Salesforce Web Chat

[@gsehgal81]

Great session Sathish! Really useful for someone who hasn't configured chat before and needs a quick tutorial to get started

[@apexhours]

Glad you liked it

[@abhinavanand6188]

Thanks for this very informative video. I'm trying to migrate to MIAW. Is there any video coming up on how to embed Embedded Messaging in LWC and expose it on Experience site? Finding it difficult to customize standard functionality.

[@yaminisegu7755]

can i get the code that you have customized the user interface at 46:00

[@sfdc-maria]

Really helpful demo

[@apexhours]

Thanks

[@raghavkharbanda9599]

Hi, Can you also create a separate video comparing "Salesforce live chat" Vs "Messaging for In-App and Web", highlighting the main differences between them? As per my understanding, both can be used to do web chats right ?

[@brahmareddy7048]

What is the difference between the Einstein bots and Salesforce Web Chat? is both are same?

[@apexhours]

Check our Service cloud training for same

[@doni6720]

what will happen if the customer/user close the browser while waiting for the agent to response? will the request for live agent on the agent site gone?

[@youmyname]

thanks Amit choudhary for setting up these sessions every Saturday

[@apexhours]

Thanks bhai. We will keep trying with new content

[@UmeshKumar-kg4sl]

Hey even though i have the chat user status "Available for Chat". When i preview the vf page, the prechat form is not coming and only the offline support form is coming. Is there reason for this?

[@marcw2401]

Thank you very much!

[@apexhours]

You're welcome!

[@pavloshchur3684]

Great session!

[@apexhours]

Glad you like it

[@dheerajkotla3495]

Can i do this for my custom objects because in our case we are using custom object for case creation

[@KuttyChinnu-cx9bv]

i can't able to get contact detail..while i am connect with customers

[@RajeshKumar-uk2xd]

Hi Amit, How do i embed the code in external web site

[@apexhours]

we will create new recording for same

[@inquisitive99]

@@apexhours Hi..Is this recording available? We need to be able to get the logged in users details in our other website securely.

[@arihantseraogi5834]

wish I had something like this much earlier

[@apexhours]

I hope this will help now

[@CartoonExpressUP]

Hi Amit I am not able to select the service setup please help me

[@apexhours]

Check in gear icon to click on service setup

[@sarinaferreira7649]

How do I retrieve logged in active user details instead of using prechat form? Possible with deployment script custom Details?

[@NatureLivingVibes]

How to get post chat page for feedback ? Can you provide me for code for embedded feedback in post chat?

[@EddieHo-1604]

Can u help how to delete the name in Chat Buttons and Automated Invitations

[@apexhours]

We will check and get back to you

[@htmltutorial1893]

How to run apex class offline

[@apexhours]

means ?