A call through the eyes of: North West Fire Control

Lancashire Fire and Rescue Serviced transferred their call handling operations over to North West Fire Control in May 2014. Since then they have taken hundreds of thousands of emergency 999 calls from across the North West region. Laura Martin is a call handler who over the Christmas period took a call where a family of eight were trapped in a house fire. Here she talks about that incident and what it is like to be a fire control operator.