Aftershokz (Shokz) Aeropex Repair

[@corvocc.3613]

My Aftershokz is same problem. So this video was very helpful. Thanks.

[@juanmacias5922]

I love my AfterShokz, I was given a pair by a rep, titanium I believe, but eventually after years the speaker became loose, or just busted, then as I shoved them in my backpack, the stem broke off like yours! Bought a pair of Aeropex, and I believe the battery just started to malfunction, got my most recent pair with their two year guarantee. :D

[@lardboy3901]

I had my titanium band break in half and peeled back the silicone. Cut a ball pump needle in half and put the titanium pieces in each end and it’s fixed.

[@mariellamas9231]

I had the same issue four months ago. Based on your video, I filed a claim explaining the issue, after few weeks they approved the replacement. I had to send the old ones back to them. Now four months after, same thing happened but on the other side. I'm filing a claim again, fingers crossed. I really like my headphones :(

[@zero_earth]

Aftershokz rejected my request to repair my headphones. they were great but if this is so common its worth letting people know about the flaw.

[@HSRMF]

hi everyone,can you help me to figure out the wiring of multifunction botton ? i tear my headset down and couldn't wire that botton ! it is the botton on the right side headphone ..

[@robothebobo]

Mine broke after less than a year, in the same spot, but the design of mine looks different inside. There's no exposed titanium in the band, but rather a plastic end that is supposed to lock to two pins embedded in the end of the headphone section. The strange thing was that the plastic where the pins were embedded was completely crumbling away, as if there was something wrong with its composition. In any case Shockz was good about warrantying this pair.

[@robertjones3223]

How about heat shrink to replace the silicone, then cut out the charger port?

[@6581punk]

Was about to suggest that.

[@backofficeshow]

I wonder if there is a high modulus tube that will shrink down enough, that would definitely be an option. I might look for some

[@timhanson9049]

Great work, patient explanations, and many valuable, contextual musings, thanks! I discovered precisely this failure on my aftershokxz (sp?) this morning; googled “aeropex repair”, found this in 1st or 2nd place, and am very happy. Thanks, too, for mentioning the two-year warranty: I will try that (again: this is already my second pair, the first failed audio-wise on one channel immediately). This pair is about 15 months old.

[@backofficeshow]

Thank you Tim, always nice to know someone found my "talking to the void" useful 🤣 Hopefully they will send you a replacement!

[@sachaeinzig-piling1058]

Hi there, just out of interest did you fill in the warranty claim on your headphones? Mine are the about 18 months old and have has the exact same break as yours and the video. I was just wondering what description you put as well as the category for why a claim was being filled in? TYIA

[@timhanson9049]

2 years ago I recall struggling a bit to first to register the product and struggling more to file the claim. This time it was much easier: I made contact via e-mail, we went back and forth a couple times and I eventually found my picture of the original receipt and included that. I think that's the main thing they wanted; they didn't seem terribly concerned about how they failed or anything. (This time they were even gracious enough to send the replacement to where I live as opposed to the vicinity of where I bought the original pair while on vacation.) Good luck with yours. @@sachaeinzig-piling1058

[@timhanson9049]

@@sachaeinzig-piling1058 p.s. Found the serial number! Took a picture of the card that came with it and found it now searching for "openrun" (btw, that is the model -- I was wrong above) in pix. (Searching for text in pictures has gotten much better in recent years!!)

[@mikhaelsopararonsilaen8884]

May i get the merk of the glue ?

[@backofficeshow]

I think it was Loctite Hysol 3423, but any epoxy resin should work

[@prcr8tion]

This happened to two of my Shokz Openrun Pro. Unrepairable. The cause? Leaning against a headrest, which pushes the headphones forward until your ears stop them from going further, which in turn bends the side outward and snapping the band at its weakest point. Titanium band? 😅. Even before that, both of the headphones suffered silicone covers peeling off and the plastic button covers falling off and get lost. I had to use something pointy to depress the tiny metalic buttons in order use them.

[@backofficeshow]

If they made the whole thing out of titanium, it might stand a chance 🤣

[@savagebushranger7953]

Gee, that sounds even worse than the original Aeropex. Talking me out of buying one as a replacement!

[@ivansobubblehead]

Do you mean the earband between the button panel and the speaker? I've just got a snap on my left side and everything is still working as normal except the position feels a bit off. I'm wondering if stuff like sugru would help.

[@pkp6791]

Do you know where I can get a replacement cover for the volume button? Mine came off and I cant find it. Thanks!

[@Trucidek]

I got the mail confirmation that they would not repair mine but send me a new one... Not gonna landfill my old one so i'm here because i'm gonna try anyway 😂

[@backofficeshow]

Did it break in the same way?

[@Trucidek]

Sadly not, mine is the power button not working anymore (stays pressed forever when he feels like it), which I thought was caused by the front silicone becoming loose and had some shower water in... After opening (way easier than I thought!) and investigation; the solid plastic of the power button seem to have been broke for a few month (it was then harder to press) and, pressing harder for months caused a leak in the secondary silicone layer for the buttons ! The said button was oxidised like hell. I cleaned it up and now can get it on/off by making contact with a screwdriver I get my replacement monday, after that I'll order a couple of supplies and a new button, and unsolder the old :) The headset will not be as water resistant as before, but it makes me mad that they prefer to send free stuff instead of repairing... I can't stop thinking about the landfills full of repairables.

[@backofficeshow]

@@Trucidek best not think about the billions of disposable vapes then

[@shannonpeacock3509]

@@TrucidekAgreed. Grateful there are others who consider these things. 🙏🏼

[@shannonpeacock3509]

Any particular recommended epoxy?

[@DavidLunney]

Mine broke on the other side. Seems to be less of a slot to insert into but I'll try this method anyway. I didn't have to cut the silicone outer later it just peeled back

[@TavoBautista]

Me too bro, same side like a week ago, too sad.

[@TheUsualSuspekt]

I loved the old ones. Only had to swap it once. The new rebranding, I swapped constant times. Now I have no warranty and conveniently the multifunction button fell off.

[@backofficeshow]

Sounds awful. More often than not I am enjoying the extremely cheap in air pods that come from Amazon with their own charging docks. £10 goes a long way there to a solution that actually sounds a lot better than the shokz

[@TheUsualSuspekt]

@backofficeshow I have something similar but they aren't bone conduction. They do ok for battery life though

[@kimchi_taco]

same mine. design fault.

[@backofficeshow]

I bet most of them fail in this exact same way

[@LEiLaStUPiD]

Same thing happened with mine and I couldn’t get a return because I didn’t have the receipt 😭 the email with the receipt was deleted or something and I just have broken shokz and don’t know where to but all the stuff to fix it

[@peteglass3496]

Slightly different design around the charge port and button to mine. I feel the flexible central wire shaft on yours didn't go deeply enough into the earpiece section to have sufficient support and hence the failure. Could be either design flaw or fault in making, I'll try not to strees mine too much from now on. I only tuned in to see if someone had found a way of replacing the battery, it definitely looks too sealed up!

[@prcr8tion]

A design flaw or intentionally made to break after so many stress on the band.

[@savagebushranger7953]

​@@prcr8tiondesign 'feature' - they possibly get a return customer.

[@FoxBox72]

Ive had 3 pairs of OpenRun fail on me in 3 years - 2 with failure of the on/off button, one shorted out and died after going on charge whilst sweaty. Great function, questionable reliability.

[@HughONeill]

How has the repair lasted since? I tried something similar with mine but with epoxy putty and a bit of piano wire to reinforce, but was a fail, now my replacement set has snapped and are not eligible under warranty, so about to give them a go!

[@backofficeshow]

I can't remember when I made this video, but the repair is still holding strong. I'm quite impressed, especially considering I didn't really take too much care in it. With a bit of time and good epoxy I think your repair will probably outlast your need to use them

[@HughONeill]

@@backofficeshow Brilliant thanks, the break doesnt seem that bad this time, mostly a crack, do you know of any drawbacks in using superglue (inject into the crack) in combination with the epoxy on the joint? and can you recommend any brand of resin?

[@backofficeshow]

@@HughONeill I never recommend super glue for anything 😂 I think a brand such as araldite or jbweld is best. They have a few varieties, including extra strong and quick setting versions

[@blueckaym]

Nice job! I wonder if and how to hack some shokz openrun (2) so that they support direct cable connection. I need that in order to setup a CROS SSD hearing aid without blocking my only good ear. I'll appreciate any advice!

[@backofficeshow]

I think your best bet would be to use a cable to one of those small Bluetooth transmitters and pair that transmitter to your shoks

[@rosataylor8217]

Wow thanks you so much ❤

[@backofficeshow]

No problem!

[@ramonlopez5191]

buenos dias como se llama el pegamento que le pones . gracias

[@saulm5100]

Loctite 9492

[@sachaeinzig-piling1058]

I have the exact same issue with my aeropex headphones, just out of interest, what did you put as the description for your warranty claim, and what category did you put it under? As in my eyes, it has always been a weakspot but apart from that they are brilliant headphones!

[@pedrochia4567]

Hi I got the same issue, but I dont know how to claim that. What did you do to solve your issue?

[@sachaeinzig-piling1058]

@@pedrochia4567 I still haven't received a reply from the original video poster, have you had any luck?

[@backofficeshow]

I can't recall what I put on the claim form - it's possibly something they change frequently, other than it broke at the band. They asked for a picture too confirm, and I sent them one.

[@ninian27]

I love these headphones but so frustrated. They keep shutting off for me every 20 minutes or so. I got one replaced under warranty and second pair does same thing immediately?? Doesn't matter if connected to a tv, phone or watch. It makes like a buzzing noise and just shuts off. Anyone else get this?

[@justoneofthesheep]

Should have used black sugru moldable glue to repair the silicone. Would have worked a lot better + you can smoothen it with soapy water once it starts to cure

[@maxreznitsky3683]

I have the exact same problem. Could you please clarify what epoxy / resin you use here? It should be something that's suitable for high-temperatures, gluing down a heat sink? What will happen if I use a "gorilla" super glue instead?

[@backofficeshow]

Any epoxy should do for this application. I just used what I had to hand. Super glue definitely will not work

[@huhi7930]

@@backofficeshowI’ve try glue or super glue didnt work, gonna try with epoxy like yours one, thanks for uploading 👍

[@prcr8tion]

You have to peel off the silicone and look. Mine did not dislodge as in this video but snapped off. Unrepairable.

[@backofficeshow]

I bought some cheap in ear ones from Amazon for £9. I think I would just consider buying a bunch of those in the future, good enough and no big loss if you lose one

[@dilaraatabas600]

With mine, white cable cover also broken. How to cover that before apply epoxy

[@rkellusturner]

Thank you

[@nahahasina1132]

Same isue but they wont replace it because its not part of the warranty. BULLSHIT

[@reginaldbutler9379]

My headset has the boom on it, I can hear great but people can’t hear me, what do I do about that, I forgot the headset was in a jacket and it got washed and dried

[@ReallyBigBug]

Mine mechanically is ok, but looks like wire inside failed: in some positions left one do not vibrate/sounds :( Also silicone touching skin is peeling off :( And it's like 3 years i own them, so no warranty :( Thanks! Now when they completely fails i will not be afraid of disassembly! :)

[@clonmult]

Was hoping that your "break" was the same as mine - I've just had the second pair in a row that have had the power button fail. And each time, over the warranty period. They're brilliant, but for me rather fragile.

[@backofficeshow]

I suspect they are best suited where fitted and left alone. Using them as a work headset, tugging them in and off definitely takes their toll

[@clonmult]

@@backofficeshow mine have only been used whilst training - only put on/taken off a couple of times a day. So only switched on/off twice each day. Two sets of them breaking in exactly the same way in sequence, albeit over 2 years apart is irritating - they're a darned good headset until they break!

[@Trucidek]

The power button is the biggest weakness of those headphones... It has no real support, except its own solder and the board. It bends with time and it's harder to press, so you press further, and end up breaking it :/ Mine broke but somehow kept in place and worked, but pierced a hole in the silicone and took water in. xD Getting replaced in 2 days but i'm gonna repair those...

[@iguanavic4834]

​@@backofficeshow how do i fix one of the ear pieces on my openrun pros

[@ayobamialli6325]

but can i get to change the battery

[@KardingMagilas-sv6dn]

What is the color or wire to chargingloint

[@JebusPrimeDLC]

Which loctite resin did you use?

[@backofficeshow]

LOCTITE 9492

[@MrRockrobstr]

My on off toggle switch stopped working.

[@seangeeling]

Same. Now they are useless.

[@TavoBautista]

Mine broked too!

[@МарселоФаткулинский]

good job. thx a million

[@kylieh916]

I would use Sugru.

[@OliverCHO-o1w]

You're ADVENTURER! Great try. Thank you.

[@richardlord7775]

Clearly designed to break so you buy more headphones. To be at it's weakest in the most important place. It's designed obsolescence.

[@JakefromSF_NM]

Windshield glue and good to go