17-year journey of the Mozilla Support platform & its community - February 4, 2024

by Rizki Kelimutu (Kiki), Tasos Katsoulas, & Smith Ellis
As one of the oldest community platforms in Mozilla, we’re going to dig into the history of SUMO (or SUpport.Mozilla.Org) and how it transformed into a hybrid platform that could cater to the need of organizational changes.
Join us to learn from our experience modernizing the platform while keeping the legacy code to still function. And how we nurture one of, if not the oldest community programs in Mozilla.
Slides: docs.google.co...