Amazon MacBook Refund Scam EXPOSED

Рет қаралды 102,922

Ай бұрын

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#macbook #macbookpro #amazon

Пікірлер: 334

@eyehear10

I've had Amazon refund me AND THEN charge me again saying that they never received the return, when I had UPS confirmation and also Amazon's own website's confirmation. Talking to support was useless so I had to perform a chargeback with my bank. Save all evidence against Amazon.

@olavodias

I don't understand why Amazon allows 1 year to return an item. With this policy, you can pretty much use the computer for free since you are getting a full refund. That's silly.

@klixikix

I once returned a MacBook Air M1 for a full refund because the speakers were acting up and driving me crazy. Soon after, I got a pretty stern email telling me that I was returning too much stuff and that they might block my account. So I checked and it turned out that I had ordered and kept far more stuff than I had returned - I definitely wasn't a customer who was causing them a loss. The stuff I did return was a laptop sleeve that was advertised with the wrong dimensions, and a lavalier microphone that didn't recognise my interface. I received this correspondence from Amazon three times. The third time, I moved all my infrastructure out of AWS, where I had a business account, and never ordered from Amazon again. I'm in the EU, by the way.

@SPDTDL

You’ll get banned for returning high value items like this, if Amazon feel they are loosing money on you they just ban you.

@samismith8752

This is why I just buy Apple refurbished. Better quality control, better customer service should there be an issue. Been doing it for 15 years without any hassles. The peace of mind is worth more than the few dollars you might save buying from Amazon, ebay, etc.

@GordonCato

I had a similar return situation with Amazon. Mine wasn’t a laptop though. It was two toddler bad mattresses that somehow both got lost in shipping. (Seperate tracking numbers) I had to go through the same type of phone call that you did and get hold of a supervisor to finally get a refund. My email said “Thank you for returning your item, your refund has been processed” or something very similar, even though I had never received the items to return. Returns at Amazon are getting very strange compared to the past.

@christianbaer2897

Thing is, that Amazon has something in the neighbourhood of a gazillion systems up and running for their platform. It can happen, that one component may show you "you are eligible for refund until November" whereas the system for the poor person at the phone line, says something different, entirely. This is what having a (micro)service for every possible thing can give you. Headaches... lots of headaches...

@gerald1964

I called Amazon to change a Student Prime membership to the standard Prime membership. I must have been transferred to ten separate individuals and the issue was still not resolved. I just gave up. It seems that Amazon is not covering all customer interaction use-cases adequately.

@tomodiero7524 7 сағат бұрын

Lets be for real, say you spent money on a laptop and you sold it to someone, they used it for a year and didn't like it, that laptop has been used, there are costs associated with refurbishing it, and you have used it and gained some value from it. It's not a hit or a loss. It's a very good rental program.

@exaltedcelestial80

Halfway into the video, I'm thinking their refund is bugged in a way that it's getting the realtime price instead of the price at that point of time 😂

@digitalmarketinghumans

"Always be nice to people, it goes way further than not being nice to people"

@songsan807

Glad your transaction got a good ending. Around 2018 I purchased a Surface Book for my son for about $1500 and it was suppose to be new. After 3 days the battery no longer charges so I tried to return it.

@elaironen8592

Amazon has become horibble. "reach back to us" when you do you never get anything. Scam.

@sterlingmoses1044

So grateful you shared this experience with us! Thank you for doing the leg work so we don't have to go through this ourselves!

@winstonsmith935 2 сағат бұрын

Confidence in Amazon is 0, I don’t use them anymore.

@garynagle3093

Holy moly. Patience paid off.

@DannyMexen9

Refurb is tricky, especially for international customers.

@kensoutham6828

I ordered a product from Amazon that arrived but was the wrong product and because it was a cream rather than a spray I was told the item was not returnable. I told the rep that the product was in a sealed plastic pack that was not even opened as I saw right away we had the wrong product. At the time of order it said product could be returned however when I went to return it it came up as non-returnable. I escalated and they did a similar refund as your macbook. Label for return with no-refund and refund separately to credit card. It worked out but I too spent almost 45 minutes talking to various representatives. There is the occasional glitch.