Loyalty programs can be a bit tricky, but they’re super important for keeping customers around. There are lots of ways to set them up. For example, a discount program can give shoppers rewards like a free item after a certain number of purchases. I really like how companies like Nike focus on building a connection instead of just handing out discounts. With tools like LoyallyAI, businesses can create engaging experiences that keep customers coming back. It’s all about figuring out what really drives loyalty beyond just cash perks. A solid loyalty program can really strengthen a brand's connection with its customers!

What a great way to look at customer loyalty! Knowing what makes you different is key to success. I’ve been using LoyallyAI to boost our client retention. Their automated reward systems really help keep customers coming back. Plus, you can use insights from customer interactions to fine-tune your strategies even more. It’s all about creating a memorable experience that makes them say, “I’ll be back.”

Mark really nails an important point about customer relationships. Building a customer-obsessed culture can make a huge difference for your business. It's crucial to know the difference between repeat customers and loyal ones. Nurturing those relationships takes regular effort, kind of like looking after a plant. Tools like Loyally AI can help your team keep that focus and improve customer interactions.

I work as a waiter and my occupation involves dealing with customers who can say stuff that are out of line

Using gamification to build community among customers is such a smart move to boost loyalty. When customers feel part of a community, they’re more likely to share their positive experiences, which really drives organic growth through word-of-mouth referrals. If businesses want to strengthen their loyalty programs, tools like Loyally AI can make the whole process smoother. They help create personalized experiences that fit customer preferences, making sure rewards hit on a deeper emotional level.

What if they ate verbally abusing you?

This was awesome Shep. Gracias.

lots of great stuff here. Loved the idea of grabbing a high schooler and teaching them the main success trait of business 101, as it easily bleeds over into success in life as well.

Hi Mr. Shep, thank you for your amazing tips as usual. Dealing with angry customers is almost my daily routine, and your insights definitely help us handle these situations. I believe that we can learn from every angry customer and identify areas for improvement, even when they may not be entirely right. There is always a chance to restore and build trust through our sincerity. We should not be afraid of angry customers, as all complaints can eventually be resolved.

What do you do when you get a conga line full of bad customers, like at many of these big box retailers?

Awesome!

I’ve never seen a leader cheat on their wife and continue to do it. This man is not to be trusted. He has committed adultery and believes he can get past and still be near God.

My complaint Wetlook forum is for wetlook only Not porn

What a terrible take.... 2:30 minute long video and I still feel like you wasted too much of my time. "Hey everyone, you are going to act above and beyond and receive more responsibilities while we continue to cut your benefits, pay, and throw you in the trash when the company sees it fit." Yeah, no thanks. Video title should read, "How to be a pawn for your company and burn out in the societal gutter."

From the bottom of my heart Super amazing Shep

Sometimes it'd better when the costumer doesn't return

Getting career advice from Bruce Willis is great.

I hope your channel blows up. You have above average content and delivery. I really appreciate it. You are helping me nail down this interview presentation for a sales/support/CS job I have in 2 days.

Some customers are just aholes.

Sometimes i wish all you all giving these advice would take angry and abusove calls for just a day... then you’ll feel how mentally exhausting it is. Not being rude, but it's way easier to give advice or suggestions when you're not the one on the hotseat.

this guy doesn't sound like he's worked with customers who are angry

Always Be Amazing

Ok but how do you do it?

Thanks for the info

Well done, there's so many tips, techniques and tricks that it's sometimes hard to know where to start. But it's not rocket science to get your man shivering with ecstasy just by changing the way you talk. As simple as this sounds, maybe try escalating it a step at a time, go’ogle something like Words of Desire by Celestine Dessike to sneakily crawl into his mind and let it build on from that.

Thank you for explaining.

I brought CS Week to our government agency. It was awesome!

Happy Customer Service week 🎉

I have a question for both of you: What books do you think are a must be for any business who wants to be better at his customer experience? Thanks for all the advice! Greetings from Mexico.

Love this

Yes lol hogida

This doesn’t work if you’re in the public utility industry.

I love ChatGPT absolutely love it. It’s helping me build something great

Your content is incredible

Best way to lose customers

Thats a good one

This content always delivers great value!

you are the best for me at this job i appreciate a lot your content sir and enjoy how u teach the concept of customer service and customer experience i hope to be one day an expert like you in this field <3

Helpful..thanks for sharing

Very great presentation

Tell them to piss off and come back when you get your mannerse

Recently had an appointment at a medical imaging office and the twenty-something receptionist greeted me with a "What can I do for you my dear?" I said "For a start you can stop calling me dear". As I get older I find more of this in retail settings and medical offices. Look up "Elderspeak"

Why is she not looking at us and she’s only looking at you?

The customer is always right! In matters of taste. 😂

Get ready for Thrifty ice cream to go away: that’s why the shelves are empty. Walgreens and Albertsons have purchased a majority of the Rite Aid stores. They have no plans of keeping the ice cream as they have no interest in the additional labor it takes to serve it. The stores now only get a delivery every two weeks and the distribution center for ice cream is cutting back. That’s why your favorite flavors are always out. PS…be nice to the Rite Aid associate scooping your ice cream, they are at risk if their store closing. I know because I have done research and watch financial news. Why do you think they are selling the famous cylinder scoop now? Because it’s all going to go away soon so they want you to have that memorabilia of the ice cream scoop for $29.99 at the store.

This dude probably never worked behind the counter….he is giving us book knowledge, not personal experience.

Sir, have you ever worked behind the counter with an angry customer? Or did you just go to college to learn this information. We get training videos on how to handle angry customers…apparently, you have never been cussed at, someone jump behind the counter to try and beat you down, or just go bat shit crazy and destroy the store. Come back at us when you actually worked behind the counter and deal with crazy ass customers.

Take off the chicken eating pod

shoudnt the customer think that it was his idear to referr?

i enjoy watching this