3Doodler 2.0 problem (2015)

[@mikevandam2292]

UPDATE JULY 25, 2015: 3Doodle came through with their replacement pen. I reported the problem and sent a link to this video on June 6, the problem was acknowledge by customer service on June 8, a new pen shipped out of Hong Kong about 5 weeks after than on July 17. It arrived at my address in the USA on July 24. This one works as advertised. I've doodled a bit and made the shapes that you can see in the picture at the link: [img]i.imgur.com/34aXdmA.jpg[/img]. 2D doodling is a lot easier than 3D doodling but I'm sure practice makes perfect - I have to say that it is a lot of fun. I have to hand the pen over to my daughter now, who paid for it. I'll thank Sean and colleagues at 3Doodle for coming through with the promised replacement pen but I would advise them to set up some kind of system through which customers can check if their pen is part of the batch with known software flaw that cause my pen to malfunction so those customers can report it and get a working replacement pen as I did. FYI: the serial number on my pen that has the known software flaw is 3DOOD-V2-002-43658-2. The serial number of the new one that I receive that works great is 3DOOD-V2-004-05216-3.

[@buraionline]

Hi, I've got the same problem as you have on this video. I felt like I've wasted some of my hard-earned money to this crappy device. Does 3doodler help its customers with this issue? I need help with mine. I've bought additional set of PLAs and ABSs thinking it would run smoothly, but no, it's like shit. Any advice as to what I can do with mine? Thanks in advance!

[@mikevandam2292]

Get in touch with customer service by opening a ticket on their website and see if they reply with a solution. The solution will at best be a new pen with a chance that it won't work either. You can also decide to return it ["(b) promptly notifying 3Doodler by emailing [e-mail] during the Warranty Period of any failure of the Product to meet the Limited Warranty, and providing a detailed description of such alleged failure"]

[@buraionline]

Yeah, I've finally sent an e-mail earlier. I've expressed my concerns and feeling with my unlucky purchase of their crappy product. My biggest problem is that I've bought mine abroad. Lost the receipt along the way home. had it replaced with the help and effort of my travelling sister, but still got that same problem on the replacement pen that I've got afterwards. I think there's even no service centers for their pen here on my country which makes matters worse. To think that it's like I've spent my hard-earned money for this crap makes me feel furious deep inside. In the end, I've learned my lesson the hard way

[@luke8104]

Ben je nederlands? ✨

[@mikevandam2292]

+Luke van Wiggen Jazeker. Maar woon in de USA.

[@rohitjain3346]

I just bought the doodler and facing exactly the same problem

[@mypetschannel2044]

Mine did that too I fixed it and did some adjustments it works like new

[@tuffstuff1433]

+Mypetschannel💯 How?????

[@mypetschannel2044]

+Tuff Stuff well first it's supposed to get headed up in the hi temp setting then place pla plastic inside and wait till the exes abs plastic comes out and it turns into the pla then you switch it to low. Also get the mini screwdriver and turn the heat up slightly that will work better . Clean the nozzle then the insides and that's what I did and it worked mine did what the pen in the vid did too . But mine works like as if I just got it 👍🏼

[@axis9295]

its not the doodler tho its the nozzle

[@keiraleah7875]

Mypetschannel💯 how tho?

[@kristamarkell1034]

My daughter saved her money, ordered it, waited four weeks for it to arrive - finally today. And we are having the EXACT same problems. One strand of ABS worked and then started getting slower. PLA will not work at all. We've tried cleaning it, opening it up, adjusting settings. Nothing. Tears and lots of frustration. I'll share this video in my complaint to the company.

[@mayaboukhary2959]

Same

[@Someone-kl6dp]

Krista Markell I also git that but I've tried to push the strand in while it was on fast and it work like it was suppose to

[@mayaboukhary2959]

ik i did that u replied after i fixed it

[@TiffLovesFoodMsp]

Watch The Offical Rainbow Girl 3Doodle tips and she shows you how to get unnamed.

[@graceconard2878]

I am in the same exact situation as your daughter! I just got a 3doodler 2.0 for my 12th birthday that I have been waiting for more than half a year. I was excited at the first use but then I had to force it out and it hurt my hand. Brookstone was very nice and replaced it for free, but I had the same exact problem (again)! I will definitely contact customer support and show this video. I hope your daughter and myself both get ours replaced with ones that actually work.

[@trexinvert]

Same happened to my kids. Problem is the device is not pure injection molding(screw/auger drive). It pushes rigid rod(when cold) into the heated nozzle, but when rod reaches the end there's no length for the pinch/roller drive to push. Thus, molten glob. Two possible solutions: 1.) Blow through the back(not recommended) to push the molten material. 2.) Find a steel rod that will fit and drive it thru the pen. Good luck. Keep on.

[@nancyhastings-trew6106]

I am having the same problem - I have already received a replacement pen and it's not working either. I can only get a bit of plastic to extrude before it stops after a few seconds. I can hear that the motor is still going but nothing comes out, if I push on the strand I can get some plastic to extrude but after a few seconds it stops again. If I take out the strand, remove the maintenance door to clean it I cannot see anything that could be jamming it other than the part of the plastic strand that is all stretched out. It seemed to work pretty good for a while when I first got it but now it doesn't.

[@nancyhastings-trew6106]

(EDITED) I have just requested another replacement pen, they are sending another one out right away no problem, but I do need to return the pen first. Last return was speedy and I received a voucher for the value of the postage. Will keep posting here how things work out. I think they are aware of issues with the product and are doing their best to get it right. Anyone with issues should pursue with their Tech Support. The product may be flawed but I have to say their support has been fantastic.

[@mikevandam2292]

+Nancy Hastings-Trew Good to hear that customer service is responding to your requests after your pen stops working!

[@nancyhastings-trew6106]

It's already in the works.

[@nancyhastings-trew6106]

+puppylover2.0 This will be my SECOND replacement pen...

[@nancyhastings-trew6106]

Just received my second replacement pen yesterday. It does seem to work OK but was a bit temperamental at first. At one point it jammed up completely and I had to open the port cover to clear the jam, the plastic was so bent up the worm screw wouldn't turn. Totally my fault as I tried to push the strand in too hard when it wouldn't advance and the tip bent. I do not recommend trying to pull the plastic out from the rear if that happens as I managed to pull the back off completely - twice! Luckily it just snaps back in. I did manage to get it working smoothly after a few false starts, even with PLA plastic at the proper PLA setting which I was never able to get working previously. Time will tell if it continues to work because both the pens I had previously worked for awhile and eventually stopped working. Oh yeah and it did work better if I put the strand in BEFORE heating it up as @CrazyAlpaca4 suggested... I want to say before anyone suggests it that I ALWAYS take the plastic out of the pen when I'm done using it and I usually remove the nozzle and clean out the tip as well. Bonus for Canadian customers is if you need to return the pen you can mail it to Toronto and the replacement will be mailed out from there. Only took two weeks round trip. Great customer service.

[@leandiy]

I unboxed the 3Doodler 2.0 pen today and experienced exactly the same problem as this video shown. I had opened the nozzle, maintenance cover and followed the trouble shooting procedures but it did not work at all. The gearbox kept spinning when the button were press but there was totally no grip on the plastic strand/filament.

[@PaulMonaco]

Same problem here, fortunately I purchased through Amazon.. after seeing this common lack of timely response from support I'm just sending it back. Too bad, I was looking forward to playing with it. Thanks for sharing your experience.

[@tonish3dp]

The exact thing happened to three new 3doodler 2.0's that we purchased last week. As shown in other posts our doodlers all stopped working just as the excellent video shows. One of ours did work for a day without a problem. I purchased an original doodler last year as a present and it has never jammed. The 2.0 versions seem to be faulty and basically, at this time, sucks. I would highly recommend not purchasing this piece of equipment until the design has been perfected.

[@jaynaschwartz5222]

I had the same problem with my pen, so I sent mine back and I am currently waiting for my new one to arrive. I hope this one works!!

[@jamesluke2851]

I have experienced this problem with 3 different pens - I bought the original pen from a high street retailer and they very decently replaced it twice. In all cases, the pens worked for a few strands but then blocked. I cleaned the pen but after less than a quarter of a filament it blocked again. It's such a shame as it could / should be a great product. The retailer has given me a full refund. Apparently, they experienced no issues with version 1.0 but have had multiple returns with version 2.0. Looks to me like there is a fundamental issue with this version of the product.

[@DonOfAllTime]

I see u got 2 probs there. 1) you need to give it 30secs to heat the strand up when u insert it. 2) u are using the same heat setting for PLA and ABS. Abs needs a higher temp than pla.

[@mikevandam2292]

DOAT - DonOfAllTime Thanks for taking the time to comment. Regarding you comments: 1) the instruction manual says that the pen needs to heat up before inserting a plastic strand ("Step 3") and that you then insert a strand by feeding it down the length of the 3Doodler until you feel it gripped by the gears inside the pen. It can take up to 30 seconds for a newly loaded strand to begin extruding from the nozzle of the pen ("Step 4"). They don't say that you have to let the strand heat up first after insetting the strand. If that would be required how could you continuously doodle finishing a whole strand? 2) No. In the video I first set it to "Low" and I load a PLA (nothing happens). Then I load a ABS strand and I set it to "High" and again nothing happens. By the way: The people at 3Doodler think the pen is defective.

[@junghyunoh4248]

try pushing with a paperclip straightened where you insert the filament when it is heated. hope it works

[@mikevandam2292]

3Doodle customer said that my problem seemed to be the result of a known software flaw which the newer pens have corrected. They send me a new one that did work.

[@The3doodler]

Hi there, We are sorry to hear about the issues you have had with your 3Doodler. We are also happy that you got an updated pen! If you ever experience any further issues, feel free to reach out to us at [e-mail]. We have since updated the location which we ship pens out from, as well as the pen itself.

[@necrokittie2291]

why are you being dumb and not telling people to turn their heat up? it's obvious that too cold filament won't flow well. i had this problem and fixed it myself with the screwdriver.

[@garylidington7046]

I purchased one of these in the UK for my daughters Christmas present but it has the same problem, a bit of stand will come out for a few seconds then nothing. If I put pressure on the back of the strand it will come out of the nozzle but again stops a few seconds after pressure is removed. We have tried with the temperature screw turned from coolest to hottest but have only managed to waste about 8 strands trying to get it to work. I have noticed from the videos there seem to be 2 types of screw driver supplied with these, a long metal flat head and the other a small plastic double-headed type. Ours has the long metal screwdriver so does yours in the above video, do most of the problem ones have that type of screwdriver?

[@e-gaming8027]

Hi, i had this problem when i first got mine. I didn’t try email them until now so they wont send me a replacement 😞

[@sjh0010]

Mines doing this too. I think the hole in the tip needs to be slightly bigger so it's easier for the shit to come out. Frustrating

[@royalhoneyamerica]

In 2019 and STILL THIS COMPNAY IS SCAMMING PPL

[@vicveco]

I had the exact same problem ! it was a christmas present for my girlfriend in another country and now im stuck with it. Never buying a kickstarter gadget again :(

[@TiffLovesFoodMsp]

You have to take out the other strand before putting a new one in. So it got jammed.

[@SecondWindWorkshop]

We got one session of printing with the ABS, but today our experience is EXACTLY like you just documented. Nothing happens on low with PLA and on high with ABS we only get a small squiggle unless I apply some pressure. The pen does not print on either setting now. Have you already reached out to 3Doodler yet? I'm going to share the link to your video with them if you don't mind. So frustrating, especially for my nine year old.

[@l3d-3dmaker58]

Peter Harbin try taking out the nozzle and run it until some plastic comes out if the plastic comes out clean the nozzle and continue drawing, remember pull the plastic strand out of the pen and never leave it cool inside or it will be ruined and cut the tip of the strand to reuse it, leave the strand a perfect cilinder form for it to work fine and not ruin the pen, if it doesn't work i don't know more to do but maybe it will help you and dont leave the strand to cool, take it out with the dual button press while it is on never shut it off while a strand is in it

[@SecondWindWorkshop]

Fabrizio Lucentini We had always removed the strand when the pen was hot, and we snipped the ends clean when re-using. We actually watched several videos on it's use and read the instructions before firing it up for the first time. We got that one, first session in with ABS, then several days later...just like in this video.

[@l3d-3dmaker58]

Peter Harbin i don't know i was just suggesting what can help with it

[@RocLobo358]

My take on these issues is that the product seems to be some kind of beta where they only added the bare minimum number of controls (maybe they wanted it to look sleek?) to address the very complex issue of melt temperature for plastics or resins. Every color is going to melt at a different temperature and the lack of custom temperature verification (your only control is a little screwdriver that has no feedback to tell if you are even moving the gauge or what it is set to) means that there is no way to test and make sure your extruder will melt at the perfect temperature for designing objects. This sets many users up to fail because too hot and it will extrude liquidy and fast and too slow/cool and it will clog perpetually. (I guess they wanted something to improve on? they didnt want the product to be too good or no one would buy the 3.0? or 2.0 DELUXE who knows)

[@Maddygn]

The plastic won't even come out of my pen it won't even melt it UGHH I'm so frustrated

[@mypetschannel2044]

Did you try cleaning the insides then sniping the ends then placing it back in and if it still does not come out then remove the tip of the pen and then snip the ends of the plastic again if it does not touch the gears gently turn it anti clockwise it should grip then doodle without the tip of the pen mine worked again because of that and I turned the heat up a bit, then I put the tip back on the pen and it came out smoothly. ( you can also clean the tip of the pen).

[@royalhoneyamerica]

Bro I bought one for my daughters and i wish i would have bought the regular one. DO NOT BUY THE 3DOODLER START! IT WILL JAM within 10 uses. I PROMISE YOU THAT. Then i had to return it and get a replacement which is not worth it.

[@liam421]

My son purchased one from Michaels at the loop in Orlando two weeks ago while we were on holiday from Ireland. We have the very same problem. I will be contacting the company but I'm not encouraged that they have not sorted you out yet. A pretty bad service in my opinion.

[@mikevandam2292]

I posted this video so that I could show the people at 3Doodler what the problem is. I've submitted a link to this video including a description of the problem to customer service and received a response within a day saying that they want to bring my pen in for repair/replacement and they ask if I can give my shipping address. After I supplied them with my shipping address I have not heard from them... :-( If you have the same issue (and I see from your comments that I'm not alone), please do write to customer service and if you want to include a link to this video that's fine with me. MY COMMUNICATION WITH 3DOODLER SO FAR: ========================================== User Posted on: 06 June 2015 06:00 PM Dear people at 3Doodler, The new 3Doodler pen 2.0 arrived yesterday on June 5. The order with #82450 was placed on May 17, 2015. I’ve tested it coming out of the box, but it is not working properly. I have read the entire instruction manual. I have watched your "Getting started" videos (the3doodler.com/getting-started/). I know that it is not clocked. I'm using strands that came with the package. PLA strands and the pen set to LO will not work at all. ABS strands and the pen set to HIGH begin promising (the strand gets pulled in by the rollers, and a first little bit of plastic comes out) but then stops extruding plastic. The motor can be heard but it clearly does not pull the strand into the pen anymore because at the back end it is not moving in, nor rotating. The motor is rotating and I know that the rollers are not clogged because I checked this by removing the maintenance latch. I've put the maintenance latch back. I also know that the nozzle is not clogged because I took it off and made sure it's clear after cleaning it by pushing a little pin through while detached but still warm. Here is a video of me demonstrating my problem: kzbin.info/www/bejne/eZTTY5V6mtOGbMU I doubt that I will get this working and am considering returning the pen. This is a shame because everyone in my household was looking forward to working with this pen. What is your advice at this point? Best regards, Joey Matthews Staff Posted on: 07 June 2015 10:33 PM Hi , Sorry to hear you've run into issues with your new 3Doodler 2.0. We'd like to bring your defective unit in for repairs or replacement to ensure you're doodling again as soon as possible. Could you confirm your shipping address and phone number? Thanks for your patience and understanding. Warm regards, -Harrison 3Doodler powered by E-Services Group User Posted on: 15 June 2015 10:11 AM Dear people at 3Doodler, Last week I received an answer to my question about the 3Doodler2.0 pen that seems to have been delivered to me in a defective state. I was asked to provide my shipping address so that the 3Doodler can be brought in for repair/replacement (see your message pasted below). I have supplied my shipping address but I have not heard anything since then. My 11 year old daughter who paid for this pen with her hard saved allowance money is really looking forward to her working 3Doodler pen. Can you tell me what we can expect? Will I receive a new pen by mail? Should I send you the defective pen now? I'm looking forward to your reply. Best regards, ==========================================

[@SecondWindWorkshop]

Mike VanDam Again, you describe our experience exactly. Once I received an e-mail to confirm my address...not another word...

[@natalie.3657]

+Destiny Player no one cares.

[@mikevandam2292]

+Destiny Player I'm an old man and slow so sorry for the late response. How many total views do you have?

[@avivfox558]

sry this happened to you I went to Michaels to get mine there was only one left and the clerk said it was broken and so we're all the others that they sold they also said people have been returning them because they were broken but then that night I found a better pen that was less money called the scribbler V3

[@danielsmith6114]

I got one strand of abs out on high, but when i put in another strand i had this same problem

[@TiffLovesFoodMsp]

You have to use a tool to open the tip. Then put another strand in. Then click slow and fast so the tip that was jammed can get out. To stop this from happening again cute the tip of used strands.

[@necrokittie2291]

i fixed it, mine was the same way. i got it from goodwill for 2 dollars. because of another comment i adjusted the heat all the way up. i just used the included screwdriver to stick into the tiny hole next to the hi lo off switch. i turned it clockwise until it was fully turned. i had to give it a small bit of encouragement by pushing on the filament because i figured if the motor has been going for awhile, it might of ground down the filament so it won't have the friction anymore to move the filament thru on just that small spot where the gears had been moving. once i did this. it just took over and started working correctly. =^-^=

[@jcqix]

It justs happened to me exact way. Purchased is the USA, flew overseas and gave it to my son as a Xmas gift last nite. He wants to cry. If I have to returned it is gonna cost more for me. So dissapointed...

[@jennifergor.7400]

I have the same problem and I can't find any videos to help me, I once spent about an hour trying to figure out what's wrong. Worst part only got to use it for 5 minutes until it just stopped

[@frederiknemeth]

the same problem :( it was Xmas gift for my kids it could be a problem with heating - the head is not hot enough and the drive gear have not enough power to push the filament through the nozzle.

[@petarvajevic4840]

as i see most of the pens does not work. same as mine. maybe the manufacturer should considered twice before started selling the pen. if they dont deliver what they promised it may call frawd

[@factory8829]

My has similar issues: 1. PLA does not extrude at all. 2. ABS extruded sometimes. 3. I sent email to the customer service and no answer. Please advise.

[@kennethhansen4361]

Same thing here hope they see this video and comment and send us both new WORKING 3doodlers

[@user-mi5pn6mk2h]

Try to put the strand before plugging in the device I did that and it worked for me, I know that you got a new one shipped to you but maybe that's the problem. :)

[@thebandochannel]

YOURE SUPPOSED TO TAKE THE STRAND OUT FIRST BEFORE YOU TURN IT OFF

[@mikevandam2292]

Bando Kim You are right! But I do not think that that's the problem in my case.

[@thebandochannel]

Hey check the hatch of the maintenence hatch------------> there should be a metal strip under it. If you dont have one, that would explain A LOT

[@thebandochannel]

like so: i.ytimg.com/vi/waDAyaGHDHY/hqdefault.jpg

[@mikevandam2292]

Bando Kim Great suggestion: Yes, that's the metal strip that presses it down into the right direction so that the rotors will grab it... it's in place alright.

[@thebandochannel]

thats strange. can you upload a pic on G+ and send me the link?

[@Aggrandy]

I now have the same problem and it turns out that the problem must be the noozle because without it it works just fine. only problem is i don't know how to clean it because i don't have anything to heat it up. The ABS is stuck although when using the 3D doodle it first works fine and the ABS comes out, but after a few moments it seems to cool down too fast or smth in the noozle

[@romeosmith7639]

Before using it, you need to let it sit there for about 35 seconds for it to heat up. Make sure to be gentle with the pen. Remember, it's not made of the hardest solid in the world which is actually diamond. That's probably why you had problems. Also it was most likely a jam in the pen. Read the instructions which will tell you how to deal with jamming in the pen or just look it up on KZbin or Google.

[@mikevandam2292]

UPDATE: 3Doodler customer support e-mailed me that after seeing the video that it "seems to be the result of a known software flaw which the newer pens have corrected". They promised to send me a new one. I'll post another message here when I get it.

[@l3d-3dmaker58]

Mike VanDam try taking out the nozzle and run it until some plastic comes out if the plastic comes out clean the nozzle and continue drawing, remember pull the plastic strand out of the pen and never leave it cool inside or it will be ruined and cut the tip of the strand to reuse it, leave the strand a perfect cilinder form for it to work fine and not ruin the pen, if it doesn't work i don't know more to do but maybe it will help you and dont leave the strand to cool, take it out with the dual button press while it is on never shut it off while a strand is in it

[@The3doodler]

Hi Mike! Can you please email [e-mail]? We'd love to speak with you about this video, and also about our new and improved model, the 3Doodler Create+! Thanks for your consideration, and we look forward to hearing from you!

[@royalhoneyamerica]

SAME PROBLEM

[@saltwatersoda3044]

u didn't push the plastic down right in my opinion

[@Ghosst19]

hey did you check the inside with the tools theres probably a strand stuck

[@leader-ic5qi]

you have to set the switch on the side to pla or abs plastic depends on what you are using

[@coppergaming7046]

I had a problem almost the exact same! I can doodle but almost NO plastic comes out and I get really mad and check the maintenance box and there is nothing blocking it!

[@luistrujeque8092]

I have the same problem

[@yvonneyy3313]

Mine have the same problem as you . ! not sure if they will give me an replacement

[@kyleesheehan2596]

I just got one of those and it is so bad! My plastic isn't coming out either!!! I'm really mad at them because my dad took it apart and the plastic has to find the whole where it comes out, and it's in the corner. AND when I wanted the plastic to come out from the pen, it wouldn't come out!!

[@douaaelrayes9043]

It's been 2 years since I bought it and I realised this problem was present. I just saw this video and realised that this problem happens to many other people. Is it too late now to contact the sellers to ask for a replacement or is it still okay?

[@betepbou9723]

It's exactly the same story with me. Did you manage to get a replacement?

[@satinanaghway9822]

I just got my 3doodler pen after a 5 month's wait till it arrived and I am having the same problem. Thank you for this video that explains the problem exactly. I read in some on the comment that its not the original pen although it was ordered by the original website! its not just that my pen gets jammed every time i use it and I have to open it to clean it in every use. To be truthful I feel like I have been ripped off with this gadget.

[@mikevandam2292]

***** I think I have a real 3Doodler2.0 ordered from www.3doodler.com/ and shipped to me from Hong Kong. There seems to be an earlier model 3Doodler2.0 that had slightly different looking buttons. From my communications with 3Doodler it seems that they had a batch of pens with "a known software flaw which the newer pens have corrected". I just got the new pen sent to me that I'll test this weekend (and I will post an update).

[@tonish3dp]

By the way, have sent 3 different emails regarding our problems on the 3doodler web site, all without a response

[@nutmeg418]

Wow I only got to try my pen out one time and then I guess I was discouraged too long. Didn't pick it up again until today and now this... So disappointed 😔

[@necrokittie2291]

i fixed mine by turning the heat up with the small screw driver in the hole next to the hi lo off button, i turned it clockwise. it got hotter and the filament was more more liquidy so the motor was strong enough to push every thing thru once i gave it a bit of encouragement by pushing on the back of the filament.

[@andrewkerley6650]

I got one for Christmas and it stopped working after a few days😢😭😪

[@AlexCio]

I have the same problem with my one! It looks like it doesn't grab the plastic correctly or it the plastic just clogs inside the pen.... But I had this problem from the beginning and I didn't knew it is a problem of the pen, just thought I use it the wrong way! Don't think they would give me a new pen....

[@betepbou9723]

It's exactly the same story with me. Did you manage to get a replacement?

[@stevebattiste9898]

Bought for my daughter for XMAS. Tried today and does the same thing. Does not work.

[@tererin]

Tengo el mismo problema, probe con ABS, PLa y Flexi, ninguna trabaja. Envie mi consulta a 3Doodler y solo me preguntan la direccion de envio. nada mas.

[@kimebabie]

what is the replacement protocol? like do you ship it back to them? wht if you have plastic that you attempted it on?

[@suewu8749]

Why is there so much noise other than the 3doodler😓I can hardly hear anything other than the noises

[@cannw7]

mine is doing the same thing except I just got this pen today. It worked perfectly for about 3 hours then abruptly stopped working. is this the similar to you

[@brinlym5813]

How did u fix the problem because i am having the same problem

[@AshieAttack]

This same thing is happening to mine as well. I can't get it to work at all! This is so frustrating! :/

[@robertotoro712]

same problem here. The pen worked for like 10 min, then stopped extruding, and I haven't been able to extrude again. Cleaning it following the instructions in the troubleshooting guide didn't change anything. The pen behaves right like in the video :-/ disappointing...

[@SergioGonzalez-nj1lb]

hi im from spain and i have the same problem what would i have to do?

[@erinkim3818]

Usually, I see the youtubers put in the plastic strand first then turn on the temperature.

[@fabulousfab7080]

I have the same problem as you. do you know how to fix it

[@irvisonbatista2315]

Its Happening with me too. What I have to do?

[@lecxychen1963]

Did you even read the instructions?!?! You where supposed to turn the light on due to the type of plastic and keep on pushing the plastic in until you feel the gear inside be able to pull it in without any help.

[@emileeercanbrack7415]

This exact same thing happened to my friends that she got for Christmas

[@Jay-ml1yf]

The same thing happened to me, but I can't even pull my plastic out of the pen.

[@roydictus5007]

Duidelijk een Nederlands accent :-) Ik hoop dat dit opgelost geraakt, echt wel vervelend zo.

[@mikevandam2292]

+Roy Dictus Ha - dat klopt! Een Hollander abroad.

[@emilyeadie10]

+Mike VanDam wtf doe jij moet drukken zo maak je hem kapot als je te veel drukt💢💢

[@jboblk]

I have this exact same problem. But I bought mine a while back.

[@kimebabie]

Im having the same problem where mine does the same thing! what do I do? do i call thinkgeek? or the customer service for 3doodler?

[@mauc9724]

+Mike VanDam where that you buy?

[@livijakajfes5894]

OMG, i don't know why you mean the problem is in the pencil. problem is in your care about this pencil. YOU broke it !!!!

[@emilyeadie10]

i know

[@livijakajfes5894]

+Flashing CamerasProductions AJ i am from croatia and i don't know english so good.

[@mikevandam2292]

3Doodle customer said that my problem seemed to be the result of a known software flaw which the newer pens have corrected. They send me a new one that did work.

[@MrTruffleHunter]

we have same issue no response from customer service. any idea if we can reclaim our money as purchased on credit card ?

[@mikevandam2292]

Nigel Whitehouse Sorry to hear you have the same problem. You can try two things: 1) Keep sending reminders in the form of a new ticket through the customer care website of 3Doolder that you want to get this fixed for you (that is you want a new pen if they agree that your problem is due to a malfunctioning pen) or 2) Notify 3Doodler by emailing that you want to return as per the terms on their own website: [e-mail]

[@isthatevenpossible7645]

The same thing is happening to mine how do you fix it

[@tayaellis2056]

honestly I was kinda bored so I stared at the green dot reflection on the floor and made a blinking sound

[@jazzandtapioca1]

I'm able to use ABS but my PLA won't work and hasnot since I got it and now my button is not working properly ither to be homist im getting to the point where I want to get a refund

[@laurenflores8058]

I had the problem too but i figured out it was the nozzle cloging up

[@nathanwhitfield3528]

It's weird my pen DIDENT come with all thos tools

[@yanwang6455]

I know how to solve this problem. Read the instructions and turn up the temperature with a small tool it comes with. We had the same problem but we fixed it by turning the heat up with the smallest tool. It is in the instruction manual.

[@necrokittie2291]

worked for me too

[@gracesiguenza224]

The same thing is happening to me and I'm really disappointed because it was a lot of money

[@conorconnolly2970]

mike van dam where did you get this pen because some places test the product before they sell it

[@mikevandam2292]

+conor connolly I got mine at the3doodler.com/store/. So straight from the the WobbleWorks company.

[@N0rt]

Try cutting a tiny bit of the plastic. Do it on both sides

[@mikevandam2292]

pixle 200 thanks for the tip... Although I have already tried that (it's around minute 6 in the video) -- The people at 3Doodler think the pen is defective.

[@sakurito55]

did you paid something for the replace? and how was the process?, last weak my 3doodler broke and now they send my an email but it didnt have alot of info so maybe you can help me.

[@mikevandam2292]

+sakurito55 I did not pay for the two replacement pens I received. On the3doodler.com/contact you can find a form to fill out and a US telephone number to call. When I had trouble the first time I opened a ticket through their "helpdesk" at 3doodler.kayako.com/Default. One more option is to decide to return it for a refund if you are sure that it's not working due to a defect and not due to improper use (e-mail [e-mail])

[@thebandochannel]

DUDE THATS FAKE!!!!!!!!!!!! the real 3doodler 2.0 DOES NOT have the protrusions on the fast and slow button.

[@mikevandam2292]

Bando Kim Good observation! I've noticed that some buttons are smooth (kzbin.info/www/bejne/m564nXt8jMh7mc0) while others have little marks (kzbin.info/www/bejne/oKu8k51mndlraM0). I'm not sure if that's just a refinement after some prototypes.

[@thebandochannel]

OH. i see did you pre order? because in the first link the person preordered

[@mikevandam2292]

Bando Kim I don't know what pre-ordering is in this case. I ordered it in May and got it in early June. If you order one now it is called "preorder".

[@thebandochannel]

this is how my theory of preording is for the 3doodler 2.0: you "pre-order" the company counts the "pre-orders" and makes the same amount and ships it

[@emme3734]

I had the same problem with my pen. I do not want to pay another $100 for it so I tried many different strategies to get pla to work. WHAT I FOUND WAS PLA DOES WORK IF YOU PUT IT ON HIGH. SO I RECOMEND YOU NOT BUY A NEW PEN. IT WOULD BE A WASTE OF FNAF MONEY.

[@sonia5817]

the motor wont pull it in cut the plasric at an angle. i had the same problem with the 3doodler 2.0 and it worked for me but if that dosent work for you in the box it should come with some fixing tools look at the instructions and youll be away in no time!!

[@mirnaahmed8329]

Did u still use the 3doodler because the same thing happend to my 3doodler

[@Kevin-fq9rh]

me 2... exact same thing happened to me just yesterday

[@TheDnDTavern]

if the problem was that the plastic wasn't coming out the 3doodler. I know how to fix it

[@lanageertse6929]

how?

[@TheDnDTavern]

hold down one of the buttons that should make the plastic come out. Then push on the strand of plastic that should be coming out the 3doodler just don't push it to hard

[@lanageertse6929]

+B4ttyAly G4ming thank you

[@phantasticallyphan4980]

You where supposed to put the plastic in first, then turn it on

[@cassidyjamieson4338]

No actually it has to be on and at the right temperature before you can insert any plastic. Don't think you know everything if you haven't read the instruction manual.

[@destinybreaksfree5127]

That's what happened to mine the exact same thing to FIVE Different pens

[@Hughie1987]

mine is doing the same thing! the website doesnt even work

[@Janscreatons]

Just bought one from Michaels. It won't work either and is going back.

[@cassidyjamieson4338]

My reverse feature will not work

[@Jakob122]

I have the Same Problem...

[@kyleesheehan2596]

Maybe it was the wrong size plastic???

[@mikevandam2292]

+Kylee Sheehan My problem has been solved: the people at Doodle acknowledge that I was sent one from a faulty batch.

[@patrickhess8788]

low is for abs filament hi is for pca filament

[@lupitarojas6046]

mine doesnt work i try and it doesnt want to melt the sticks

[@OutdoorZak]

mine has the exact same problem

[@mabelfadd2747]

im missing the tool to open the back metal thing, anyone know how to open it without the tool???

[@mikevandam2292]

+Mabel Fadd Little screwdriver will do the trick. The "tool" is not more than a little screwdriver.

[@bofa8710]

That's exactly what happens with mine, and I got it yesterday, July 12 2015... I tried cleaning it with the cleaning stick thing, and so much plastic got stuck on it, that I can't use it anymore, at all, and as soon as I took it out the package, I made some small twisty lines, 2 green ones in fact, the second time I tried making one, I was about to lift off the paper and all of a sudden the plastic stopped flowing, I tried everything, about 3 times, I even asked someone else to try to fix it, that Is good with technology, and even he couldn't inderstand ):( a great disappointment

[@garybreeze3020]

Mine doesn't work either. All the negative comments about you breaking it below are nonsense - you are doing everything EXACTLY as described in the instructions. You DO push and twist - it says this in three separate places in the instructions. Why are people saying your pen is fake and that you've broken it? I got my pen for my daughter's birthday (really expensive!!!) took it out of the box and carefully followed the instructions and it simply doesn't work. I'm sure others do, but mine behaved identically to yours.

[@mikevandam2292]

+Gary Breeze Thanks for your note -- and sorry to hear yours is not working... I did received a working pen in the end but it took a lot of e-mail reminders. Also I'm pretty sure it's a fragile product by design.

[@sarahseitz7524]

Your supposed to double click it! And when you remove it pull on the plastic.😐

[@victorfernandez5687]

I Think You cut the tip off the plastic