#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons

We are here in Nashville at Forrester CX Summit North America, and we’ve been hearing a lot about what it takes to create and sustain a great customer experience.
And while there’s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed.
Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail.
To help me discuss this topic is someone who knows all about being customer-obsessed, I’d like to welcome Jill Pavlovich, Senior Vice-President of Digital Shopping Experiences at Albertsons Companies, and recipient of the Customer-Obsessed Leadership Award at this year’s Forrester CX Summit.
RESOURCES
Forrester website: www.forrester.com (www.forrester.com/)
Access Forrester's Generative AI Essential for CX Leaders (www.forrester.com/customer-experience/generative-ai-for-cx-top-questions-answered/?)
Press Release: Forrester's 2024 US Customer Experience Index: Brands' CX Quality Is At An All-Time Low (www.forrester.com/press-newsroom/forrester-2024-us-customer-experience-index/?)
Connect with Greg Kihlström on LinkedIn: www.linkedin.com/in/gregkihlstrom
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[@lesya5643]

Jill Pavlovich's expertise in digital shopping experiences will be valuable to the discussion

[@dennsk21]

The Forrester CX Summit seems like a great platform to exchange ideas on customer obsession in retail

[@Rakibshikder3058]

Jill Pavlovich seems like a great person to discuss customer obsession in retail

[@user-tr2fj6xc3q]

Excited to hear about practical tips on how to become more customer-obsessed

[@mdmahdihasankhan3481]

It's impressive that Jill Pavlovich received the Customer-Obsessed Leadership Award

[@WaylandSmithers]

Customer obsession is crucial for brands to stand out in a competitive market

[@user-gw9ly4ml1l]

Looking forward to gaining insights on successful customer-centric strategies

[@ronka3920]

The importance of creating great omnichannel experiences in retail is often overlooked

[@asv4613]

I'm curious to learn more about the differences between good customer experience and being customer-obsessed