2011 Kia Sorento EX - Drive Time Review | TestDriveNow

Drive Time review of the all-new 2011 Kia Sorento EX by auto critic Steve Hammes
Click to Subscribe! bit.ly/subTestD...
Check out my SUV and Crossovers playlist! bit.ly/SUVandCr...
Like my Facebook: / testdrivenow
Browse my website: testdrivenow.com/
Follow me on Twitter: / drivetimevideos
About TestDriveNow:
Welcome to TestDriveNow official KZbin channel! I deliver trusted, top-rated popular car reviews on cars like the Honda Accord, Audi s5, Dodge Durango, Subaru Crosstrek and more! TestDriveNow.com features Drive Time with Steve Hammes offering video program segments showcasing the newest vehicles and industry innovations coming to market.
2011 Kia Sorento EX - Drive Time Review | TestDriveNow
• 2011 Kia Sorento EX - ...
TestDriveNow
/ stevehammes

[@D______]

Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.

[@DJEddieXZ]

Im shocked! this is the nicest thing hes ever said about a KIA car or suv! and not one complaint! good job steve!

[@goru426]

Steve I love your reviews. You the only guy I would trust with closed eyes.

[@gweggorz]

I had the opportunity to drive one at their plant in Georgia, my first time driving a Kia or a X-over, but I liked it. Interior rattled a creaked a bit and it reminded you it was a Kia, but overall I liked it. Not a bad car to drive for its size, I'd recommend it.

[@atljazzman]

I've own my Sorento now for 2 years and it has been extremely reliable. I'm not speaking for other owners, just myself. The customer service has been extremely good. I've had some minor problems, but it was all covered under their fantastic warranty and they even put me in a rental for 1 day which was all required to get the parts in from the factor. I was somewhat apprehensive about purchasing my Sorento, but I’ve been pleasantly surprised by the reliability and performance of my Sorento.

[@watson2harriet]

NIce review! You caught a hummingbird checking out the Sorrento at 47 - 49 seconds

[@TheOrlandoKia]

What a beautiful car! Kia's are making some major improvements - good job!

[@Aklover19]

@Pheyup33, Didn't the car come with the 10 Year/100,000 mile warranty? Call them up and explain what the problem is and take it in so they can have a look at it. Better to get it looked at early than to wait and have to pay for it yourself after the warranty runs out. Good Luck!!!

[@quatlen]

I consider this vehicle the marking of the golden age for Kia.

[@The_Real_Indiana_Joe]

I just bought one. Nice vehicle!

[@76carmel]

The Borego... sadly discontinued. The Sorento falls in the land of the compact and mid-size. You can compare it to the Chevy Equinox, GMC Terrain or Dodge Journey or Toyota Highlander as well; the V-6 models have a 3rd row. It also compares to its cousin the Hyundai Santa Fe. Some auto critics compare it to the RAV-4, Honda CR-V, but the Sportage compares to that.

[@stanbernadino]

@quatlen Not just Kia, I think a whole lot of car makers which were considered sub-par just 5 years ago are making great cars nowadays

[@Membersacc]

Fuel economy should go up with a standard transmission, not down.

[@nh096]

I love my new Sorento

[@no40]

the style is nice

[@76carmel]

@seanE46 Which version did you get?

[@Friendly0Dan]

i want one

[@koffidodjiagouma9913]

Juste calcifié la coup et ajouter à la maison de construction de fabrique tt les articles surtout pour l'Afrique .merci

[@Daracon1010]

the mahindra scorpio looks like a box on wheels, and it's made with cheaper parts. More reliable? Not likely.

[@colodod]

muito legal (brazil)

[@thekendogg3]

I just got one too lol

[@uakronsam116]

@snickerstb maybe yours is just a lemon

[@maxthehulk]

i own an indian suv called mahindra scorpio 4x4 and chinese suv called zx landmark auto 4x4 both of them are better and tougher and more reliability than kia sorento

[@maxthehulk]

this car and every kia is just a paper and not strong enough