A New Model for Regulating Aged Care

We’re developing a new model for regulating aged care as part of the changes to improve the quality and safety of aged care in Australia. We hosted this webinar to share the details and seek your views on the proposed changes.
0:00 Welcome and introduction to the A New Model for Regulating Aged Care
3:31 What is regulation
5:02 Why do we need a new regulatory model?
5:08 Raising the quality of aged care
8:54 Universal provider registration and re-registration
10:45 Proposed provider registration categories
14:20 A system that is easier to access and navigate
15:23 Building provider capability
16:43 Enhanced complaints and feedback mechanisms
18:52 A strong regulator
20:39 Transitioning to the new model
22:54 How to provide feedback
23:25 Update on legislative feedback
28:40 Whistle-blower protections: What did the Royal Commission say?
34:14 Q&A
58:50 End
Presenters are:
Caroline Turnour, Assistant Secretary, Harmonisation and Assurance Branch
Mel Metz, Assistant Secretary, Legislative Reform Branch