Hi, Toby. Thanks a lot for you interesting video. I also think that shoes are very dirty. I prefer the Asian way not to wear shoes in the house! As for presents, I prefer the gift lists, because then you can chose what you buy and how much you spend, and it's easier to know what your friend would like to have. Customer service used to be much better here in the West, but lately I think it has worsened, though we can still find good service in many places. And not all employers are lazy. I've worked like crazy my whole professional career. Many people work extremely hard, but of course you'll always find lazy ones as well, and probably more here than in Asia. But it's clear that your experience has been worse than mine! :) Good luck with your videos. I love them!