This is the"Easy jet Ryanair" of rail travel which in my past experience attracts the idiots of travellers paying for third class travel and expecting "First" class experience !!!!!

The Class 92 off the sleeper at the right probably the one which will take the Inverness/Fort William/Aberdeen forward to London that evening.I have only done the Lumo between Newcastle and Morpeth so can't really comment on the longer journey on them but the trains are only 5 carriages which generally means overcrowding but at least one isn't First Class like Cross Country and Trans Pennine effectively making it 4 carriages.

That view at 4:22 😍Traveling the UK by train is on our bucket list!

I have used Lumo on many many occasions from KHX TO NCL. Staff were fantastic tickets costs are great.

I've them loads of times never had a problem, always had great service

My girlfriend used Lumo, LKX to NCL and said they were fine; no delays, unlike LNER who also had cancellations that day!

So in conclusion, most of the negative reviews are people who either didn't know about the luggage restrictions, or did know and chanced their luck - and perhaps when told what the restrictions were, thought staff were rude because they were told something they didn't want to hear. Lumo is incredibly popular, and while the luggage restrictions may force some people to travel with another operator, it seems to do a perfectly good job of being an ideal and affordable alternative to a slow coach, or paying more for LNER, or having to zig zag around on more regional train services with clever split ticketing tricks.

Thank you for not doing the ultra boring toilet tour like many creators seem to think is compulsory on trains and planes. Aye, if it's like the one in Trainspotting do it then but not for the bog standard 'all working' tour conclusion.

Don't use Trainline. People shouldn't be encouraged to pay a booking fee when they can use the Lumo website/app for the same ticket, at the same price, without booking fee.

Good review pete, totally agree with you, LNER are way better than TPE, TPE have alot to do to catch up with the others, hopefully in time this will happen.

As I don't live in Newcastle or London, I'll never know. At York you just see it sail by.

These people who complain regarding luggage, it's down to Trainline not putting the restrictions in. But these people have a low IQ, and they will make problems for any form of transport.

As a regular traveller between North East and London. I find Lumo alright… until things go wrong and that’s were the problems start. At least with LNER you just hop on the next train.

The problem with lumo is that because it's budget option and the gaps between the stations are large, it's full of people with luggage for a few days away and there's not enough space. I've not booked them since I had to sit Newcastle to London with my case at my feet Grand Central doesn't have the same issues as it has multiple stops in the North East. All modern trains seem to have disgusting toilets. Don't know if it's a design problem or if humans are just becoming worse

Try King's Cross to Newcastle as a better test of the route and service. Any service north of Newcastle is less crowded. I'm not sure many negative comments were from people going Edinburgh to Newcastle.

YOU FORGET HALF THE COMMENTS ARE FAKE !! or for attention seeking

Very good review.

I suspect that aside from the luggage restrictions, the main cause of bad reviews will be disruption and the handling of that disruption. Unfortunately, major delay causing incidents on the East Coast Mainline route (rarely the fault of Lumo itself) are more frequent that they should be. I suspect that disrupted journeys are much more likely to make the passenger post a bad review (of any train operator), but as an "Open Access" operator, their cheaper tickets don't necessarily have the back up of being able to take the next train of another competing operator or travel via the West Coast Mainline instead during disruption, where these would be options for more flexible tickets. Finding onward taxis or coaches for up to 400 passengers when the line is blocked at Grantham or wherever is hard for any train operator and two or three members of train crew doesn't go very far when having to provide information and answer questions they don't necessarily have immediate or good answers to and that too can drive negative comments. Many passengers, like you will have had the journey they expected or at least hoped for and won't be motivated to review it.

Well balanced report. My major problem with Lumo has been down to passengers with ridiculous amounts of luggage creating a scene and blocking the walkways. Always amazed at the coolness and civility of the staff. I do have an uneasy feeling that some of the staff are over-regimented with overly strict performance targets to counter tensions arising from the tougher rules and constraints surrounding a Lumo journey.

Only taken one Lumo service, London to Edinburgh. Was about half the price of most other tickets I've gotten on that route, think it was about £50 which is a real bargain imo. Service was great, on time, zero complaints. Every other train I take to England from Edinburgh is delayed, or toilets are all out of order, so by British rail standards Lumo were exceptionally good

I guess what you'll find, Lumo will have thousands of 'satisfied' customers. People like them, once their journey is complete, that's their transaction done with Lumo. They provided what was advertised. I find with things as a "service" reviews will always have a negative slant. A good example of this is phone apps. A game for instance, if its a decent game will have a good seeding of reviews in the rating range, generally rating on positive. Service apps on the other hand, apps you have to download to make things work, banking apps, smart home apps and the like will have a negative review bias. The people who installed the app and are using the service no problem won't leave a review, they just accept they have to use the app, the people who can't get it to work, or doesn't work for them will review negatively.

Sorry Pete, but blink and your viewers would miss anything to do with the Azura. It’s a very misleading title. This video concentrates more on where you went, and very little indeed on the Azura.

The only trouble I had was that, as Lumo trains are electric only, the one I was on cloudn't take the diversion and we had to use bus replacements after the start of the track works.

Recently got a Lumo from Edinburgh to Newcastle. Cheap, fast, comfortable and on time. I'm a seasoned and cynical train traveller, but was quite impressed. Trans Pennine, however... 💩

LUMO seem in indoctrinated in this LGBTQ diversity rubbish, supporting pride marches and painting trains with logos. Just stop it and get on with running trains for people. Once I spotted their pride nonsense I promptly remembered to go elsewhere, although all the operators are steeped in this DIE nonsense And DIE they surely will.

I would say the behaviour of some passengers from stupid to annoying is the worse thing about any form of public transport in Britain today not just the railways. All ages and all classes of people. You moan about delays? Try using the motorways or UK trunk roads! Toilets, Dr Beeching said one thing right on new carriage design in that it was to cater for the British public who were filthy. That was in 1964!

The phrase you were looking for is: "leave the toilets as you would wish to find them".

Lumo ain't as bad as LNER they ARE TOTAL RIP OFF BAD SERVICE

Great review ! My wife and I have travelled EDB - NCL a few times over the past couple of years an have always used LNER or TransPennine Express. We have never tried Lumo yet, as originally we used to travel with one large suitcase, but now we have two smaller cases, we may give them Lumo a chance. Regards from Whitlewy Bay

It’s owned by FirstGroup. Of course they are gonna be shite

It looks like pretty much any other train service these days, no better, no worse. Considering the price I don't know what people are complaining about. And as for the state of the toilets maybe people should point the finger at the disgusting slobs who leave them in that condition rather than the train operators as it's not only Lumo trains where this happens

Lumo are parasites, low investment and if anything goes wrong they expect the other operators to bale out their passengers.

Never had a problem with Lumo and I endorse all your comments. We have always travelled NCL to KGX and back as my daughter is at Uni in NCL. On the other hand LNER seats can be excruciatingly uncomfortable and their prices are 2.5 times the cost of Lumos.

I did an up and down to London from Morpeth on Lumo a few weeks back, both trains were full, the London return was over 30 minutes late leaving Kings X, they did claim a broken-down train was causing issues on the tracks into Kings X but no other services were affected and they had engineering staff working on one end of my carriage when I boarded so not sure about the excuse. I found it uncomfortable sitting for over 3 hours in the seats, I was hemmed in the window side with only a part window each way by the aisle passengers who both rather encroached on me, the trolley service made two appearances each way, toilets were unpleasant to put it mildly, overall I can understand the appeal for those on a budget, I can plan in advance for travel so will stick to LNER 1st Class, the extra price is far outweighed by the comfort and on board services of food and drink for me and being able to book in advance means I can get relatively cheap tickets, the LUMO cost was £70 in total and I could have gone LNER 1st for £120 total when I looked at the options originally, somebody else actually dictated that we use LUMO this time.

Is Lumo that bad. I thought it was really good. Or is Lumo more busier with students travelling up to Newcastle and Edinburgh where they go to University. I personally haven't been on Lumo yet but I still am going to try it. I have been on LNER to York and Edinburgh Waverley and their services are wonderful.

the lumo staff are also realy friendly to train spotters when i had a day out in newcastle there as lumo driver tests going on and the essesors wher kind to me and later on in the day a train came in 5 mins early so a driver had a chat with me before he departed

Another decent walk is The Greenway, that follows the route of the railway line. It starts on Station St next to the cenotaph and follows the old railway line out of Cockermouth going west.

Not quite train related, but I checked your profile as your voice sounded Cumbrian and I was proved right. I used Avanti with work in September to go from Carlisle to Birmingham, again a company whose reputation has been poor, but is starting to get better. My main grripe was if work wasn't paying , the off peak return would have cost £116, which is a massive amount, but otherwise the trains were clean, punctual and staff pleasant.

I have used Lumo a number of times and if the train is not too busy it has been a pleasant experience. During a very busy service it can feel very cramped annd and i like to be able to choose my seat and get a bit nauseous if i am sat with back to travel in an aisle seat. I prefer to travel with an operator that allows me to choose.

Like with Easyjet and Ryanair, there will always be detractors and critics. Yet they always seem to fill the seats! I used Lumo from Edinburgh to LDN last month and was very impressed. Spot-on punctuality, clean pleasant interior, nicer seats than the same trains on LNER, charge points at every seat and limited stops. Easy to use booking system and the option of a refundable ticket without taking out a second mortgage. What's not to like? It's maybe a good example of what rail privatization should actually look like; competing companies operating on the same line, giving customers a real choice. (Didn't need to use the loo, so can't comment on that aspect).

Just me; I travel Edinburgh To King's Cross quite often; twice on Lumo (as it was at a good time), mostly LNER Now, that is just me, with a backpack on, so it is pretty easy. Zero problems. Booking easy, train was there and left on time, into KGX on time. Staff fine. Toilet at the end a bit grotty but that is often the case with other carriers.

Lumo are really good. Cannot fault them.

I have done Lumo the once. I was delayed leaving Kings Cross but on time leaving Edinburgh. I wanted the toilet on the return journey but two were out of order. A great point you make about the toilets. I do wish grown adults would learn how to use a toilet in a respectful manner. My overall score with Lumo 5/10.

I have travelled with Lumo from Newcastle to London twice. Absolutely CANNOT fault them! I just wish they ran more services.

travel lner for a better serivce

hi pete i clicked as i had looked at lumo before as was pleasently surprized as you are peteon the move i have seen jen on the move but its a bloke dressed up as a woman which is annoying well done nice review

If the toilet got that bad between EDI and NEW, what would it have been like by the time it got to KGX? As far as I know, these trains run non stop to KGX after Durham.

Just fly- what is the point in this torture?

My biggest complaint with Lumo is that they rush people onto trains, store luggage on seats and the interior of their trains is like blindingly bright. They are the Ryanair of trains without Ryanair prices.

I cannot comment on the Lumo, but all the Great Western Hitachis suffer from bad ride quality. It is a combination of vibration, shaking, and rolling, plus heavy thumps at every set of points. This is exactly what would be expected of long vehicles with a lot of overhang from the bogies at each end, and unusually small wheels. These design parameters are a recipe for a rough riding train. Goodness knows what they are doing to the track. Like most other modern trains with airline style seating, I would assume that a lot of the "window" seats have no window next to them.