5 ай бұрын
5 ай бұрын
5 ай бұрын
5 ай бұрын
Пікірлер
@robertmori9297 2 күн бұрын
Radiant heat?
@PhilHulett-b6x 17 күн бұрын
My electrician thinks I need a separate circuit installed for my 60" fireplace if I have a TV above it. Is that overkill (overbill)?
@TouchstoneHomeProducts 16 күн бұрын
The max draw is 1500w 12.5amps. 750 watts with the heat on low setting. Very low draw with no heat on. We typically recommend a 20amp line if you plan to have other electronics on the same circuit if you plan to run with heat.
@JB-ly3jk 19 күн бұрын
Why can’t you install in a load bearing wall? If properly framed and header added above the fireplace, it wouldn’t see it being any different than a window. If there is a specific reason for not doing it in a load bearing wall, I would like to see clarification as to why.
@TouchstoneHomeProducts 18 күн бұрын
It is never recommended o weaken a load bearing wall. Over time it can affect the overall structure.
@BARRYNELSON01 23 күн бұрын
Can you do a comparison between the sideline elite and the elite pro? Both look great.
@TouchstoneHomeProducts 23 күн бұрын
You can compare the fireplaces here, www.touchstonehomeproducts.com/blogs/news/sideline-or-valueline-compare-the-best-electric-fireplaces
@veenice6343 27 күн бұрын
Hello, can you control the intensity of the flames ?
@TouchstoneHomeProducts 27 күн бұрын
Hi, there are 5 levels of speed and brightness, with an option to turn off the flame.
@roxanatorcates5241 28 күн бұрын
Excellent. Thank you so much 👍🏻
@leandropereira3751 29 күн бұрын
What are the dimensions of the structure?
@TouchstoneHomeProducts 27 күн бұрын
This installation was done by a third party and we do not have access to their plans for the overall structure at this time. We can see if they will make these available.
@LeatherCupRecords Ай бұрын
Does it blow heat or is it just radiant?
@TouchstoneHomeProducts Ай бұрын
Includes two heat settings that add heat to any room up to 400 square
@FabBrandon Ай бұрын
I have set the stop limits for my TV lift. The S1/S2 buttons, and the wireless remotes respect the limits. However it appears Alexa ignores the limits and goes all the way up or all the way down. The options for the routine inside the app only give options for UP/DOWN/STOP. Can we get an option in the Skill for S1/S2?
@TouchstoneHomeProducts Ай бұрын
Please contact our support department at 800-215-1990. They will be glad to help.
@zkemal3752 Ай бұрын
I like it from where??
@TouchstoneHomeProducts Ай бұрын
Touchstone is located in Exton, PA. USA
@zkemal3752 Ай бұрын
Where the country??
@TouchstoneHomeProducts Ай бұрын
We are located in the United States
@lindajohnson4825 2 ай бұрын
But where do the cables go ?
@TouchstoneHomeProducts 2 ай бұрын
If your outlet is directly behind the fireplace, the cable will mount on the backside of the fireplace.
@ikitacarey3628 4 ай бұрын
That’s so cool are I love it and it luks very fun😊😮 and it’s pretty❤️🦋
@ikitacarey3628 4 ай бұрын
That’s so cool are I love it and it luks very fun😊😮
@gregmarcy3947 5 ай бұрын
does the sleep timer turn off the flames and heat
@TouchstoneHomeProducts 5 ай бұрын
Yes, the timer will shut down the fireplace completely.
@dwoodygura 5 ай бұрын
Can the Sideline use glass rocks AND faux wood together?
@TouchstoneHomeProducts 5 ай бұрын
You can use both, but it is designed to be one or the other at one time. Using both is a preference and won't hurt anything.
@10jcaidor 6 ай бұрын
In regards to the sideline elite, Does the heat come only from the center or is the whole top of vent area?
@TouchstoneHomeProducts 6 ай бұрын
Heat comes from the center of the fireplace.
@charissegarth2294 7 ай бұрын
This was way too hard! That's ridiculous
@TouchstoneHomeProducts 6 ай бұрын
If you require assistance, please call our support department at 800-215-1990.
@Pond_Maven 7 ай бұрын
Thank you! I’m going to find an example in a showroom somewhere, but it’s encouraging so far. PS - I have learned that even the gas fireplaces have to use fans to blow the heat out into the room, so there’s no getting away from a cheesy fan sound. AND the gas fireplaces have a natural gas odor, which I think would also limit my enjoyment of the fireplace.
@pattaylor7074 7 ай бұрын
Pinch what?? You need to zoom in on video!
@michaelsavich9348 7 ай бұрын
wow, are you serious? that TV height is ridicules. My neck hurts now just watching this video. Bring the fireplace down 18" and then set the TV 6-12" higher than the TV. what a joke.
@sbrummitt1 8 ай бұрын
Goodness. That was ridiculous! I have great, strong nails but had to use a screwdriver, thanks to the comments below. Even then, I'm not sure how I got it out. It just suddenly popped out and flew across the room. Still shaking my head. I am grateful for the instructions but also very relieved to know that I am not alone!
@ShacreamArt 8 ай бұрын
That's nice
@williecunningham3725 8 ай бұрын
My fireplace will not change colors, only intensifies brightness, how do I change color of rocks and flames on this 50 inch fireplace? I bought a cheaper smaller different brand and it changes background and crystal colors.
@TouchstoneHomeProducts 8 ай бұрын
Please give our support department a call at 800-215-1990. They will be glad to help.
@HJon-cy9bw 9 ай бұрын
The most stupid design to remove a battery…why can’t things be easy and not overcomplicated……so much for my nails…still not opening..
@TouchstoneHomeProducts 9 ай бұрын
Please contact our Support Department at 800-215-1990. They will be glad to help.
@craigcobb8707 9 ай бұрын
With a small flat head screwdriver inserted into the tiny slot, move the screwdriver from left to right towards the center of the remote and the tray will come out. The 3V 2025 battery is commonly found anywhere batteries are sold, including auto parts stores as it is used in many automobile key fobs.
@feleciagreggs4237 9 ай бұрын
How to remove glass to insert rocks
@TouchstoneHomeProducts 9 ай бұрын
You can see how to take the glass off in this video, kzbin.info/www/bejne/fpilmIWdi8ZgqKs
@janereece7245 9 ай бұрын
Pinch the left corner? Can't see what you did.
@TouchstoneHomeProducts 9 ай бұрын
Please call our support department at 800-215-1990. They will be glad to help.
@nushratfarzana7501 9 ай бұрын
Do you also provide this installation service?
@TouchstoneHomeProducts 9 ай бұрын
We do not offer installation services, but any licensed contractor or handyman should be able to install with ease.
@JackJohnson01 10 ай бұрын
HOw much dose it cost
@TouchstoneHomeProducts 9 ай бұрын
You can see all of our electric fireplaces with current pricing at bit.ly/4aelCkz
@mpalitza 10 ай бұрын
I have been doing this for ten minutes…nothing. It moved 1cm. I eventually took out a screw and almost dismantled the remote. Seriously? What do you guys think about when you design these? Better not let a thief get in here and steal the battery.
@TouchstoneHomeProducts 10 ай бұрын
Our team would be happy to help assist you with your fireplace remote. Please feel free to reach out to our support department at 800-215-1990 at your convenience.
@treasureman1198 10 ай бұрын
You didn't even show how to install it
@TouchstoneHomeProducts 10 ай бұрын
The Onyx fireplaces are wall hanging with a single bracket. Super easy installation explained in the manual. If you have further questions, please call us at 800-215-1990. We would be glad to help.
@shaila789 10 ай бұрын
Is there a way to mount this to a brick fireplace? We want to install this into the existing opening on our brick fireplace. Or would I need to mount a wooden frame inside the firebox to secure this to?
@TouchstoneHomeProducts 10 ай бұрын
Please contact our support department at 800-215-1990. They will need a little more information in order to provide you with the correct answer.
@GuidoLoko 11 ай бұрын
So does the fireplace cut off at the preset temp that you set it on, and then just stay off? why wouldn't it kick back on when the temp in the room drops again?
@TouchstoneHomeProducts 11 ай бұрын
The heat function turns off at the preset temperature and then back on when the room temperature drops. The fireplace is reading the temperature right at the front of the fireplace.
@GuidoLoko 11 ай бұрын
@@TouchstoneHomeProducts thanks for the quick response, I was reading somewhere about how it didn’t kick back on but honestly I think it was just haters trying to mislead people!
@anyaseibold5273 11 ай бұрын
Is this a Teflon free fireplace?
@TouchstoneHomeProducts 11 ай бұрын
Yes, all Touchstone electric fireplaces are teflon free.
@wendywhitfield9388 11 ай бұрын
Can’t see how you “pinch”
@alegotron 11 ай бұрын
the same here , doesn’t wark , blink fast for 5 times or so , and thats is it .
@TouchstoneHomeProducts 11 ай бұрын
You can get more information at www.touchstonehomeproducts.com/pages/sideline-elite-electric-fireplace-wifi-setup or call our support department at 800-215-1990
@steveminessale9169 Жыл бұрын
can you turn on the heat via wifi when you are not at the house?
@TouchstoneHomeProducts Жыл бұрын
Yes, through the Tuya Smart App
@MissMoyston Жыл бұрын
Did they completely buried the outlet behind the drywall? Or is there an access to the plug? What if there is a problem and the fireplace needs to be unplugged? I’m getting the 72” but I’m wondering how to go about this. Also this unit use up to 1500 watt. That is over the limit for a 15 amp circuit with other light fixtures and outlets on it.
@TouchstoneHomeProducts Жыл бұрын
If for some reason the outlet would need to be accessed, the easiest way would be to remove the fireplace. Also, a 20 amp circuit is recommended for this model.
@MissMoyston Жыл бұрын
Thank you
@MissMoyston Жыл бұрын
I just ordered a 72” and will be installing it myself with air stones. Go big or go home right🫣 wish me luck lol😜
@HotPiinkLove Жыл бұрын
What’s the Bluetooth name for the fireplaces? Mine works with everything but I cannot get it to Bluetooth to my phone anymore
@TouchstoneHomeProducts Жыл бұрын
You can see the instructions at www.touchstonehomeproducts.com/pages/sideline-elite-electric-fireplace-wifi-setup
@pilotcube_offical Жыл бұрын
Can you have the flames on without the heat?
@TouchstoneHomeProducts Жыл бұрын
Yes, all of the models will work without the heat feature.
@samanthag.6251 Жыл бұрын
Thank you! I almost broke my nail trying to get it off 😅
@elcinayas5331 Жыл бұрын
Hi I did everything and It didnt work. I am trying over and over but never work
@TouchstoneHomeProducts Жыл бұрын
You can get more information at www.touchstonehomeproducts.com/pages/sideline-elite-electric-fireplace-wifi-setup or call our support department at 800-215-1990
@cleanprofessionals Жыл бұрын
Do you have any tv remote interference with this fire ?
@TouchstoneHomeProducts Жыл бұрын
No, the fireplace or fireplace remote will not interfere with your television or tv remote.
@DanielDmusiq Жыл бұрын
Can you provide measurements of your framing for the fireplace wall
@TouchstoneHomeProducts Жыл бұрын
Unfortunately, we do not have the dimensions for this specific build out. You can find the dimensional drawing for each fireplace on our website under the "Specifications" section.
@striper8311 Жыл бұрын
Yeah my wife can do that
@DilDilpakistan1947 Жыл бұрын
How to on ?
@TouchstoneHomeProducts Жыл бұрын
touchscreen, remote control or smartphone app
@UpdateFrancisco Жыл бұрын
@@TouchstoneHomeProductswhat’s the smartphone app?
@UpdateFrancisco Жыл бұрын
@@TouchstoneHomeProductsand how would I pair it to the app?
@TouchstoneHomeProducts Жыл бұрын
@@UpdateFrancisco Touchstone WiFi enabled electric fireplaces are powered by the Tuya Smart app. View the startup guide at ftp.touchstonehomeproducts.com/documents/manuals/fireplace/WifiFireplaceSetupInstructions-SidelineEliteSeries.pdf
@TouchstoneHomeProducts Жыл бұрын
@@UpdateFrancisco Touchstone WiFi enabled electric fireplaces are powered by the Tuya Smart app. View the startup guide at ftp.touchstonehomeproducts.com/documents/manuals/fireplace/WifiFireplaceSetupInstructions-SidelineEliteSeries.pdf
@tracycathey9443 Жыл бұрын
We plan on having a tile surround. How will that work for installation?
@TouchstoneHomeProducts Жыл бұрын
Best to give us a call at 800-215-1990. Our staff can help with any installation questions.
@simplyalli199 Жыл бұрын
Anyway you can send me some directions on how you started this process? I am about to proceed with this project.
@TouchstoneHomeProducts Жыл бұрын
AS this is a customer install, we do not have instructions for this project. You can find help for TV lift installs at www.touchstonehomeproducts.com/pages/tv-lift-support
@frankgarofalo843 Жыл бұрын
Are they not real flames?
@TouchstoneHomeProducts Жыл бұрын
No, though incredibly realistic, the light from an (LED) reflects off of a spinning light refractor made up of three-dimensional patterns. This reflection creates the illusion of flickering flames and the glow of fire within the fireplace.