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We know that Amazon account suspension is one of the most frustrating things for new sellers & especially for sellers whose sales are at their peak. If you have never experienced anything like this before, you would be stuck on what to do now. Yes! This guide is for you, how you can reinstate suspended Amazon account.
Before going to reinstate your Amazon account, you have to understand a few differences in the following terms:
Suspension: Your account is blocked due to terms & services violations. However, it would be best if you made plan-of-action to reinstate your account.
Denied: Your appeal for account reinstate is rejected, but you can still submit another request.
Banned: Your appeal is denied more than once & probably you can’t reinstate your account.
Follow the following given tips and get your Amazon account reinstated yourself:
1. Understand the leading cause of your suspension
It is outbreaking that you can’t reach Amazon suspension help; they have suspended your account for a sold reason or misunderstanding. You have done any mishap against their terms & services for which they suspended your account.
You first have to find the root cause for suspension; otherwise, you will not know what to do next.
They probably send you a suspension notice in which they indicate the reason for account suspension; they don’t suspend your account for no reason.
2. Review your Seller Information
Check your Amazon seller reports to see if something is wrong with your listings, products, or customer reviews. Go to “Customer Metrics” section of the seller account and check your seller reports. Verify that Amazon elaborated on suspension notice is also shown on seller reports.
3. Create Plan of Action
You have to write a formal letter to Amazon for an account reinstatement appeal. This letter is the most crucial part of account reinstatement. You have to write a plan of action after investigation of the problem & state them in a formal letter.
A case specific plan of action and letter of appeal is the proper way to reinstate your Amazon account. According to Amazon, your POA (Plan of Action) should address the following three statements:
The leading cause of the issue which lead to account suspension.
Action to resolve the current issue.
Steps to prevent this issue again.
Your account suspension issue can be anything that violates Amazon policies, such as negative seller reviews, mismatched information, etc.
4. How to Write an Amazon Suspension reinstatement appeal POA?
Keep in mind that you have made a mistake, so keep your tone appealing while writing POA. Your statements should be concise & clear. It should be perfectly understandable by everyone. Don’t write lengthy unnecessary information or your rocket science cause of the issue. Amazon daily receives thousands of appeal letters, so they will consider to respond later to those letters which are most lengthy & full with unnecessary rants.
Be to the point & state what you asked for according to the Amazon POA guide. Do initial assessment and find the root cause, write letter of appeal, and define plan of actions (POA) to resolve the issue & steps to prevent the problem again
5. Write Professionally, Not Emotionally
Most sellers’ income ultimately depends upon their seller account. In contrast, some big sellers have even hired employees to manage their accounts & listings on Amazon, paying monthly. So many sellers include emotions in their appeal letters.
In professional writing, you have to detach your emotions & write reinstatement appeal letter on actual facts & figures. Rather than expressing your feelings, write points & leading causes of your account suspension issue.
6. Elaborate in-Detail
To reinstate suspended Amazon account, write in-depth about your POA (Plan of Action), but also be concise & clear. So how can you do it?
Make many points but don’t elaborate on each point too much. Remember that there is a difference between explaining your issue & being defensive on your situation. You can define your problem in-depth but never write in a defensive tone; that situation was uncontrollable under your resources.
“To err is human,” Amazon understands that; they would not simply ban your account on the minor mistake, but frequently can suspend your account so you can learn from your mistakes. However, repeated issues can lead to a permanent account ban.
Things Not Recommended to Do While Reinstating Your Account
Now you know what you have to do if your account is suspended, you have made a professional Plan of Action in the Appeal Letter. But this, there are specific actions to avoid getting your account reinstated.
--Never Create a New Account with same IP address
--Don’t Blame Buyers
--Don’t Rush into Submitting
--Avoid Submitting Fake Invoices
--Don’t go for Legal Actions
--Don’t Contact Support Branch
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