2QP - SAP S/4HANA FIORI - Quality Management of Internal Problems

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This scope item describes the management of internal problems, for example, deviations observed during production or storage of goods.
Leveraging quality notifications, the quality engineer can capture all problem-related information. Further immediate actions can be captured for documentation purposes. To identify the root cause of the complaint, the quality engineer starts a root cause analysis. After having identified the error and the related root cause, the quality engineer classifies this information using code groups, codes, and free text information.
The quality engineer defines corrective and preventive actions either globally at notification level or per defect. The quality engineer assigns one processor to each action. The action is processed and action processors give feedback per action.
Finally, the quality engineer reviews each action and closes the notification.
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined scope of the solution. Each process step, report, or item is covered in its own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the process but are needed for testing are marked accordingly. Project-specific steps must be added.