Bucher Suter

Bucher Suter

Cisco Contact Centers - because great companies deserve exceptional customer service!
Biggest Cisco Contact Center Partner in Europe. Your customers are our customers too. We listen with intent to understand your challenges, and strategically approach them, together. We have been connecting customers and companies for over 40 years. Our repertoire includes solutions from voice, video, and omnichannel contact center routing, to conversational-AI, and CRM and enterprise application integrations built for Cisco Contact Center.

With offices in Switzerland, Germany, and the USA, we have an international presence. More than 400 customers in over 60 countries around the world appreciate our services. Currently, around 130,000 contact center agents are working with our smart Cisco Contact Center solutions. We offer the entire spectrum, from the cloud, on-premise, to hybrid. We have the expertise and flexibility to find a solution that works for you.

4.5 Warteschleife frustriert Kunden

0:56

4.5 Warteschleife frustriert Kunden

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4.4 Reporting

0:46

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4.3 Vermittler der Hauptnummer

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4.3 Vermittler der Hauptnummer

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b+s Connects for ServiceNow: Reporting

1:46

b+s Connects for ServiceNow: Reporting

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b+s Connects for ServiceNow: Outbound

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b+s Connects for ServiceNow: Outbound

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b+s Connects for ServiceNow: Chat and email

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b+s Connects for ServiceNow: Chat and email

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4.2 Agentin im Servicecenter

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4.2 Agentin im Servicecenter

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4.1 Servicecenter Leiter

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4.1 Servicecenter Leiter

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b+s Connects for ServiceNow: The agent experience

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b+s Connects for ServiceNow: The agent experience

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b+s Connects for ServiceNow (Cisco CC)

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b+s Connects for ServiceNow (Cisco CC)

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Bucher + Suter | When imagination meets AI

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Bucher + Suter | When imagination meets AI

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Bucher + Suter | Elevate your agent experiences with AI

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Bucher + Suter | Elevate your agent experiences with AI

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b+s Connects for ServiceNow: Agent experience

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b+s Connects for ServiceNow: Agent experience

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b+s Connects for ServiceNow: Enabling Voice Reporting in ServiceNow

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b+s Connects for ServiceNow: Enabling Voice Reporting in ServiceNow

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b+s Connects for ServiceNow: Agent/Agent Interaction

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b+s Connects for ServiceNow: Agent/Agent Interaction

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b+s Connects for ServiceNow: Outbound calling with Directory Search

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b+s Connects for ServiceNow: Outbound calling with Directory Search

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b+s Connects for ServiceNow: Omni-Channel integration

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b+s Connects for ServiceNow: Omni-Channel integration

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How Bluebeam Elevated Customer Experience with Webex Contact Center | Bucher + Suter Case Study

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How Bluebeam Elevated Customer Experience with Webex Contact Center | Bucher + Suter Case Study

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Webex Contact Center: Microsoft Teams and the Webex app

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Webex Contact Center: Microsoft Teams and the Webex app

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Webex Contact Center: WebRTC

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Webex Contact Center: WebRTC

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Webex Contact Center WFO

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Webex Contact Center WFO

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b+s CCBI: Monatliches Reporting

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b+s CCBI: Monatliches Reporting

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b+s CCBI: Prozessoptimierung

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b+s CCBI: Prozessoptimierung

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b+s CCBI: Vergleiche

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b+s CCBI: Vergleiche

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b+s CCBI: Unmittelbare Analyse

13:58

b+s CCBI: Unmittelbare Analyse

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b+s CCBI: Kundenspezifische Reports

12:36

b+s CCBI: Kundenspezifische Reports

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b+s CCBI: Business Value

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b+s CCBI: Business Value

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b+s Connects for Service Cloud Voice (Webex Contact Center)

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b+s Connects for Service Cloud Voice (Webex Contact Center)

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Empowering Next Best Action and Recommendations with b+s Connects for Salesforce

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Empowering Next Best Action and Recommendations with b+s Connects for Salesforce

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