the spindle in. The triangle needs to face upwards when the installation is being done. If you have any more concerns or queries, please email ann@zkteco.co.za.
@dolcefini2159Ай бұрын
I have continuos problems with the temp passcodes (I run an Airbnb in another city) I use 5G internet, can this be the problem? does it have a bug? anyone can help?
@ZKTecoSAАй бұрын
Thank you for your comment. The solution to your query could be a result that the WiFi range is 2.4Khz and not 5G. If you have any more concerns or queries, please email ann@zkteco.co.za.
@asadullahahmadi88902 ай бұрын
You
@PabloOlivare2 ай бұрын
Can I turn the lock? I have the hinges for the other side.
@ZKTecoSAАй бұрын
Thank you for your comment. Yes the lock is reversible, which means it can change direction. If you have any more concerns or queries, please email ann@zkteco.co.za.
@sopaul032 ай бұрын
Hello! This is Pablo from Argentina, I am trying ZKBio CV Security with 5 Proface X, one of them is set as the register device, and I am able to see every user that is added in the the Personnel list. I go to View Device Capacity and I see that the one set as register device has faces and palms, and the others have all in zero, so in this is screen I see this label: "If you find that the data is not consistent with the device, please synchronize the data of devices before trying again."... so my question is, where is this option?!?! Is there any way to automate this as well?? Thanks in advance!! Pablo
@abednigondlovu40963 ай бұрын
Hi mine is saying ip duplicate when I click okay, please help what can I do?
@gizachewwondwosen15563 ай бұрын
Hello I have ZK Teco Pro Face 200 device. I want to switch to access control device type. can you please help me? I struggle to skip punch state in time-based access control.
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@ermoniembrhanu50964 ай бұрын
Do you have to setup wireless connection first?
@adriaandeklerk95554 ай бұрын
Do you have to use the mortice lock that comes with, or can you use the existing lock that's allready been installed?
@ZKTecoSAАй бұрын
Thank you for your comment. You must make use of the mortise lock it comes with. If you have any more concerns or queries, please email ann@zkteco.co.za.
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well done keep it up
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@elmaragustin20106 ай бұрын
very nice device
@enniobellato16 ай бұрын
Hi does this reader have ADMS can it link to biotime
@ZKTecoSA6 ай бұрын
Thanks for your comment! Unfortunatelly not. Only app.
@bkblue97766 ай бұрын
How do you format the HDD in ZKTeco DVR
@ErnestoZecotel6 ай бұрын
intends to purchase some products from Zkteco from South Africa to Angola, Luanda
@pitamafi48307 ай бұрын
How Can you clear the duplicate access??
@navinmungal60067 ай бұрын
Hi good day, can you do a short video showing how to setup multi-card Opening please.
@sisay-ri3pd7 ай бұрын
pls send me the Setup of ZKTeco Software 🙏🙏
@JavierCardenas-rp3wi8 ай бұрын
If I change an employee from one department to another, can I define the initial date of this change?
@hassanbirgawa11738 ай бұрын
Thanks for your helping us
@ADEQUATESECURITIESANDCOMPUTERS8 ай бұрын
Hello,I done all configuration but i still can't open the door (invalid time period error message)
@georgesdibeh78269 ай бұрын
Hello Thank you for the training But why did the real monitoring not work ?
@jkdjoseph9 ай бұрын
How do you enable the device to add new fingers?
@Shatokang9 ай бұрын
Good day, i have Inbio 260 pro controller need add it to the ZKBio CV security but the application doesnt open
@muks83989 ай бұрын
Hi, I want to be able to create a user via the ZKTeco API & also be able to then create the QR code on my APP (will the ZKTeco API tell me what the information is so that I can use that to generate the qr code - how does this work ). Please assist on this integration.
@Zedesignful3 ай бұрын
Hello, I’am looking for the same information. Is it possible to do that ? Thank you
@muks83983 ай бұрын
@@Zedesignful Yes it's possible & i have done it. Essentially you'll need to look at the zk API documentation & add a new user , then on the app just generate a QR using the users ID (card no.)