Hello! We're sorry to hear that you found our class confusing! Please reach out to our team at [email protected] for help any time you need assistance! We'd love to help you!

Hello! Of course! If you installed Customily already, please send an email to [email protected] to book a training with someone from our team! We'd love to help you so you can make the most of our app! :D

Hello! Here's a video where we talked about Mugs, which is another product that can be printed only front, or front and back. kzbin.info/www/bejne/nKScZKSbqZ6NlZI The workflow is pretty much the same! If you still need assistance after watching it, please don't hesitate to reach our team at [email protected] and we can teach you how to do it! :D

Hello! Please reach our support team at [email protected] and they will help you do that! :D

Yes! Customily works the same for Shopify and Etsy. The workflow would be the same, the only difference is that Etsy doesn't allow live preview, the personalization happens after the purchase. You can watch this tutorial to better understand how it works: kzbin.info/www/bejne/d6erp4xtdpaSfLc Or book a free demo with our team to evacuate your doubts here! www.customily.com/request-demo

Hello! Please reach our tech team at [email protected] with details of your store URL, Customily user, and POD provider that you're working with so they can assist you! Thanks!

Hello! Yes, that's exactly what you do with Customily! ;) You can for example pre-define the places on your shirt where the shopper can upload a photo and add an automatic face-cut out to the image. The shoppers will be able to try their own photos in your online store, and see a live preview of how the product will look like. Once they make a purchase, you will receive a print file to print the shirt, no designers are needed at all! If you want to book a free demo with our team, you can request it here so we can show you how Customily works!! www.customily.com/request-demo

@@CustomilyProductPersonalizer thank you for your response it does help a lot , i was just thinking about how to set up the design when it's more elaborate. thank you

Hello Tess! We're sorry that you found our video hard to follow! The topic was MUGS so we talked about many things related to that particular product, from design ideas, to how to configure your personalized mugs in Customily. Why do you think it had nothing to do with the topic?

Hello! We understand that our pricing might not be a good fit for all stores and that's ok! You can use other cheaper options, but you won't find all the tools that we offer. If you just want to personalize with a custom text, a less-expensive option will work :) but if you really want to dive into personalization, there's no solution like Customily. From tons of free clipart and designs ready to use, to tools like remove background and face cut 100% free... if you use a cheaper option you'll end up paying EXTRA for those, and at the end of the month, the monthly cost is much higher, just do the maths ;) it all depends on what you want to achieve!

Hello! We have automatic fulfillment with Printify for WooCommerce stores as well! Please reach our support team at [email protected] for assistance with your specific needs ;)

For TikTok questions please reach us at [email protected]! Thanks!

Thanks for your feedback! We'll take that into consideration for future videos!

This is the old version of Customily that's now available for some specific platforms, if you're using Shopify you should watch the videos under the Customily 2.0 playlist, or our Live Sessions :)

@@CustomilyProductPersonalizer So which specific platforms, is this older version of Customily available for ?

@@customprintcreator this version (Customily 1.0) is available for Magento, BigCommerce, Walmart, Amazon, and any other custom integration. On the other hand, Customily 2.0 (our latest version) is available for Shopify, Etsy, WooCommerce and Shoplazza.

If you need assistance using Layouts please reach our support team for help! [email protected]

And we love you, ShineOn!! :D

Hello! Team đã hỗ trợ bạn bên cộng đồng Facebook rồi nhé :)

Hello! No, Customily 2.0 is now available for WooCommerce as well. So it works just the same as it works for Shopify. If you need specific assistance with your store, please reach our support team at [email protected]!

@@CustomilyProductPersonalizer Well Jasemo I have tried customily version 2 and even the best efforts of Customily support have failed to help me to comphrehend how to get a personalised product to work properly on my Woocommerce store, So I am now paying a monthly fee for an app that I just cannot work out how to use even with the best help customily support. So now I am back here preparing to give this version a try .... again to see If I can get it to work. How About creating a Detailed video of how to do this in Customily Version 2 eh!

When editing the final details of the product (before publishing it) you can play around with the personalization options and save an image as the main product photo. That way, on the listing, you are always showing an example of how the product can be personalized. If you need assistance to do this, don't hesitate to reach our support team at [email protected] so our team can show you how to do this!

@@CustomilyProductPersonalizer thanks, it worked!

Hello! Please reach out to our support team at [email protected] to ask about this! Thanks!

Thanks for your feedback!

Yes this is a great question... Customily Since this is new, Can you provide an answer as to how this will be handled?

Hello! You need to click on the PREVIEW button to see the image of your personalized product, then just right-click and save the image! If you need assistance don't hesitate to reach our support team at [email protected]

Thanks for your suggestions! :) All feedback is always welcome!

Welcome!! :D

Hahahaha well spotted! ;)

Hello! You're totally right, we forgot to add it in the description! Now it's added, thanks!! You can find all assets here: drive.google.com/drive/u/1/folders/1DSkeYXYAmMGNQTgdZm-v9gjmmuIxW6NS

Hello! You can add different backgrounds in the same design using dynamic images, so your shoppers can pick the background that they like. Is that what you were asking? If not, please reach us at [email protected] so our tech team can assist you better! :D

Hello! We're sorry you find this tutorial not straightforward. Please bear in mind that these are recordings from live classes and sometimes the order or the content changes depending on the questions of the attendees. If you have any questions about the app or need our assistance don't hesitate to reach us at [email protected]! We're here to help you!

Hello! We're sorry that you found it misleading, both in the video and the landing page it explains is a PRE-SALE. If you have any doubts or concerns don't hesitate to reach us at [email protected]!

Sure! Please send an email to [email protected] requesting the files and we can send them over to you!

We'll do our best to have it ready in Q4 :) but if you have further questions feel free to reach us at [email protected]

We always recommend checking the sizes with the POD provider, especially if you're using an all- over print design or something complex, so you're 100% sure it will be printed exactly as you need to!

Thank you so much for that ;)