An Introduction to Lean Thinking

This video was developed by the Washington State Department of Revenue Lean Transformation Office and Taxpayer Services Communications and generously shared with other state agencies to help spread Lean culture across government. The state of Washington's employees and leaders are learning to adapt Lean strategy, thinking and tools to state government operations so that they can deliver more value to Washingtonians for generations to come and make public service a deeply gratifying experience. This video provides an initial introduction to Lean thinking and principles for Washington State employees - explaining what Lean is, how Lean works, waste in the office, flow, Lean versus traditional management, and the history of Lean.