Amazon Connect 101

[@umairafzal559]

Hay. I have a problem to claim phone number in amazon connect. Please guide me about it

[@josnajose7187]

Hi Is it possible to find most commonly used words from customer call. I can analyze the call one by one after each call from the call recordings. I want to get the most commonly used words from all the call (after finish a bunch of call) .Can all the recordings in the s3 bucket be analyzed together?

[@MegaSwapnil999]

Yes. You can certainly do it. YOu can do it in different ways. You can perform trigger-based operations to get the call recordings from S3,-> perform transcription on it -> once you have data, you can analyze it using Glue. OR You may have enable the streaming so that you can get the real-time transcription of the call and once you have a transcript, you can

[@samuelmcguire9738]

Keep grinding pal!!! This content needs P r o m o S M!