You're welcome. I do aim to help in a timely manner, just need to balance having the time to process why we care. Always happy to answer questions here or on the live shows, and Paterons have access to a zoom link to book time.

Just dropped!

Just dropped. Sometimes, I'm 24 hours behind as I collect information and consider implications.

@ that was quick!

Well, sorry to hear it didn't resonate. Thanks for the insights.

I’ll take a listen and see what we can do!

Thanks for the thoughtful response. I think that is where i'm landing too... English AI Dave is useful for "emergencies", and I'm going to disclose if I am using that version within the English show. "I'm really sick and have lost my voice" seems like a reasonable reason. The Spanish version is over on the El Espanol version of the channel now, which has disclosures on every episode and in the show description. It's been growing too!

That’s not a market I know at all - sorry I can’t advise.

Agreed…. The key is that you don’t have to expose that to clients. Your focus is on customer satisfaction, and you shield the operations from the clients. I would argue that the key to success is delivering results to clients, not hours nor tickets. You measure results the way they do - satisfaction, and beyond that, operational impact and revenue.

Business is rather cyclical, isn’t it? The impact would be more significant on a VAR rather than a MSP.

with some commands and a bootable usb you can do it with any working machine. that's not an excuse

Glad I’m helping on your journey. Maybe this video might help too? MSP Experts Weigh in: Early Career Advice.. help desk or MSP? kzbin.info/www/bejne/jXnPnJ9jg8Z0gsk

@ since I made that comment I got an opportunity at my current job as the new IT coordinator 🥳🥳 thank you so much. I will continue watching your videos and showing support . From housekeeping to IT coordinator with help of me still being in school and my comptia A cert

Congratulations on your new role, and thank you for being a viewer. Make sure to hit subscribe.

How can I help? There's this video too that is helpful for you. kzbin.info/www/bejne/gHOzoYKVrtqjpLM

Thanks for the response. I'd offer that failures happen to all kinds of systems, and matching customers to solutions remains the name of the game. "On prem failures happen a lot too".... and thus, compare solution types. And as for privacy, replace "in the cloud" with "when connected to the internet", because on prem suffers the same problem when connected to the internet. You are correct in that some businesses are using moer hybrid systems. The key is that hybrid can be more expensive too, as one has to replicate data or sync between two systems. Thanks for the insight -- those that help customers navigate these questions is the value.

Cloud can be far more costly than on prem for many things. They don't make money by leasing you resources on hardware for less than it costs to operate. They make money by either adding value in some way, or by fractionalizing costs. I can't recommend a 5 person company manage an on prem mailserver, that's crazy talk. Get Exchange for $5 / user. But I also can't recommend that an agency with 40tb of ad creative being accessed by 20 dudes working on them use a cloud storage platform. All that data has to pass through their crappy internet connection that everyone is sharing - that 10g network with a NAS on it starts looking really good. As for privacy - that most certainly IS a concern, and the concerns are FAR greater than with on prem. You're one disgruntled employee away from all your data being posted on the darkweb. Not even YOUR employee - possibly some employee in Bangladesh, where you have no hope of any legal recourse. Google is listening to your Android phone 100% of the time. Cox Media said the quiet part out loud - but Google swept this under the rug, tried to lay the blame at Cox's feet, and basically disowned them - but they're still listening on your microphone 24/7. nypost.com/2024/09/03/business/marketing-firm-spies-on-you-through-your-phones-microphone-report/ Ring will give your videos to the police without your permission, without a subpoena, or court order, or warrant ... just because a local policeman asked for it. Of course since they got caught they have said they pinkie promise not to do it again (unless theres a really good reason, or they just feel like it): www.eff.org/deeplinks/2022/07/ring-reveals-they-give-videos-police-without-user-consent-or-warrant GM was selling your precise location, and driving behavior data without your consent. This, is after some in the industry tried to say that Right to Repair would give independent shops access to this data and your stalker could get your precise location ... as they themselves were selling your precise location and driving data to private entities. But again, they got caught and promise they won't do it again. www.ftc.gov/news-events/news/press-releases/2025/01/ftc-takes-action-against-general-motors-sharing-drivers-precise-location-driving-behavior-data

And why I expect those who offer advice to continue to have a lot of value

Great to have you on!

Yes, there is still plenty of opportunity here, and then additional space to help customers utilize their systems effectively

Thank you for saying that, and really apprecaite it. Here for anything you need -- and more to come in 2025!

Broadly, I mean the use of SaaS software for most businesses. That should be the starting position, and as much as possible use off the shelf software.

Thanks, glad you liked it. Any thoughts on the use of "AI Dave"?

@@MSPRadio It was indistinguishable from Real Dave.

@@cantdrivefiftyfive High praise!

What question are you looking for me to address?

@ Just your overall view on the field and where you see these things evolving to. Also how you would go about navigating this field as a young person currently .

I want to share this video I posted that I think can help, and then come back and let me know what one I should work on next. MSP Experts Weigh in: Early Career Advice.. help desk or MSP? kzbin.info/www/bejne/jXnPnJ9jg8Z0gsk

I'll make a note on our field gear, thanks!

@@MSPRadio No worries, glad to help!

To maintain profitability, your target should be 2.5X your staff salaries - in US tax parlance, your W2 employee costs. Anything below that is a money losing business.

That’s always good advice, with any contract.

Rather than focus on new areas first, consider how to make what you are doing recurring to make it more predictable

oh nice! I really want to start doing that too. Need to look into what's needed for CCTVs and how to properly run cables. Are you perusing more companies or just individual users at home?

@jimalvarez5042 im doing both do you have discord or email we can share stuff

@@MSPRadio thank you for your response will take note of that

I went and checked with Peter, and he let me know that "The correct answer is the second one, any devices that are covered under their managed service plan." Hope this helps!

While always something to be vigilant for, it wasn’t my first guess for use case.

Congratulations on the accidental success. Hopefully a good problem to have!