All the faults on this box fresh Canyon Endurace CF SLX with full Dura Ace!

Fresh from the box this customer had concerns their new Canyon Endurace CF SLX was not quite right. They were right.
Visible faults include:
Rear Brake not Bleed, oil residue on rear caliper
Rear Caliper missing bolt spacer, retaining pin not fitted correctly
Rear caliper misaligned.
Cranks have play left and right despite preload ring being wound in. (Missing Spacer)
Rear wheel wobbles, most likely the incorrect axle supplied.
Brake hoses rub frame and vibrate off handlebars
Chain rubs front mech in highest and lowest gears.
We have not gone any further than a visual inspection. There are enough faults here to ask Canyon for authorisation to put right before we go ahead.
#canyonbikes #CanyonEndurance #bikemechanic

[@vyas555]

Great presentation, crisp and to the point. Thanks for publishing this and bringing to light the quality control issues in the bike industry.

[@Mapdec]

Thank You 🙏

[@chriswright9096]

@@Mapdec Yeah, you kept the emotion out of it. Must have been hard, but the right thing to do.

[@63Baggies]

Agreed, I was NEVER going to spend that kind of money on a bike merely for commuting, occasional fun and general transport; this video has convinced me that I'm right.

[@Dangling_Carrot]

Your video should be implemented by other KZbin folks. You went right to it no bs. No music either thank god. KZbinrs could improve with no music . Great information too thank you.

[@Mapdec]

Thank you.

[@soapowejazz]

that's why I build all the bike by myself. First a quick visit to the bike shop to face and chase the needed bits and then building up. It takes me much longer than a professional mechanic, but I put so much care into it that nobody else would ever do unless it's their bike. Thanks for exposing this. I had a canyon 4 years ago and it was flawless. But apparently such issues are happening more and more often. There is probably just too much pressure on the people doing the assembly of those bikes. After you have don 100 of them you almost don't think anymore at what you are doing and that's where the mistakes start to happen. It's understandable, but not justifiable given the amount of money you pay for such bikes.

[@Mapdec]

That’s cool you do that, but you should see how our mechanics get obsessed with cable management and bar tape 😎. They take immense pride in their work.

[@draugmithrin]

Left my last job where quality control went to hell, I would not let anyone else work on my bikes. Took years to get all the tools and knowledge to use them, but never without a bike waiting for repairs like my other club members experience.

[@joofholland]

I have the same Endurace and a Canyon gravel bike and they are absolutely superb. You must have had bad luck with the person that did the assembly and also bad quality control. I am sure Canyon will be ashamed to see this big mistake

[@ltu42]

Funny, to me it sounds like a recipe for missing all manner of spacers and ending up with the wrong size axles. How do you ensure that you have all the small bits and bobs and that all the parts work well together?

[@soapowejazz]

@@ltu42 I like technical stuff and I have two books on bike repairs. Plus I’m an engineer so it also helps a bit. And I’ve watched loads of KZbin videos and gone through many forums. Lots of incorrect information but you always learn something. And if you look on the manuals of the manufactures you very often find the info you need. You just need to know where to look. At my first brake bleed I was quite worried of messing it up. But you learn. Take an old bike. Disassemble it completely snd mount it again. Then you understand how everything works. And the good thing is; once you know how everything works together, it’s much easier to troubleshoot whatever problem you might have. You also need to enjoy it though. And never forget that it’s only a bike, not a space shuttle ;-)

[@TheCharnwoodCyclist]

Truly awful, I’ve just recently returned a Giant Defy for a lot less than this. The Canyon is a £7k bike, to say it’s not fit for purpose is an understatement. Send it back, then tell everyone you know how crap it was, these companies need to learn what is and isn’t acceptable when extracting this much money from their customers.

[@Andy-co6pn]

That's the problem with direct sales bikes, often it's a wait to get it, then it's a ball ache to box it up and send it back. Doubt they'd give you a refund, they'd just send a replacement theybcould be just as flawed. Moral of the story, avoid direct sales

[@RohitSharma-yr7li]

@@Andy-co6pn I don’t believe the direct sales strategy is an issue. If a bike is advertised as a quality build, then it must arrive as such. The issue here is with the lack of quality control and utter negligence of the customer in relation to the intended product. Having said that, this is why cyclists should respect and support their lbs.

[@aitorbleda8267]

@@RohitSharma-yr7li Canyon bikes used to be cheap compared to the competition, and excellent customer service. Covid happened, and shortages.. so now they are quite awful.

[@Andy-co6pn]

@@RohitSharma-yr7li I'm jot saying it's their strategy, it's just far more of a ball ache dealing with any issuses or even warranty recalls .

[@gymkirk3877]

@@RohitSharma-yr7li it’s hard to support your lbs when they still cannon get a bike in stock.

[@jeffb1700]

I have purchased two Canyons. One came flawless, one need quite a bit of work to be rideable. Canyon responded quickly telling to me to take to my local bike store, have it sorted and they will reimburse me. it only took a day or so to sort which included replacing a cable and derailleur hanger and some fine tuning. Once I scanned and emailed the bill to Canyon, they reimbursed me electronically the same day. While it was disappointing at the outset, the way Canyon stood behind the product and responded quickly was encouraging. I ride both bikes regularly and have had zero issues. I still recommend Canyon. Very good bikes, great support. (But what happened in this video should never have happened.)

[@Mapdec]

This is the system that works. I am sure Canyon would have done the same here, but the customer just wanted rid of it.

[@Mapdec]

Update, turns out the axle might be right, but is is restricted from fastening all the way due to how the mech hanger and frame interact.

[@Tibike]

faulty design then ?

[@gnufoo8478]

OMG. I would love to hear the 5y old now 🥹😂

[@GingerBoy1974]

thats makes it unfixbale then? without a new design of hanger and frame. shocking! loving th channel. just stumbled across it.

[@bradsanders6954]

And how do the mech hanger and frame interact? Dont leave us hanging.

[@arcoulant87]

Then its the wrong axle !

[@leggy5294]

I bought a strive cf 8.0 at the end of 19. It was cheaper than the parts alone without frame and damper. In the past i had built my bikes myself so everything tecnical i do myself. Im super happy with my strive.

[@forestkan459]

Bought a spectral back in 2020 which eventually cracked. They used my old parts and swapped them to a new CF frame (old aluminum) and sent my bike back to me. Unfortunately, almost all the torque values were completely wrong and the linkage bolts were barely done up. There’s probably immense pressure on those mechanics to get things done quick to save cost and that’s how canyon provides such great deals at the expense of workmanship

[@ThatGuy-mf9ye]

Anybody that's worked in a takt time obsessed plant understands that it's not always the people working on the product, it's managements obsession with speed. This is very common in manufacturing and commonly implemented incorrectly, i.e. leaning too heavily on "efficiency" with a process that isn't properly controlled/automated.

[@samanthagedd]

More people need to see this, great design is nothing without quality manufacturing and assembly.

[@docmccoy9813]

The good thing of the DIY concept is that you do it with "love". So, IMO, build the parts and DIY: if you don't have a rush, it may be cheaper and more satisfying, and you'll learn a lot. Also, don't forget the big middle finger to the industry.

[@kidkarbon4775]

Things happen in all industries, the thing that offends me on so many levels are things like the caliper spacer which exhibits a lack of care as well as a lack of quality control. Every single new bike should come with the QC sheet sign off supplied to the consumer imho, that way we would actually know what is supposedly checked or not. I appreciate your efforts to highlight these issues in a factual and informative manner. I hope it encourages the manufacturers to do better.

[@Mapdec]

I totally agree. I think the UCI sticker is being used as some kind of smoke and mirrors quality assurance. I think the industry needs to get a fro on this.

[@hjuha19010]

new to the channel. I am a 20 year garage mechanic and I learned a bunch from this video

[@Mapdec]

Great to hear Sonny. Thank you.

[@mikegbabcock]

Great video. These embarrassing flaws need to be called out- especially now that 'entry-level' bikes are $3k. I got a high end enduro a few months ago and was shocked that the centerlock lock rings for the brake rotors were loose. Then my lbs (whom I didn't buy it from) gaslighted me into believing it was normal to have a little bit of play. Imagine having loose rotors on a 150mm enduro! In another situation I had to buy a new carbon wheel for my gravel bike from the same lbs- when I asked them if they'd used a torque wrench on the rotor centerlock they actually boasted that they tighten them by feel. I immediately re-torqued every bolt on the bike. I assembled dozens of mid to high end bikes as a mechanic/salesman at a bike shop about 15 years ago. I don't recall any of these out of the box flaws and sloppiness. And that was when a top of the line bike was $5k.

[@Mapdec]

I think if you were building the bikes you would probably just fix them as you built and not think too much of it. These Canyons are supposed to pretty much ride ready though.

[@robhogg4663]

I have the Canyon Endurance was delivered in June with the following issues, burst seal in the rear brake lever, rear brake caliper loose, block loose, bottom bracket not seated properly. I did expect some self assembly but... Oh and a creak that I eventually diagnosed to the seat post rocking back and forth and it required a single wrap of electricians tape to shim it out at the top. I love the bike, probably wouldn't buy another

[@T80-h8t]

Interesting… I had a Canyon Inflite some years back. It’s a CX frame, but the model built up as a road / winter bike. First ride out and the rear (hydraulic) brake “bled out”. I was the wrong side of some big hills in Wales, and had some pretty hairy downhills to contend with, on 1 brake. Canyon were v apologetic, a v quickly authorised my LBC to remedy failings. They sent me a nice Canyon jersey too. It was a bit of a fadge, but I got a good result from them.

[@Mapdec]

They do tend to fix things, but only if your astute enough to know they need fixing.

[@GNX157]

You should check every bike you get like this for a misaligned derailleur hanger. Most bikes from new are not right. Also check the disc brake flat mounts for trueness with the Park tool alignment gauge ($500+) Most bikes have this wrong as well.

[@chriswright9096]

I'm praying my wonderful 2012 Tarmac keeps going. I'd hate to be in the market for a new bike right now and have to navigate my way through all this crap.

[@GNX157]

My kinda channel. There’s lots of screwed up bikes right from the factory. I got a Cannondale Topstone 105SE that had too long of a chain. The b screw was run all the way in to pull the upper jockey wheel down and back to take up the slack.

[@alphasportstv]

Glad I saw this, almost clicked "Buy Now" on a new Canyon CF8 SL last week but held off to give it some thought and do a bit more research, and ended up coming home today with a 7 year old Cervelo C3 Disk w Ultegra in mint/as new condition for 1/3 the price, and am delighted. Canyon's website prices are appealing until you add the 28% in local sales tax, shipping and customs charges that we pay in Canada, then it becomes definitely overpriced...by a lot (just shy of $7000 CAD). In contrast I could have bought a brand new Colnago V3 for $5000 all-in, too bad the color scheme is awful !!!

[@MrVanagon1]

I hope we get a follow up video on the response from canyon on the repair

[@robbeelsas]

This type of stuff is exactly why I built my own bike from the ground up (the only thing I didn't do myself was lace the wheels, that's just dark hocus pocus to me). However, I'd not recommend the DIY approach to everyone. That said, if you have a basic understanding of Newtonian physics, a healthy thirst for Park Tool videos and the knowledge contained in Shimano service manuals (please do go Shimano, their documentation is above and beyond), lots of patience, and are firm believer of the fact that the end result will always reflect the quality of the tools you invest in (seriously, it's fine to cheap out with Chinese components once you become a more advanced mechanic but you should *NEVER* cheap out on tools), then you'll find that building your own bike is quite a cathartic experience. Moreover, in the sort of upper level bike range (where predatory companies like Specialized and Cervelo make their biggest margins) you could save a pretty penny and get your bike months before you could have a new one delivered from the shop. That said, you might still want to support your LBS and so you could even enlist their help and have them build it for you in exchange for labor cost (although not all of them are willing to do that because a lot of people inevitably supply them with the wrong parts).

[@mikicastan]

I always build bikes by my self.i would never buy allready asembled bike

[@johnattard7992]

I have had a Canyon Exceed CF SL 7.0 for 4 years and it is excellent. I have replaced worn parts, as you would expect, and it is still a pleasure to ride. I bought it directly from Canyon at a competitive price. However, I have seen their bikes get more expensive over the years as their presence in the cycling world grows. I suspect their expansion has resulted in a dilution of expertise in some areas and more of a focus on profits over attention to detail. I don’t think I can afford to get the same bike at a similar price (relatively speaking) from Canyon now. Also, given an increase in quality concerns I have come across recently, not sure I would risk it now. Such a shame.

[@the.communist]

Yes canyon used to have good prices before sponsoring some pro teams n giving in to the profit-above-all corporate world

[@kidkarbon4775]

Totally agree, just the way in which Canyon responded to recent seat post issues highlights a lack of consideration for consumers only equalled by the likes of SRAM and Dolan. Canyon have been damaging their reputation for the past few years, it's very easy to slip from being seen as offering value to being seen as cheap and poor quality

[@abyssQT]

I cant resist giving you credit for your great explanations and insights. Great video my guy! Thanks for your explanations, it's highly appreciated. I ordered an ultimate which is about to be shipped within the next couple of weeks and I will definitely keep your video in mind.

[@Mapdec]

Thank you and I hope you get a good one.

[@mohawkin]

If you don’t mind saying, what condition was your bike in when you got it?

[@brothermaynard3759]

Saw a recent story on GCN about Canyon. They have an assembly-line type of production floor where each mechanic at each station along the line has 80 seconds to complete the task assigned at their station. Thought to myself at the time that Canyon's build method, seemed like problems waiting to happen. I guess so.

[@Mapdec]

They were so proud of their assembly line.

[@ByronWWW]

Everything from Lamborghinis and Ducatis to Toyotas is made that way and a bicycle (despite the prices they manage to charge) is a significantly simpler object to produce than a Lamborghini. The problem is the application of QA which needs to be done at key stages along the delivery pipeline with the ability to either stop the line in a severe case (maybe spotting that every carbon frame is completely out of shape and they need to stop production of more frames for the bin?) or pull things from the line to fix and root cause if it's simple torque issues (mechanics torque wrench is out of calibration?) or bolts done the wrong way (mechanic education time?). If you had a single mechanic doing the whole bike, you'd have constant, large variations in quality in the same batch and the cost of QA would also be massive as you wouldn't be able to use any type of sampling methods as part of the quality controls, every component on every bike would need to be tested and you'd still have large variations.

[@cameronmclennan1664]

That’s quite interesting. Production line has proven to be very effective over time. One of the big differences however is for a motor vehicle, they design the vehicle to be assembled on the production line. There is significant effort put into self locating screws, bolts, removing degrees of freedom when assembling items etc. That is how they use their house of quality to improve again and again, reduce assembly time whilst improving quality. For a bike …….. we’re just using the same stuff that I dare say hasn’t been optimised for assembly line production. If they make an error they need to be able to call it out, or found via QC without heavy handed repercussion (not suggesting this occurs). It’s all about quality improvement. Maybe this is just a process in time and they will work to improving as time moves on. Very competitively priced bikes though.

[@76booge]

Just discovered your channel and it's very informative. I've gone through issues with a Lynskey frameset, paid hundreds of my own money to fix problems that shouldn't have made it out of the factory. Advice from Lynskey was poor on what to do, thank God for good bike mechanics to fix issues regular people like me can't.

[@Mapdec]

Sucks. I’m sorry to hear. I though Lynsky had gone bust through. Did not know they were selling again.

[@lemonshire1]

jesus christ, unbelievable quality control

[@MrJimyabut]

Thanks for posting. I am planning to buy this exact bike but now having a second thought.

[@Mapdec]

Lookout for the follow up this weekend.

[@bogdanc2309]

Got a new Grizl Al7 in March, was perfectly assembled, all settings were good. The video is quite interesting but I have some doubts a bike in these conditions could have passed a quality check.

[@KNURKonesur]

I recommend you watch some videos by a chap called Hambini and see what passes quality checks ;)

[@bogdanc2309]

@@KNURKonesur thanks for the recommendation, interestingly enough many riders from my team purchased Canyon bikes in the past three years (endurace, grail, grizl) and the only fix needed was to set the rear derailleur. That is why I find this a bit strange...but hey, sh*t can always happen...

[@KNURKonesur]

@@bogdanc2309 yeah absolutely. Nobody will ever know what the extent of the problem is unless someone reports on every single frame and build coming out of the shop/factory. Everything here is anegdotal and shit happens. Some people report it, some people chat on forums, some people never notice the issue and think it was supposed to be like that.

[@bogdanc2309]

@@KNURKonesur I agree, I just wanted to point out that, as you say, everything is anecdotal. From the comments I see people discouraged on getting a Canyon bike, while in my experience 100% of them were well assembled and set (on a sample of about 10 bikes). They are great value for money. I would just recommend to bring it to the LBS if in doubt, don't wait 1000 kms to do so :D

[@thedronescene7474]

Canyon Build that bike on a Friday at 4:59PM.

[@1rickqwert]

Thanks for pointing these issues out, Canyon's reputation has sunk in the last few years and some of flaws on this bike prove it.

[@tangoengineering]

Great vlog and content loved it cheers

[@bradsanders6954]

My 2022 Endurace has been, and is perfect. Its the best road bike Ive had............people ride it and some have gone out and bought Canyons. Canyon is set up to take any bike back easily and do warranty work. Mine is the lectric shift Ultegra. Canyon sells tons of bike especially in Europe.

[@Mapdec]

Totally. This isn’t so much a roast as an example of what to look for on delivery.

[@waynosfotos]

To your door delivery, for your convenience, small print, our apologies, we don't gurrantee it will be built as per specification. Enjoy your ride with canyon. 😀

[@Mapdec]

Sums it up

[@TDZed]

Friend of mine got a new Canyon Grizl and had the same issue with the rotor big ring not being true. So the chain would rub slightly on the FD during pedaling making it quite annoying. I think this is a quality issue with the Rotor rings. These are hardened aluminum, so they are getting warped at some point during production. My friend ordered the one piece Rotor spider and 2 rings and that solved the issue.

[@Mapdec]

Good info thanks.

[@stefannewels1823]

What annoys me the most, bike manufacturers transfer the hassle right to the shop and us mechanics, knowing about the issues. I work in a Cube store in Germoney 🇩🇪 and about every second bike has problems with: Flat mount tabs not square, overfilled brakes, poor assembly in general. Btw: Cube explained those problems with new personal at the production line which isn't trained enough.... My College who does the Endcontrol after our apprentices build the bikes (a topic of it's own) has one of the worst jobs since you know when.....excuses in my opinion for still maximising the monetary outcome for investors. Heaven's sake I "only" have to repair and service already used bikes and, of course, the special cases. And yes, I still love to be a mechanic 💚 Keep on rolling and awsome channel 👍

[@Mapdec]

Thank you Stefan. Bikes have become a very disposable commodity and has turned production into too much of a sausage factory.

[@maddoc68]

I used to ride a canyon ultimate with a mechanical dura ace for a week. It had so many issues that i returned it and switched brands.

[@Mapdec]

Such a shame. I hope you found something perfect.

[@MattDamond]

That's insane all the QC issues. I'm guessing the tech who built this up maybe had a few too many drinks the night prior. I have a lower spec 105 Endurace and out of the box only the front and rear derailleurs just barely needed adjusting. Regardless, loved the video and sub'd for more!

[@Mapdec]

Thank you

[@adamhindle9215]

Good video. The elephant in the room is the headset bearings, which are super skinny - but aero! - and wear out in no time. Thanks Canyon.

[@Mapdec]

Lol. Those Accros bearings. Skinny, rare, expensive. At least they save a gram or two.

[@Joe-yr9oy]

Direct to the consumer in a box. It’s a cheaper business model then having retailers assemble and tune your bikes. But this is the compromise you need to accept. You might/will need to still take it to a bike shop to get putt together properly, even if it’s just to check things that aren’t as obvious as these faults

[@ivanobovolenta4528]

Wow, very interesting.

[@V10Jon]

My friend just took delivery of his Speedmax CFR yesterday. As soon as he installed the wheels and checked the brakes, the fork wiggled and was loose. We were able to loosen the entire front end up, and re-snug up the headset cap and stem. (Not the easiest job on a TT bike!) Luckily all was good but definitely not something you want to deal with with the top of the range model. He called customer service and they wanted him to take it to his LBS and pay out of pocket, what a joke.

[@Mapdec]

Oh wow. Did they not offer to reimburse? They often do that.

[@alexflorance1111]

I had similar problems with a cube bike out the box. Gears and brakes weren’t set up properly at all, and the cables and hoses were cut so short I couldn’t lower the stem

[@driventomadness117]

*Hambini* has entered the chat.

[@garna3150]

I bought exactly the same Canyon CF SLX Di2 Dura Ace - again, brakes not bled correctly, bar tape had gaps/split, light weight inner tube had a split so tyre was deflated - £70 later in the bike shop, all fixed. Canyon paid up without a quibble and sent new bar tape too with good communication with their UK Leatherhead office - so after a disappointing initial experience, now have a great bike. Canyon need to up their QA procedures and train their staff better.

[@Mapdec]

Bike shops to the rescue.

[@KikeLiLK]

My Bianchi came with long cables on the handlebar too, Di2 push buttons vibrations, the rear derailleur hanger loose with the subsequent problems to adjust the gears and the premature wear caused till I discovered where the problem was, the headset was loose too, saddle post without carbon paste and therefore hell of a cracking there when pedalling and a couple of things more that made me thought about from where or how far the laughs of the brands managing people could be heard. They are charging us more than ever while they are reducin the costs and increasing the margins and the profit/benefits to the max🤦🏻‍♂️

[@Mapdec]

That sucks. Was this from Bianchi direct?

[@KikeLiLK]

@@Mapdec Indeed. It was through my home town retailer but directly from Bianchi. While I really appreciate people at my home town store, they weren't aware of those issues and I had to go to store and tell them. The only thing that took me sometime was the rear derailleur hanger which the only thing they did and I done was to keep adjusting the Di2 via E-Tube but obviously, it kept constantly being not properly adjusted and one day consciously checking the bike and looking for that specific problem y realized that the hanger was loose...It was a mixture of frustration but relief at the same time😅

[@Mapdec]

Such a shame a bike shop let a bike go like that.

[@KikeLiLK]

@@Mapdec Wholeheartedly agree with you man

[@PeakTorque]

Think you're wrong about the axle. The hub bearings never ride on a through axle, it just is there to clamp the assembly together. The hub has its own axle that is hard press fit in the bearings. Probably the dt axle is one length too long, so the inboard end of threaded length is bottoming on the hanger thread and is not providing any clamping. My local shop would refuse to work on people bringing in fresh Canyons!

[@Mapdec]

I think you’re right. I had a bit more time with it. I could loosen the mech hanger and get a better alignment with the threads on the hanger and the hole in the frame. The axle would tighten about another turn. Bonkers that so much play in hanger interface. Anyway, it still wasn’t perfect. Most of the wobble had gone but there was a ‘click’ of movement still. I didn’t investigate further as customer had decided to send it back.

[@PeakTorque]

@@Mapdec a couple of M12 washers on the other side under the lever head may have confirmed it. Such a shame this is what you get for all that money!

[@Mapdec]

It’s gone now so probably never know for sure, I still suspect the hub end caps were moving on that taper. I’ve seen this before.

[@_Zane__]

Has Canyon quality been this bad? I was looking at Canyon Grizl before I bought a Cube Nuroad.. the Cube seems pretty decent so far

[@tal121966]

It is shocking to see that Canyon doesn‘t seem to have proper guide lines for their mechanics how to build up a bike and they also don‘t seem to have something like quality control before shipping.

[@danc1829]

Unbelievable and worrying to say canyon has signed this off the send to a customer on a top level bike aswel. The staff can't be trained surly to let this out the door. It's beyond a joke..

[@Paganizondaf650]

This is really a bad job. All my canyons came with at least badly set-up front mechs and often also wrongly indexed rear derailleurs, but never things like wobbly wheels or weak brakes

[@chokhou]

Last bike assembled on Friday at 5pm

[@nicoblier6624]

I’m a big Canyon fan and I still tell everyone I know: if you get one just take it straight to the LBS when you get it even if the what you need to do to get going is dead simple. You need someone with a trained eye to look at the whole build if it isn’t something you can do yourself. Canyon definitely doesn’t see it that way though.

[@darrenelbrow5144]

How about supporting the bike shop by actually buying a bike from them in the first place

[@martins3993]

@@darrenelbrow5144 My LBS has an extremely limited array of bikes. Most of them are mountain bikes or electric commuter bikes. If i want something specialiced like a gravel or racer or touring bike, it's really hard to find in a brick-and-mortar shop.

[@nicoblier6624]

@@darrenelbrow5144 as mentioned previously availability is huge in the current climate plus I have had the experience of Trek delaying their shipment to my shop from May to July then to October before I cancelled it, I was lucky enough to find an in stock Canyon delivered to my house at the start of August or I would have not ridden summer of 2021. I am pretty sure my bike shop makes better margin from servicing my Canyon than if I had gotten a Trek from them with a year of tune-ups. Everyone won.

[@Mapdec]

💯

[@vancelray]

@@darrenelbrow5144 120+ day wait time on a bike comparable to the Endurace (Trek Domane- which cost a lot more), that took 3 days shipping after I ordered it.

[@keeferification]

Welp, this video just popped up in my feed. You have my sub for sure.

[@Mapdec]

Thank you keefer

[@gabriel.trainer]

Everybody: Nothing Hambini: I told you.

[@Seanrides]

Same thing! My Grizl 6 arrived bolts a bit old looking, slightly dirty, brakes rubbing, loose left side crank arm, untrue wheels, and a dent or dip in the seat tube near the fender mount. Coming up on a week with trying to get Canyon to response on whats next , so far nothing. After seeing this, this forces me to loose confidence in this brand and their QC.. what if I'm riding this bike on deep long ride on a gravel road and it breaks or fails due to their QC issues... this is BS. Sorry for that customer too!

[@Mapdec]

That sucks. I hope you get sorted In your 30days.

[@MrMaxusy]

Great video! Very well presented, subbed immediately. It's endurace* by the way for the name of the bike!

[@Mapdec]

Wow. You’re the first to spot that. Thank you!

[@rattila13]

Those chainrings will never work with DA 9200 properly. It seems to have an Inspider power meter, you can actually mount the dura ace chainrings on it, and it will shift perfectly. Can you order this configuration from Canyon direct in the UK? As for the axle, I know it's called a thru axle, but it's not technically an axle, its purpose is to secure the hub between the dropouts via compression. I've only ever seen 20mm thru axles that truly functioned as an axle, and they don't do a very good job at it.

[@Mapdec]

That's interesting Attila, I havent test ridden yet, and wont until we get the approval to work on the frame, but I will pay close attention to this.

[@mrwhiteshorts]

Great video, thank you. Never been a fan of Crayon. To clarify, no hydraulic fluid at all in the rear brake?

[@Mapdec]

There was some. We didn’t problem solve this out completely because the customer decided they would rather return it to Canyon.

[@mrwhiteshorts]

@@Mapdec Thank you. Makes you wonder why they bother doing one of the other. If for flying purposes the fluid is left out, all mail order bikes should make their way to ones LBS, but having say 40% oil in it makes no sense at all. As another commenter has already mentioned, these frauds - making crap cf bikes - days are numbered.

[@shannonparker7404]

Well, that's just cured me of ever owning a Canyon. Living in remote Australia, my nearest competent bike shop is 6 hours drive...

[@Mapdec]

Wow.

[@samuraioodon]

This is why I decided to support smaller local bike company that actually care about their products and I can build myself.

[@Mapdec]

It might be more expensive, but often worth it. Thanks .

[@valiantabello]

I love that you're getting the views you always deserved.

[@Mapdec]

Thank you Valiant. 🙏

[@gustavoamado9751]

I have 4 Canyon bikes and all were built perfectly,. I also owned a Velofix van in 2018 selling many of canyons bikes from timetrial bikes to full suspension bikes and never found any of these problems. I question this video.

[@holdenmcgroin8699]

Wow thanks! I just decided not to buy a full bike but maybe assemble one myself.

[@Mapdec]

You should! its like forming a relationship with your bike.

[@brianwright9514]

This is one of the major issues with direct-to-consumer bike brands. These are highly engineered products and must be assembled correctly in order to work properly. These brands are working to undercut and, probably, eliminate competition from local bike shops... However customers need to understand that LBS provide a clear value to the customer that the direct-to-consumer brands just cannot and never will be able to.

[@Matruchus]

That's true. But there is a big difference if you buy a bike from Canyon that costs 1200€ and an equivalent bike that costs 1900€ in a local store for example. The differences can be even higher with top of the range models.

[@brianwright9514]

@@Matruchus and when the last local bike shop goes out of business and you have nowhere to go for more specialized service, no where to buy last-minute goods, and no business dedicated to advancing cycling in your community; I'm sure you'll sleep soundly knowing your saved $700

[@florianabrahamson2834]

What else do you excpect from the Ikea of bikes, also I got a job offer from Canyon as quality control or end assembler, they do not pay well. So you get what you pay for.

[@Mapdec]

I am so desperate to know what the wage was!

[@florianabrahamson2834]

@@Mapdec 1700 euros netto

[@ivanteo1973]

Canyon has a pretty decent amount of issues straight out of the box. Missing items, wrong components, damaged parts, you name it. Mine had rear axle popping out of the box during delivery fortunately not a big deal. It's definitely a hit or miss for the price you paid.

[@rosshole]

INEXCUSABLE!!! (2:29 "safety pin" - Not cotter pin?) Good work!

[@Mapdec]

Aren’t Cotter pins the thing that held on really retro cranks.

[@lionheart1916]

shocking quality control..!

[@lassemanbikes2385]

That was a suprise for me. Had a Canyon on my radar but this put me a little bit off.

[@Mapdec]

So long as you check things, then you can choose to send back in your 30days if you discover faults. This isn’t Canyon bashing, just helpful advice on some things to look for.

[@eddeking123]

What is the wrong with the chainring wobble? Got that on my bike also and got the quarq chainset with shimano chainrings. Is it the quarq?

[@Mapdec]

Could be damaged in shipping or the bolts tightened unevenly creating a warp.

[@eddeking123]

@@Mapdec Thanks, wierd I got wobble and removed the chainrings and they still look pretty straight... Will open a warranty with quarq

[@bagofchips55]

My canyon lux 7 came out of the box in perfect riding condition. Literally haven't done anything to it in over 100 miles of trail riding

[@arcoulant87]

Probably fall a part in the next 100 miles🤣

[@Mapdec]

I hope this is most riders experience,

[@bagofchips55]

@@arcoulant87 I'll let you know here in 3-4 weeks lol

[@12B0692]

That I have been riding and doing Ironman events for a little more than a year and have heard numerous former Canyon owner horror stories is evidence enough for me to steer clear of the brand. Sexy bikes. Unacceptable manufacturing and assembly issues. In one case, I was shown photos of a top tube that deformed after less than a year of use!

[@Mapdec]

Oh wow. That is a bit concerning. Had is snapped?

[@the.communist]

Dont forget canyon sells hundreds of bikes, most will be ok, i have one.

[@Mapdec]

@@the.communist totally agree. There could be any brand name on this bike, sometimes things slip through and it is left for the rider to discover. Hopefully this video just shows some of the things to look for when you take delivery. This only came in for the obvious brake bleed. Rider was not aware of the other faults.

[@larsholst6147]

I watched some videos of you by now and you found issues of bad/overdone paint jobs (esp. on the brake-caliper-mountingpoints) on several makes/brands. Are there brands where you didn’t encounter these issues? Especially interested in Obren Orca since i am awaiting delivery of my new Orca next year ;-) edit/ps: your vids are very informative and enjoyably straight to the point. no messing around. keep it up

[@Mapdec]

I think a lot depends on your retailer. The bike shops should be checking this stuff, because the warehouses are letting it slip when folk go direct.

[@rwo5402]

Thank you for explaining it so well. Makes me think twice to get a canyon.

[@Mapdec]

Thank you. Don’t be hung up about any one brand, this is just an example of what we had in front of us at the time. Just be vigilant.

[@wordpress4373]

Can it really been so defective? What does Caynon says?

[@SonnyDarvish]

Shocking! Another one in my bag of trust issues.

[@onerty1]

you get what you pay for. I also did this mistake once. Now i go to a bike shop

[@Mapdec]

I’m actually all up for consumer direct, but hope we can educate riders into recognising when they need a professional mechanic.

[@Bullitluna]

Maybe someone setup a database of manufacturer, like they did with cars, the JD Power. Then it would push on manufacturers to do better, spending hard earned cash on something to find its been bodged is disappointing. I’m looking to buy a new bike but now I’m having 2nd thoughts on what to do.

[@Mapdec]

That would be a great idea. Maybe one day.

[@aidanmasterson50]

Yep you don’t want to find these sloppy build issues on an €8000 bike, that said once sorted this is a super bike. About the fastest endurance bike out there and super light at less than 7kg. 30 days to return for full refund also.

[@markphasey6688]

Can you please let us know what the response from Canyon was to this in the end, this seems unbelievable from a large manufacturer like them. I hope and prey this was some bizarre one off incident, because I have just ordered this very same bike from them (before I saw this video!) it hasn't arrived yet.

[@Mapdec]

Yes. A few vids along we posted the outcome already. It went well

[@jadeloff5557]

This is why you always buy local!! Buying a from a bike shop has many many percs. First thing is that the bike will be built properly and actually safe! Especially when buying highend bikes such as this, if you went out and took that to the roads after you unboxed it chances are your would've gotten hurt, crashed, or something on the bike would have broke. Maybe even all of those. I do not recommend buying consumer direct. Buy from your local shop, cause often times there will be more percs other than the bike actually being safe.

[@Mapdec]

Well said Jade

[@edt6488]

Ha! If only. I have a 2021 Cube Litening Pro where the wheel is not centred because one of the dropouts is lower than the other. Wiggle wouldn't warranty it unless another mechanic wrote a note it was warrantable. I went to a mechanic who used to work at Giant and they said my issue was common and was not warrantable, hence would not write me a note, so I still have my defective fork. The take-away from this is that if there is anything that you do not like with your bike when you receive it, you just return it back straight away and get a refund. Most of the big brands have a grace period for you to do this.

[@diviscadilek1764]

Local shops and their brands can be just as defective as Canyon or Aliexpress. Honestly, you can't totally trust any business. It's best to just learn to build and fix the bikes yourself. It's not that hard, and the tools are cheaper than paying a shop to do your maintenance in the long run.

[@jadeloff5557]

@@edt6488 I'm not too familiar with Cube and how to run their warranties but all the brands we carry at our shop, including giant, would have definitely been able to write a note for something like that. I feel like an uneven wheel is a pretty big fault and shouldn't be taken lightly.

[@jadeloff5557]

@@diviscadilek1764 agree and disagree. While yes brands from shops can be just as defective as consumer direct brands a bike shop mechanic or bike builder will notice problems like this before sending it out with a customer or putting it on the sales floor and instead reach out the the company about the issue. And while some riders also have mechanic skill and know how to work on a bike, more often than not that isn't the case with most riders. Also if you want to have an array of tools that allows you to work on your bike properly there are many specialty tools for bikes only that arent cheap and can cost upwards of $200, just a good quality stand itself is around $300 so going into a bike shop every few months or 50-100 hours of riding for a proper tune up by someone who knows what they are doing that cost's around $100 will save you money yes, but it will definitely take a long time for you to get your ROI.

[@thetravellingwhiteleys9594]

As a bike mechanic I've worked on new Canyon bikes and have come across similar issues. I'm not saying that there are issues with all new Canyon bikes but they do seem to be one of the poorer manufacturers when it comes to quality control. If you are buying a Canyon then I would highly recommend that you take it to your local mechanic and get them to build it for you so any problems can be highlighted.

[@chriswright9096]

Take it to your bike shop for assembly? We used to say that about Walmart bikes. Now we have to say it about $8K Canyons. Sad times.

[@Mapdec]

Every wallet deserves a safe bike. Sad times for sure.

[@matic2601]

This is terrifying! 😮

[@user-cx2bk6pm2f]

Are you kidding?? Wow. Serious safety issues and glaring manufacturing defects. Nice job Canyon.

[@mpad680]

GCN should pull back on showing canyon bikes to so many. Buying direct saves you money but comes with so many headaches. Was saving $500-$1k worth you having a serious fall and maybe losing your interest to ever ride again? Not worth it to me. As you can clearly see buying from a local bike shop means your buying peace of mind. Thanks for the video!

[@diviscadilek1764]

I disagree. My experience with shops has been pretty bad. Shops let me ride out the door with a loose headset, loose axles and too long a chain. It's come to the point where I just do all the maintenance myself.

[@Mapdec]

This is the reason we started KZbin. To actually publish our work and demonstrate the standards we work to. A Cytech certificate means nothing

[@carloscoutinho1490]

Are they still shipping bikes with serial numbers on stickers instead of engraving them into the frame? That to me is another big flaw. Airport customs can't trace it neither the police if recovered from theft.

[@christianschaefer328]

I live near Koblenz (HQ of Canyon). 10 years ago their service was quite good. This changed completely over the last couple of years. I think the owners sold it... don't know if this the inly reason for all these issues. But a lot of my friends had big issues after getting their new Canyons....a shame

[@Mapdec]

Interesting info. I had not heard that

[@grantmcalpine6364]

I was thinking of buying a Canyon bike, but after seeing this, I think I'll hold on that. Truly shameful for a company to ship out that clearly bad build.

[@SenorDelSol]

My bike arrived perfectly set up. I went for Canyon, although I'd prefer to buy at a shop, they had no stock and an expected wait time of a year. Rather pleased and good value for money, in my case.

[@shamuslamont100]

@@SenorDelSol If you buy now, there's tons of stock overflow. Bike shops don't know what to do with it.

[@celtrysouthpark3707]

The problem is that, at least in Belgium, many bike shops will do a worse job than this. The good ones are hard to find as you can't really trust reviews as most consumers are used to having badly indexed gears so they think it's normal, ect.

[@Mapdec]

That sucks, I always thought Belgium was a mad keen cycling nation.

[@celtrysouthpark3707]

@@Mapdec well yeah, it is. But in my experience, the mechanics are not that skilled to work with modern road bikes. Most of them do city, tour and e-bikes which are tad bit different

[@girlspace3512]

I agree. Hour rates are very high and they work so fast they miss very obvious things. Now working on mountainbike of a friend that have a "service" for about 90€. Hubs of both wheels have serious play and the mechanic didn't notice the oil retaining bolt of the suspension was gone. If I service a bike it is in good working order. I advice what the next cost probably will be and I take a bit more time to make sure everything is looked over. Perhaps it is because I have more joy out of fixing bikes but still.

[@stevenfreeman7798]

Jesus christ!!.buying a bike these days is a case of am I feeling lucky!!. Never ever has bycicle manufacturing been so crap for so much money!!.and it's not just canyon!!.

[@samslichter3566]

Wow that is egregious. Want to buy a Canyon because of their prices and specs but may reconsider

[@Mapdec]

They will likely put all this right. I made the vid because a rider needs to know what to look for so you can ask for it to be corrected in the time frame Canyon give.

[@andyg9991]

Don't let this put you off. Every manufacturer has issues from time to time, its how they respond that counts, and I personally can't fault Canyon. Love my Endurace and would definitely buy another Canyon

[@r3drum3k92]

dang this is shocking... what should you do next in regards to Canyon?

[@Mapdec]

Not exclusive to Canyon. Just a vid to help you spot things when you take delivery.

[@tomrachellesfirstdance7843]

Imagine if they never noticed the rear wheel, could of cross threaded the frame which then I bet canyon would blame end user. Or worse could work loose and the rear wheel come out. That is shocking I dread to think of the cost.

[@Mapdec]

More likely to tangle the mech up, or skid out on a corner. Totally get your point though

[@goixiz]

No the axle shoulder should not bottom out on the drive side

[@Mapdec]

It’s a long way off that. About 3 threads engaged at the moment.

[@goixiz]

@@Mapdec When you wobble the wheel maybe you did not tighten the thru axle i have built 3 canyon bikes and they dont have any of the issues you pointed other than the extra length of hydraulic lines

[@Mapdec]

It’s definitely tight, but thanks for input. Same effect as worn bearings, except everything is new and fresh. Could possibly be incorrect hub end caps, but as the axle only engages like 3 threads it seems that axle is too short. If you take the little cover off you can see it hardly threads in at all.

[@twigscampi]

No bike comes out of the box adjusted and ready to ride. They all require some tuning and it's pretty typical to need to bleed hydraulic brakes on new bikes. You're making this sound as if its Canyon's mistake when literally all bikes need to to be tuned up fresh out of the box. You think they are gunna fine tune the rear derailleur when they are slapping that bike together in Taiwan?

[@eteokles3]

Hubs are not supposed to run on axles at all. That's a wrong presumption. And the cables are left long to allow the use of all the cockpit spacers.

[@Mapdec]

Got it. I explained better in follow up vid. It’s where the hub end cap sits and the axle wouldn’t tighten down enough because of frame interference. The slope of the thru axle was just allowing that movement at the end cap to be exaggerated

[@CaptainShiny5000]

Jeez! What a mess! I've seen some badly build up bikes (even from bike shops) but this one takes the cake. Seems like nothing is properly set up at all!

[@pavanatanaya]

Is that a 140mm rear rotor?

[@Mapdec]

160mm.

[@UK-Cycling]

It is a complete scandal that canyon have supplied a bike like that. Best regards Martin

[@blahblah2774]

Unacceptable....These companies are gonna fail in the long run....Things like this make it look like they're in it for the 'kiwk-buck'. I hope Canyon respond to your video.

[@Mapdec]

They have taken the bike back under their usual 30 days.

[@blahblah2774]

@@Mapdec Well...points for doing the right thing 👍🏻

[@matt014908]

Tbh it’s the fact that these large companies have accountability and good after sales care that means they won’t fail in the long run. As a mechanic I see plenty of bikes bought from non reputable manufactures with the same issues or worse and no way to resolve them without the customer paying me to fix it.

[@Mapdec]

Keeps us busy

[@marcelinocambeiro4268]

@@matt014908 years ago I worked for a company were 'we' costed into the products the future quality issues instead of committing into great craftsmanship and high quality standards... just get the bloody thing out of the door! I believe this customer already paid for the chance that Canyon would have to deal with a bike return and the costs associated to it, many customers, specially the ones new to cycling will ride this bike thinking it is what it is even being their pride and joy. I am really concerned with how the cycling industry is behaving, specially with the trend to force obsolescence in the cycling community and the amount of waste, what's happening to this bike once returned to Canyon?

[@SenorDelSol]

It is unbelievable that a bike gets shipped with so much faults, this is not the standard for any high quality brand and I imagine the Friday afternoon build by someone who has no affection with it's job, or there is a lot of pressure on canyons workers atm.