Hi there 👋 if there are any issues with activating your broadband service on the date of activation, we will keep you fully informed.

Hi there Ramitha 👋 you don't need to have the landline plugged in to use the broadband service with Sky 🙂

But Continuously Red Light appears in the Hub. Any solution for this?

Thank you for letting me know Ramitha. The quickest and easiest way to fix Sky Broadband issues is through our Help section: www.sky.com/sky-broadband-help You’ll be able to test your line, check your in-home connectivity & book an engineer if needed.

Hi there 👋 Sorry to see that you've been experiencing issues with your broadband speeds. The quickest and easiest way to fix Sky Broadband issues is through our Help section: www.sky.com/sky-broadband-help You’ll be able to test your line, check your in-home connectivity & book an engineer if needed.

Thank you for letting me know Jamie. Have you tried logging into your online Sky account here: www.sky.com/pages/sky-com/test-your-broadband to ruin a line test to test your broadband connection for any faults? Let me know how you get on.

Hi there Alan 👋 How can I help?

Hi there Jamie 👋 The flashing green and red means that the hub is connecting. Are you currently experiencing issues with your broadband service at the moment?

Hi there Claire 👋 I'm really sorry to read this. Have you ever been able to use the Sky Glass service?

Hi there Mas 👋 If you're looking to upgrade your broadband hub, I recommend getting in touch with our teams over the phone as they will be able to discuss your options. You can find out how to get in touch here: www.sky.com/help/articles/contacting-sky

Hi there Madan 👋 Sorry to see that you've been experiencing issues with your broadband. Have you tried logging into your online Sky account here: www.sky.com/pages/sky-com/test-your-broadband to run a line test to test your broadband connection for any faults?

Hi there G 👋 I'm really sorry to read this. You can find out how to line up the sensors on the Sky Protect Motion and Contact Sensors by following the steps below: Set up your sensors and phone alerts through the Sky Protect app. Ensure the sensors are placed in the desired locations, such as on doors or windows. Use the app to adjust the settings and alignment of the sensors to ensure they are properly lined up and functioning correctly.

@@skyhelp1 Hi, thanks for reaching out. As stated the window frame openings fits outside of the window frame from which it is hinged so it is impossible to line up the contact sensors if you stick them to the window and frame as there is a 2cm gap. The only way they would align would be to have a 2cm shim fitted to the frame to stick the sensor on so it aligns with the one on the window itself. I know how to line the sensors up, I am not stupid and I can read. The contact sensors work fine as they are paired and showing on the app. The motion sensor will not pair. The doorbell while it shows on the app with a live feed and 'events' are recorded. When you go to play them back the recorded clip runs from 00:00 to 00:00 i.e. there is no recording or if there is it is zero seconds long.

You're welcome, thank you for letting me know. For more support with this, I recommend getting in touch with our Sky Protect team as they will be able to look into this for you. You can find out how to get in touch with the team directly when you click here: www.sky.com/help/expert/articles/sky-protect-get-in-touch

Hi there Sajin 👋 I'm really sorry to read this. I'm not quite following, are you looking to progress a swap order that you placed 2 years ago?

Hi there Sana 👋 I'm really sorry to read this. Have you received any text messages from Sky to advise that your services have been activated?

Hi there Pepo 👋 I'm really sorry to read this. Are you able to log into your online Sky account directly via an Ethernet browser or the My Sky app or does the same error message appear when you try to do this as well?

@skyhelp1 yes. This happens whenever I press play and when I press download to computer

Thank you for letting me know Pepo. What is the precise error message that you get when you press play to a programme on the Sky Go app?

@@skyhelp1it is" Sky Is Currently Unavailable, Please Try Again Later" but my wifi is working

Is this happening with every programme that you try to download/watch on Sky Go or is this only happening on some programmes?

Hi there 👋 are you looking to purchase a Sky Ethernet cable?

@@skyhelp1 No I was just asking

Thank you for letting me know. You can look at Ethernet cables online or we can order one for you if this is something that you're looking to do 🙂

@@skyhelp1No I don’t want to order an Ethernet cable

Thank you for letting me know. If there is anything that I can help you with at all, please let me know.

Hi there Jamie 👋 I'm terribly sorry to see that this has happened. If there is anything that I can help you with in particular, please let me know.

Hi there Dale 👋 I'm really sorry to read this. I recommend getting in touch with our Sky Protect team directly as they will be able to look into this more for you. You can find out how to get in touch with the team directly when you click here: www.sky.com/help/expert/articles/sky-protect-get-in-touch

Hi there 👋 I would love to help. You can find out how to stop any users from using your Sky Go account when you click here and follow the steps: www.sky.com/help/articles/sky-go-fix-someone-is-using-my-account

@@skyhelp1 Thank you very much!!!Works!!!

Hi there, you're welcome, thank you for letting me know. Great to see that you've been able to get this sorted. If there is anything else that I can help you with or if you have any other questions, please let me know.

Hi there 👋 I'm really sorry to see that you feel this way. If there is anything that I can help you with in particular, please let me know.

@@skyhelp1 well we got a new sky wifi box other day and I’m always on 2 bars, why can I get 3 bars? 130 odd megabytes per second is rubbish aswell my friends on different brand and he gets 500+! Seriously sky can’t do anything right.

Thank you for letting me know. have you tried clicking here and following the steps: www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices to improve the WiFi signal in or around the home?

Hi there Logan 👋 broadband speeds can depend on the subscription that you have with Sky. Are you getting over 300 Mbps at the moment?

Hi there Alfie 👋 As of the 10th June, the Sky Kids app was closed however, all the Sky Kids content can now be found on the Sky Go app.

that’s good to hear, thanks for answering.

You're welcome Alfie. If there is anything else that we can help you with or if you have any other questions, please let me know.

Hi there Stuart 👋 sorry to see that you've been experiencing issues with your Sky services. Is it Sky Q that you have?

Hi there 👋 I'm really sorry to read this. Is your WiFi Max pod still flashing at the moment when you try to get it connected?

@@skyhelp1 I fixed it

Thank you for letting me know. I'm glad to see that you were able to fix this. If there is anything else that I can help you with or if you have any other questions, please let me know.

​@@Theonlymemegodhow did you fix it please? I've just received one today and it won't connect. Many thanks

Hi there 👋 I'm really sorry to read this. What happens when you try to connect your Sky WiFi Max pod?

Hi there Shelia 👋 I'm really sorry to read this. What do you see on the app when you're looking at your broadband subscription and broadband hub that you have?

@@skyhelp1 Product settings for me only lists broadband shield and internet security as options, sky max hub isnt listed

Hi there 👋 I'm really sorry to read this. I recommend getting in touch with our Broadband team as they will be able to look into this for you. You can find out how to get in touch here: www.sky.com/help/articles/contacting-sky

Hi there 👋 I'm really sorry to read this. Are you still experiencing issues with getting connected to the broadband at the moment?

Hi there Gayle 👋 I would love to help. Was it a physical SIM card that you got for your iPad or an eSIM card?