CEP Webinar 008: Practical Price Management: Map Your Profit Upside! (23 Oct 2024)
55:34
CEP Webinar 008: Practical Price Management: Map Your Profit Upside! (23 Oct 2024)
2 ай бұрын
Customers of the Future in the Banking Sector
1:42
Customers of the Future in the Banking Sector
2 ай бұрын
Case Study: The Common Disconnect of the Selling and Buying Process in the Banking Sector
1:07
Case Study: The Common Disconnect of the Selling and Buying Process in the Banking Sector
2 ай бұрын
Staying Competitive through Great Customer Experience in the Banking Sector
1:01
Staying Competitive through Great Customer Experience in the Banking Sector
2 ай бұрын
Designing a Winning Customer Journey in the Banking Sector
1:18
Designing a Winning Customer Journey in the Banking Sector
2 ай бұрын
What does a Seamless Customer Journey Across Different Products Look Like in the Banking Sector?
1:03
What does a Seamless Customer Journey Across Different Products Look Like in the Banking Sector?
2 ай бұрын
Digital Transformation and Sustainability in the Banking Sector
1:31
Digital Transformation and Sustainability in the Banking Sector
2 ай бұрын
Customer Segmentation in the Banking Sector
1:18
Customer Segmentation in the Banking Sector
2 ай бұрын
Disruption is Causing Banks to Shift Focus to Customers
1:28
Disruption is Causing Banks to Shift Focus to Customers
2 ай бұрын
Challenges in the Banking Sector
0:56
Challenges in the Banking Sector
2 ай бұрын
How do you balance the need to satisfy customer demands with the need to maintain profitability?
1:07
How do you balance the need to satisfy customer demands with the need to maintain profitability?
2 ай бұрын
What metrics do you use to measure the success of a customer-centric approach?
0:51
What metrics do you use to measure the success of a customer-centric approach?
2 ай бұрын
What role do you see back office roles like HR play in building a customer-centric culture?
1:25
What role do you see back office roles like HR play in building a customer-centric culture?
2 ай бұрын
Example: Customer Centricity in HR
1:54
Example: Customer Centricity in HR
2 ай бұрын
Why financial risks should NOT be your first consideration in innovation
1:43
Why financial risks should NOT be your first consideration in innovation
2 ай бұрын
Stage Gate as a Tool for Managing Risks in Innovation
2:24
Stage Gate as a Tool for Managing Risks in Innovation
2 ай бұрын
How do leaders balance innovation with the potential risks associated with new and untested ideas?
0:58
How do leaders balance innovation with the potential risks associated with new and untested ideas?
2 ай бұрын
Building the Right Environment for Innovation with Metrics
1:04
Building the Right Environment for Innovation with Metrics
2 ай бұрын
Case Study: 3M's Approach to Measuring Innovation
1:04
Case Study: 3M's Approach to Measuring Innovation
2 ай бұрын
How do you get cross-functional teams to innovate?
1:12
How do you get cross-functional teams to innovate?
2 ай бұрын
What is Service Design?
0:47
What is Service Design?
2 ай бұрын
Example: Citizen-Centric Service Design in Governments
1:08
Example: Citizen-Centric Service Design in Governments
2 ай бұрын
Case Study: Service Design Excellence in Government
1:38
Case Study: Service Design Excellence in Government
2 ай бұрын
CRM Disipline in Sales: Your First Level Sales Managers as the Key to a Successful Sales Team
6:31
CRM Disipline in Sales: Your First Level Sales Managers as the Key to a Successful Sales Team
2 ай бұрын
The Two Dimensions of Sales Success
1:42
The Two Dimensions of Sales Success
2 ай бұрын
Case Study: Process Discipline in Sales
5:21
Case Study: Process Discipline in Sales
2 ай бұрын
How do you build long-term relationships with clients?
1:36
How do you build long-term relationships with clients?
2 ай бұрын
What is the biggest differentiator when it comes to sales among competing products?
0:46
What is the biggest differentiator when it comes to sales among competing products?
2 ай бұрын
What are the biggest struggles B2B businesses in the technology sector face with sales?
1:39
What are the biggest struggles B2B businesses in the technology sector face with sales?
2 ай бұрын
Пікірлер
@markuskeiper3314
@markuskeiper3314 2 ай бұрын
Great webinar, very insightful and practical. When will you go deeper on this topic, please?
@commercialexcellencepartners
@commercialexcellencepartners Ай бұрын
@markuskeiper3314 thank you! We will plan something for 2025.
@yohanesjeffryjohary9037
@yohanesjeffryjohary9037 Жыл бұрын
Thanks AJ, relevant topic. In my industry (Facility Management) we called the B2B process is NOSE (Need Outcome Solution Evidence). Commercial Excellence is a mindset that required to have not only by sales team but also operational team. Aiming customer experiences for values beyond productivity improvement is the virtue for long lasting relationship and building stickiness with customers. It should be part of organizational culture.
@markuskeiper3314
@markuskeiper3314 Жыл бұрын
How can one engage with you guys?