2000 UK Lift @ Boots in Reading

Serial Number - 1500KGS/20 Persons
Floors - 3 (B,G,1)
Capacity - 1500KGS/20 Persons
Year Built - 2000
Doors - Double Speed Sliding Doors

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This is at The Oracle shopping mall by Broad Street Entrance/Exit

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For some reason when you call it on G it always says "Going Down", but B is not where you're meant to go..