Argument with Lamborghini main dealer. Why my Service is 3 TIMES that of specialist?? OUTRAGEOUS

In todays vlog we explain the latest on the Lamborghini main dealer saga and why my invoice is 3 times dearer than Lamborghini specialist. We catch up with Paul on the Jaguar e type engine builds and I am inundated with Cosworth engine machining
• What the HELL is Lambo...
• Customer claims we’ve ...
• Customer claims we’ve ...
• Customer Learned the h...
• Customers not happy wi...
• Is this broken Porsche...
• WE QUOTED AN ENGINE BU...
• WHAT WERE THEY THINKIN...

[@anonymouscyclist1233]

I would always go with a well regarded independent specialist over a main dealer and would actually prefer to see that in a service history because it shows the previous owner cared about the car enough to find the specialist.

[@MrSnookerballs]

you need to read over what you have typed before submitting.

[@patthewoodboy]

@@MrSnookerballs scratch your eyes out ducky

[@mk1cortinatony395]

I came to say the same thing so Dont need to now :)

[@bastogne315]

I'd go with a drug dealer before a main dealer.

[@barryphillips7327]

Many dealers simply could not care less unless you spending big money a new car, a good TRUSTED mechanic!!!!!

[@clivemillington8452]

Never trusted main dealers , stick with one man band , they can’t afford to get a bad name for themslelves 👍👍

[@RumpleXstillXskin]

They have a bad name now ……disappointed customer

[@jason21jburg]

Problem is these type of cars rely on the paperwork

[@markrs2000]

I worked at a main dealer, not Lambo, but a prestige Marque, and the belief that all the staff are fully trained experts is a joke. A large amount of the mechanics were very good and knowledgeable, but the staff turn over ment they were getting rid of the older members, and replacing us with cheaper less experienced people. A few of the guys left and started their own businesses, and some went to smaller workshops. I retired thankfully. Don't worry about the resale value, keep it for years and just enjoy the car. Sod the future, you're a long time dead.

[@jerryorange6983]

I heard same story from the guy working for a dealer of a popular brand. He said mechanics were paid a little bit more than a minimal wage. They were just running away as soon as they could when they had a chance. Morale was so low, low morale, low standards. He said stories about not changing oil filters and so on where customers were invoiced for services they were not getting. One big mess but this is how it is.

[@nolimitrc1]

Yea I cannot agree more with you … when I started my first job at Paul miller bmw in New Jersey they had just made the senior bmw m tech retire because he was asking for 1$ raise he started working there years ago when $20 an hour was extreme this was 2010 when 20 bucks is nothing for a master tech and he was only making $26 while the other new guy he was training was already at 25 but lacked all the damn knowledge this older gentleman had so he left lucky for me he was my uncle and taught me everything he knew . It didn’t take them not 2 months before they started panicking no cars where getting done especially the higher end m cars work was piling up and what did they do call up my uncle paid him $10,000 advance and $37 bucks an hour they had called an engineer from Germany here to come help out and he didn’t know nothing until my uncle got there 2 weeks later we were all caught up my uncle and I did 2 motor swaps 1 complete harness replace with bcm and 8 rod bearing timing chain jobs with guides and all we then decided to quit together and he immediately opened his own shop he already had all the customers a lot of them from bmw contacted him directly and when we opened we had a whole lot full .. rip u cle Andy thank you for all u have done for me and letting me keep this shop going making m cars live longer especially those e60 m5’s one of bmw’s worst and best car ever produced

[@D-2-the-no]

@@nolimitrc1 amazing story.

[@jason21jburg]

This whole warranty and value from main dealer stigma is a nightmare. Main dealers are part fitters not mechanics anymore

[@nolimitrc1]

@@D-2-the-no lmao I was just ranting off didnt think anyone would actually read it but yea true story man

[@ianhorabin9763]

As an ex mechanic I've seen people not even doing the warranty services properly on new cars cos the customer never checks ie,plugs,filters,brakes etc, my opinion is use the dealership for the warranty services only,then find a good specialist by looking at customer service feedbacks and visit the premises...1st impressions are always right..

[@fredflintstone8048]

I once worked for a company that charged some of the lowest hourly rates in the business. They got a lot of work because of that. To make up for it they charged literally double the hours they actually spent doing jobs. Since the clients didn't keep a close watch on them they always got away with it. Administrative hourly costs were tacked onto the invoices as well. I saw the billing. Regarding the Lambo, I would consider what your long term plans for the car are. There are many that collect, drive and then flip the cars as a hobby, career etc. and there are certain rules that apply if you don't want to lose your shirt on the investment. This includes the condition the car is kept in, how many miles you put on it's clock, the number of services you have documented, and where you got those services done. I've heard these people talk about these things, but am not up on it myself, but it might matter 'where' you had work done if an when you decide to sell the car. As far as the quality of the work it's my opinion that some of the best mechanics in the business work in independent shops, that some of the worst work at the dealerships, dealerships being more of an entry level job for mechanics, at least in the US.

[@pauljohnson4123]

We had this conversation last week Lee. You have done the right thing mate. I can change the pollen filter in 20 minutes. It's behind the glovebox. You will spend more time taking the screws out than removing the filter. Absolute joke what these dealers charge for pollen filter change.

[@seanoxborough5830]

Why not work for vw? Lamborghini? Porsche?. It is no golf TDI lol

[@handycrowd]

@@seanoxborough5830 How do you know who he works for? Sure it's no VW, but parts are parts, and a pollen filter is not quite rocket science no matter what the make...

[@Nbomber]

@@seanoxborough5830 clueless boomer who thinks supercars are made from alien technology and the dealership knows the magic incantations needed to service these cars. i bet you are imagining some 5 million dollar cnc machine that can place the pollen filter with 0.00001mm precision. if you had bothered to look it up though, its a couple of trim panels, about 3 or 4 screws, and a VW part. would literally take 10 minutes if you took your rime.

[@Sonny_McMacsson]

@@handycrowd > It's no VW Well, it probably is in part.

[@handycrowd]

@@Sonny_McMacsson Well exactly 🙂 You never know what's under the skin these days. I once had a Swedish Saab running a German alternator, which had English bearings inside...

[@terencehawkes3933]

Thanks for showing the endmill going into the end stud hole on the Cosworth. I bet that requires a very gentle touch. I can'r imagine attempting that with a drill bit! It would wander like crazy and bugger the block up.

[@XxBlueSkiesx]

A reputable independent specialist will be much better. I did that with my Defender 90 and paid half the price for much better work. In fairness though, I had to go main dealership with my Audi this year because the specialist had bad reviews and the dealer had an “ok” price

[@alanlauder1476]

JLR staff been busy giving independent specialist bad reviews online?

[@duncanflood7983]

I'm guessing by saying the specialist is in Swindon it's going to be REPerformance? Rickys KZbin channel is one of the best out there and the work they do seems to be top notch . I'm often able to pick holes in most youtube car channels at some point but Rickys videos are pretty much faultless with brilliant technical explanations of the engines, their known faults and how to repair.

[@nathansparrow1416]

Forget the stupid pollen filter , if your only doing 3000 miles a year it probably dosent even need an oil change ! great entertainment though , thanks lee .

[@lemmykilmister450]

As a tradesman I sometimes make my prices up, based on how I feel about doing the job. It sounds like this dealer likes my style.

[@Ex-Pear-Rocker]

😂😂😂🤣🤣

[@dquad]

It's absolutely fair enough to make prices up, at least in the quoting stage. It's not really the customer's concern how many hours it actually takes to get the job done - especially if it is something non-trivial and also has a lot of unknowns going in. It's a known fact that dealers are expensive and not particularly honest, I don't think Lee really has much of a leg to stand on in this situation.

[@carforumwanker]

This method works well! If the customers looks like they are going to be a pain .Thats £350 as "extra" .

[@Steves-Bikes]

A very interesting vid Lee, I think people are starting to realise what a bunch of cowboys a lot of main agents are becoming, I used to have what would have been called a "back street garage" in Blackpool (repairs and servicing) I was always proud of the quality of work that I did for my customers and the majority of them appreciated what I did for them.

[@stickyfox]

I used to work at a hydraulics shop. I was literally *shocked* when I first saw an invoice for my work (sales guys usually handled it). Over time I learned that the reason we cost so much was because we weren't taking the shortcuts other shops did and our work always went out the door and stayed in service, instead of coming back three months later. Farmers would rather pay $10,000 to have their equipment rebuilt once than pay $5000 and have it break down mid-harvest.

[@alandeacon6568]

Why doesn't everyone drive a Lambo, your finding out.

[@davidmclean6178]

I'm glad you're going with the specialist. I knew a guy 20 years ago that got a job at a main dealer in the parts department & after a month working he walked into work one morning to be informed that that day the crew was betting on who could sell a part with the highest markup percentage that day. They did this once a month, he quit working there & the dealership was closed 1 year later. He also found that the service department would round up the hours on each part of the job. 45 minutes to change the oil would be 1 hour. And if they knew how to do a certain thing faster than the book estimate they would go with the book time so that if you complain about the time they show you the book. I'm not accusing Lamborghini of this but they sure sound iffy! Good luck with it Lee.

[@petermcilroy3224]

If the book time is an hour and the mechanic does it in half he normally gets a bonus

[@barnesandrewj]

Lamborghini has to have a published service hours per item that dealers should stick to! Did previous service invoices come with the car? Should show you… Re your exhaust, sounds great 👍🏼 although I would highly recommend that you ask the guys to do one where you can press a button and can go quiet should you want/have to. Forget passing MOT. The louder it is the more you’ll attract negative attention and get pulled over. If you ever want to take the ferry and take it touring through mountain passes etc may hinder you in certain places. Just a thought. Love your videos. Learn soo much. Have a great day!!

[@darrellhendrix5502]

I'm sure the dealer has a "plan". The plan is to screw you out of as money as is possible. Sounds like a politician.

[@Shrekeo]

I've had a similar experience with my Ducati at a main dealer. it needed a new thermostat as it was faulty, pig of a job and a known fault on my bike and they've revised the part with a new part number. I simply asked for a price to do the job, he went around the houses and wouldn't give me a straight answer, eventually accusing me of trying to force a cheap deal! I phoned my next closest main dealer, they gave me a quote and within 2 minutes I was all booked in and had the work completed at a date that suited me. Well that dealer (Motorapido) has earned a new customer and I'll be returning in the spring for a service, my old dealer on the other hand has lost a customer for good.

[@MJTAUTOMOTIVE]

Take it to the Lamborghini specialist. None of the Techs at the Main Dealer would not have worked on a model that old anyway, So they would be learning on Your vehicle.

[@MONTY-YTNOM]

extra 6 hours while they scratch their arses and spend hours on KZbin looking up what to do. Rip offs

[@geepersoilyrag1884]

Im baffled that youre baffled by the Dealership! lol. You are in the trade, you know dealerships are scummy at best a lot of the time. Especially the "premium" brands.

[@Unfunny_Username_389]

So much this. What's that you say?? Lamborghini main dealer shenanigans?? Whomsoever would have guessed that such a thing could ever transpire.

[@jimmurihiku8009]

Great decision on the Lambo.👍👏🍻

[@johncrofts4393]

I've had my Jaguar XF serviced at a main dealer, mainly because it was on a pcp for the first three years. I've since paid the balloon payment but had the latest service at the same dealer, as it worked out cheaper than my local independent. My previous car, a Mercedes SLK 280 was on a service contract with the main dealer. However, my confidence was seriously challenged, when they missed virtually worn out brakes. Never went there again.

[@AurianArchive]

Right off hand the specialist's time-frames seem more realistic than the Stealerships.

[@stephensaines7100]

It's a no-brainer: Independent. Once out of warranty, it comes down to trust and intuition as to whom you choose. I suspect that not only is it going to be cheaper, and fully itemized, but the quality of work will be higher too. But I'd go one step further: Make a video out of this, (your Independent willing) and alert news/social media that you are. It's not just Lamborghini playing this game. And it's not just exotic dealers/service shops either. It's rampant with the established mass production brands too. You're making excellent videos, Lee. Put out feelers to find some video assistants to work on this, and your own brand, and that of the Independent will more than pay back the costs in excellent publicity. It seems you're already doing the hardest part by documenting the numbers and making the case. I haven't read the rest of the comments, but my guess is that there's not one commenter stating 'stay with Lambi'.

[@billybass4189]

Agree, I'm paying an outrageous price for a service on a family hatch. Only once though as its out of warranty after this yr and then it will be straight to an independent well regarded small business.

[@jesscneal]

I wouldn't trust the stealership to change the air freshener hanging from the rear view mirror. I'm in the US and dealerships are notoriously sketchy and overpriced here.

[@livewire..]

Sounds like a great learning opportunity to learn how to do it yourself. It would also make for a great video series.

[@presstodelete1165]

Independant specialists for older vehicles should almost always be a better bet. Main dealers are best on current models within warranty, their interests will tend to wane as things get older.

[@davidcoyle7125]

You are a perfectionist with your work your honesty and pricing Lee and thats why i just knew there was no way you could use that Lamborghini dealer, Fingers crossed they have not started any work.

[@charlesarnold4963]

Re: the Lamborghini - have you considered getting an estimate from another main dealer, just for the pricing, to see if they are the same, or is this particular dealer a bit rogue? Dealers should have standardised pricing for services. Also have you considered contacting the Lamborghini UK head office for their opinions and comments?

[@wayneberilla1929]

Main dealers don’t care it’s not their business, I think you’re doing the right thing 👍👍👍

[@Tom-zy6ke]

I think you've made the correct decision with the Lambo. The main dealer sounds like they are profiteering, if they cannot simply state their hourly rate, number of hours, parts and the cost of those parts for a simple service then they are either incompetent or corrupt but certainly untrustworthy and they wouldn't get my custom.

[@mikemurphy2319]

Gidday Lee,good on ya man wise decision.You won't loose anything in resale as anyone involved in buying an older car will know how dealers are mainly interested in the models fully supported by the factory.Thats why they are running you around, their not really interested but don't want to say piss off as some do still pay as you were going to.Also straight away your excited about doing something to it and isn't that what its all about.Great vids too.

[@nickbrown3858]

Lee, the filters are usually located in the cabin behind the glove box so how they take2 hours to replace them is beyond belief , with the age of the car I would go with a reputable independent, that’s what I did with my xkr after 10 years , I think it’s more important to have it serviced at the correct times and be able to show what’s been done rather than who’s done it. Keep up with the great vids 👍

[@tomthompson7400]

sometimes it can be tricky ,,, i think its ford focus ,,, lhd twenty mins max for pollen filter down in center consul out into the footwell ,, but right hand drive the steering and clutch is in the way and it all has to come out ... pita

[@Graham_Langley]

@@tomthompson7400 On the Mazda 3 BK, which is based on the Focus2, it's a drop the fuseboard behind the glovebox on RHD. Say 30 minutes tops if you've done it before. But as it's a part the customer is most unlikely to check it doesn't get changed. The local main dealer charged me three times before I switched to servicing it myself and guess what? When I pulled the filter it was a pattern part installed wrongly with a batch date from before I owned the car - which had been sold with a full dealer service history.

[@sercanserj7804]

I know it's a crap car but my vauxhall adam takes 30 seconds 😂😂🤷‍♂️

[@robertpreston7778]

Lee, I had the same dilemma. My issue wasn't an incompetent franchise dealer but the distance I needed to travel to get the car looked after by my preferred franchise outlet. This was brought on by a house move to a different area. A 320 mile round trip added significantly to the cost of the service. Having wrestled with the idea of going independent for 2 years, I bit the bullet. No regrets. An established specialist staffed by enthusiasts for the brand was booked. I specified what I wanted done and the fluids to be used. Parts were genuine. I requested an oil and filter change, gearbox oil change, coolant and brake fluid. I was called by the proprietor who said that coolant and brake fluids were fine and didn't require changing, but the a/c needed a re-gas. Like you, the mileage between services was diddly squat. The premises is an old fashioned workshop, no fripperies. But this is countered by the enthusiasm for the brand shown by the technicians. The service was no cheaper than the franchise dealer, but I had total confidence that I got exactly what the car needed, nothing more, nothing less. I have a 2009 Aston Martin Vantage 4.7, not quite as exotic as your Italian stallion. You won't regret going the specialist route.

[@dray1842]

Sounds like the dealer lowered the hourly rate, pad the hours comes out ahead in the end.

[@shaundadson8302]

If that's RE Performance Lee don't think you have any worries - looking at what he does I would say he has more knowledge than any Lambo main dealer. Thing is as you know running your own business smaller businesses tend to take much more care with their work and customers and in a lot of cases are doing it because it's their interest and passion too, (as it seems in the case of RE). Definitely the right decision to abandon the main agent.

[@italianjob-vx6hp]

A stealership is there to sell cars , they are never passionate about your car and your experience is proof of stealership status. They also squander the knowledge regarding real world use and instead even pretend that a known issue on a car is not common !!!!!!! Use a passionate independent!!!!!

[@guygfm4243]

Thanks that was very interesting

[@kwasg3]

The general public needs to understand the business model relationship between the manufacturers and the dealerships and the technician. It is all about profit, and profit growth on top of that. The techs don't get paid for non routine issues as defined by the manufacturer, so basically anything not a few years old comes with outside issues even as simple as stuck bolts or hard plastic clips that break. Furthermore, the dealers split the person you're paying vs the person doing the work vs the person recommending the work. This chaos represents half the service dept profit margin, and the ability to point fingers around the place keep the uniformed from pulling their business. Short version - Look at the shiney buildings to wonder if your getting value for your money. This brainwashing of the public is successfully killing the independents.

[@paulkulak3902]

Do you know if the main dealer checks for any software updates on the vehicle. Also are there any warranty/ technical service bulletin checks done with the service.

[@eddieMurphy11111]

they are after you money that's why its up to you if you keep using them thanks for the video

[@froat1]

Could you please tell me the company that makes your valve spring install fixture?

[@bmcblane1]

When you swung the camera back and forth showing us your end mill and the drill bit, i can see people getting motion sickness. If you move slowly and only once rather than back and forth, it makes it more enjoyable to watch. Just a thought. Other than that I enjoy the work you do, the processes you go through when machining engines and their components, and the interaction with your employees. Keep up the great work.

[@glennpowell3444]

I know this sounds crazy but some bolts ( particuarly fine or slow theads) because they can sort of hydro lock up and therefore never get upto the real torque setting but instead a " false" reading .More likeley to happen with a windy gun.Oil cant compress.So ultimately that fastener will work lose aided by the lubrication of the oil applied in the first place.

[@tomthompson7400]

great pictures , really shows why you have to mill the end ones.

[@jerrycann6374]

They will not explain the bill cause then they'd have to admit to their mistake(s) ('m being polite calling it a mistake)

[@julianpritchard2558]

Having worked !! ( been paid, is probably closer! ) at a main agents, when the service said “ renew brake fluid “ , all the boss wanted was, suck out the fluid from the reservoir and refill, wipe the bleed nipples with a greasy rag and call it done!!!! One of the reasons I stuck two fingers up and left. I ain’t perfect, but I’m not a conning git .

[@stuartadair4057]

The money you save by not going to a main dealer will help towards the exhaust

That dealership is taking the piss. Like so many do. They keep you in the dark believing you will just pay the bill. I’ve had my car for 11 years. The first couple of years, I had stuff done under warranty. Every time the car went in, it was damaged. Outrageous. I went straight back to the independent round the corner I’d used for 30 years.

[@poppydogz]

I learned my lesson about main dealers back in the 80's when I took my Ford Transit for a full sevice to POLAR the main dealer back in the day due to a misfire and when I got it back it still had the misfire so I checked it over and found they didn't even change the spark plugs, anyway I put new plugs in and hey presto, no more misfire, no wonder Polar went down...

[@markpetniunas198]

Hi, When you machine out deep holes with contact on only one side like your doing even the end mill can deflect some. If you can find a solid carbide end mill it helps a lot. They are big money but extremely rigid. Also if you can hold it in something better than a Jacobs chuck.

[@BTW...]

Yes, that chuck in the mill looked low grade. I just wondered how the block drilled skew was fixed. LOL

[@stujones9976]

Lee, Looks like you can put your hourly rate up now. As an Automotive Machinist your training, skill set and machinery equipment required exceeds any main dealer or specialist mechanical workshop who are charging £120-£165

[@mauriceclemens3286]

I had a similar experience with the Toyota dealer here in Grapevine,Tx. Since then I haven’t set foot in that dealership again.

[@stujones9976]

Would be a good vlog of you performing your own service and how long it actually takes

[@newfinishautospa]

You need to decontaminate those rods before reinstall new shells and make sure none of the threads are damaged on the rod bolts. Be as clean as possible.

[@tonypybus8003]

I expect I am one of the older viewers on this channel and my experience with main dealers is the same as most others here. My take on main dealers is that they are the classroom for the independents. Recent dealings with Jaguar , Audi and Land Rover main dealers have disappointed me - On every occasion they have failed to correctly diagnose the fault and wanted to charge exorbitant prices for the joy. An independent can stamp the book but it won't have (in your case) the Lamborghini logo. As others have said seeking out a specialist shows you care. Great videos keep it up mate.

[@itsdashy]

Lol thought you might eventually send it to Ricky. I doubt having RE in the service book will reduce the value.

[@mwh2412]

14 year old car id definitely be trusting an independent specialist more than the main dealer.

[@94f1senna]

I love the videos mates and I was a Roofing specialist contractor for over 35 years, Anyway didn't I see one of your videos lol where a customer wanted it all itemised because the previous quote was 18 months old , Everyone wants Everything itemised, Its makes sense because you want to know what you spending to keep to a budget. You imagine the Roofing services where I had to try to allow for bad weather and snags like rotten timber or previous cowboy Roofing contractors ripping off customers then there work literally lasts until it rains. The standing Joke for a waterproof guarantee. It only lasts until it rains, Or as long as its rains over wilfs mothers , then your covered, Customers just want items itemised, we all do I would rather throw money down a drain hole then get ripped off. Ps, I regret selling my lotus MK2 cortina, Ford Capri RS3100.. Amongst other classics cars i wished I'd kept Currently I have my Honda integra type R dc2 turbo race prepared engine I'v owned that car for 20 years and I don't like Honda, as I am a Ford person 😅

[@mike72168]

I contacted main dealer to supply a spare key fob for mine, paid just shy of £600 up front as they had to order from Italy. When i got the car back they said they couldn't code it to the car and i need a new immobiliser at £4000 plus! Decided then to stick with independent for which there are a few very good ones around now for lambo. Was about to pull the trigger and get them to carry out a major service after so glad i bailed! Once bitten twice shy.

[@MrGuvEuroman]

I had main dealer mot, it failed, I drove it home, 3 days later returned for retest where they failed it on 7 more items, I asked why? They say it’s happened since you drove away, I pointed out it was away 3 days and clocked up 20 miles, their faces dropped, best “offer” they would give me was to reduce the labour for the MOT work needed or rather not needed. . . 😕 I Drove down the road to another garage and it passed that day.

[@terrypyke3562]

Getting comparative estimates for the same job in our industry today is like trying to compare insurance estimates for the same cover. Now you have an idea what retail customers go through everyday. Seldom is the estimate for the same scope of work.

[@marshp3]

Independent once a car is a bit older isn't a bad thing. It's about trust.. a busy specialist and good reviews speaks volumes

[@luckyal3963]

had the same issue with a lotus main dealer and went to a specialist instead

[@phillhodges5237]

In my early 20s ( I’m 51 ) I went to Cyprus on holiday and there was a Lacoste shop , I went in with an del trotter like attitude trying to knock the guy down on the price , and I’ve never forgotten his response…. Lacoste isn’t for everyone, your in business, look at the building the dealership is in , there commercial rates and coffee bill are probably more than you turn over in a year , either repair it yourself or sell it

[@Tiz147]

You can see why a service would be so confusing to quote for. Such an irregular and rare thing for them to do I doubt there's any way they could pin it down.

[@martincawley31]

Rip Off Dealer.....Get your car to the Independent asap. Then Name and Shame so no one else gets caught.

[@matthewharlowehrscyclespor668]

I believe you made a proper decision regarding the Lamborghini. The dealer seems to have issues that will most likely continue. Have a Deluxe week .

[@trevorwilliams7754]

Sounds like the right decision, main agents are always a nightmare and i never use them.

[@cm-oo1td]

Main dealers are usually only fitters nowadays, independent specialists are much better

[@theshed8802]

I wouldn't worry about the potential difference in resale value at the age of your vehicle. As long as it has been serviced by a specialist shop with a good reputation. In some circumstances it may even increase the value if the specialist has a high enough reputation

[@dogpaw775]

'If'. there was a depreciation in market price due to no dealer service history I can't see what difference having the motor serviced by a reputable specialist. The service cost saving alone would more than cover any loss; what tosh ! by the dealer. ps excellent tech ' stuff on those studs.

[@CrimeVid]

With main dealers, they seem to charge according to what they feel they’d like to make, not for what has been done. And we all know that the estimator is not usually a mechanic. Specialist every time for fancy motors.

[@tellitasyouseeit7555]

Lee. Go Indy. Better service quality. Prices will be lower and you are talking directly with the engineer who will be working on your car. No brainer....

[@deana8052]

Having worked at Mazda, Honda and Chrysler dealers as a mechanic, i can say that all of those workshops had 1 or 2 mechanics and the rest where apprentices. those 1-2 mechanics are flat out running around doing their own work as well as having to help the apprentices. This would drag out jobs and also at time stuff jobs up as you forget to tighten something or forget to put a washer etc. Dealers cant be trusted and the quality of work at the best of times is sub par.

[@scottlogronio9488]

I “ NEVER “ go back to a Main Dealer if I do not have to “ Warranty Period etc “ they are such a RIP OFF !!

[@christophergoodman5107]

As we say here in the states:6 to 1 half the other (50-50),but in my book, word of mouth & reputation means a lot especially from another shop that has worked with them

[@marymoffatt2060]

I think everyone recognises that specialists are often better for the cars' welfare and I can't think any dealer, when offered the car in future, will devalue it on that basis.

[@bondisteve3617]

Giant. Loved it.

[@ianpumphrey5041]

You have made the correct decision 👏

[@themayorofdipshittery3646]

Often main dealer servicing is done by bang average mechanics, I’d go to an independent specialist every time.

[@superloopy24v]

Lamborghini Talk has a guide to changing the pollen filters posted by a DIYer, sounds like a bit of a pain and time consuming because of the access difficulties but maybe that's not quite so bad if you do them regularly as a business and know what to expect.

[@stevemull2002]

Main stealers have always had a bad reputation, and always will, and just to get "that stamp" in the book, i wouldn't hesitate, in going to an Independent, and as said, they have to keep their reputation up, Main stealers just keep ripping customers off, and not interested in the rep

[@fatwalletboy2]

At 14 yearsold i doubt going to an indie is going to have real effect on the value. I think youve made the right decision i mean 3.8hrs is very precise.....i bet Lambo are just making it up i mean 5hrs for a brake fluid change???

[@dbx3197]

It’s a 14 year old car. Main dealers, from my experience, have a constant turnover of staff who are only trained in the newest vehicles. Take the car to a marque specialist and give the car the care it deserves. Any buyer who knows their stuff will be happier to see a specialist stamp in the book from someone who really knows how to care for the car rather than the glitz of a main dealer. You know it makes sense.

[@wobbler6372]

A service is a service as long as it genuine parts fitted . I'm sure if you sold the car and the only reasons it wasn't serviced by a dealer was really because of the dealer but genuine parts were fitted. I reckon that would cut it

[@Prawnleem]

Surely someone who can build engines from the ground up can service their own car? :D or is it because of service history requirements and re-sale value?

[@oliverlaw02]

They can't be blamed to thinking that you have money than sense.

[@Wwiaftm69]

That vr6 12v in the background 👀👀

[@CMDRSweeper]

If he is in Swindon you HAVE to get a video of yourself doing the weird magic roundabout in the Lambo! It is what put that town on the world map after all!

[@simonruddy8265]

They clearly operate on the basis that most Lambo owners have more money than sence!!!!

[@vibeflyer]

It’s good practice to put that end mill in a collet not in a drill chuck

[@silvermane9370]

Once the car is out of manufacturer warranty my number one priority is a a service specialist i can TRUST. This applies especially to a car that requires expert maintenance. A well regarded independent is worth his weight in gold. You’ll find the people likely to buy your car if you ever choose to sell will likely already be aware of the specialist you use.

[@chiefrocka8604]

12 hour lambo basic service is 3 hours servicing it Half a hour brewing up 10 mins driving it in and out 5 min road test The other 8hrs plus is laughing at how easy it is mugging lambo owners 🇮🇹

[@KT-TV]

Send your discussion with your main dealer and your concerns to Lamborghini head office in Italy and let them know your displeasure. Main dealers need to be held to account if they are upsetting customers...the makers need to know these things as they award and review main dealerships.

[@paulgoff5068]

I had 20 years and about 12 vehicles of company cars and the associated main stealer service(ing). The dealers were adequate at best, infuriatingly incompetent at worst. This all ended about the turn of the Millenium and I've had secondhand cars & repairs/maintenance by "local independent specialists" until last year, when I fell for the charms of the Toyota GR Four Yaris. My local/supplying dealer was next to useless on collection day, 3 hours of hanging around while they finalized the paperwork that had been in their possesion for 6 months! One year later and it's first service time, much confusion and front line staff ignorance re' the correct engine oil and a very unpleasant conversation in the waiting room about the fully to spec oil I had brought along having agreed this with the front line staff because I couldn't trust them to put the correct oil in! If it were not for that potential 10 year warranty I'd be taking it to my local JDM specialist for servicing.

[@Nick-mq9on]

I know from personal experience that managers at subsidiaries pull charges out of their bums, many times a charge will be added to the bill for no good reason. One of the main reasons for this is that Corporate have a vision of what kind of profit the subsidiary should be making and scream at the manager if it's not fulfilled.

[@jasoncampbell5518]

The problem is you forget dealers charge you for lunch and the drive home !!!

[@andrewbuckley5048]

Nice one, absolutely the right decision in this debacle 🎯 I'm an engineer myself (but in a different field) & honestly believe the technicians are not at fault, just the greedy salesman & management 🤢🤢🤮🤬