안녕하세요! 헤드셋을 앱에 페어링하는 문제에 대해 문의해 주셔서 감사합니다. 멋진 VR 경험을 계속 즐기실 수 있도록 도와드리겠습니다! 다음은 몇 가지 문제 해결 단계입니다: 1. 휴대폰이 Meta Horizon 모바일 앱과 호환되는지 확인합니다. 2. 모바일 앱과 헤드셋이 사용 가능한 최신 버전인지 확인합니다. 3. 휴대폰과 헤드셋이 동일한 네트워크, 동일한 주파수에 연결되어 있는지 확인합니다. 4. 통신에 영향을 줄 수 있는 지원되지 않는 타사 액세서리(예: 헤드셋 커버 등)를 제거합니다. 도움이 되었기를 바랍니다! 이 후에도 문제가 계속 발생하면 메타 스토어 지원팀(www.meta.com/help/support/)으로 문의해 주세요.

Hi there, thanks for reaching out to us. There are a few reasons why you may see this error when doing this. Most common reasons for this situation are: If the volume up button was held instead of the volume down button while trying to factory reset. If the volume up button is sticking while trying to power on the headset. If the headset was powered ON instead of OFF when initiating a factory reset. Please check that the volume button is not stuck. Press and hold the power button for about 10-15 seconds or until the headset is forced off, then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held. If you are still having issues please get in contact with out support team here. www.meta.com/help/quest/

Hola Juan, Gracias por informarnos sobre este problema con tu conexión de AirLink. Quisiéramos investigarlo mas a fondo y ayudarte con algunos pasos extra, pero para eso necesitamos recopilar más información acerca del dispositivo. Por favor contáctanos via nuestros canales de soporte técnico: www.meta.com/es-es/help/support/ Mientras tanto, podrías intentar también con los pasos de este artículo: www.meta.com/es-es/help/quest/articles/headsets-and-accessories/oculus-link/air-link-benchmark/ Esperamos que nos contactes pronto. ¡Nos vemos en RV!

Hola Gabriel, Gracias por probar esto con dos móviles, ¡apreciamos tus esfuerzos! Aquí tienes algunos consejos para probar si no estás recibiendo el código después de una actualización de software: -Asegúrate de que tu móvil y tu casco están en la misma red Wi-Fi (si tienes una red de doble banda, estos dispositivos deben estar en la misma frecuencia) -Cierra la sesión y vuelve a iniciarla en la aplicación Meta Horizon Si el problema persiste después de realizar estos pasos, no dudes en ponerte en contacto con nosotros a través de un mensaje privado. Para hacerlo, haz clic aquí: metaque.st/CommunitySupport. Recuerda que debe iniciar sesión en la comunidad para enviarnos un mensaje privado. Quedamos atentos a tu respuesta.

Hola Gabriel, Es el equipo de Meta Quest Support de nuevo - queríamos saber si los pasos proporcionados han resultado útiles para que tu móvil reciba el código. Si no, ponte en contacto con nosotros a través de un mensaje privado y estaremos encantados de proporcionarte más información técnica. ¡Quedamos a la espera de tu respuesta!

Bonjour @Disc0rd, Nous comprenons que vous avez des difficultés avec votre téléphone et l'application Meta Horizon Il se peut que seule une mise à jour système soit nécessaire. Voici un lien vers un article public pour vérifier la configuration requise : www.meta.com/fr-fr/help/quest/articles/getting-started/getting-started-with-quest-2/install-meta-horizon-mobile-app/ Nous restons à votre disposition pour toute question. Bonne journée !

Bonjour, merci pour votre commentaire. Voici un lien pratique vers l'un de nos articles d'aide détaillant la procédure étape par étape nécessaire pour ajuster votre casque Meta. Veuillez trouver le lien ci-dessous. www.meta.com/fr-fr/help/quest/articles/getting-started/getting-started-with-quest-3s/adjust-fit-and-feel-meta-quest-3s/

Bonjour @Sinox_off, Cette nouvelle station de charge est uniquement compatible avec les manettes Meta Quest 3 et 3S.

Hey @Potato_Dis! Thank you for reaching out about this, we'd be happy to assist. That is correct you would only have to download them again. The games are attached to your account not the headset, so if you want to log in else where you would simply log in and reinstall the game to play. Have a nice day!

@@MetaQuestHelp if the account that had the games on it had been deleted, would I have to purchase the games again?

Yes, there is no longer a way to transfer purchases from a deleted account to a new account. There was a 6 month period up until March of this year that Oculus users had the ability to migrate their accounts fully to Meta with their purchases included. Unfortunately, it is no longer an option.

@MetaQuestHelp ok, thank you for explaining

We'd love to lend you a hand. Please reach out to us here: www.meta.com/help/support/

Hey there @Famous_william. We're delighted to jump in and assist you with the "No Command" error you're experiencing, so that you can quickly get back to gaming. This error suggests there might have been an error during the reset procedure. We suggest ensuring that you are holding down the volume down (-) button simultaneously with the power button. You may have to hold both buttons for approximately a minute until the Boot screen appears with additional options. Here are the complete instructions for a factory reset (make sure your headset is fully charged before following these steps: Turn off your headset. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset. Use the volume buttons on your headset to highlight Factory Reset and press the power button. Use the volume buttons on your headset to highlight Yes and press the power button. Should there still be an issue with the "No Command" error you can do the factory reset through the app as well. Here's how: Open the Meta Quest app on your phone. Tap Devices in the bottom menu. Tap the headset connected to your phone. Tap Advanced Settings. Tap Factory Reset and then Reset. Hopefully this fixes your concern, but if not, please inform us so we can provide additional help. Have a wonderful day!

​@@MetaQuestHelpthis worked for me. Thank you!

We have definitely seen this a few times. Most times you might need to let go of the button earlier so the menu stays. However, we do have other ways to perform a factory reset! If you headset is connected with your phone you can try the following steps here: -Open the Meta Quest app on your phone. -Tap Menu then tap Devices. -Tap the headset connected to your phone. -Tap Headset Settings then tap Advanced Settings. -Tap Factory Reset and then Reset. In addition, you can check out this public article we have here: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshooting-factory-reset-quest/ We hope this helps!

Thank you again for reaching out to us about your factory reset issue. We hope the steps we gave helped! If you still have any questions, feel free to reach back out. Have a great day! 😃

Hey @Bloxyflam! We would love to go ahead and help you pair your headset to the mobile app and get you back to enjoying VR in no time. Please make sure your mobile app and device is up-to-date. We also want to ask that you make sure your phone and headset are connected to the same network as well as removing any unsupported third-party accessories that may affect communication (such as headset covers, etc.). If still not resolved, please open a ticket with our support team 👉 www.meta.com/help/support/ We hope this helps!

thats crazy🥶

Hi Terrell, a Factory reset erases everything off your headset and returns it to the software state that it was in when you first took it out of the box. 🤗

Hey there! Having access to all of your device's features is certainly crucial to the VR journey, and we want to make sure that factory reset goes smoothly from here! We'd like to share some points to keep in mind to ensure a successful factory reset, so let's go through that together! Firstly, please be sure that your headset is fully charged before starting. We suggest using the steps to complete this from your headset directly, rather than your phone if that is not working as needed. If you are receiving a "No Command" error at all when you try out the headset steps from the video, that could mean the volume down (-) and power buttons may not have been firmly pressed properly at the same time. If you're running into any further issues along the way, we highly suggest reaching out to our wonderful support team to check that out for you. You can reach out to them directly by clicking here: metaque.st/Support. 😊

Hello there! A small tip to make the menu not disappear is to continue to hold the volume button and let go of the power button first. Once you notice that you are scrolling through the menu, you may let go of the volume button as well. Hopefully this helps you, should you still have any issues feel free to reach out to our support team at www.meta.com/help/support/ .