Check niyo na lang din po if yung gamit niyo is yung latest version. Pwede niyo rin po i-uninstall and reinstall. Trinay ko po sa end ko, working naman yung app so far and no issues encountered

Hello po! Sorry now ko lang nakita ang message nyo. Mukhang madami na din po talaga kayong nagawang possible solution. Ang importante din po ay naset up nyo properly yung security key po ninyo either using code or biometrics. Pwede niyo rin po icheck ang mga procedures sa baba for possible reso: 1.Make sure the app is updated 2.Dapat nasa same phone po yung sim and app ninyo 3.Yung sim should have enough load balance 4.Use the device with your BPI-registered number 5.Should have a stable data connection 6.Roaming service should be turned ON 7. Instead of biometrics, try logging in upon opening the app using username and password (a verification process may encounter upon loging in) - vice versa Ultimately, if in case may issue pa rin after all your efforts, and also since complicated po ung sa case ninyo, then di rin po kayo makacall from Denmark,pwede rin po namang gawin is makisuyo po kayo to any of your trusted relatives here in PH to raise this concern by way of calling the 24-hour BPI Contact Center at (+632) 889-10000 for Metro Manila or 1-800-188-89100 for domestic toll-free calls. Sana po ay mafix na agad yung issue niyo sa lalong madaling panahon. Sincerely,

@@nyztv Hi sir thank u sa response,nagawa k n po lahat ng suggestion nyo pero waray p rin nagbago baka n lock ang mobile key ko n kailangan i report din s Bpi. Ayaw mg assist ng Bpi kung hindi ikaw ang may ari ng account...Cguro ,pag umuwi ako next year maasikaso ko ito. Nkk bayad ako sa Meralco peto hindi pwede mag transfer ng pera dahil managers key required. Wala acess ang website bpi online sa security/managers key. Thank u n lng po ulit

Sorry to know po na until now you still encountering the issue after ng mga procedures. As long as naka ON naman po yung mobile key after clicking Settings> Security section, oks n po dapat. Pero dhil sa location nyo rin po siguro now tlaga and possible lang din po na mas mataas tlga ang security now particularly pag money transfer. Madami din po kasing naglipanang scammer at hacker nowadays. Hope na magawan pa rin eventually ng way to fix the soonest time. Ingat po kayo diyan, and God bless!

@@nyztv hi sir,wala rin akong acess sa security ko kya hindi ko ma on ang managers key, hindi ako mk transfer ng pera sa pinas. Any alternative?

Hello po, I know na complicated po talaga ang concern ninyo. The best way now is makaconnect po talaga with a BPI representative. For sure, they will be able to provide a more specific solution po to fix the issue. Otherwise, pwede niyo rin pong iconsider na gumamit na lang ng ibang way to send money. Like, pwede niyo pong i-withdraw ang pera ninyo and magdeposit po kayo if may friend po kayo diyan na pwede po kayong makisuyo in the mean time through their bank account. Or, pwede rin na sa ibang mode of transfer like if may Western Union diyan, etc.

Hello! Good day! Based po doon sa mga naresearch ko last time pwede niyo po i-try ang mga sumusunod if in case may issue pa rin po 'til now: 1.make sure the app is updated 2.Dapat nasa same phone po yung sim and app ninyo 3.Yung sim should have enough load balance 4.Use the device with your BPI-registered number 5.Should of have a stable data connection 6.Roaming service should be turned ON 7. Instead of biometrics, try logging in upon opening the app using username and password (a verification process may encounter upon loging in) 8.You may need to call the BPI hotline if you're outside the country to update your phone number Hope ay ma-fix na soon yung issue mo ka-nyz! Best regards,

possible po na baka may lagging issues po yung phone nyo, kaya pwede nyo rin po muna i-try mag clear cache or mag free up ng phone space pwede rin po kayo mag-uninstall/ reinstall ng BPI app

ano po exact error and saang part ng procedure niyo po naencounter yung error?

Hello, saang part po ng procedure nagproprompt yung try again?

Sorry to know na narereject yung activation ng spaylater mo lods. Pwede mo rin ito coordinate sa customer service ng shopee para malaman mo tlga ang reason as to why narereject

salamat lods

Panu po kapag na successful yung transfer pero wala pong napasok sa gcash na pera?​@@nyztv

Pwede po siguro na i-double check nyo po yung email na naregister nyo if tama. Also, check nyo rin po sa transactions niyo if nag go through po talaga yung payment. Example - gcash transactions / shopee pay transactions.

super sulit kahit pagod ng malala haha salamat always lods, keep safe and God bless!

Sorry for the late reply. Based po sa NCSC site, in case di po available ang information and required field po ito or yung may mga asterisks, ang ilalagay po ay None. Yung inexample po nila in case walang email address, so it might be the same procedure with your case na wala pong middle name.

You can still verify your registration record without requiring your PKN by using your complete name and birthday.

Sensya late reps, yes tama po, based on NCSC website din po, pwede pa rin po kayo makapagverify using the registered complete name and birthday in case nakalimutan ang PKN.

If I'm not mistaken, and sa pagkakarecall ko po, one-time registration lang po ito.

Hi, sensya now lang nakareply, let me know lang po if di nyo pa rin po ma-open til now so I can check for you what resolution we can do. Also, if there's any error message kayong na-encounter

As far as I can remember po when we did the procedure, hindi po ata pwede mapalitan ang PKN once naregister niyo na po, kaya po mahalaga na nasave or may copy po kayo ng PKN ninyo. Pero in case naman po na nakalimutan niyo yung PKN ninyo, pwede pa rin maverify yung registration sa pamamagitan po ng complete name at birthday

Good pm Sir! Noong nagregister po ako ang inaacept nila ay driver's license, passport and national ID po. Pwede niyo po itry gamit yung national ID po ninyo.

Hi idol, name po noong papadalhan ninyo or yung nakapangalan sa BDO account.

Hi Lods! Kung di pa dumating after 4 weeks. First, check mo muna if tama ba talaga yung address na na-enter mo. Then, pwede rin kayo magrequest ng replacement pin. Yung mga instructions and links makikita mo din doon sa email na ipinadala sa iyo. Pero kung tama naman address mo, pwede mo rin gawin yung ginawa ko. Puntahan niyo na lang po sa post office sa location ninyo.

@@nyztv salamat po

You're very much welcome! Good luck sa iyong YT journey!

Yes lods, maybe dahil may mga previous gadget loans na ako with home credit and goods naman ang record ko sa kanila. Hope na mabilis ka lang din maaprove if in case gagawin mo itong process.

sorry now lang nakareps lods, in case di mo pa nakita, based sa mga naresearch ko, ito daw yung VIN na makikita mo sa Voters ID mo

Sorry now lang nakareps, lods. In case lang may issue pa rin til now, kung nacomplete nyo naman po lahat ng requirements dapat pwede niyo na ma-Tap yung "verify account". Padoble check po muna if nacomplete niyo mga necessary details/requirements nila. Baka need niyo rin po ulitin yung processa pag ganyan, make sure niyo po na tama lahat ng info.