An Honest Call With Your Bank

[@PogieJoe]

I died when the bank employee said "It'll never happen!" Such great line delivery.

[@Friendly911]

ikr, I couldnt stop laughing, and it's so accurate, I cant tell you how many time I've asked for paperless billing and kept getting a bill in the mail.

[@Brandon11746]

Luluș Ione true, but you're cuter 😇

[@srijamitra4806]

I literally laughed out loud at that 😂 On a side note though..... 666th like... Yes!😂🖤

[@Sai4651]

I went paperless online, it was pretty easy after 10 minutes of reading the website.

[@FFKonoko]

@@Brandon11746 Ew.

[@rosevampire3755]

‘All my money will disappear’ -$178 i sure wouldn’t want to lose that.

[@WintersMinion]

@Morgan Hales It's a negative amount she has nothing to lose

[@RizzeenDab]

@@WintersMinion you missed the damn joke

[@RizzeenDab]

WolfFrost Flame yes I think she did

[@thegamingcrazes3475]

Ichijo Festival no the og commenter was being sarcastic

[@FriendlessPhoton]

I feel personally feel attacked.

[@scrubby2]

while everyone praising Ally Beardsley for her unique acting, Ashley Holston (the operator) is actually equally good in delivering all that funny point..... and don't forget that eighties song, that is awesome.

[@bkbland1626]

It works because they play off each other.

[@brandonhenderson9164]

I liked your comment and made it 600 likes because it was stuck at 599 likes due to a collective decision to leave it that way :)

[@hexalynn9434]

They’re both awesome they should bring Ashley back more often

[@user-qv2qf1jk5o]

*their

[@ess9163]

@@user-qv2qf1jk5o Neope, it is they're. They're is for they-are and their is possesive, as in something that belongs to 'them'.

[@ainsleysnyder5241]

"I'm probably gonna yell at you like you personally did this to me." Literally the truest statement I've ever heard.

[@Rojodagreat87]

That "On Hold" song should be on every line. I wouldn't even be mad to listen to it. Lol

[@jordanhatesyou1512]

SAME

[@thrudthrud2941]

mh 777 likes, thats the luckiest number, i cant like on that

[@CubyChrisAnimations]

Theese actors are f**king flawless.

[@sharkoween7686]

Cuby Chris ikr 😂😂😂

[@zeroz88]

*cringeworthy

[@zeroz88]

*terrible

[@zeroz88]

*awful

[@zeroz88]

*shitty

[@memicoot]

I appreciate that this skit offers both sides of the conversation's perspective. And no one is enjoying it.

[@MicukoFelton]

Oh my god, I work at a call center and that's exactly how we deal with annoying customers.

[@mrclueuin]

micuko vicious My life in a freaking nutshell. 😵

[@cyn_na_mini]

I've gotten really good at being able to mute midsentence and continue a conversation with my coworkers then unmute and continue like nothing happened

[@CaptainNab]

Cyndi Ledet i do the same thing lol

[@MrArrumley]

That call center life though

[@MrArrumley]

BTW been in the call center circa for waaaaaaaaaaaaaaaaaaaaaaay too damn long. I would like to have a flask of whiskey to put in my coffee each and every time I hear that beep noise.... (Unless I abuse ACW)

[@artisticsword]

They forgot "I'm going to use your name at least three times even if it sounds stupid and awkward because quality assurance will take off points if I don't" but overall this was very accurate and hilarious.

[@OEsEben]

I know I'm a year late but this sucks when you get a name you can't pronounce lmao

[@xakerie5762]

The banking lady should also be a permanent collegehumor person they both are amazing

[@anotherboi1344]

She actually fits really well on this channel, congratulations.

[@unrealnews]

Meme_Thief I get a "You Can't Do That on Television" vibe from her. I like it.

[@anotherboi1344]

Shuuichi Saihara Says the Weeb

[@MrSixNinetySix]

nah she's a qt

[@RiggedandReady]

TheboyIllinois her voice is unique, i dig it

[@charliebest3581]

i think you mean... "well isn't someone right"

[@garyf5240]

This is so fucking accurate about the customers. I work for a bank and the customers are exactly like this no damned joke all day everyday.

[@violettippet5246]

Your life is a nightmare?

[@RisingSwell]

I mean, the abuse part is kind of dealt with by every front line phone operator. Because people are dicks.

[@KandiGal]

i agree - i also work CS for a bank

[@CumulonimbusCalvus]

I work for a gym. I've also worked for a school. And other stuff. People are irrational, insatiable, annoying ***** wherever you/they go. On the flip side, many companies have policies that inflame emotions of already upset people (you were late paying X, so we're charging you a late fee...is a great way to get people upset at you, your company...etc). Same for basically anything. I paid you for X; your service doesn't meet Y specification. When you work a customer facing position, it comes with the territory.

[@beekah992]

I work at a bank too, this is pretty accurate lol

[@julioalbertopalomo968]

"...but you're too lazy to find a credit union" Truee.

[@andrew2473]

Credit Union phone support is the greatest experience in the world.

[@callslightning]

I am part of a credit union in the northeast US. Their customer support is not great.

[@YouJustGotAnimated]

I too, am a part of a credit union, but in midwest US, and I usually get a different person every time I call and if it's the problem I've had in the past, they'll tell me differently on how to fix it So far, they have yet to fix any of the problems I've had, so yeah, credit unions really aren't that great...

[@Edited6]

Not sure I'd actually expect their customer service to be better across the board but I suspect that credit unions customer support may just seem better because you have to deal with it less and they don't have to be the bearer of bad news as often. Simply having more transparent fees makes customer service a significantly easier job to do.

[@Edited6]

+Rob DaFrog That's not generally the case with banks. I also don't understand why you start with "people need to wake up," as if we all don't already know. Call centers are infamous for that and are often associated with thick foreign accents and poor English. I mean, it's one of the lowest hanging fruit on the comedy tree...

[@TheTeamPlayers]

YEP, insanely close to how it is in real life

[@amirfarghaly1562]

I love your music!

[@christianarowland9031]

The Team Pla

[@lucacalabrese3136]

The Team Players lol love it

[@EmileDrgex]

One of the finest video of CH.

[@LunarEleven]

As someone who worked at a bank this is 100% reality. People always called screaming "why am I overdrawn" and then I had to explain how spending money you don't have will do that... Then go through every single charge one by one while they try to remember .... ... ...... I'm really extra nice and sympathetic and they always feel guilty and end up apologizing, it's a cool mind trick 😂 plus they never ask for a manager because they know the manager is gonna be pissy

[@KingofKlubs]

As someone who's worked for years in a call centre, I can absolutely confirm the whole putting a customer on hold for a minute just to get a break from them is 100% true.

[@kilroyfrills3084]

This is valid for pretty any customer service call.

[@F4c2a]

Not mine. I work at a vodka factory. Everyone who always calls is drunk.

[@kilroyfrills3084]

F4c2a that's a special circumstance I take customer concern calls at a pizza place so yeah that's awesome.

[@decenthumans]

yup

[@JordanBeagle]

Jawnboi Or deal with customers in general. "You know wasting napkins is ruining the environment!" "...then don't take any"

[@ShadeScarecrow]

Customer concern calls... that must be a fun day at work

[@Iamjustherek]

One dude legitimately asked me "what happened to my my money???" ... you spent it???!!

[@goose1120]

"Then you googled 'will there ever be a show like The Bachelor for gay women?'" "I just want to be prepared!" RELATABLE

[@DeusUsus]

gay women. wtf. lesbians.

[@agirlwithdreams15]

Lukas Cemnalianskis both are correct

[@goose1120]

I feel u but she did say "gay women" rather than lesbians. Some women identify that way

[@dearbhlacroninchadwick5196]

harls dvdswdgggasgffaafZft June illy.hb e eeaqssedff and ty The best way for hb ban,Nov to be the same as

[@s.a.8548]

Do Gays = Lesbian men?

[@bdufka]

who is the black lady and where can I watch more of her??? love her voice :D

[@wyattangle]

andromeda Ashley Holston

[@kirin1230]

The cast it literally listed in the description. Did you even bother to check?

[@borob3064]

Cookie almost nobody checks the description lol

[@omnical6135]

@@borob3064 but they should

[@Caffiend]

Ally is my new favorite. This is so great.

[@brandonsmith3387]

"Would you like to go paperless?" "Sure why not" "It'll never fucking happen" I died! HAHAHAHAHA

[@XaldinX]

Brandon Smith lmao this is so accurate. I went paperless and they still send me shit

[@johnread-jones9846]

My banks the opposite, it's all online. Every now and then I need a paper bank statement. That takes like a bloody month.

[@mikeyb1335]

I am actually very impressed with this new member. Great skit and liked that babe joke at the end

[@kleinefuchsdrachen3621]

Are you sure it was a joke? It could've been serious. After all, it says "honest" in the title.

[@richard5198]

I love that song "You just got put on hold!!!!!"

[@Ms3queen]

Same.

[@sandman0829]

It's actually incredible how spot-on that 80's song was, they totally nailed it

[@chesiregirl]

"Do you know your account number?" "No one does!" Am I the only one who takes out my card when I call the bank to read them my card number?

[@kullingen6909]

@masakasama My account number is written on the back side of my bankcard

[@kaiabater3415]

@masakasama mine is on my banking app lol

[@stayteumes310]

We appreciate customers like you 😂pls continue the same Cuz without that we cant help 😂

[@chesiregirl]

@masakasama Yeah, but usually you can use either one. Or at least you can at my bank.

[@kif1983]

I'd love a full version of the hold song.

[@butterflyqueen9260]

kif1983 yes!

[@TCt83067695]

kif1983 Yes please

[@weswheel4834]

Err, just call that bank at a really busy time? Duh.

[@michaelsaid8883]

Yes. Definetely!!

[@laurenmiesbauer4554]

🎶Well it looks like you got put on hold🎶 🎶So here's some random goddamn 80s song🎶 🎶Got some bad news and you flipped your shit🎶 🎶So you got putttt on holllld🎶 (You got put put on hold, baby!) 🎶Puttt on hollllld🎶 YEEEEEEAHHHHHH

[@PetCreeer]

I'm glad that I'm not the only one that forgot to pay a gym membership for a few months

[@NeuroticPixieSlasher]

I bought a membership and didn't go. At all. Not once.

[@m1j4s]

forgot to pay or forgot and paid

[@m1j4s]

idiot

[@AbramSF]

Mr. SpookyPants This is literally the first video I watched after cancelling my gym membership I haven't used in a year.

[@BlueBird-wb6kb]

Mr. SpookyPants Buy a gym set and a treadmill, problem solved. .Gyms memberships will eventually cost all of that and you have to drive or catch a bus to the gym

[@w.m.9277]

I worked as a customer service rep for two years before college and the truth here is almost too real.

[@tugrulgunduz5059]

I want the full version of that "random goddamn 80's song"

[@nachoxsupreme1444]

"I do gross shit when I'm alone".. yea you got me

[@arkansasdaddyproudfatherha3800]

Blakk Fero that's the most over looked sentence of this video. made me nearly spit my drink out, because yes we do gross shit when we're alone XD

[@DHEERAJJAINGHORAWATH]

If only the customer representative was played by Raphael. "Huhhaa Yehhhhhh..!!!!"

[@gargamellenoir8460]

*laugh track*

[@OdysseyTag]

*Whip-pans into a flashback*

[@jarvic07]

Dheeraj Jain Ghorawath That'd actually be cringey if they did that 😐

[@pulssucks1606]

Dude I'm in fucking tears I can imagine him saying "Huhhaa Yehhhhhh...!!!!" Your comment made my fucking day dude!

[@kutiz7273]

this will be the best sitcom ever

[@naturada137]

Ally pls continue to wear hipster band shirts so that I can feel cool for recognizing them ty

[@awnaw5529]

QP that’s lonely

[@kinsmed]

"There it is." That is going to help me so much in dealing with... everything!

[@matthewwalker3131]

chas ames me in retail

[@jacobjallen2620]

The put on hold song is a work of art

[@nakenmil]

RANDOM GODDAMN 80S SONG IS MY FAVORITE! :D

[@FPChris]

I need this for our office hold music

[@kingpyroknight2567]

This represents my struggle over the past week

[@lzrsmnr]

I absolutely love this new girl. I don't know much about her but her existence is relatable.

[@DunklerZebralord]

ugh can we get over this whole "new cast member" bullshit and just appreciate that she's genuinely hilarious

[@Xrayballer88]

But, but...she's NEW. Yay! Shiny new object! :)

[@cedricchan5473]

DunklerZebralord Why cant she be funny AND be new

[@sechmascm]

Cedric Chan she was in another skit before she was new

[@decenthumans]

Thank you

[@_mark_3814]

She was in some old skits like Im December last year

[@yayciencia]

They are both SO GOOD at this generic bank script. I love it. They also have great voices and facial expressions. More please.

[@clocked2002]

everything about this sketch is just awesome. ally's blank stare at the end after the "it'll never happen!" is the cherry on top

[@taliarowan479]

oh no I already have a crush on ally

[@frankzombert7296]

Talia J. Too bad she's gay. Or good if you're a woman...

[@taliarowan479]

i'm.....a gay....woman.....

[@frankzombert7296]

Talia J. All the better!🎉

[@frankzombert7296]

Talia J. *disappears via smokebomb*

[@quinintheclouds]

me the heck too...like damn

[@sally-vl1wh]

You know you are early when the comments are all numbers

[@zayyanabbas4958]

You know you're early when everyone complains about 'First!' comments.

[@zibzo7180]

The Gallium Spoon IKR

[@jasonmyers7781]

Seconded!

[@decenthumans]

haha

[@kappaross6124]

We're all just numbers. ;__;

[@henrylopez696]

I'm loving Ally

[@KatherineBober]

You forgot when the call service representative doesn't actually do anything, ever.

[@kawaiipotato4810]

I love her deep voice smh ❤️

[@adambutler8515]

I like this new actor, hopefully shes in more videos

[@dropout]

She will be!

[@farhanfaisal1611]

Adam Butler plz get her removed i and my friends hate that girl

[@_inabox]

Where is Siobhan?!?!?!

[@geraldl5221]

I think she left.

[@NewhamMatt]

Can confirm - Ally and Raphael are Siobhan and Cynthia's full time replacements (although you may still see Siobhan in guest roles).

[@teatea4496]

That hold music lol

[@nulz5959]

After working in a call center as an account manager for a bank, I can confirm the accuracy of this

[@ryangroenveld1514]

Anyone else realise that when ally (sorry if misspelt) said they would recap everything in the last 2 minutes it was 2 minutes in the video

[@abijo5052]

Ryan Groenveld that’s awesome

[@tneil.4292]

That's why they get paid the big bucks, and by big bucks I mean they actually get paid.

[@lukewiggin3979]

This is why I use a local credit union. The customer service and efficiency is almost incomprehensibly better than my parent's bank. As an added bonus, there's free coffee and you can keep the pens 😮.

[@florenceryu8648]

As a former CS worker, The worker will tell you when something is fixable if their manager took over. Trust me.

[@Nikkyeshiva83]

that put on hold song was hilarious

[@monkeyluvr]

im already so in love with Ally

[@ezmoney4598]

I watched this sketch for the first time when I was 15, and a few months later I made my first ever phone call to a bank about my debit card. Let me tell you I was nicer than Mr. Rogers on Christmas morning and I still am every time I call my bank.

[@mariahpryor5054]

Having worked in a Customer Service Billing office, I can say that is maybe the most accurate portrayal of our inner thoughts ever! Thank you

[@SupachargedGaming]

At least they put you on hold. Nothing is more aggravating than "Hello. All our lines are currently busy. Goodbye" *Robot lady hangs up on me*

[@SimplyMavAgain]

Where is Raphael? *WHERE IS RAPHAEL!?!?* *I NEEED MY RAPHAEL!!!*

[@jungleemily7650]

Mavka1997 What are you taking about? I'm pretty sure Raphael played in this video. And who is Ali? Ally? That girl everyone is talking about.

[@phantomr277]

Hah hah, YEEEEEAAAAH!!

[@mrdownboy]

RAPH! Stop it, goddammit!

[@tonyrahme96]

Mavka1997 TRAPPed in darkness

[@ChartreuseDan]

He dropped Katie's cocaine. We will never see him again

[@agge123456]

I fucking love the voice of this new cast member! It´s so funny! Will probably get a lot of hate though.

[@nikkoXmercado]

august hermansson I like her voice too.

[@iPodTouchhelper2207]

she sounds like a man

[@asuraXTC]

sounds like the voice I did when i was 13 over the phone talking to a girl

[@mikelor84]

I prefer Raphael. Haha, yeah!

[@olsaintlit7180]

Do I hate her? No. Do I like her? Not one bit.

[@Gwyllgi]

One day I woke up and found out that all my money was gone. Called CHASE, got told that for some reason they didn't have my social number (even though they need it to even open an account) and my money should come in the mail in 1-3 weeks and I'd need to set up a whole new account. My money was just GONE. No warning whatsoever.

[@tright6]

FUN FACT: when Ally says "two minutes" is the exact time the video reaches two minutes.

[@rydell6899]

That 80's song part kills me every time. My bank has the violin part of Come on Eileen on loop and everytime I call, I dread the endless cycle

[@Manwlatsi]

Last time I was this early, Jake and Amir were still here

[@ellenthetwig9158]

M. And josh and pat

[@lune78]

I want Put on Hold as my ringtone.

[@stormaggeden]

As someone whos had several call center jobs, I can say this is spot on. People who call in are monsters deserving no respect.

[@randomperson2777]

I love how it shows both sides of this exchange, makes for a really funny and accurate skit!

[@lilacdoe7945]

I love that random god damn 80s song.

[@wavn1557]

I love Ally 😂😂😂

[@edwardatnardellaca]

Wavn yeah, really growing on me!

[@bdeamon1]

she is kind of like a modern, female Fonzie that's a complement by the way

[@jackbailey1987]

who? Anyways I felt like Raphael really outdid himself in this video.

[@6squall9]

Dishtowel huhah yeah!

[@Transmedal2]

she isn't funny though? college humor is supposto be funny

[@kieranparker6932]

YEssssss Ally is hilarious she's my favorite 😂😂😂

[@Bella-xm3gj]

As someone who used to answer phone calls from angry douchebags all day for 4 years, it is 100% true that we will put you on hold for a minute so they can emotionally recover from your whole deal. And we deserve that at the least!

[@AbandonShipp]

The last 15 seconds of the video really solidified the new character for me. Frickin hilarious.

[@KeisharJeenkins]

i need that song for when i puit people on hold...

[@JCBeastie]

Ashley's new to me, she was great!

[@mrEbraheem]

0:27 since when opening the window curtain let through all sound? 🤔😂😂

[@kullingen6909]

It must be very soundproof curtains.

[@lhbusinesshub3930]

this was a great skit Raphael you're really adding a breath of fresh air to the CH staff

[@riverw4721]

Videos with Ally have only just started appearing now during my week-long College Humour binge, and she's great!

[@OfficialIcebergia]

Ally: Ca-Can I Speak To Your Manager?? Bank Call Centre Rep: No!

[@thepotterfan97]

ally's voice reminds me of dane dehaan... i love it

[@konradjamio3632]

daaaaammnnnn that was gooodddd

[@mureithikivuti]

I love how the song says, " Youve been put on hold baby" LOL

[@FilmFan-iv7sz]

That put on hold song should be for every phone call lol

[@Chibinino]

Petition to make the On hold song a full song

[@rommlll]

hey new cast member, I like your shirt

[@xteam_valoxx568]

"I'm gonna put you on hold for a minute because I can't deal with you"

[@adamzemko4178]

that line tho "my life is a fucking nightmare" while smiling like a shining sun... just beautiful

[@alexvesel1]

The customer service rep had the prettiest skin. I couldn't stop staring at how smooth it was

[@conquistadorito]

I love Grant’s voice in the phone.

[@bobbilly3233]

BY FAR one of your best videos in while. Absolutely loved it :D

[@angelodeck6452]

I fucking love Ally oh my god

[@aikologic]

"Put On Hold," my new favorite song. Can't wait 'till it comes out on vinyl.

[@immerwish]

That gleeful "it'll never happen!" is just too adorable.

[@triumph2992]

That's her "business voice" it's literally sounds no different than her regular voice

[@spaceman2641]

That paperless thing is so true.

[@chembastical3400]

Corporate and Federal regulations prevent this, which is so stupid.

[@fatdudewh33lchair]

The song was my favorite part. Then when the lady helping her said “my life is a fucking nightmare!” in the most perky, cheerful tone possible.

[@cjdebnam3229]

As a person who's worked at a bank and then a credit card company both on the phones this speaks to my soul

[@lyrasocks2374]

This is honestly the most hilarious and clever sketch collage humor has done in a while. This my favorite fucking video. Ally is great.

[@Felixiroflife28]

To potentially answer the "Will there ever be a show like the bachelor for gay women?" thing, there was a show back in the mid 00's called "A Shot at Love with Tila Tequila" in which bisexual flat-earther, Tila Tequila (she is both of those things but only the first is relevant to the show) did a "double bachelorette" thing and had 10 straight men and 10 queer women all vying for her romantic attention. It's not a good show but it's fun to watch and as a bi person I really wish there was a version of it with a better bisexual.

[@Milfuelle100]

Felix O'Connor including a neo-nazi now :'D

[@Felixiroflife28]

I know she was/is(?) a maxim model and stuff as well, I didn't mean to be reductive

[@danimoorehead]

I feel like there can never really be a show like the bachelor for gay/bi people in the format of the bachelor, because honestly when I think about it, if I lived in a house with 20 other women and we were all there to try to end up with the same woman I'd be more likely to fall in love with my roommate that I eat breakfast with everyday and hang out with constantly then with the bachelorette that I don't get to see as often.

[@Felixiroflife28]

Dani Moorehead that's true, I think once you veer away from right heterosexuality everything gets a little more complicated. Almost like heteronormativity is overly simplistic or something...

[@danimoorehead]

I still think it should exist but in a different way. I haven't watched "Are You The One?" but from the promos I've seen I think the format could be reworked for LGBT people. I honestly don't know why they haven't done it already.

[@chestbuster1987]

Random god damn eighties song should be a ringtone

[@JeromeBeckett]

Haha Ally's great

[@unrealnews]

This Ally is special. I'm enjoying her voice.

[@BULLDAWGR0SS]

I work for AT&T Cust Care and I lost my shit laughing!!! ALL OF THIS IS TOO TRUE!!!