911 notification?

Hello InflowCX I’ve checked out your content and believe you have great potential. Unfortunately, it seems like your SEO might be holding you back. I’d love to offer you a free channel audit to identify areas for improvement. Let’s talk!

We are getting inifinity years while doing the playback on the total duration and not able to bookmark. Any idea. No restricts on firewall and network side as well. We have checked the intune and the autoplay and group policy of the browsers as well. Its happening for all the users and across all devices

Hello [Client's Name], I checked out your channel, and I believe with the right SEO tweaks, your videos could reach a much bigger audience. I can offer you a free channel report to identify what's holding your views back. Let’s talk!

Is there any vacancies in your company if have how we can apply?

How to automatically mute the incoming call? The customer hears the voice at the background even the headphones are on mute, we start using genesys just yesterday and we're having a hard time in navigating it. Also, the release button has a delay the transfer rate of our team goes down because of the delay in the release button and majority of the customer didn't receive a survey.

Great one chris....

Very good presentation

Why is there no hold time indicator for call centers that trace hold times ?

Thanks

hi can you do an updated video please of this integration using genesys and salesforce platforms again to cover what has changed on these platforms in the last 2 yr's

If our system utilizes the CAS services, wouldn't there need to be an assigned DHCP address, DNS entry for that address, and communication to the domain controller for those services to work?

A bit late, but if you use "Save and Continue" instead of "Save" you don't get kicked off the current page but your changes are still saved.

I as an end user can no longer call my health plan 800 #. According to SOMOS my health plan uses a company who currently reserves that number. That co. they use will not talk to me as I am not their client. My health plan thinks it is my phone carrier-I have a landline. How do I solve this so I can call my health plan. I do not know if the health plan is a resporg.

How do I set triggers for an abandoned calls for a particular dnis to send it to Workflow and set participant data to show the result in the interaction's --> Details --> Participant Data view if the calls were abandoned after the service level target? Haven't seen any video on the internet that describes ways to configure Workflow. How do I Save & Test my triggers?

is there a way to hide a queue in the directory for genesys cloud ?

Thanks for this. And Devin is the mvp for videoing in from vacation 🏝️

Great content! We use Thirdlane Multi Tenant PBX integrated with Microsoft Teams, and it works flawlessly. We switched from 3CX and couldn't be happier!

Helpful video! Appreciate it! While RingCentral was okay, we've transitioned to Thirdlane Multi Tenant PBX, which offers seamless integration with Microsoft Teams and extensive customization options.

so american pie papa is in NICE CXone..interesting

Would the phones start ringing of someone pressed 911

Hello Tom ..If I may give you a bit of constructive recognition. This is just from my observation and in case you didn't realize.... Tom....You say "umm" A LOT!! Please allow me to give you an example and put it into perspective for you. In the first 6 minutes of your presentation/training you say "UMMM" roughly 30x's. At 225 into your training you LITERALLY say "UMMM" 5x's in roughly 20 seconds. I just wanted you to know so then you can choose to be aware.... Otherwise Tom, Great job on your presentation and training module. I truly appreciate the knowledge and I appreciate you for sharing. Have a great day. Stay safe, Take care and Be well. Thanks again, Alicia

Is this PPT presentation available for download?

Well done!

Key resource required in delivery of Contact Center Technology is the C-Level Exec that owns the customer experience. This position must know how to calculate the customer experience as it drives profit and loss

This is a great tool to micro manage, working under the system I feel like a sheep with a microchip in my body, employers you should totally invest it

If I changed my status message, how do I change it back to the default? I can't get it to go back to the default what's on your mind.

What is the lowest price point you can get to per user for voice?

Hi please help ! I'm receiving call but unable to attend ...and also call not landing automatically

Wow. You have cleared my all doubts in a single video . Thank you so much

Thanks, guys for this great demonstration, but from where were you able to get the Flow.jsonData in the Architect Switch Case?

Hi sir, you said that the tasks are created automatically post interaction right? Can you please tell me how it is happening? Should it be configured from genesys end or from salesforce end?

Do Cloud customers have the choice to make knowledge prompts static in the UI so agents don't have to turn the feature on? Also, what is the avg turnaround time on auto-summarization of interaction notes? I notice he says a few minutes toward the end there, but this is the AHT time we would hope to save by deploying such a feature.

Does Genesys pure cloud have an equivalent to Genesys pure connect's "workgroup directories"?

Does Genesys pure cloud have an equivalent to Genesys pure connect's "workgroup directory "?

Can the license be "Device base" and not User based? The idea is to have on device and multiple user or staff can use or login to it

The Trigger is not avaible for CX Admin Licence?

Great class...

I appreciate your sharing of the release notes. I find Inflow CX's approach of involving developers and business teams in understanding Genesys' efforts to enhance their product quite appealing. I've set up the Conditional Group Routing, but unfortunately, the routing logic is not functioning as outlined in the documentation. I would greatly appreciate it if you could provide a working scenario in your upcoming videos.

is there any filter for new or repeat Interaction?

Strange thing I can mute my headset in any other systems I use but when I get to Genesys the mute button on my headset doesn’t respond

Are there any documentation on Expression online? I still don't fully understand how you compose an expression from the Boolan builder.

Great information and CX trends that has got me thinking. Thank you for sharing!

Please make a video on Genesys cloud architecture

Hi! On Genysys performance, what is the meaning of “ Time in Status”? Thank you!

At 14:21 , I am unclear as to what happens if EWT is 30 seconds. I get that it says that the 3 groups are deactivated , and rule 2&3 are not evaluated. What happens next ? Does the call sit in limbo or does it use any routing strategy ?

Thanks for sharing this informative video! Is there a way to see the survey reponse via API?

please how can I fix a double ringtone during an entrance call by genesys, (( using a Jabra 75 headphones ))

Can you please make a vedio on creating a Digital campaign completely

Hello is there a way to generate a deleted evaluation form by evaluator in genesys?