An introduction to AI agents: The future of CX | Zendesk

🤖 An introduction to AI agents: The future of CX | Zendesk
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What are AI agents? 🤔
In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX. Watch this video to learn about the capabilities of AI agents and the benefits they can bring to your customers, service team, and business.
⏳ Timestamps:
00:00 - Start
0:12 - What are AI agents?
0:13 - How do AI agents differ from chatbots?
0:34 - Benefits of AI agents, capabilities, and how they work
2:24 - Zendesk AI agents
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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