54. How to successfully scale from 2 million to 2 billion

In this episode we discuss: The Evolution of a COO: From Doing to Coaching. We are joined by Andrew Robb, Marketplace & Technology Executive, Board Member & Investor
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We chat about the following with Andrew Robb:
• What does it take to scale a company?
• How does the role of the COO evolve?
• What does it take to stay engaged and motivated in a role for a long time?
• Focus on what you can control and don't lose sleep over things outside of your control.
• Scaling culture requires clear goals, accountability, and a strong hiring process.
• Be thoughtful about culture, but don't overcomplicate it. It will naturally develop with the right people.
References:
• www.linkedin.com/in/andrewrobb/
Biography:
Andrew has 25 years’ experience as an executive in technology companies, notably Farfetch where he served as Chief Operating Officer for 10 years until 2020, prior to which he founded fashion ecommerce business Cocosa following time at eBay and in strategy consulting with Gemini in the 1990s. He is currently Chair of edtech business Twinkl and Non-Executive Director of 1stdibs in the US and Carwow and GetHarley in London. He also is a non-executive advisor to the Ministry of Justice. He holds an MBA from INSEAD and a BA Law from Oxford University.
To learn more about Beth and Brandon or to find out about sponsorship opportunities click here (operationsroom.co) .
Summary:
16:00 Introduction and Background
18:48 The Three Stages of CEO Evolution
20:08 Transitioning to a Coaching Role
20:49 The Importance of Feedback and Results
23:15 The Power of Executive Coaching
29:11 Staying Engaged and Motivated in a Long-Term Role
30:36 Navigating Challenges and Low Points While Scaling
32:12 Scaling Culture: Clear Goals, Accountability, and Hiring
45:23 Patience and Personal Development for Long-Term Success
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