(2024) RETURN REFUND CHANGE OF MIND POLICY SHOPEE PH | RR SHIPPING FEE SUPPORT PROGRAM FOR SELLERS

SHOPEE PH CHANGE OF MIND POLICY - ALL YOU NEED TO KNOW AS A ONLINE SHOPEE SELLER
PERSONAL OPINION ON CHANGE OF MIND POLICY FOR SHOPEE BUYERS AS A SELLER
Change of Mind Policy
Effective May 1, 2024, Shopee has introduced a "Change of Mind" return and refund policy allowing buyers to return products for reasons such as unsuitable fit/style, better prices elsewhere, or no longer needing the product. This new reason applies to all Shopee Marketplace and Shopee Mall sellers and does not affect a seller’s Non-Fulfillment Rate (NFR).
Return Conditions
General Requirements: Returned items must be in original quality, packaging, and quantity. This includes all protective materials, tags, manuals, accessories, authenticity cards, and dust bags. Special seals (e.g., "Do not accept if seal is broken") should remain intact.
Specific Categories:
Electronics: Must have intact original packaging seal, be unopened and unused, and include warranty cards and documentation.
Fashion: Tags and packaging must be intact, and items must be unwashed, unaltered, and in original condition.
Fast-Moving Consumer Goods (FMCG): Original labels and packaging must be unopened, and items must be in original condition.
General Items: Must be in original, unopened packaging with all accessories and documentation included.
Non-Returnable Products
Certain products cannot be returned due to Change of Mind, including:
Electronics: Home appliances, e-cigarettes, mobile gadgets, cameras, drones, and computer accessories.
Seller Rights and Costs
Sellers can refuse returns if products are damaged, worn, incomplete, used, or are intimate/personalized items.
Sellers will be charged Return Shipping Fees (RSF) and Forward Shipping Fees (FSF) for buyer-win requests, including Change of Mind.
Sellers can save on shipping costs by enrolling in the RR Shipping Fee Support Program, which covers all RSF and FSF costs, providing automatic savings without manual claims.
Request Process
Initiating Returns: Buyers can request returns/refunds through the Shopee App within the Shopee Guarantee period or Returns Window. Initially, buyers shoulder the return shipping fee for self-arranged returns, which is refunded after the process is complete.
Shopee’s Discretion: Shopee can refuse refunds if products are altered from their original condition.
Dispute Process
Sellers can dispute return/refund requests within 2 days if items do not meet the specified return criteria, such as original packaging, tags, and condition.
This combined policy aims to provide flexibility for buyers while maintaining fairness and protection for sellers.

[@peachyempress6024]

May inorder ako sa shopee for a gift sana kaso lng ung pagbibigyan ko may nareceive na, na pareho nung inorder ko kya nag change of mind return ako. As a buyer, kung walang gantong feature d ko na alam kanino ko ibibigay o kung maibebenta ko p b ung item, baka maitambak ko lng at masira lng. Para sakin okay tong feature na to at least mas sure na mabebenta pa ng seller ung item at may iba p makikinabang.

[@MrDAVAOS]

sayang ang oras ni seller kung change of mind lang dahilan. akin block ko na lang ang buyer para di na maka order ulit, di naman nag rereply kung ano talaga ang reason nya .

[@CreativePhil]

paano po sir seller po ako gustong i refund ng buyer kasi may nasibak na nagkaka amount lang nmn ng almost 50 pesos pero ang price ng buong unit ay 3500 ang nakalagay lang kasi ay refund walang return luging lugi nmn ako kong hindi maibabalik ang items ko. ano pong magandang gawin sir? sana ma notice

[@ZandZ1253]

Hello ask ko lang po kc nagrereturn ako ng items kc mali pinadala. Bakit walang return na nakalagay. Ang nakalagay lang successful refund. Pano ko maibabalik sa seller yung items. At wala din nakalagay if saan ko idrop ang items. Waiting for your reply. Thanks

[@skilltv1796]

dapat baguhin ni shope ito logi seller dyn sa shipping fee d naman kasalanan ng seller

[@kcrosario]

True.

[@lokiboyie]

hello, okay lang po ba if na open na po yung parcel?

[@kcrosario]

For change of mind ba?

[@lokiboyie]

@@kcrosario yes po, yung courier packaging lang po na open

[@buffmon1038]

Hello! Kumusta po, naibalik niyo po ba yung item kahit na open nyo na yung packaging? both the bubble wraps and the plastic packaging itself.

[@CreativePhil]

paano po ito sir may nag refund pero kunti lang Ang sira 50 pesos lang pero Ang buong refund ay 3500 bakit Hindi makapag dispute? ano pong gagawain ko sir?

[@jakeoracion4706]

komusta boss na return mo po ba?

[@user-um2gc5uv5e]

Mag send pa kasi ng bato

[@jeancalinog8379]

katulad sa shein may ganito rin