Ann Summers CEO: The Heartbreaking Story Of One Of Britain's Richest Women! Jacqueline Gold CBE

This weeks episode entitled 'Ann Summers CEO: The Heartbreaking Story Of One Of Britain’s Richest Women: Jacqueline Gold CBE' topics:
0:00 Intro
02:35 Your early years - a traumatic childhood
18:00 Being a shy person
21:47 Using work as an escape
24:27 Physical consequences from emotional trauma
30:32 How hard times have shaped me - Breast cancer
34:18 The importance of being optimistic - The pandemic
39:31 Ann Summers, your journey
48:32 Receiving a bullet in the post
54:12 Discrimination as a female CEO
58:19 Putting a stop to a bully culture
59:41 Your relationship with money
01:03:26 Your worst day in business
01:05:54 Your partner
01:09:15 The passing of your child, IVF treatment
01:18:49 Being poisoned by your nanny
01:26:36 Your conclusive life advice
01:30:49 Our new question segment
Jacqueline:
Jacqueline_Gold?r...
jacquelineg...
Donate to Breast Cancer Now, a charity Jacqueline is an ambassador of - secure.breastcancernow.org/ap...
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[@TheDiaryOfACEO]

Wow wow wow, Jacqueline's story should be a movie! How she's stayed positive through all this is so inspiring - Thank you Jacqueline. Hit subscribe for more weekly content and let me know what you think of our new segment at the end 🙌🏽

[@jhardworkpaysoff474]

Everyone goed through a stuggle success is down to mentality also what i learnt from this interview is no one's life is perfect

[@Gladyscakekitchen]

This woman's story touches me on a personal level. Her strength, resilience and perseverance through life is astounding! I hope for all she has encountered, she finds and feels peace because she deserves it. I'm literally drawn to tears and have struggled through this podcast but I'm glad I made it to the end.. Thanks for this one Steve and love to Jacqueline xx

[@tylerkaras2614]

@@jhardworkpaysoff474 I

[@factuallycorrect2129]

Absolutely loved this!💖 Jacqueline your journey is relatable! It very much champions the importance of embracing survivors through their mental challenges! Empowerment through trauma and life experiences I hear you, I believe you, I salute you for sharing your story! Nothing but admiration and gratitude! Thank you 🙏🏼 💫💖👏🏼🙃

[@msk64]

This the second CEO podcast I have listened to. I listened to Mo the other day. What inspiring and interesting conversations. I am totally perplexed by the mind of someone who takes advantage of children and gets pleasure from that. It's something that is firmly in my disgust category. I wish Jacqueline future happiness and success. She came across as a beautiful soul.

[@Stantza1]

As someone who didn't know this lady had died until I read the comments, I am absolutely gutted. What a great interview and overall legacy.

[@menkedejong9968]

So shocked, an amazing brave and strong woman, what a shame she isn't among us anymore! Such young age.:(

[@JeliOra]

How did she die?

[@selahrising]

@@JeliOraBreast Cancer

[@Joan-COYI]

RIP Jacqueline, this is a brilliant conversation and a lasting legacy to her memory. She was a lovely, pioneering, brave and accomplished woman, partner, mother, sister. Gone far too soon. Condolences to her family and friends.

[@millyday]

What happened? When and how did she pass? So sorry

[@Joan-COYI]

Milly. Jacqueline died on the 16th March this year of breast cancer. She had been living with cancer for many years.

[@sally5983]

Feels strange to see her in this video and know that she only lived one more year, she looked so healthy.

[@grazynkatodisco4916]

Hate to say that. .. but now statistics showed that mRn.. invention woke up cancerous cells. ..in many cases .. Perhaps it wasn’t the case. RIP 🪦 to the great woman.

[@sharonmeints7236]

​@@Joan-COYI😢

[@imanomar3371]

I just heard the news that Jacqueline has passed away. God bless her soul and god bless you Stephen for recognizing and interviewing such a legend 🙏🏼❤️

[@lamide_J]

I’m just at the bit where she said she’s 61 and I had to pause! She looks amazing… would not have said she was past her 40s at most

[@TheDiaryOfACEO]

Doesn't she! I couldn't believe it either

[@Serious95]

Money

[@LoveLearningInDorset]

Her jaw line! Wow

[@asham76]

@@LoveLearningInDorset injectables

[@clovermark39]

I’m 62, with a jawline like that no injectables!! It can be natural.

[@IEVAKambarovaite]

Never shopped at Ann Summers as I always found their stores a bit..not my taste. But after hearing from Jacqueline, I'm never passing by Ann Summers store without thinking about this truly remarkable lady and her mission. Loved this conversation!!

[@lawrencemotions8720]

I love Ann summers stores i first wondered in to an ann summers at age 22 to purchase my partner something, to say the least i was very nervous but open entering the store speaking to the staff that i wanted to get my girlfriend something it was great, very mature and respectful staff and a decorum about the place a store very much for the everyday person they sell many different things ,Ann summers is mostly Lingerie there is no pornagraphic images or anything extreme its a respectful tasteful business ,Lingerie cosmetics and toys etc and the staff are always excellent.

[@FriendlyHomie]

But she hates men...

[@Blonde111]

These women who are desperate for any man… pathetic

[@Sssssssslf]

@@lawrencemotions8720 yes there is!

[@karenmarriott4479]

Ditto

[@alj2301]

May she rest in peace. What an amazing story and life that she lived. Such an inspiring woman, thank you Jacqueline.

[@sbIvanov]

Quote from the podcast: "If you have the courage, the confidence will come"

[@user-60267]

love that quote!

[@MariaLopez-hc2nm]

That's normal 🙂

[@swampophelia2098]

She certainly doesn’t look 61, I’d have said at least 20 years younger than that

[@bibifrancis758]

I worked in Ann Summers, Dublin store in my early 20’s. Till date the best place I’ve ever worked. But hearing the story behind the business, I cannot walk past an Ann Summers store the same again. The respect I have for this woman and the business is out of this world🙌🏽🙌🏽🥰

[@teedon317]

same

[@juliemartin5397]

What a lady. I am 60. I honour her, I get the era she started up in. What a total inspiration. A quality human. ❤️

[@RiverPaisley]

Steven your respect and sensitivity shines in this interview. Your doing such an incredible job with this podcast.

[@Ali-to4nt]

Inspirational woman. Rest In Peace, Jacqueline.

[@authenticstoriesoflife]

Everytime I feel down, I just come here listening to her. She’s such an inspiring woman, I have no words. May she rest in peace beautiful soul 🤍

[@TraceyBarracloughInspiration]

I’ve literally just found out that this remarkable woman has passed. Not long ago since I first watched this podcast. Beyond sad 💔 May she rest easy. Such a trail blazer

[@teestudies876]

RIP Jacqueline. You will never be forgotten xx

[@GriffithsJacqueline]

RIP Jacqueline, what a woman. I'm same age so understand the ethos of different decades. What an inspirational woman.

[@MyAkachi]

As someone who has a complicated relationship with their parents, I can't imagine the strength it must have taken to do the interview. Only 10 minutes in, but it's 10 minutes of seeing a woman who's voice is breaking if you listen closely, and is on the brink of tears. wow.

[@TheDiaryOfACEO]

Powerful isn't it... thank you!

[@josullivan8729]

Four minutes in…. 🥲

[@knowledgeisablessing8767]

I find that daughters who have courage and confidence, some mums get jealous and sometimes even scared for their daughter and they do everything in their power to clip their daughters' wings. I'm happy to hear from a woman who has clearly broken free from those restraints.

[@kazkazzie3906]

Even before daughters get to that stage of being, some mothers sabotage their daughters' futures of being something, especially if the mother had a horrible past. Mothers can be jealous of their daughters that they don't want to see their daughters do well. So sad.

[@blair9607]

I had a mother like this. I developed a bad eating disorder at 11 and recovered (mostly ) by age 14. I’m pregnant now with my daughter and I can’t imagine being that way , I want her to be prettier , funnier , more capable and intellectual than me and I want her to be loved and find someone when she’s older 💝🙏🏻✨

[@Mumasarah]

RIP Ms.Gold

[@lolitanolita9107]

This poor lady! How painful! Her mom sacrificed her just because he was scared to be alone. She went through so much! A true warrior!

[@iristerhaar2191]

Amazing interview, amazing woman. As a liberated 78 year old female, I admit never having been inside an Ann Summers shop, but next time I pass one, I will. Incredible life story and so surprising and interesting. Thank you.

[@dianemariehawkins998]

One of the best pod cast ever. Such strength, vulnerability, discipline, serving the community, a true woman who has never refused to be a victim. Much strength and role model for woman.

[@jackjohnson217]

Can we just ask the question as to why, this podcast has not been picked up by a bigger platform, so much value to be gained - always growing and getting better! Keep up the good work!

[@irshikha]

First of all, I second your statement. Honestly, I commented to ask where you got this emoticon (you put in the end) from? 😂

[@annier6171]

its good it's not been picked up by someone else, Stephen should be the bigger platform.

[@stacybuchkowsky6376]

He rich .

[@PINKSTONES6]

Pretty insulting, to this wonderful podcaster. I do not want an answer however, it’s a shame you do not find this platform good enough.

[@lorilogan6785]

​@@PINKSTONES6well said, someone is looking for the greener grass...l😮😅

[@qendresaful]

I’m a silent viewer and have never heard of Jacqueline before but wow what an inspirational woman may her soul rest in peace💕☀️

[@Belovelyava]

Every day is a gift. I can’t believe this vibrant woman is no longer with us!? Such an innovative lady. This video was only a year ago. May her family have comfort. Sunrise July 16,1960 Sunset March 16, 2023 Rest In Peace Ms. Gold

[@nicolarollinson4381]

No longer with us?

[@jaida9254]

@@nicolarollinson4381 Jacqueline sadly passed away in March 2023.

[@millyday]

I'm sorry! Very recent passing!

[@billiejennings9127]

Wait Jacqueline is dead? Whaaat?

[@KatiaFerreira]

OMG... I am watching now and got to realize she died 7 months ago... I am so sorry... Thank you for thds interview

[@vanessamclennan1]

Just heard of her passing. This is so sad. She was very inspirational.

[@liadhainsmith]

I just heard today that she passed away :( this was on my watch list, and I thought I know nothing about her. 62 is too young. So sad.

[@laurenmaybank544]

Came to this again after just hearing the news. This was one of my fav episodes and it’s so sad we’ve lost her so soon😞

[@caz6386]

I just finished watching this and wanted to find out more about her and discovered she passed away last month. I am so sad, she went through and survived so much. May she RIP

[@ellafrench8061]

I’m a 21 year old from Blackpool trying to build my own business, just finished reading happy sexy millionaire and I’m now hooked on these podcasts! And what a woman by the way! Inspiring, both of you! Thankyou!

[@Lisa-lz2ul]

I have a very tricky relationship with my parents and went through a difficult period in my childhood which my parents dealt with very poorly. Listening to Jaqueline story I am also a very strong believer that regardless how negative a situation it has a purpose you may not see or recognise for many years. For me acknowledging how poorly my parents dealt with me helped to understand what I could do to help my own daughter, who has grown to be an amazing funny intelligent young woman. So all I can say is Thank you for the hard stuff. Without that I doubt my daughter would be the person that she is. Loved this podcast, loved Jaqueline for her comments on not being classified, perceived as a victim

[@67DrWatson]

You and your team should see this interview as one of your proudest moments. The compassion shown throughout is absolutely wonderful and even more impactful given that this lovely lady has now passed. She overcame huge adversity in her younger years but she didn't let herself become a victim and moved forward despite her background to become one of the UK's foremost business brains. It saddens me that she didn't have more time to spread that inspiration to more people but I'm glad that she is now at peace. Again great interview.

[@hilarypowell9802]

What an incredible interview !! I could listen to this all day !!! What this woman has gone through is unimaginable yet she remains calm and dignified, not a shred of self pity. Another inspiring interview from Stephen. Thank you !

[@reccobizbusinesssupport]

I read Jacqueline's autobiography many years ago and was blown away by her, she is such an inspiration to women. Fantastic interview, thank you

[@janeforrest6838]

This woman is utterly amazing as well as beautiful and inspiring.Losing a child is more than enough of a trauma for anyone let alone everything else that she has had to endure.Massive respect to you x

[@kristaschiffer328]

Goodness...I was riveted by this interview. By you and your way of posing questions and interacting with Jacqueline, by her and her amazing strength, courage and honesty. I don't typically scroll down through comments until I have listened to/viewed the full video, so I had no idea that she had passed away. To find this out was just heart wrenching...I know that she is in a much better place where her life is now the sheer perfection that she, and we all, deserve.

[@juliewillard1367]

I was so sad to hear Jacqueline had died. She looked so beautiful here. What an inspiring woman ❤

[@swampophelia2098]

Steven is so kind and gentle with his guests

[@kimhaughey9161]

I live locally to Jaqueline and I passed her store every day on my way to work, shopping etc - I never knew her personally but you felt like you did as she was one of our local celebrities. I never knew of her passing until I had a notification in our local Facebook group that her funeral would be passing and stopping outside the store for people to pay their respects. The day of her funeral was one of the first brightest sunniest days and she had THE most stunning, beautiful flowers I’ve ever seen on a hurst. I felt so very very sad as they reminded me of wedding flowers and new beginnings😢 Taken far too young and with SO much more to give. RIP Jacqueline, Goodnight. God bless.❤

[@losochohomes39]

BRILLIANT!!!....I thoroughly enjoyed Jaqueline's story. Thank you Steven. Your questions are thoughtful, respectful and sensitive.

[@craigsharp6581]

She’s one hell of an inspirational leader. That some story. Thank you for bringing her on to your podcast.

[@happyhermit2022]

To Steven and his incredible team.... Thank you so much for all your hard work and integrity producing what are always a life changing experience. It's a wow...Stephen is so self effacing and modest, never ever failing to compliment a very carefully chosen team. There is a very real danger that when anyone in conversation may open up old wounds...Stephen is very careful not to do this...if we hit that hot button we have to be prepared for the fallout. A truly amazing guy...and a very big thank you for his bravery. 👍 This is without doubt one of the best interactions between two people I've ever seen Fascinating

[@lynlawley8903]

So sad she,s passed rip

[@prodbyocean]

Super powerful and inspiring story - thanks for sharing this with us 🙏🏿

[@TheDiaryOfACEO]

Thank you so much - isn't she incredible!

[@InternetGirl1093]

Wow, Ms. Jacqueline is an incredible woman. I hope she sees all of the admiration, respect and appreciation we have for her here in the comments. She was an excellent guest. I am enjoying listening all the way from NYC!

[@azizbass]

What an incredible story. I watched. I'm so heartbroken that this amazing woman died only at 62. In March 2023 from cancer Two years after from this podcast such a tragic loss.

[@emmaLouise..]

My heart… Thank you for sharing your story, I cried many tears for you watching this interview. May you have peace, happiness and contentment for the rest of your days. You are truly remarkable ❤ Thanks Steven and Team ❤️

[@TheDiaryOfACEO]

Hi Emma, we're really glad this interview touched you! Team DOAC xx

[@TobyNewbatt]

So so so sad to hear the news of her passing today. So glad this video will remain here forever in her memory. RIP.

[@tillybinkieking7258]

Gosh. I have just got to say, when this good lady said she was 61 yrs old my mouth dropped open in genuine disbelief! Wow!

[@fevenhaddis595]

What a profound story and a lot to learn. Thank you.

[@SuccessWithSam]

CEO Of Ann Summers 😳, again such a unexpected guest, but so many gems 💎… thanks Steven 🙏🏽

[@jhardworkpaysoff474]

Forreal Steven got them links

[@SuccessWithSam]

@@jhardworkpaysoff474 💯

[@TheDiaryOfACEO]

🙏🏽 thank you sam

[@annsummerswithbeki]

This woman is my inspiration and Im so happy to be able to be part of Ann Summers now for 5+ years

[@SM-SaMo]

Wonderful interview with Jacqueline Gold. Hope someone produces a documentary on this courageous inspiring lady ahead of her time. RIP Godspeed Jackie.

[@aycanaksoy9464]

I am so sorry to hear that Jacqueline passed away yesterday. RIP Jacqueline. You were an incredible women❤

[@yoginid672]

As well as hearing Jacqueline's powerful story and admiring her honesty, steadiness and openness - what is interesting also is to witness the interaction and response of a man and a relatively younger person hearing her story.

[@elaa1934]

One the most beautiful, powerful interviews I have listened to. Thank you to both, you both made it fantastic.

[@stormiweather5434]

I've listened to so many of your interviews but this one really really hit the heart. What a remarkable woman. Had such adversity yet she shines with love and optimism. Unbelievable!! So inspiring. Thank you so much for this episode!

[@TheDiaryOfACEO]

So glad to hear this one resonated with you! Team DOAC

[@CC85667]

This is the third well known person I've seen recently talk about SA. The courage it takes to do that is commendable and helps so many people feel less alone, so thank you

[@tingliasmr]

I'm only a few minutes in and in awe of this lady, what she has achieved and is still doing. Kudos to Jacqueline and thanks for such an inspirational podcast.

[@baronesslizzy8428]

I am watching this today. RIP Jacqueline.

[@mariamurtagh8463]

Stephen you are an amazing interviewer that always always asks the right questions in such a respectful manner. This is your best interview imo. Superb guest who didn't wallow in self pity.

[@kerry3789]

What an incredible woman. I laughed, I cried and I felt her pain. I've never ever come across a woman so inspiring, brave, positive, humble, classy and outstandingly beautiful all wrapped up into one.

[@TheHumblePenny]

What a deeply inspiring story. It felt very very raw and honest but necessary. It's so interesting how hearing how others overcome adversity helps us to be stronger. This story will do more for people than you might imagine. Thank you for creating the space for this to be told.

[@kareemaismail3623]

Px

[@annlouisetyson3229]

😅

[@nathanschumer9412]

I had no idea who she was before watching. However, this turned out to be one of the most beautiful things to listen to. I am so sad to hear that she passed this year. Life is not fair sometimes. What an inspiration!

[@sugarsnap1578]

One day it was a few days before Christmas I was looking for gifts I went into an Ann Summers shop in Edinburgh I was stopped at the door and a young member of staff approached me and said if your looking for items for yourself we have nothing to fit you I was astonished! I was so shocked I mumbled I’m looking for gifts for my daughters in laws but left the store fast ! I should have reported that .

[@Bombabingbong66]

You should still go and report that, disgusting.

[@lelu810]

That happens down south too. It's the looks that the staff give when you walk into the store.

[@Plenaireskincare]

Sick

[@kristinelizabethbarker3459]

Never been to their shops and certainly won’t in future if that’s how they treat people.

[@nudisco300]

Anecdotal rubbish that people with low IQ will believe as fact.

[@biddylisduff]

I'm flattened after hearing her story. What a warrior - but a peaceful one. Interesting to hear the story behind Ann Summers, we have one not far away. Right in the shopping mall, across from Waterstones, HMV and M&S! I can't think of the right words to describe her life - what she's been through and still so committed. Remarkable.

[@debrangcobo4032]

Fantastic interview!🙌🏾 I’ve always listened to the podcast on Spotify. Must say I love watching instead - love how the video is broken up into chapters/segments. Keep up the great work, Steven!

[@CallumKelly-yo8eu]

Rip Jacqueline, such an inspiration ❤️

[@rhian655]

Yep… I’m a follow tinnitus sufferer! My is due to a hole in my ear drum, I get it with high volumes or low volumes or extreme changes quickly to volume. HATE IT! Such a strong, inspirational & lovely hearted women. Despite absolutely everything in her life that could have made the story very different!

[@LettyMaria1]

Jacqueline you shared so much. Thank you. Steven you brought another fantastic person to interview. 🌹

[@weknowwhatweare7600]

When she said 61 his reaction was mine lol mad . What a legend this women is .

[@wallybingbang4350]

I am on a binge watch of The Diary Of A CEO. I'm addicted.

[@martinboulden4388]

Very sad news today about Jacqueline. RIP ❤

[@generaljo78]

Just found your channel, brilliant channel and what a brilliant interview with a wonderful and resilient woman.

[@araiissabekova8616]

Thank you for your podcast, Steven! Thank you for inviting such outstanding people!

[@jaida9254]

I watched this i/v after Jacqueline's passing and mourned the loss of opportunity to meet another inspiring woman gone too soon. If her daughter ever reads this comment, I hope she takes comfort in the knowledge that her mother has only transitioned from a physical form into a spiritual one. She is blessed to have been birthed by a woman of courage and compassion and I hope she will have these qualities too. My condolences to her loved ones. I agree that her compelling story should be made into a movie. Enjoy the afterlife Jacqueline!

[@Greenz1100]

An Icon, this podcast had me in horror with regards to her Mother. Plus the joy she has brought to women and business. RIP Jacqueline.

[@tracibushur6363]

Probably one of my favorite episodes yet - so well done, Jacqueline & Steven! 💕👏

[@roberthambly1883]

Wow, excellent pod cast , I’m not one to comment on social media type channels , But wow what a woman and what a life , truly inspirational, thanks Stephen 👍

[@judedavis7967]

What an incredible woman. Thank you! This was one of the most inspirational interviews I have watched. I wish her nothing but the best. She deserves it.

[@RondelleDesigns]

Another really powerful interview

[@TheDiaryOfACEO]

thank you rondelle x

[@vivdoolan6846]

Best interview in this series...bloody hell she is amazing , she has so much grace, you both connected so well...your empathy really stood out.

[@dswain1981]

Such a powerful story that needs to be heard, what a journey. I really appreciate how you continue to demystify success Steven. 🙏 Thanks.

[@TheDiaryOfACEO]

Thanks David, glad you're enjoying them 🙌🏽

[@thesilverphist6483]

so shocking , friends = problems

[@charitywairimungugi-latz1315]

R.i p Jacqueline.Such an amazing soul with such a positive energy.I am glad she at least managed to work out her passion.❤

[@alicecallender4806]

This has really helped me find some positivity whilst one of my family members is going through difficult times. Thank you to both of you.

[@MsBernadines]

What’s beautiful person and after watching this video today. 20.10.2023. I then asked google how rich is she now? Sorry to hear you are RIP. Very sad day for a lot of people

[@sonia1082]

Very beautiful, insightful and touching interview. I liked every minute of it! Thank you, Steven!

[@chrismcsweeney553]

Congratulations on episode 100! I love listening to these episodes every Monday morning!

[@TheDiaryOfACEO]

Thank you Chris! Appreciate you for being here 🙏🏽

[@robertmccarthy8665]

What a journey and an eye opening start to my Monday morning. A truly remarkable woman and an inspiration for so many

[@stratford19]

Her story hit me hard. She is extremely inspiring not only to go through her ordeals but to share her story. Definitely the most impactful podcast out of all your interviews.

[@mickandtraceycope7826]

An incredible woman. I remember attending my first Ann Summers party. It was an embarrassing blast. How times have changed now being so much more open thanks to this brave lady. 🙏🤜🤛💥

[@charitywairimungugi-latz1315]

She has taught me how to see opportunities in everything .Walk into a room filled with people and see ,,an Opportunity " Wow❤

[@depthlimited8056]

Very inspiring I can definitely relate to Jacqueline in many ways , I’m 18 and starting my business career and one day I want to be in this podcast

[@Gingercookster]

What an inspirational woman, such a journey she has been on. Really enjoyed listening to her story and will not walk passed an Anne Summers shop in the same way again.

[@essbee5882]

You can see the goodness shine right out of this amazing lady. Wow. Thanks for sharing 🙏🏽

[@Wayne_Lukaz]

Enthralling lady. I’ve been binge watching this series. It’s amazing, so many fascinating people ❤

[@florence1395]

One of the best interviewed persons who have inspired me……….she’s so brave & wow emotional but how can you not be inspired by her.

[@sunnihunni93]

Jaqueline, thank you for sharing your life story, it takes a lot of courage, sending you lots of love.

[@jeanniecampbell1374]

Jacqueline come across as so grounded after all she has been through ..and so authentic .

[@mcb6273]

Took so much away from this talk and I am inspired to get on with my own business. Thank you you're amazing!

[@AlyneMedium]

RIP Jacqueline Gold… 💔 You’ve been such an incredible inspiration for me, Queen!