Apple BROKE Megan's Phone. I lose my mind.

So called "Authorized" repair does NOT equal "GOOD" repair.
Support our work by sending us a repair, buying supplies or coming for training.www.ipadrehab.com
All the tools and supplies we use in videos are available at www.ipadrehab.store
Jessa’s Equipment Links:
Our thermal camera recommendation:
Infiray P2: ipadrehab.store/products/infi...
or Amazon: amzn.to/3r90tpX
Seek Compact Pro for Android amzn.to/2J5kkfA
Seek Compact Pro for iOS amzn.to/2RXrF4H
Macro Close Up Lens for SEEK COMPACT PRO THERMAL CAMERA tinyurl.com/5d5mbdmz
›Charging:
USB ammeter: amzn.to/2k2suZN
Bona fide MFI charging cables
Anker: amzn.to/445oAV7
Anker USB-C: amzn.to/3KIMbSm
›Microscopy:
Recommended microscope: amzn.to/3IyoBFT
Light ring for microscope: amzn.to/2iRRdOt
Barlow lens: tinyurl.com/4nz4j8x6
›Soldering:
My soldering station with standard iron: amzn.to/2hG656k
Primary soldering tool--mini hot tweezers amzn.to/2hY5DN5
Favorite tips for mini hot tweezer: amzn.to/2iSKF67
Favorite tip for standard iron: BC2 amzn.to/344iWZ2
›Ultrasonic cleaning:
Crest iphone sized cleaner: amzn.to/3qVxO52
Branson EC cleaning fluid: amzn.to/2iSVuFq
›Hot Air:
My hot air station: JBC TE-1QD not available on Amazon, $1500
Recommended station Quick :tinyurl.com/2p8b6487
›Small supplies:
My favorite tweezers--store.ipadrehab.com/Our-favor...
My favorite flux:amzn.to/2iCy5Vm
My favorite solder:amzn.to/2hY1gBA
Kapton tape: amzn.to/2iqxVAY
My blue mat: amzn.to/2jfAiKp
Cutting board I solder on: amzn.to/2kDO0XJ
Low melt alloy:amzn.to/2iqITGB
UV light: tinyurl.com/39kc3he7
›Diagnostic tools:
Tristar tester: tinyurl.com/3573s3yv
DC Power supply: amzn.to/2iRN9hj
Multimeter: Fluke 115 amzn.to/2iqMmou
Fine point tips for multimeter: amzn.to/2iRPjgP
Freeze spray:amzn.to/2iuNZnE
Zxwtool: tinyurl.com/2p86e33y
Storage Repair Case:
Christy’s Favorite for iPad Repair: amzn.to/3KIhQD6
Jessa’s Favorite for iPhone Repair: amzn.to/3qYTgGc
Large Size for iPhone Repair: amzn.to/35m1Gzh
iPad Rehab is a participant in the Amazon Affiliate marketing program and may receive commission for orders placed through above amazon affiliate product links. Support our work by sending us a repair, buying supplies or coming for training. www.ipadrehab.com
All the tools and supplies we use in videos are available at www.ipadrehab.store

[@tenmillionvolts]

Apple rips the flex, Drivesavers rips the customer. No wonder Apple calls it the Genius Bar. I would never have thought to kill a phone and hand it back along with a middle finger.

[@sjgoff]

This is equivalent to 'I took my car in for an oil change - they cut my radiator hose by accident so they pushed the car outside and told me I needed a new engine'

[@blahorgaslisk7763]

Correction. Not a new engine but a new car...

[@RandoWisLuL]

@@blahorgaslisk7763 new car because the engine is bad because the radiator hose was sliced and its your fault because you didnt have backup money to prepare for this situation

[@Raketenclub]

oh yes i can feel that so much. we had an old volvo 940 turbo. ... the oil lamp was flickering ( for a good reason as we learned afterwards) ... the cardoctor removed just the cable... and told us its fixed. until we lost the motor 300km after that 'repair' RIP old family Volvo 😮😢😅...

[@barbadolid5170]

"I know what's wrong with it, it ain't no gas in it" (with Steve Jobs' voice)

[@FragrantlyOdious]

Damn

[@psychotictactoe]

Make their phones as un-repairable as possible, treat their customers as idiots, charge you a fortune for the privilege.

[@Nebbia_affaraccimiei]

tbf anyone buying that garbage kinda deserves it.

[@runed0s86]

You pay extra for the logo. The rest of it is a gimmick.

[@alphaboardrepair5285]

Probably the Apple technician didn’t want anyone to find out they broke the ribbon cable, and played on the customers lack of understanding.

[@elessal]

if that was the case. he should get fired. the damage this alone has done to apple is far more expensive than a replacement screen. just one person watching this video and deciding to never buy an iphone when they were planning to is a big loss.

[@youtubasoarus]

How the hell is that apple store not liable for the damage they did?!

[@Nebbia_affaraccimiei]

it is if you have deep enought pockets to afford a sollicitor thats bigger than apples. because that's how US justice works.

[@Tribulatus_Rex]

​@@Nebbia_affaraccimieiit's how ALL "justice" has ever worked; In Imperial China...in the British Empire...in the Aztec Empire...you name the civilization. The primates with the most bananas make the rules, but rarely follow them.

[@DPedroBoh]

My god, customer protection in the us is a joke.

[@youtubasoarus]

@@Nebbia_affaraccimiei You don't need a solicitor, you can use small claims court.

[@SeasonsOfMists]

Apple did offer a replacement, that of course didn't help with the data as it would require giving up the old phone.

[@jessicadent5944]

I hate seeing things like this. It makes me sick, makes me wonder how many folks have been taken advantage of. I wish I could say we don't see this too.

[@kippie80]

Wow, criminal behaviour by multiple parties.

[@ericmc6482]

Forgot to confirm reported faults before commencing any work.....LMAO.

[@OcteractSG]

Calling it “the Genius Bar” is really asking for sarcasm.

[@valghyna7668]

like military intelligence

[@OcteractSG]

@@valghyna7668 The only issue is that the intelligence agencies and divisions actually have very advanced cyber tools at their disposal, so sarcasm isn't exactly deserved.

[@GregiiFlieger]

Who ever had the idea to call it a „Genius Bar“ was a Genius! Intelligence stopped there with that idea….

[@MMuraseofSandvich]

I heard "we tore a flex" and I thought, "BS, that's what you put in the invoice." If you took a running car to a dealership and they returned it to you in a non-functioning state and told you, "Sorry bubba, you're on your own", that's like candy to an attorney (or it was 30 years ago, maybe they put "you waive your right to sue us" in the contract now?). The problem is, the Genius Bar is full of amateurs who aren't trained to do what Jessa does here. I'm seeing a lot of businesses pull these stunts where the customer is doing everything right and they still get shafted hard and blamed for it. That should be treated as fraud, plain and simple.

[@katisugarbaker7349]

In NC fraud entitles the plaintiff to treble damages.

[@c1ph3rpunk]

Seriously, it’s beyond time the FTC needs to step in and, like, do their job: protect the consumer. But we all know that won’t happen, they’re all on the take, and they get free new phones.

[@Nathan-cx2wg]

​@@c1ph3rpunkthe ftc protects them. Because they regulate them. Any time you see govt regulation, think protection is the correct term. It just stops small guys from competing.

[@gosteampunkdotcom]

Exactly

[@peterbruce1969]

all Apple wanted was $$$$

[@JimAllen-Persona]

No, they just didnt want to be bothered fixing it. Telling a customer that you broke it and it's on them... that doesn't fly.

[@CerealKiller187]

​@@JimAllen-Personathat statement doesn't even make sense.

[@barbadolid5170]

Wanted, wants and will want

[@BillAnt]

"Buy a new phone" that's their motto. smh

[@jeb101]

It's definitely a metric thing for the store. They can't initiate a repair as the parts needs to be registered. The owner / manager likely doesn't want to pay Apple out of his store profits to fix this phone. So they use the black box approach and send you away.

[@JessaJones]

These facts are what people should know about institutionalized repair. “Authorized” doesn’t mean “good”. I don’t want to have to get permission from Apple to use common sense and put a replacement screen on Megans phone.

[@ytwatcher2021]

@@JessaJonesits apple as a company being anti repair with software locks

[@RocRizzo]

Noob repair tech probably was told to sell her a new phone. They don't make their money on repairs, they make it on selling product.

[@t0nito]

I love these reminders for me to never buy an Apple product.

[@JimAllen-Persona]

Problem is they're all the same. Samsung will do the same thing. Even with AppleCare you get screwed.

[@HyperHorse]

It's 2023. I'm still using my USED iPhone 7. About to upgrade to a USED iPhone XS Max.

[@LawpickingLocksmith]

Some people go as far as dumping their partner if they still prefer Apple!

[@runed0s86]

​@@HyperHorse my moto e5 has a swappable battery and I installed LineageOS on it to get android 11, and it runs better than stock android 8. The thing is gonna last a decade if I don't break it... ~sent from that device

[@t0nito]

@@LawpickingLocksmith and rightly so! 😅

[@katisugarbaker7349]

Ooooohhhhh, someone at that store is getting kickbacks for every drive saver referral. How ugly & evilly clever.

[@Jon-ex9gi]

“Hello Mr. George, how much you pay for the new guy”… I used to work for corporate stores, employees don’t care for shit about customers. All they care about is when their day off is, when they get paid and trying to do the least amount of work and still get paid for it, oh and lunch and break time. It’s not all employees, but at least 99.9% of them.

[@stevejagger8602]

Apple products were good and repairable up until the death of Steve Jobs. I have an iPad mini2 and MacBook Pro from 2014 and 2012 respectively still working well. It is clear from watching your videos that the mantra within Apple is now "sell, and at all cost sell - do not repair." This is clear from today's video. Thank you for championing the cause of repairability.

[@pdamasco]

The amount of times I've had people come to me with similar issues because an Apple technician failed to do a visual and mechanical inspection of the device when Apple literally has that in their training and it is pounded into your head while taking it baffles me. It takes about 5- 10 minutes to do a thorough inspection and that tech should absolutely have known that was the display flex cable. IDK that they still have stock parts. Part of the trouble doing mac repairs for Apple is they don't let you stock parts. You have to order things only when needed unless you want to pay three times the price to stock a part and then if you do it is really only for testing purposes because when you submit the repair it generates a part order and starts their internal process to pick it from the warehouse and ship it to you asap.

[@JessaJones]

There’s no way that the Apple Store in an American city doesn’t have stock screens for iPhone 13 series. AASP or IRP-sure, but not the Apple Store. Even if they didn’t, why not give her an option to come back in a few days to get her data and let her have the replacement phone now?

[@iMacJames]

@@JessaJones Do the Apple employees (e.g. the one who broke the screen) get a comission on drivesavers repairs? I'd imagine not- but this would be a scummy way to get some extra cash.

[@RangerX5]

Apple going the next level and breaking customers phones for them. Brilliant marketing strategies they have this year.

[@rodrigomaero]

I remember a client back in 2018 or 19 took it to the authorized franchise here in Argentina and they tore the front flex so he wouldn't have any selfie cam and ear speaker working. I had to buy a third party flex and install it for him. Then some time later he was on a trip in the US and decided to replace the battery on that same device, took it to the Apple store and they did, but they also ripped a little filter around the screen connector but just enough so touch was intermittent. Back from the trip it was completely out of touch so I had to repair his motherboard, poor guy.

[@Nebbia_affaraccimiei]

sounds like a customer problem if he keeps going to the same idiots that already broke it .

[@nairocamilo]

@@Nebbia_affaraccimiei I don't know about that assumption. I could imagine myself in this guy's shoe, as a south american on an international trip (I'm Brazilian), just want my phone to work and I'm not savvy on that stuff, hoping that a "North American" service may have some superior quality that I just can't ever find in my home country if my device ever have an issue.

[@cameron7374]

@@nairocamilo After all, Apple is based in North America so their stores over there are probably good, right?

[@tektonike]

I just came here from louis's video. Did apple admit to the customer that they ripped the flex cable? And if yes, why isn't it on them to repair the phone? And if it's unrepairable, why isn't it on them to pay for the data recovery? I am confused as hell

[@JessaJones]

Phone worked, went in for a separate issue. Apple tech verbally assured Megan that her data wouldn't be harmed by their investigation. They took it in back and broke the screen accidentally. The Apple tech admitted he "ripped a flex" (without saying it was on the screen) and said that recovering the data was now impossible but he would replace the phone itself. Second tech confirmed data recovery impossible. She escalated to store manager who gave the Drivesavers referral. Left the store without the phone so she could pursue data recovery. She sent the phone to Drivesavers, got the quote for $3300 and declined. Then found me and sent the phone here where I opened it while filming this video.

[@tektonike]

@@JessaJones That's messed up. They should pay for data recovery 100%. If that is not the case, then there is something extremely wrong with the laws there.

[@travelnc2g]

This is criminal. 3500$

[@darrenifyouask]

That’s crazy. I do phone repairs And I would be annoyed too if I saw that flex broken by apple. Such a rookie mistake.

[@TheStevenWhiting]

Should of gone to local news or papers.

[@charleshines2142]

From a lot of what I hear on Yotube Apple doesn't seem to be any help getting someone's data back or interested in it in any way.

[@pjhb_microsoldering_portugal]

Amazing story in a bad way, so sad this kind of situations....😔 Love your videos, thanks for sharing. Greetings from Portugal 🇵🇹

[@DanTheBrazilian]

I had something similar with a HP latop when I lived in London - actually you had to take it to a store named Currys and they just wiped my hard drive without any warning. To say I was livid doesn't even describe how I felt.

[@Yahgiggle]

why I've always fixed my own stuff, you cant trust anyone anymore, the so called technician should know how to open the phone with out tearing the ribbon cable, tearing it is something you would expect from someone with out a clue of what they are doing.

[@Hey_Jamie]

I wish I had someone like you to stick up for me and my car. I took my damn BMW to a supposed BMW mechanic because my window was stuck down and wouldn’t come back up. Just one of the many, many awful things about BMW. This was early June in SoCal, several years ago. Right before our worst heatwave. I got my car back with a completely nonfunctional AC. One that had NO issues before going there. Why did it come back broken? Because I’m a white girl with a BMW so obviously I have money to blow to pay them to fix. EXCEPT OOPS I HAVE LITERAL NEGATIVE DOLLARS IN MY BANK ACCOUNT EVERY MONTH. They said they could “fix it” for $800 but couldn’t tell me wtf was wrong with it. Every other mechanic I brought it to had no idea what happened to it, because stupid BMW makes it so it could literally be any one of 100 things. I obviously did it pay them $800 to ‘fix’ something they deliberately broke. And guess what? None of my windows can roll down. No AC (not even fan, it’s literally just dead) thanks to deliberate sabotage. It’s been 100 every day this week, and this is years later. I literally have to pray I don’t pass out of heat stroke and die while I drive because I have a job and am required to drive. It’s beyond infuriating. I wish I could burn the damn mechanics down.

[@ericy4522]

Absolutely awful Apple service!

[@dosgos]

Scammed by Apple and DataSavers.

[@davidturk6170]

She should take them to small claims court!

[@FragrantlyOdious]

Just found your channel thanks to Rossman Group! LOVE what youre doing, thank you so much! ❤

[@ROKEY88]

The easiest job you can get is an Apple certified technician. You want that job you get that job , No Qualification needed, No questions asked...😂

[@eWhizz]

This is unbelievable. Apple should compensate.

[@Nebbia_affaraccimiei]

this is NEXT LEVEL.

[@Green_House]

But wait, doesn't Apple know what's best for their customers. Fraudulent 'repair' is just part of the quality 'service'. 🙂

[@JadedEdge758]

Yet again Apple strikes again. The goal: convince the customer that they need to replace the phone with a new one at a hefty price for them to get a quota.

[@POVwithRC]

They offered her a free replacement phone.

[@JessaJones]

They did. But they also used their authority as OEM to suggest that fixing a broken screen to backup data was either impossible, or a $3300 service.

[@POVwithRC]

​@@JessaJonesYes, but OP indicated that they wanted the client to replace the phone at a hefty cost. That is not a truthful claim.

[@JadedEdge758]

My mistake on that part. But that scenario has happened where i work. An apple employee said that kind of statement, it is not a fair playing field.

[@PolyCube71]

Your advice to her should have been: take a lawyer!

[@KiddsockTV]

Good job Apple store. Hope to hear an update of Megan going back and making them pay for it or a lawsuit. I don't think the waiver covers Apple Store for stupidity.

[@FlexDRG]

Sounds like she needs to bring a lawyer with her as well as this video and demand a free screen replacement. And compensation for shipping it to Jessa, and the lawyer costs

[@crwhite5881]

OMG this was unbelievable, and Jessa your reaction was priceless! You are great and again THE WIZ with iDevices! :-)

[@alarmsquadnj]

Great work 😊 I hope to take yours training soon 😊

[@glaubhafieber]

Honestly , i broke a customers iMac, too. But he got a new one in box with all of his data already preinstalled and a fresh 2 years warranty. That was company policy and one of the reasons why we didn’t lose customers to apple when they opened the 1st store in my town. Our service was just better. I did some component level repairs, too. So clearly not all things apple likes me to do but customers were happy and recommended us to their friends

[@ableite]

in my country she could sue them and get another working one.

[@user-tb3mo7qz5h]

I can give you the Orgnal Display in just 150$😂😂😂😂

[@yourgolfsolutions9999]

Totally entertaining and informative video. What a gift your service is for device owners!

[@T00LF00L]

Apple's new strategy to fight right to repair.. Just destroy your shit.

[@privateassman8839]

I just bludgeoned the square peg into the round hole. Now all my blocks are in their box 😁. I think I'm genius bar qualified now 😏

[@cdarting91]

Just under a month after I got my iPhone 14 Pro Max, my taptic engine stopped working over the course of two days, which I would consider to the faulty device kind of situation. Verizon was only willing to replace my phone with a refurbished one even though it’s a brand new iPhone, an apple was only willing to replace the taptic engine if I paid for everything. Even though it seems like I had a faulty iPhone, or at least a faulty component within the phone. I’m sure there was something in the fine print somewhere but that still just seems like BS. Lol.

[@MrPnew1]

Apple - I took it out the back and broke your flux capacitor flex. My bad

[@JimAllen-Persona]

Apple's policy... we're not even going to attempt any more. I swear they do this on purpose.

🎉 super hero, my sister

[@lrfahad5819]

I got to laugh so hard… thanks. You made my day.

[@saltcityrepairs5121]

I miss you Jessa ❤

[@arnemalte]

How low can you go? Destroying a customers device, tell them ups, my bad, your problem and let the customer with a broken device....

[@johnwsimpson3153]

You rock, Jessa! Tim Cook should see this video. He should give Megan free annual iPhones as compensation.

[@mohamed_yahya_1]

Great Video

[@SalemTechsperts]

This is infuriating and not the least bit surprising.

[@hesamshakouri8786]

No surprise they just can make phones but repair its our job...well done jessa

[@pietersoeters9983]

From experience in the tech industry, not the 1st and las time Apple does this....unfortunately a b... shame.

[@killertruth186]

I am surprised no apple fans are talking about this....

[@Nathan-cx2wg]

Louis Rossman shared this amazing video. Will now sub.

[@mecca6801]

I'm sorry, I would be on their backside like white on rice until my phone was replaced!!!

[@worroSfOretsevraH]

Without Jessa, YT would be soo boring.

[@bocswu]

Was the original problem of connecting to the cellular network ever fixed?

[@jonnash5196]

I very much like these videos . I noticed that in this video they never talked about why this person had been having Internet connectivity problems which I think she said happened when she was accessing data over a cell tower .

[@DumahBrazorf]

Probably they're not payed to use the brain but to follow the procedure.

[@t0nito]

*paid

[@valghyna7668]

their flow chart quickly ends with "you need a new phone"

[@matrixclone1403]

So are you going to replace her screen or keep her phone and send her the files on a disk?

[@LocusNevernight]

Thats up to the client usually. Sometimes people would gladly pay less money just for the files, this is especially the case if they are getting a new phone. I personally would just say replace the screen since its still going to work for at least another year or even more.

The unfortunate thing is that the iPhone is the easiest phone to get fixed. Basically no independent repair shop wants to fix anything other than Apple or Samsung products, which ironically are some of the least repair friendly devices.

[@BurstVessels]

Seems like it could be worth it for Megan to talk to a lawyer in California about the possibility of suing for the whole affair. I'm too naive probably, I'm sure the moment you give your AppleID for your appointment you're technically legally agreeing to allow them to destroy your phone/computer in the process of "fixing" it.

[@scottsmall9898]

Sounds like Apple to me. Not really surprised now the other place quoting her $3300 to get the data off blows me away.

[@TonyToneFixMyPhone]

Apple broke an iPhone 6S back in the day and they sent them here to get it fixed. Blown fuse. 2 seconds to fix.

[@GregiiFlieger]

I use „Apple hand me downs“ (last generation) as my spouse buys the latest gen. I always spend years hoping it does not crash or break for fear of things like this…. Would I otherwise ever buy from Apple? I think not…😮

[@andyhunter4850]

Makes me NOT use Apple anymore!

[@RestoreTechnique]

I don't know how you were able to restrain yourself and not swear like a sailor 😄 I was livid watching/thinking about this. 🤬

[@cortex_btw]

Hello from Germany! Great Video! Another day where the "Apple Authorized" stores completely fail again. Kind of sad what a bad service this is, cant stop laughing :D Unfortunately, I could not find in the video description which liquid you use to remove the battery (2:21). Would you tell me what liquid this is? Thanks a lot!

[@tonep3168]

I think alcohol (isopropyl) is what most people use. Use something like 90% plus alcohol.

[@techguy348]

@@tonep3168 can confirm

[@cortex_btw]

@@tonep3168 thank you for your answer? Never thought of isopropyl for removing the battery. Is this a common strategy?

[@JessaJones]

Yes alcohol plus heat

[@stimpy8177]

@@cortex_btw Yep, it dissolves most glues, and is harmless to the rest of the phone. Just make sure you use a high concentration, 95% or over is what I use.

[@Githa-A-GAF]

Hi Jessa.. i have iphone X, if i flash the device, stuck on sending kernel chache.. driver jump 2nd not working after the bar of flashing show up and the device do not connect to PC again.. just stuck on 18% sending kernel chache on 3utools.. i have to change USB ic dan power ic but still like that..

[@kaiserkhalil1]

Hello, i want to ask you a question what is the difference between right to repair and data protection? I do support right to repair but since i started learning emmc and ufs programing i learned that to protect data we need encryption and for that we need to upgrade chips to support encryption keys and that makes repairing difficult. If there is no encryption anyone can get the data out with few basic tools that means if normal person dispose his mobile anyone can read their data.

[@JessaJones]

Encryption has nothing to do with repair. All iPhones have had individual file system encryption since the iPhone 4s. Repair is the only way that people with encrypted file systems can get their data returned to them if they don’t trust cloud backups, if they thought they had a backup but don’t. Repair is especially important BECAUSE of encryption. If we can’t repair then data is lost every time the phone breaks

[@CyberSocialHub]

Love your videos. Sad to see Apple make such a basic mistake and not correct the issue.... meh

[@artifactcreatorsstudio7170]

Hello, perhaps do you have any data recovery service for hdd ?

[@asdrty258]

Reminds me when a user bring her oticon aid to repair But repair owner returned a smashed one Just buy a new one hinted the one

[@GoranMrganic]

Here's the question I have from a customer's perspective that I'd like an answer to. So, Apple broke her phone, gave her contact to Drivesavers, who quoted her 3000+ dollars for repair. Obviously, the screen replacement doesn't cost nearly as much as that. Is she still required to pay the Drivesavers' price, or can she tell them to get bend and that she'll only pay for screen replacement and data backup? Essentially... is she still screwed for thousands of dollars?

[@JessaJones]

Megan declined the DriveSavers quote and sent her phone here instead which is the only reason we know about this case. DriveSavers routinely charges people $3000+ for devices that only need a new screen. You can see examples of this on my DriveSavers Playlist.

[@GoranMrganic]

@@JessaJones Thank you for responding, Jessa. I'm glad Megan thought DriveSavers are insane jerks and found you instead. I'm just worried that many people don't know about that and fall for it. I for one am very glad to have found you and Louis. Love what you do.

[@whatisthisIcanteven]

I don't understand, if all they did was tear the screen cable, why wouldn't they just put a new screen on it? It can't be that big of a deal for them. I'm so confused lol

[@JessaJones]

Yes! The only thing that makes sense is just unbreakable policy with no room for common sense. It’s as if the front line techs are so disempowered that they can’t even correct a simple mistake in the name of human compassion.

[@RylWayne]

To scam gullible customers out of 3.3k?

[@Yahgiggle]

Yeah after reading more comments i am now thinking they do that too the cable so then they can scam the customer into paying 3.3k the worker most likely has a deal going on, it be interesting to see if they are receiving any money into there accounts form DataSavers

[@jperry9488]

I love the count to 10!🙏🏽🌊😊

[@BatJuanTV]

Good day ms. Jessica, can you help me to have a picture voltage check to my ipod 5th gen with no display. i can't understand why it has no display since the LCD is brand new. Hint, the ipod is water damaged, but i already check with the diode mode, and the result is 2.095 and .485 in reverse. i connect to my laptop and it is detected, but in the schematic charger reading is start from 0.90 amps to 1.10 amps and drop/steady in .80. pls. can give me a hint or a voltage out to the lcd connector for my references. Hope you can read these. thank you and have a good day

[@robertoney5665]

Apple would say, my bad but you're phone work now but we do not approve the repairs from a non-autherized third-party repair shop.We do offer you a new phone.

[@richardwestmacott1433]

Sorry for my possible dumb question. Can the ribbon not be micro soldered and mask applied. Just interested if possible?

[@JessaJones]

If the world depended on it, yes. But it would be a disaster. It is double sided with a dozen or more wires on each side and it must be flexible and the wires cannot touch and must be insulated from each other. FAR more feasible to replace the screen or have an OLED refurbisher replace the entire flex on the screen

[@xlwirelesselectronicrepair]

Wish the apple store near me send me customers haha

[@nicolaslutchman9394]

but when chaging screen you lost true tone and get several warnings right

[@Geek2go]

What do you use for a hand cam? Just curious! Thanks!

[@JessaJones]

Some Sony dslr

[@Kazkash]

can you recover data after factory reset?

[@christopherkingston9601]

Have apple shares in drivesaves or do they get a commission from drive savers ?

[@Nebbia_affaraccimiei]

or both

[@eWhizz]

You should offer to make a phone backup, then send her back to Apple

[@absolutetruth4801]

What is the liquid used to weaken the adhesive of the battery?

[@gosteampunkdotcom]

Isopropal alcohol. She says in anothe rcomment.

[@lokelaufeyson9931]

"no way to get the data back" and jessa tap the screen and the phone made a full boot? sure apple, it seems like you know best.

[@N03ntry]

Can we just clarify here, Apple broke the phone, did they offer to replace or repair it ? I get that Apple won't take responsibility for the data, but has the customer refused a replacement in this case in order to save their data or have Apple just said we broke it your problem ? EDIT - just seen that you called her and they did offer her a replacement phone.

[@JessaJones]

Phone worked but had an issue with cellular data connection. Apple technician assured her verbally that her data was safe during their diagnosis, so she didn't make sure it was backed up. Then they broke the screen and DID offer to replace the phone. She asked about saving her data. Two technicians told her that getting her data was now impossible. Escalating to the Apple Store manager told her that she could try their expensive partner Drivesavers. She sent the phone to Drivesavers and was quoted $3300 after they examined the phone. This was just a broken screen the entire time.

[@Lornda]

@@JessaJones A second case of drive savers quoting $3000 and being unable to determine the phone just needs a new screen. more cases like this make it look less like an accident

[@N03ntry]

@@JessaJones I'm in the UK and we have similar stories over here as well. this particular case does seem a little bizarre, like you said they tore the ribbon cable on the screen, any tech working on phones knows the fix is a new screen (or at least test a new screen to see if it still works). not that you would ever get it but would love to here the explanation from their side.

[@JessaJones]

@@lichensand9910 people are upset that that Apple used their authority position to verbally assure Megan that her data would be fine, then made a mistake that was easily rectifiable, refused to correct that error when informed that data was at stake, and implied that the error they made was grave enough to either not be repairable at all, or quite expensive-a straight up lie. Not to mention they use their authority to recommend a data recovery well known to habitually charge people thousands of dollars for simple problems (see my DriveSavers playlist for plenty of examples)

[@charleshines2142]

Each person who had something like this happen should all get together on a class action against Drive Savers and Apple. I wonder what goes on behind the scene with Apple and Drive Savers. Those incompetent people deliberately break her device and take no responsibility at all. Then they send her to Drive Savers who tries to get $3500 for recovering her data from a phone that just needed a screen. The thing I truly hate about Apple is sometimes their bad design choices find their ways into non Apple devices. You would think their competitors would be taking it as a lesson on how not to design a terrible device! I know people who if they found they were a victim of this scam might find themselves in jail for what comes next when the "genius" gets his comeuppance!! I am sure that dozens of people come out of Apple stores pissed off to such a point you should just stay well out of their way if you know what is good!!!

[@davideklove5770]

Part of planned obsolence

[@Stu2be2]

How did they even open it with a screen protector on?

[@lancemiller4647]

Copy this video & Call Apple and say II will take you to court and the financial consequences for you will be severe if you don't make this right. If that doesn't work Sue the Heck out of Apple.. Attorneys should be falling over themselves to represent her..

[@Anachronos1]

I have feeling that APLE select only people who dont understand anything about iPhone and make them technicians. :D :D :D