Introduction and Purpose 0:03 - 1:16: The webinar is introduced by Mike Keta, focusing on the challenges faced by trip planning startups. He is joined by Gilad Bernstein, founder of Brook Bay Capital and a former trip planning startup founder. Background and Context 1:17 - 3:50: The discussion revolves around the history of trip planning startups and why they've struggled to succeed in the travel industry. The speakers highlight the ongoing debates and their goal to provide insights based on their experiences. Defining Trip Planning Startups 3:51 - 5:21: The definition of a trip planning startup is clarified as a B2C company that helps leisure travelers plan trips, often with the goal of becoming a one-stop-shop for all trip-related needs. Challenges in the Trip Planning Space 5:22 - 18:35: Multiple issues are discussed: Enjoyment of trip planning by users, making it difficult to automate. The low frequency of travel, making customer acquisition and retention costly. Fragmentation of travel content and dynamic pricing challenges. The diversity in how people plan trips and the difficulty in creating a universal tool. The power of incumbents like Google and Expedia, especially with the integration of AI. AI and Trip Planning 18:36 - 39:00: Strengths and Weaknesses of AI: Strengths include the ability to handle unstructured processes, summarization, and potential for personalization. Weaknesses involve hallucinations, poor logic, and the challenge of handling highly specific user needs. The potential of autonomous agents to take over some trip planning tasks in the future. Case Study: Utrip 39:01 - 55:38: Gilad Bernstein shares his journey with Utrip, a trip planning startup that pivoted from B2C to B2B due to challenges in customer acquisition and monetization. He discusses the importance of personalization, data challenges, and the pivot to licensing technology to other travel businesses. Key Takeaways and Conclusion 55:39 - End: Main Insights: Trip planning startups often struggle due to the enjoyment people find in planning, the fragmented nature of content, the high cost of customer acquisition, and the strong competition from large incumbents. AI offers opportunities but also introduces new challenges. Success in this space is more likely through niche markets or B2B models rather than attempting to create a universal B2C platform.

Digital identity wallets are poised to revolutionize personal data management, offering enhanced security and convenience. Congratulations to Vikas and the Neoke team for building the infrastructure to make this possible!

No on is a bigger tub of lard than Rick Seaney. Anyone can hear him breath from miles away.

This guy is a terrible man. Very polished presentation, virtually all of his spacs became penny stocks. Including virgin… he walked away with 500 million. Great…

Thief.

love it- best ~take care~

Excellent talk and yet another reason to limit unsustainable choices/behaviors. Some travelers want to do better but often don't understand how (it can be complicated). Or they don't care.

Booking . Criminals!

❤❤❤

This company has been disrupted . The technology is legacy. CEO comes and go and chop chop chop. Not customer focus at all. You see the stock price you know it’s purely management issues.

i love this drew pinto guy!

This is great! I'm in Aruba right now and the way they did it now was pretty impressive. What they're talking about now is even more impressive! I hate waiting.

Would love to see Fraser Edwards on the panel.

Love the stats! Keep up the good work.

The big question is the advertiser trusting the AI to choose the marketing decisions for each medium?

Nice length of videos.

How does the Rappi website not have an active SSL certificate? Please let them know. Thanks

A little disappointed in this video. text and music isn't the attention grabber. I don't feel like reading so much. (need an editor like me.) I love your content though.

Interest take from the two CEOs. Great question by the host.

Working on becoming this brilliant, what an inspiration🙏

Tripadvisor scammer company 👎❌

Tripadvisor is not good 👎🙏👎❌ scammer 👎

This not good fack because i was using. I was more than 53 review all is excellent but they are closed my account and listings 😞

How to prepare weather because I was using two different visor more than 53 reviews there but they are listing delayed and delight to my account I asked to many time please unblock my account but they are never open that's why I really don't like I never trusted to TripAdvisor and this is a really fake app and team they are never good working I asked to many time but they are not working so please. Don't say anything about tripadvisor

Mr Dunne Please stop deducting money from my account for a Prime membership that I never purchased. I think this is fraud. Extreme warning. Do not book through EDREAMS. Subscription trap!

"short META stock (then FB), long Virgin Galactic, and short AI impacting our lives notably in the next 5 years"........................................................................................

Sehr sehr enttäuschend, es gibt keine Warnung bei der Einrichtung, welche Folgen das wählen der Karten hat oder wozu siepassen, nun habe ich 2 x Zürich, statt 1 x Flugzeug, das die Bilder nicht überall passen, und es nicht völlig egal ist was man wählt, er fährt man NICHT beim auswahlprozeß. Man wird gleich überrumpelt und soll sofort was hochladen, man weis nichtmal ob der Punkt nochmal kommt oder nie wieder auffindbar ist….

Johannes Reck owes me money.

Very helpful

Ich finde die App gut! aber heutzutage muss ja jeder an allem rummotzen 😀

Even after you pay the advance money they will threaten saying prices will go up !! All they want is money ! Fraud company and fraud staff.

Itz fake they cheated my money and no response

My Family four booked a trip with PYT …Worst planning worst service

They will leave you stranded in the middle of no where. Do not trust this company under any means. Had the worst experience with my family.

The service was awful, and dealing with them was a total headache.

It's hard to believe just how bad this travel agency is.

I wouldn't recommend this travel agency to anyone.

Our trip was ruined by this agency's poor planning

"Booking with this agency was a mistake

It's disappointing when you expect a certain level of professionalism and get the opposite."

😂 good 👍🎉

Too bad expansionist seemed an outdated strategy when debt was cheap

Great idea!

I’m waiting

Awesome insight into this sector of online travel experiences👍

Sadly, I think this applies to people in general in all spheres of life. "Yes I'm against climate change" "no I'm not prepared to make any sacrifices to prevent climate change."

This is phenomenal. Highly recommended for all airport check-ins for seamless transit upholding the extreme privacy feature.

SCAMMER!!!!! BUYERS BEWARE!!

Hopper's price freeze product is nothing short of a disappointment. Despite the company's claims, the exorbitant cost of this feature fails to justify its benefits, especially when there are free alternatives available, such as Google Flights. First and foremost, let's address the pricing issue. Hopper charges a significant fee for the price freeze feature, which allows users to lock in a flight price for a certain period. However, the cost of this service is completely unreasonable considering the minimal value it provides. It's hard to justify paying a premium for something that can easily be achieved through other platforms without any additional charges. Google Flights, for instance, offers similar functionalities without any associated costs. It allows users to track flight prices, set price alerts, and even provides insights into the best times to book. Why should customers shell out their hard-earned money for Hopper's price freeze feature when they can get comparable services for free elsewhere? Furthermore, a quick glance at review platforms such as Trustpilot and the Better Business Bureau reveals numerous complaints and negative feedback about Hopper's price freeze product. Many users have expressed dissatisfaction with the value they received for the price they paid. The product is often described as overpriced and underwhelming, failing to deliver on its promises. Interestingly, even Hopper's own employees have been vocal about their discontent with the organization. Numerous negative reviews from current and former employees shed light on the company's internal problems, including concerns about the product itself. Such feedback from insiders is a telling sign of the subpar quality and lack of value provided by the price freeze product. In conclusion, Hopper's price freeze offering is not worth the cost. There are free alternatives available, like Google Flights, that provide similar services without draining your wallet. Additionally, the negative reviews on platforms like Trustpilot and the Better Business Bureau, as well as the dissatisfaction expressed by Hopper's own employees, further highlight the lackluster nature of this product. Save your money and explore other options that offer better value and a more reliable experience.

Great presentation Alex