A DAY in the LIFE of a SERVICE DELIVERY MANAGER!

Following on from our Day in the life of a NOC Engineer with Raf, we spend the day showing you what one of our Service Delivery Manager's at Custodian Data Centres gets up to!
Custodian Data Centres is a data centre and networks provider based in the heart of Kent, England, UK. The data centre hosts mission critical IT for industry leading organisations, all the way down to local business.
Visit our website: www.custodiandc.com
Follow us on:
Twitter: CustodianDC
LinkedIn: www.linkedin.com/company/custodian-data-centre/
Facebook: custodiandc

[@BakaDani]

If there's one thing I learned from this video, it's that Win Key + L locks your computer. 6:07

[@binaryoverload]

Really nice to use in an office environment because you hit the combo and then you can just walk away

[@BakaDani]

@@binaryoverload very true. I work in an office environment and I use it all the time now.

[@friedrich1277]

I use this even when i am at home. Alone!!!!

[@BakaDani]

@@friedrich1277 I use it too at home. Alone. And no password on my PC

[@IntelMelayu]

but im using linux..

[@Icebeam47]

its satisficing to see them everytime they leave their desk pressing Win key + L

[@joshc7865]

A company where you walk in on your first day and your swipe card actually works? Does that even exist?

[@TheoFarrer1402]

Josh Cavallo I had to wait a week for my Paxton fob to be activated🤦‍♂️

[@TheMdandybk]

they most likely have it prepared before he comes in since his already a confirm staff. so yeah it exists. the main entrance i guess its controlled by the guy whos at the back of the Reception

[@yappymat549]

I’ve had campuses I’ve been on where it works straight away providing you complied with all their information requests ie id for police checks.

[@9047340270]

Hope it must be preactivated visitor access card... :)

[@zipp4everyone263]

Its called "good management". Having a card or an Rfid tag working depends on you having done a good job with the installation of the different cells, know what you're doing and that you test the tags before deployment. Its quite standard assuming your boss payed for a proper version of the security system.

[@RobboElRobbo]

happy to see that creed has joined the team

[@anthonyfromcanada]

I sure hope drives where all SSD based on the unit rolled out. Funny enough Yahoo back in the day moving servers across a parking lot lost lots of data and drives due to vibrations on the asphalt. I assume it’s all SSD drives but it makes me think of that case.

[@WhoShorts_]

Look at how big and open the commercial office is compared to the NOC office. It's absolutely the stereotypical nerds in basement stuff. Don't have enough room to sneeze in the NOC

[@ZeStealthyPwn]

I love the continuation with the overnight engineer!

[@tomatosauce605]

Still don’t know why I watch these but they addicting

[@totoroid]

Comfortably boring

[@joedixon1077]

@@totoroid Im watching while sat in a data centre doing basically the same job lol

[@Roysff86]

@@joedixon1077 same here ...but during a rest period

[@nivanmoodley4689]

Thank you for this, Im starting as a SDM soon, so was great to see!

[@reynoldsad7]

I love your work environment. And team work.

[@SuperWolfkin]

we're 90 seconds in and most of what we've talked about has been breakfast. I might love Ash even more than Raf.

[@user-jw8jn7lh8c]

0:35 the single most detailed explanation of how the light works

[@fudgebucket55]

Excellent video . Good to see what goes on in a DC

[@woodant1981]

Electricity: exists Servers: peace was never an option

[@geokaisa]

64 amps at 220 volts? Would like to see the powerbill on these things.

[@bassman87]

14kva is a sizable power bill, haha.

[@polly171978]

I am Senior Oracle and SQL Server DBA and enjoy watching Ash videos :) I am your new Subscriber :)

[@jesuslovesyou1]

Thank you :) keep going

[@ghostshell1432]

Loving the content guys!!

[@firozsiddique555]

Heaven for the networking people❤️

[@enigmaticheart666]

Awesome video, loved the other one too.

[@newbiedirector1]

Brilliant Ash, welldone son

[@Mrnoobox]

my wall paper matches with you guys

[@zipp4everyone263]

"Battery room" For when you need to really crush those bugs ;)

[@TraceursMonkey]

This job looks interesting

[@cody._.--._.--.]

In the hallway at @3:30 what are those brackets along the top of the wall? Are they for temp/emer cablings?

[@marct9845]

Cody Darst they are for the television studio side of the building to run camera cables between studio and production suites

[@angusdoria]

Keep them videos coming!

[@tulsadlance]

6:48 - I have that exact same french press

[@dialerdialerston6403]

The manager doing the grunt work is crazy to me, in the states the new guy is the one that would be doing the physical work like helping the users move stuff not the manager.

[@WhoShorts_]

t's not really a manager position. He doesn't actually manage a team or is in a leadership position. Like many places, the manager is just part of the title to make it sound more impressive but its just a bog standard role within this NOC (and a number of other companies in the UK). He's not an actual manager by any means

[@vicentebarrios4607]

I would like work in a data centre 😊

[@weeraanmelden]

his wallet stuck to his jeans via a chain. There is proof that this is a proper IT expert! 10 or 10 that I will trust him with my passwords/data :)

[@xDrShadowx]

Lmao good point !

[@nadir1378]

😅

[@samuelb7944]

Where did you see that?

[@KaesOner]

why does that mean his an it expert?

[@25566]

@@KaesOner cuz he won't have his wallet stolen when the wallet inspector asks to take a look at it

[@Jamaicanboi407]

HHEEYY they hired a old guy, i still have a chance lol

[@rattanakoudomsambath6269]

Cool environment

[@jamesdeano8093]

really interesting

[@skiihendoo2929]

Cool.😎

[@Joshe505reborn]

What is a big enterprise like yourselves using a small business PBX like 3CX for (5:54)?

[@samuelb7944]

can they not?

[@Fai-MA]

Ash is energetic 😊

[@johnreycasipong3637]

I'm a student taking Network Administration and hoping that i can learn something on this. 💕

[@bassman87]

best thing to do to get experience is get your ccna, and look for a job as a Jr engineer at a value add reseller. Its fast pace work, but if you stick it out, in one year you will learn more than a guy working 5 years at a single company. Then you can choose to either leave for more money at a company, or do what I did and stay to gain even better knowledge.

[@JoshuaMeunier13]

I was in the middle of upgrading my Xen Server Orchestra VM to Debian 10 when I heard what sounded like a gun shot. Scared the crap out of me. Thankfully I wasn't at work. I did see the text that said it wasn't a gun shot. Would be interesting to find out what it was though. One can only guess a few things including something heavy falling to the floor.

[@kristopherleslie8343]

Joshua Meunier nothing like XCP my friend. Glad to see another brother in the race.

[@samuelb7944]

The door slammed, that’s what made the sound.

[@FailCommando]

What salary could i expect as an NOC engineer? And do they need to be graduated engineers?

[@WhoShorts_]

pittance

[@petersoule6084]

what headsets are those at 01:55?

[@jordanjames4182]

Peter Soule Jabra wireless headset. Not sure exact model.

[@KSSilenceAU]

​@@jordanjames4182 Jabra Evolve 65 IIRC, they are bluetooth. Some people have issues with them. I have the Jabra Engage 75 Stereo which is DECT Based (the Dock has Bluetooth though), and its very reliable.

[@HITARIX]

Why do you guys have barking dogs and shooting guns in the DC?

[@markhill4153]

Without ASH this channel would be nothing... i hate it when other people film... let ash do the talking, he nails it!

[@HiteshKumar-sp7ls]

Shutup all are good

[@marcusaurelius6607]

people who do the actual job sit in crammed room with no windows, bosses sit in well lit office spaces. classy.

[@Nicolai0901]

Since it is the NOC it actually makes sense for a room like this. They have so many screens on the wall that any light on them would just be bad. And They seem to run around in the Building alot aswell and a datacenter is windowless most of the time

[@dunnokki]

Lighting yes, but even more importantly, security. Compliance with security policy, guidelines and contractual requirements usually prohibits windows in such locations, especially if you have customers in government, financial, healthcare, etc. And ofcourse it's a compact space, so was every monitoring room that ever was. That's efficient (team working) and it's best practice.

[@unzagi]

What do you suggest Marcus? Sit in the car park?

[@KaesOner]

In the data centre i work at the NOC team are not allowed to eat in the good, well furnished lunch room with all the commercial/business team. They have to eat in a designated sub-par lunch room with cheap appliances and no windows.

[@user-eu7zf3ek1z]

Is Denis from Russia or other slav east Europe country?

[@WhoShorts_]

8:33 'high speck calculations' -_-

[@johnchristiandejesus3164]

can i apply here as a trainee? haha

[@SHAHZADKHAN-by8sf]

Tail gating :)

[@husher5142]

he scanned lol

[@nikhil1133]

SDM in India behave as they are the CEO or CIO of the company...Mr Raghupathy watch this video.....😂😂

[@sandipgarai6074]

Nikhil Ram which company bro??telecom sector?

[@gegounaris]

One person, many hats, NOC manager, NOC on duty, Site n facilities, HR, logistics and SDM! Is this really working?

[@WordlyAnkit]

It's a small NOC so bit easier to manage. A lot more people report to the SDM to get these jobs done. I've seen 150 heads under a SDM. So yes it's a big responsibility and a tiring job.

[@WhoShorts_]

It's not really a manager position. He doesn't actually manage a team or is in a leadership position. Like many places, the manager is just part of the title to make it sound more impressive but its just a bog standard role within this NOC (and a number of other companies in the UK). He's not an actual manager by any means

[@bradleystannard3492]

You guys hiring?

[@HiteshKumar-sp7ls]

But how much they pay ???

[@Starlite123]

4:18 the door code is 4321#

[@javieralvarez2219]

. ...... .

[@unzagi]

BREAKFAST