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After a lot of consideration, I announced last night that we will be changing the Dasher pay model. I want to email you directly to share why I made this decision and to ensure you know what to expect in the days ahead.
In 2017, we built a pay model to prioritize transparency and consistent earnings. We thought we were doing the right thing by boosting a Dasher’s earnings when a customer left a small tip or no tip at all.
While we continue to hear from Dashers that the model generally works for you, to serve Dashers well over the long term, we also have to serve the consumers who use our platform. I did not think that we could continue to do right by you if there were some customers who felt like their tip did not matter.
So what does this mean for you? It means we will soon announce a new pay model where any customer tip will be independent of DoorDash’s contribution for that delivery. It also means that we’ll need your input as we develop other details. Stay tuned for ways to continue to have your perspective heard.
Our goal is to get 1% better everyday and to serve our entire community, including the Dasher community, to the best of our ability. These beliefs have led us to improvements in the past and they serve as our guide for the future.
With your help, we will get there.
Onward,
Tony